I have a growth on my left hand. On August 22, 2024 I had a punch biopsy done at open door clinic…read moreon Tydd st and the doctor at open door believes it is cancerous. They told me I would be called within the week and be informed if it's cancer and what to do next. Well it is 9/03/24 and this is the second time I have called. And they do not know when they will have the results. And they did not even bother to call me yet. I am very disappointed. and worried my growth on my left hand continues to grow and hurt.

I will always feel grateful for the kind and graceful phlebotomists in the open door lab. Without…read morefail, my nervousness in anticipation of blood draws winds me up, I put my foot in my mouth, and I say the most awkward things simply out of nervous anticipation of needles and tests. The folks there are always kind, diligent, and thoughtful as they do their job. No matter how awkward or nervous I might be, they're making an effort to put me at ease. Thank you lab staff! You do a challenging job with so much grace and consideration for us patients - sincere thanks for your patience with us.

I had to go to the ER for an xray. The nurse who saw me was exceptional. Rich got us checked in and…read moreoff to xray within 10 minutes. I have been there before and all of the nurses and staff were very professional and caring. Dr. Tuan was great. Thanks Mad River.

The absolute worst , wife and I were there last night and between 4 people they couldt even…read moreadminister the IV into her arm, not in the hands,both. Arm forearm and upper arm and then the ankle they kept her in pain the whole time and wanted to try a ninth time I told them to go and f,$%^ themselves and drove her to st joes where they got the IV in the first try I think the whole staff at mad river are using drugs or and alcohol the one nurse ask me if I wanted to put the IV in myself, I guess it's self service at mad river, fix yourself cause we aren't trained to should be the sign at your entrance. I hope they sue the crap out of this place of shut it down.oh yea and if your Givin Dr loe, luu, lue lou,low or lue( as in fake) CUT YOUR OWN THROAT. HE CAINT EVEN PRACTICE MEDIcine in HIS OWN COUNTRY AND THEY HIRE HIM HERE....MORONS.

I can't say enough about Dr Chen. I had my appt with her yesterday and she was so kind and…read moreknowledgeable answered all of my questions and made sure I was in the most comfort for my procedure. I highly recommend and will be seeing her again in the near future.

Such an amazing facility! Had stellar service and would recommend anyone to come here to upgrade…read moreyourself!

I don't know what everyone else is talking about! I have been seeing Dr. Grotke for five years…read morenow..My family of five all use this medical office and we have never had anything but positive contacts. The doctors are always on time and they take time to talk with me. Dr Grotke even asks about my family. Very caring and knowledgable Doctor. Most offices make one feel like they are herded cattle, not here!! I highly recommend this office and the front staff always makes me feel welcome.. I have never had a problem with billing! Great job Redwood Family Practice!

DO NOT TAKE YOUR CHILDREN HERE Zero stars if I could…read more We filed a complaint with the medical board because they wrongfully double vaccinated my child. They were looking at the wrong patients' medical records!!! We thought it was weird when we returned to complete the 2nd twins' shots and they said he was "all caught up and didn't need any" which was weird considering they gave our 1st twin multiple shots a week before. Even scarier, I'm not sure if they even know they made the mistake. We realized it months later when we found the other little girls' medical records in our paperwork and connected the dots. If you have no choice to go there, check every move they make and every document they are referencing. It's absolutely unacceptable.

I just delivered a baby in Fortuna Redwood Memorial hospital last week. It was the best experience…read morein my life. I was treated like family and felt like at home the whole time being there, I had to be there for 4 days and they went by so fast. All the doctors, nurses and staff are super professional, very helpful and friendly. I got the best care. Nurses were taking care of me and my baby 24/7 and I want to thank them so much for everything they did.

The staff are really friendly and kind! They gave me tips to keep my teeth healthy. My teeth feel…read moregreat following my cleaning!

The quality of care exceeded my expectations as far as the amount of time taken to talk to me, the…read moreexpertise of the practitioner, and the friendly efficiency of the Medical Assistant.

After struggling to be seen at the Arcata office, I transferred my care to the Eureka location and…read morecouldn't be happier. I've found the Eureka location able to better schedule appointments in a reasonable timeframe. The Eureka location is part of the Providence residency program for family medicine. This means that more often than not, you'll be seen by a resident physician that is still in training. While some might consider this a drawback because they're not a "full doctor" yet, I've found residents to take an interest and convey empathy and enthusiasm in a way that my prior, attending PCPs have not. One of the downsides, however, is that when residents graduate from the program, you'll be forced to switch doctors, building mutual trust, etc. all over again. I had a tragic bike accident three years ago where I lost most of the function of my dominant hand. Even after four surgeries, my function was still highly restricted, but my physician at OpenDoor, Dr. Mchenry, crafted a holistic treatment plan including medications, topical patches, and osteopathic manipulation therapy that's allowed me to regain most of its use--I'm even back on my bike. Your mileage may vary, but I'm very grateful that our little rural community has OpenDoor.

