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Mad River Community Hospital

2.2 (83 reviews)
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Ask the Community - Mad River Community Hospital

Review Highlights - Mad River Community Hospital

I never do reviews but I need to express my gratitude for the entire maternity staff at Mad River Hospital.

Mentioned in 8 reviews

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Home Health Service of Mad River

Home Health Service of Mad River

3.0(2 reviews)
0.4 mi

My elderly, housebound husband was a client of Mad River Home Health Services for several months…read more He has Parkinson's and had broken his hip 3 months before. He'd arrived home from a rehab in the Bay Area days before with a severe, infected and potentially limb-threatening pressure sore. The first nurse they sent to our home was disturbed. She raved and screamed at us before storming out of the house without treating my husband. It was a shocking and horrifying experience. As if that weren't bad enough, she then told her supervisor that we were hoarders and you can't even turn around in our house, and that is why she'd left. It wasn't true. Mad River Home Health Services even repeated this to the social worker at the rehab my husband had been at. It was humiliating and deeply inappropriate. After I complained to the hospital, Mad River Home Health then decided to send a new nurse out and to try again. This nurse was lovely, as were most of the other nurses, an OT and one particular PT who came to our home. They were all kind and professional. My one star is not for them. It is for the administration of Mad River Home Health. After the initial horrifying start with the unhinged nurse, things went fairly well for several weeks. Until one day when one of the nurses made an odd comment about the budget. My husband, she said, was one of their neediest cases. He was using up too much of their budget. Things would be changing. And then the nightmare began again. One of the nurses was sent to our house with a list of demands that we were to follow. I was to sign it. If I didn't sign it, the patient care manager threatened me that she would withdraw my husband's care. The list was bizarre. It included things that were not in my husband's best interest. I refused to sign it. My husband had been scheduled to have a bath aide come. It was going to be his one and only bath help visit, even though it was a service he'd actually needed and that he'd been entitled to. He had been looking forward to it. The patient care manager called me up and told me that since I hadn't signed the list of demands, then my husband would not be allowed a bed bath -- she cancelled his bed bath! She also told me that she had talked to my doctor and he had agreed to this. She again threatened to revoke my husband's care. Mind you, my husband had a severe pressure sore and disabling mobility problems. Without home health, his foot may have wound up being amputated or worse. So these threats to revoke his care were frightening, on a deep and visceral level. Then I got a call from our doctor a couple of days later. "What the heck is going on?," he asked. He'd been sent a weird list of demands that home health wanted him to sign. He'd never seen anything like it. The patient care manager had lied. She'd never spoken to our doctor. Once she realized she couldn't enlist him in helping to bully us, the threats quietly went away and the visits continued, but less frequently. She let my husband have his one bath visit. One bed bath. In over 5 months. We lived in fear of home health, afraid if we inadvertently did something that displeased one of the nurses that the patient care manager's threats and bullying would start again. The other issue was the physical therapist. The person who'd actually come to our house most of the time and did most of the hands-on work was wonderful. He was very helpful to my husband. The problem was his supervisor. After my husband's initial two months with PT, he was still improving. He very obviously still needed the PT. He had progressed to the point he was able to use a walker again, barely. He was just beginning to learn how to safely go down the stairs in the entryway of our house. He was just getting to the point of learning how to get in and out of the car again. My husband told me he had a really good feeling about his recovery -- he was getting better, and he thought he was going to pull through this. My husband was still clearly benefitting from the PT. A health professional I know told me that it would be detrimental if his PT stopped then. His PT could have continued if the PT supervisor would have authorized it. She refused, despite the obvious necessity. After it ended, my husband rapidly lost the ability to use a walker. The last day he left the house with me was the day the PT supervisor cancelled his care. He lost his still-growing ability to get to or enter the car after that. At that point he also basically lost the will to live. He rapidly reversed course. After home health ended (the nursing visits continued beyond the PT), he was enrolled in hospice. They sent a disturbed and inappropriate nurse to our house. Then the patient care manager bullied us and made the whole situation far more stressful than it should have been. Then the PT supervisor hastened my husband's terminal decline through her unwillingness to sign off on a piece of paper.

