They asked questions about my symptoms. Very on point kind men's professional. I have used the services twice before. I would recommend them prior to visiting the ER. read more

Although the line can be long (I recommend getting in line before the clinic opens if you can), the people at Redwood Urgent Care are wonderful, from the warm check-in to the kind and knowledgeable doctors. Some things they cannot help with (like anything related to the heart), but I was was able to take my mother here for excruciating sciatica. She had an exam and x-rays done and was given an injection for temporary pain relief, along with follow-up instructions. This was all very helpful and gave her information she could bring to her primary care physician. I recommend coming here when you need friendly assistance right away - no need to suffer! read more

Not answer phone 2 calls in a row, no x rays today, 1 star, unpredictable???? Good luck read more

Went to the Emergency Care in eureka and the staff there was great. Very friendly and caring to my needs. The doctor found a small black tick and carefully removed it. Wow they are great not a bit of pain involved. I highly recomend this place as it is 5 star doctors office. TY Redwood Emergency Care Chuck read more

Efficient, friendly, clean. The PA listened to everything I was saying and offered great solutions.

I received excellent care. I felt like the staff cared about my issue, they listened well, worked efficiently toward a resolution, and made me feel welcome. Doesn't get much better than that. Just a heads-up: the lines can be long, mostly due to a lack of sufficient health care in Humboldt County. They move through the line quickly. Don't be discouraged. read more

I was there for a dog bite wound on my hand. The place is small and was busy on the day I was there, but they got me in quickly and took care of my wound. While I was in the waiting room a nurse came out and refilled the mask box and sanitized the door handles. It was very clean and professional. I will go back there again. read more

Absolutely the worst "healthcare" experience I've ever had. Waited two hours to be seen to be given a flu test to then have the staff come back in to tell me I have the flu and to drink fluids and rest! No real examination given- had to request for them to listen to my chest. Place is completely dirty and disgusting. Not sanitary at all! They should be shut down. read more

The times I've tried to get seen here for concerns that were not at all an emergency (for example, a pulled muscle), I've been denied care and told to go to the ER. Almost seems a little unethical to send healthy people to an ER in an area that is so terribly underserved. Folks are better off to wait to see their PCP. read more

Recently, I went to urgent care at 9 o'clock in the morning on a Sunday. I was so impressed with every person there especially the doctor and the nurse. I wished they were my doctor all the time. They were so kind and understanding and patient and I could not have had a better experience. read more

I personally will never go back to this place. I was treated very poorly by a Dr or nurse named Karen. I questioned her diagnosis and she got very snappy with me and said I can just go somewhere else and practically walked me out of the building. read more

If you're a veteran - beware. I have spent the last eight months going back and forth with Redwood Urgent Care about my bill because they keep incorrectly billing as if I were active duty. If you're a veteran with VA health care going here because they appear on the VA's "in network" search tool, be careful and make SURE they have the correct info! They messed up the billing and mistakenly sent the bill to the wrong place twice. read more

Thorough diagnosis. They listened and they were kind and personable. Took the utmost precautions and made sure I was on my way back to feeling healthy. read more

General care - good place to go if its not an emergency but can't wait to get in to your doctor- if you have one. We got there right at 9am this morning when they opened, waited about 15 minutes in line, checked in, then they gave us a buzzer to let us know we could be seen. Had very efficient care from our Med Assistant, and Kiersten our PA was fantastic. We felt heard and fully cared for. I've always had great care there and will continue to go when needed. read more

I enjoy the professional and friendly staff at Redwood Urgent Care. I recommend them to anyone who needs medical help and cannot wait to get in to their own doctor. read more

Excellent experience here. Courteous, professional staff and wonderfully attentive physician assistant. We were seen quickly, received a prescription and were on our way. Recommend highly! read more

Fantastic Staff! Well organised process. Thank you Urgent Care. Everyone was courteous, friendly, and professional. read more

I'm very frustrated with this facility. I stopped by three times this weekend. Once on Saturday afternoon to find out they had closed early. Then Sunday morning 5-10 minutes after they were supposedly opened to find that they weren't and there was a line of people waiting to get in, then again Sunday afternoon to find AGAIN that they had closed early. What kind of business is this? I'm so glad we're getting the f out of Eureka and it's disaster of a medical system. read more

Redwood Urgent Care is a very professional medical office, with skilled and friendly personnel. I have used their services 4 times, and have always been seen quickly by highly knowledgeable medical personnel. I recommend them highly. read more

I always go to RUC when I become seriously ill because my primary care physician is only available with several days/weeks/months notice. Recently I had a sudden, very excruciating internal attack and they saw me immediately. After some labs they told me they were calling an ambulance because I would need ER care. When I moaned that my puppy was in the car, PA Maria Spetzler got the puppy and took him to her house for the night! I call this EXTRAORDINARY care! read more

