I began going to professional auto in 2010. They serviced my 2005 XC90. Lance was the best manager…read moreand John the best mechanic. I only experienced a few mechanical issues which they took care of and I never went back for the same problem. They also took care of all recommend services. After my wife and I got new jobs in 2016 we found it difficult to make it to the shop and I started doing my own maintenance. This year we bought a 2019 XC90 and the AC went out. I decided to take it to Lance. In and out in around 2 hours. I tried to bait Lance into saying that the mechanic who did my oil change had let all of the Freon out because all the system needed was to be recharged, but he wouldn't. He stayed professional. Today I got in the car and the AC is still working. Almost 10 years later and he remembered me when I walked thru the door and he gave me the same service he gave me them! Highly recommend Professional Auto on Monroe!

Very slow, very rude, and they will damage your car deny they did it, also they over charge you for…read moreeverything without actually fixing the problem just make it worse

These guys are great -- I brought my '87 mercedes in to them with a whole host of issues that my…read moreold shop I'd been using for the first few years of living in ATL couldn't/wouldn't address. Matt and the team diagnosed every issue and walked me through what they were thinking up front. The online invoice was great, they're very detailed in their notes and always willing to answer questions given I'm not exactly a car expert and needed some serious help in understanding. While it wasn't cheap to get my car in a better place, it was, from my research, around industry standard and Matt did help me out with cutting down on labor costs when they could bundle things together. I wish I'd found these guys when I first moved to Atlanta, would've saved me a lot of headache, and I won't be taking my car anywhere else.

Interesting: Matt's "supposedly" superior Mercedes shop…read morecan't work on a Mercedes engine? Sherman's in Tucker did an excellent job. Revolution is a joke - self puffed-up mediocrity.

I don't often leave reviews, but yesterday the mechanic here helped me out with the plastic cover…read moreunder my car, even though he was busy and he didn't have to. I've taken my car here a few times and they are always courteous, fast, and honest. Last summer, I had an ac issue and it ended up being more simple a fix than they quoted me for, so they charged me less! I wouldn't have known the difference, but they operate with integrity. They treat you like a neighbor, which is hard to find in this capitalist hellscape. I wish I could give them 100 stars! Thanks, fellas!

I wish I had found this shop earlier, considering all the repairs I had done on my 2003 Infiniti…read moreFX35. I had a diagnosed issue by another shop with a big estimate, after googling the scale of the repair was between $300 and $600, my estimate by the other shop was $1357. This shop did the work and some for $406, within a day, fixed perfectly and on top of it with great friendly service. Especially as a Women, that are often by a male run repair shops being taken advantage off, not by these guys. You can certainly trust this shop, forget about the flashy lobby and the free coffee, all that matters is that your vehicle is professionally repaired, you are treated fair and with respect. Do not hesitate to let them take care of your 4-wheel baby.

Reliable, nice and knowledgable professionals. Highly recommended. Been here with 3 different…read morecars for different issues amd/or mnt with no issues.

I had a very disappointing and disturbing experience with this RepairPal-certified shop. I brought…read moremy vehicle in for diagnosis of an ongoing "Engine Maintenance Required" issue and paid a diagnostic fee. I was told the problem was due to the original filters that came with the car, so they replaced both the engine air filter and cabin air filter. However, the actual issue with the vehicle was not properly identified or resolved. After the unprofessional service, the "Engine Maintenance Required" message continued to appear on my dashboard, and I was not given a clear explanation for why it was still showing. I still had to take the vehicle elsewhere for a proper evaluation and diagnosis. I would advise others to be cautious with this shop, as in my experience they did not address the root cause of the problem and focused mainly on basic maintenance without resolving the actual issue.

Since my last review here was 6 years ago I figured I'd update it and say THIS IS STILL THE BEST…read moreSHOP. OUR Audi Q7 gets all its maintenance and oil changes here and our BMW 650 always got the best care here as well. We trust these guys! They are so easy to work with and have the best communication about scheduling and work needed. They text and call and show findings with price detail online even - allowing you to see a full invoice and ability to check yes or no on items needed based on urgency/price etc. We trust their recommendations and their work has always been solid without issues. I also appreciate how promptly they communicate about work and work needed - you never have to wonder if something is started yet or when it's finished etc. Highly recommend these guys for your beloved European cars!!

I'm happy with the service. The repair was done professionally, and the price was reasonable…read more Everything went as expected.

This was the best and most knowledgeable conversation ever! As a female knowing a little about…read morevehicles was able to describe my experience and Jose easily confirmed the issue and guided me on the next step for repairs! He's not currently open but still took time to talk with me. Great guy

Buckhead Mufflers was my go-to for any exhaust issues. The staff were friendly and the procedures…read morewere always efficient and affordable. I will definitely go back.