Not too long in the waiting room & Nice staff ... Very…read morelimited parking tho. They do gynecology work and the office staff is pretty on top of it

My family member was transferred to St . Joseph's Providence hospital's ICU and had to have a…read moresurgery which the surgeon said would cause extreme pain afterwards. The hospital staff knew what medications my family member was prescribed by their doctor and was taking before being transferred to their ICU, but they were not giving my family member their prescribed medication as they are required to do. My family member was cut off of their medications instead of tapering off which could cause stroke which they should have known working in the medical field. Putting any patient in a dangerous situation is not acceptable. My family member did survive septic shock after being in the ICU at St.Joseph Hospital which I am very thankful for. The bill they received just for the ambulance ride from the hospital in Fortuna to St. Joseph Hospital in Eureka and their care for not quite 24 hours in Fortuna and part of their care at St.Joseph Hospital was a million dollars. They had not received the bill from the doctor yet as they bill seperately. Other than one nurse who was very rude and them not giving my family member their prescribed medication because they didn't think they needed to take it, they saved my family member's life. They need to work on not going by their own opinion when taking care of their patients though because that is dangerous and could potentially be fatal for the patient.

Your billing procedure's are terrible. Three calls , all resulted in me not owing anything . I am…read moretold to " ignore the bill ". Still I keep being notified around " $2000.00 " is owed , the last time while trying to check in for my next doctor appointment , If after each call you are told it has been corrected ( ignore the bill ) , one begins to wonder how many other mistakes are being made because of management procedure's ? This problem truly reflects on the whole organization ! Makes one think Providence is just to big to care ?

Literally spent 7 hours in the waiting room waiting with an elderly dementia patient who took a…read morefall and was in a significant amount of pain. About 2 hours in a doctor came out and seemed to be assessing the patients waiting by asking them questions (she is completely unable to answer questions) and poking at people a bit. He seemed hurried and not particularly concerned but almost as if he was trying to clear the room. An hour later we went for X-rays. The X-ray tech was kind and helpful but was not told ahead of time about the condition of the patient and was not given assistance for the procedure so I had to help hold the patient down while she screamed in pain. They did briefly have two other med aides come in to help transfer her from chair to table. Not once did anyone else engage with us during those 7 hours. The two people I was with were 84 years old. We were not seen until 12:30 am. There were no ambulances brought into the hospital at this time or major accidents, fires etc... When I would ask at the window hoping to at least maybe get an idea of how much longer it would be (so that maybe I could try to find food for the people I was with who hadn't eaten and were exhausted) I would get a canned response of "the beds are full" or "we're working on discharging people now" Once we were finally seen the contracted doctor on call had a less than great bedside manner and seemed to not be the least bit concerned that these elderly people had had a significantly stressful day and began to suggest more tests for areas of the body where this person was not showing signs of pain. I know this is a tough field and hospitals are understaffed these days but this felt really bad that our small town hospital treated this situation in the way that it did, when there are signs all along the walls talking about caring for people and the history and philosophy of the place itself.

My young adult daughter, who is a new college student away from home has been experiencing nausea…read moreand vomiting for three days. This is her third and longest bout of these symptoms in about a month and a half. Both her school clinic and Kaiser advice nurse recommended she go to ED. Symptoms other than nausea and vomiting include feeling dizzy , weak, shaky and having pain under left rib cage. She is a pretty tough kid . Doesn't complain about much, so when she does I worry. What work up does this fine institution do ? A pregnancy test and urinalysis. No CBC, renal panel, amylase, lipase , ultrasound or anything else for that matter. Not even a simple fingerstick blood glucose check . Diagnosis is dehydration due to gastritis. Pretty sure any five year old could diagnose dehydration by report of symptoms and dark appearance of urine. Now for the interventions , none, zip , zilch , zero. It doesn't seem unreasonable to me, to provide a dehydrated patient with at least a liter of IV fluid before you send them out and say if your still not well in two days come back. For what ? It's so frustrating. So now she sits in a dorm room feeling miserable. Great job Redwood Memorial. For my daughters sake I hope and pray it's nothing more serious. If it is more serious it will be Redwood that's going to need to pray. Honestly how do you just dismiss complaints without really doing any work up . She knew she was dehydrated, came for help and received none other than a antiemetic. Which the school clinic already gave her. You know they say the definition of crazy is doing the same thing and hoping for a different outcome. Honestly what a shame. Worst part is there was only one other patient in the ED . Not to mention, nurse asked her why she was even there? I understand nausea and vomiting is not a heart attack or stroke but she should have been treated better. Way to be compassionate and offer holistic care .