My husband received care from Mad River Home Health for a year. I have to admit I have very high…read morestandards for medical care, so it's high praise to say we couldn't have been more pleased. The wound care nurses were extremely knowledgeable and very empathic. The physical therapist provided excellent ideas, feedback, and encouragement. I would recommend this group to anyone.

Occupational Health Services

Occupational Health Services

1.1(9 reviews)
0.1 mi

I go here for my workers compensation case. The doctor is nice and okay. The staff are friendly…read moreand nice. The reason for 2 stars is because I was never called when they canceled on me for two different appointments. The first time the lady called me to tell me that my PT and brace was approved but did not mention that the doctor was sick all that week, so I showed up to a surprised look on the front desk ladies face. I understood it was a mistake and rescheduled my appointment. (Services are limited here, once you get into a Dr. office you kinda have to stay or it will take forever to get what you need.) The second time I show up and yet again I was not called to cancel my appointment. The lady looks surprised again. Apparently there is a note on my file that they could not reach me at the number in their computer and that it was a bad number for me. Well, of course it was a bad number because I had not had the number for over 10 years. I was surprised to learn that my information was never updated when I filled out new paperwork, they just kept my old number from a time that I visited Mad River Hospital 10 years ago. I was so pissed cause the front desk lady was trying to blame me for this mistake. I was like "listen, go get my paperwork I filled out and I'll show you that I listed my current home phone number, this is in no way my fault." She finally apologized to me. The Dr. happened to be in the office at that moment and so he saw me right then. But still I am not impressed with this place. Make sure they have your right number in the computer cause they won't look in your file for it if they can't reach you.

I talked to Yolanda about making an appointment. It was like talking to someone at the DMV, with…read moreevery default answer being "no". I did not feel like I would get good care after talking to her, so I went elsewhere and had a had a great experience in comparison. She really should not be working with the public.

Photos
Occupational Health Services - Smell like cat pee & poop and just not taken care of

Smell like cat pee & poop and just not taken care of

Occupational Health Services - Looks like someone has been working on their car in the waiting room

Looks like someone has been working on their car in the waiting room

Occupational Health Services - Stains smells and definitely not vacuumed

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Stains smells and definitely not vacuumed

Mad River Hospital Pain Clinic - Beautiful roses in front of the Pain Treatment Center

Mad River Hospital Pain Clinic

2.2(6 reviews)
0.3 mi

ON 3-16-2018 I had a pain shot in my L3-L4 spine. I have received this same shot from Dr. in 2012…read moreand I was pleased. I can understand these previous complaints but I did not receive that kind of treatment from him. I am a Holistic Health Practitioner and I research my maladies before I seek Western medicine treatments. I go to my doctors with an idea of what I need before I visit the Dr. I researched my spine so I understood what that part of my body looked like and what Sciatica is all about. I have great empathy for the people who did not have good experiences and to those I kindly say--seek other help or another pain clinic. I think St. Joes has one. NO one deserves to feel not cared for or not believed or shamed in any experience they may have. This has not been the case for me with said doctor. I hope that this review shares another kind of light on this physician. I felt very safe...I received one Xanax to relax my body, I felt the numbing solution being rubbed on my injection sites and I felt a faint prick of the needle and that is all. Today--3-17-2018 I awoke with absolutely no pain in my back or right leg...I have been in and our of pain with this problem for over a year now; I finally decided to get the shot after trying alternative medicines and activities. I am so so Happy today!! The sun is out, the wind is low, it is St. Patricks Day I will meet with friends to eat cabbage etc. I am also going to vacuum without pain and walk my dog for a nice long walk (with no pain). Life is good!! Maureen

I would like to thank Mad River Pain Clinic for the constant wonderful care they have given me, Dr…read more Abbassi and all the staff and nurses. I rate them A++! Keep up the great work and thank you again.

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Mad River Hospital Pain Clinic - MRCH Pain Clinic.

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MRCH Pain Clinic.