Bavarian Imports on Howell Mill Road in Atlanta referred me to Karma VW and Audi in Scottdale,…read morelocated just northeast of Decatur in DeKalb County. Bavarian referred me to Karma for a second opinion after Bavarian recommended a $6,000 engine replacement for my 2001.5 Volkswagen Passat 1.8T with about 303,000 miles. You can read my Yelp review of Bavarian for details on that. My service advisor at Bavarian said my engine had maybe six months before it would brick (die) and that I should consider putting that $6k instead into a new or used car. As the original owner of my car (still original engine too), I didn't want to give up on it just yet. I took my car to Karma, got that second opinion, and Karma saved my car. It's starting and running better than it has in a long time. General manager Jonathan Parker and mechanic Mike truly are VW specialists. Thank you, Jon and Mike! If you have an old VW or Audi and are looking for a good mechanic in the Atlanta area, this shop is worth the drive. It was for me. Karma is the sixth independent VW/Audi specialty garage I've taken my car to since 2009 and about 105,000 miles. Before then, I took my car to VW dealers. Jon has worked at three VW dealers and two independent garages. One thing that makes Karma different from other independent garages I've been to is Jon and Mike like to do things by the book. Other shops were/are OK with shortcuts and workarounds that aren't factory spec, so keep that in mind if you've had work done to your car that isn't to original VW/Audi design settings. I took my car to Karma (and Bavarian) to diagnose my engine occasionally misfiring upon cold starts. Karma's diagnosis was completely different than Bavarian's. Bavarian said old valve guide seals were causing oil to leak into my cylinders. Karma's diagnosis, per my invoice, was: "Found fault codes stored for secondary air injection. Found someone has misrouted vacuum hoses and blocked several off. Ran output test on secondary air pump. Failed. Found kombi valve sticking open, which allows water vapor from exhaust to build in secondary air pump, which has killed it and popped fuse." Yes, I was aware my previous two mechanics/shops had done various work to my secondary air injection system. Lately, I was OK with "deleting" or removing the secondary air injection system because I was told by at least one VW/Audi specialist that the system was for emissions only and that it didn't affect the running of the car. That was true to a certain extent as I drove my car for several years with the P0411 check engine light code for "Secondary Air Injection System Incorrect Flow Detected." What Karma did solved that problem. Mike performed the following, per invoice: wiring repair at ignition coil harness, removed bumper and replaced secondary air pump and mounts, replaced kombi valve and cracked 90-degree hose, replaced fuse for secondary air pump in ECM box, properly routed vacuum hoses and replaced all of them, and set readiness code to ensure no other engine performance issues. All of this work, parts and labor, cost about $2,500. Mike found some other stuff wrong with my car, which I authorized he and Jon to fix. Mike replaced: my leaking valve cover gasket and camshaft adjuster seals, faulty blow-off valve, and boost pressure control valve. This other work, parts and labor, cost about $1,000. My total bill was $3,477.94. As Jon put it, "Better than a new car payment." I agree. At the time of my visit, Karma's labor rate was $140 per hour. For comparison, less than two weeks prior when I was at Bavarian, their labor rate was $150 per hour. I have no idea what VW and Audi dealer rates are like these days. The bottom of my invoice says all of Karma's work comes with a 12-month, 12,000-mile warranty, which is the same as any VW dealer. One thing I really liked about my experience with Karma was the after-hours drop-off and pick-up. I was able to drop off and pick up my car when it was convenient for me. I didn't have to take off work or wake up really early or anything like that. I actually never once visited this shop when they were open. All communications I had with Jon were via Yelp messaging (initially, to set up my appointment), email (to get an estimate in writing/PDF), and phone calls. I paid over the phone too. Convenient. I will say, over the phone, Jon talked really fast for me and sometimes, it was hard to hear/understand him, so it was hard for me to process all of the information he was telling me. We think at different speeds and I'm slower. Also, I'm not a VW expert like him. In general, I try to understand all of the issues and work done to my car. Just from our phone conversations, I could tell Jon was very busy taking other calls and seeing other customers come into the shop. I could hear all the activity and he had to ask me to hold several times, which I didn't mind. Based on this experience, I plan to take my Passat to Karma for service for the foreseeable future.

Had a 2009 Audi, by the time I found this place it was already in engine failure for the 3rd time…read more They did what the could, it was time to be grateful for the memories and let it cross the bridge to "we buy cars"! Please learn from my lesson. If you have an Audi or VW, please tow to this shop before doing anything. I only wish I would have known. RIP cute money drain.

The service exceeded my expectations. The staff was friendly, and the mechanics were skilled. The…read moreresult is excellent, I will come back again.

Excellent customer service and high-quality repair work. The staff was friendly, and the whole…read moreprocess was smooth and stress-free.