Humboldt Open Door Clinic - Free North Coast Journal newspaper while you wait

Humboldt Open Door Clinic

2.6(11 reviews)
1.8 mi

Many years going here. I have had multiple bad experiences. The worst one ended up with provider…read moreunwilling to listen to complaint and when they finally did they didn't order the correct blood test. It was a very basic thing to do and my girlfriend who works in medical coding heard they didn't order the test and she was flabbergasted. Result was I ended up in the emergency room a week later with a life threatening problem and spent four days in the hospital. ER doctors almost had me flown to San Francisco. Another time I had a grumpy doctor who had to fit me into his schedule due to the front office insisting I had to make a same day appointment for getting a cast. The doctor didn't believe me and said "I don't see why you people come here I guess you just want to save money". He then proceeded to wrap my arm ignoring the recommendation of the ER doctor and twisted my arm repeatedly. He used the wrong tape the first attempt, forgot the sock the second attempt. His demeanor softened the third time and he decided if he did the wrap differently I would be in less pain. It felt like I was being intentionally tortured. He later apologized for delaying getting my records to the specialist. I ended up in surgery after the bone had started to heal. There is more but this is getting long. Humboldt County has a provider shortage and I have been unable to find another each time I try. Getting through to the office during business hours with an urgent question is nearly impossible, and expect to wait at least two days before the team gets your question to the provider. Includes very high fever and trying to get a refill on a life critical prescription. I really wish I had an alternative.

I enjoy getting to know my doctors, nurses, gynecologist, Phlebotomist, and staff at the Arcata…read morelocation. I appreciate that currently the staff is allowing folks who wish to wait outside or sit in the hallways can do so, in limited amounts of course. Currently, any doctors appointments are done via zoom or via phone. For the most part, those phone doctor appointments used to intimidate me. But after doing a couple of doctor appointments via phone I have felt like I have been able to take as much time as I needed during the appointments and I did not feel rushed discussing concerns with my doctor. As far as the my chart app goes I definitely feel like it's come along way since it was first develop now you can make appointments virtually, sent any questions and concerns, for the first time after Covid I was able to show proof that my TB test was negative and much more. More recently I came to the clinic to have a gynecologist appointment. The doctor Tara Moss was so patient, calming and respectful.

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Humboldt Open Door Clinic
Humboldt Open Door Clinic
Humboldt Open Door Clinic

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Ted Humphry, MD

Ted Humphry, MD

5.0(2 reviews)
2.7 mi

i have worked beside Dr. Ted Humphry as his "office" nurse while attending Nursing School and as…read morethe VERY FIRST EVER RN to practice as an RN on the pm shift, solo, with back-up "down the hall". I have attended his patients, including those ultimately requiring PE tubes, i do not believe this "review" is accurate. i have worked beside him in the OR in High Risk Labour & Delivery, for emergent deliveries and in innumerable situations, acute hospital and non-acute Pediatric Nursing. He was not only the Pediatric Attending at St. Joe's Hospital he was the finest. THE VERY FINEST Doctor, let alone Pediatrician that i have EVER had the joyous opportunities to naught only b schooled the MOST TALENTED, COMPASSIONATE, INTEGROUS, HONOURABLE HUMANE BEING, let alone a Physician i can naught believe that this one SINGLE review (obviously d/c and follow-up directives to this child's parent must have been mis-interpreted (and NOT by Dr. Ted) that i MUST, with ALL SINCERITY speak on his behalf, Especially, as an RN and LVT in over 30 years of combined i have not ONE Disciplinary Action. And scored 98.9%ile on the NCLEX exam, let alone NO Criminal Record NOR DMV Moving Violation (except one non-moving violation of driving without my seatbelt on). So you can see, that i am too, a most unusually gifted and *BLESSED* Individual to have been a well regarded, i state humbly, Professional Colleague of Dr. Ted Humphry.

I love my daughters Pediatrician!…read more The office is clean, we never have to wait long for our appointment (longest was about 10 minutes past appt time), we can always get through on the phone and we always get a call back the same day. Dr. Wirthlin is great. If we have a question she always gets back to us. If there is an emergency, they can always squeeze us in somewhere. The reception staff wasn't that great last year, but it's all new women now and so far, they are great. Dr. Humphry is so nice and funny and honest. Both doctors are very knowledgeable and always have an answer or suggestion for every question. We have taken our daughter to a different Doctor a couple of times while out of town, and I just have to say that I'm happy we have Dr. Wirthlin and Dr. Humphry at home.

Mad River Community Hospital - hospitals - Updated May 2026

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