Excellent care. The staff is always pleasant and efficient. Wait times are reasonable. Highly recommend them for the conditions that they treat. read more

The Redwood Urgent Care team is incredible. I went there for my first visit today. From start to finish, and considering the volume of people who attended their office today, they were professional, very clear and concise in their instructions, and maintained a warm and receptive atmosphere throughout. I had been out of the country for a while with a worsening medical condition. This was the best experience I have had in a few years. I was so grateful, I actually wanted to cry. Thank you so much for your help. I can't recommend them highly enough. read more

I recently received help and treatment from Redwood Urgent Care for what turned out to be pneumonia. I was treated with respect and the staff was helpful and friendly. It was a long wait time, due ONLY because of the many number of people ahead of me, but was able to wait comfortably in my car. I feel assured I received the care I needed to help me on my way to recovery. I so appreciate knowing that in our community, we have this professional medical facility available to us! Donna K 5/31/23 read more

I was almost glad I got bit by a dog, these folks rock. Quick and professional. Thank you

Had to go to urgent care this morning and was so pleased with my experience, that I wanted to write this review. When I first arrived, I was a little frustrated at the line, but it went by soon enough. Every staff member I spoke to then on was nothing but patient and genuine. I was having a insurance issue, on top of an anxious day (I mean having to go to urgent care usually is), and they made the process smooth and comforting. I had a lovely doctor whom went out of her way to refer me to even more medical care recourses. I left feeling taken care of, in more ways than one. Grateful places like this exist in the community. read more

We were visiting Eureka and had to use this urgent care. The staff was wonderful and very caring and nice. The doctor was also wonderful. I can't recommend them enough! read more

Shamelessly rejects Medi-Cal coverage despite the fact Medi-Cal is willing cover the visit. Telling some of the poorest members of the community to fork over $120 because they don't want to take the insurance is cruel. Be better. read more

I like that in a county where getting a primary physician can be difficult and time consuming, that I can use Redwood Urgent Care. They have literally taken care of me for years. 5 stars!! read more

I went in this morning due to a sprain on my right shoulder. Greeted, was a little off but we got around it. Once they called me back, I believe her name was Jennifer was a delight. She was patient and caring. After she did my check in questions, the PA came in, I wanna say Julia or Maria--I'm so bad at names, but she made me feel right at home. She took everything that I was saying and helped me understand what it was I did and how she was going to fix it. I think that it was one of the best visits I've ever had given the circumstances of my sprain. I'd definitely recommend it and I'll go there for all of my non emergency needs! Thank you guys so much! read more

The nurse practitioner Karen took care of me on 11/7/24 and she was awesome. Listened and customized treatment. Highly recommend

I was traveling and had not access to my regular doctor so I went into this urgent care which some people recommended. I was never seen by a doctor but a nurse practitioner who took one look and immediately determined what it would be and also took lab test samples. She insisted it was either one of 2 things and i got a prescriotion for 2 different antibiotics. Not happy at all to had to take them. Nobody called me about the lab wotk and when I finally did a week later, i was told the lab determined it was neither of what the nurse practitioner insisted on. I asked what I should do now and was told to go see my doctor who is hundreds of miles away due to me still traveling. Not only did they misdiagnose me based on wrong assumptions, they made me take 2 antibiotics I did not even need, never followe up and then did not care that they could not help me. The result of this, humdreds of dollars of lab bills after my PPO paid most of it and no idea still. I cannot imagine what it must be like having a serious health issue here. read more

While on vacation I ended up with a severely infected finger. Came here from Garberville and glad I did. They're all friendly, engaging, and most importantly, professional. I was seen within 40 mins! They put me at ease and immediately had answers to getting proper treatment. I highly recommend these folks! read more

I needed a skin flap wound repair and showed up there just before it opened. I was amazed that there were already 7 people in line. Once they opened the doors things went crazy fast. They were so great! It is a really laid back and comfortable place. I was very please with the care I received and was patched up quickly and efficiently. I can't recommend it enough!!! read more

They will not provide service if you are not vaccinated for covid 19. If you are vaccinated for covid 19 but haven't received your booster even at 4mo post 2nd vaccine for covid they will not provide service. (Yes even though the booster is at 6mo) If you would like dates I can provide that! read more

This place and the people here are nothing short of spectacular. I have been here three times in the past two months two times for Covid tests. And this last time today when I cut my finger pretty bad and I came here to get stitches. Every time the staff is so sweet and so amazing that I feel like I must write this review. Prior to coming here today I went to the emergency room at Mad River and had a terrible experience they left me in the waiting room with blood dripping down my arm and made me feel like not OK. When I came here today for my finger I didn't even tell them that, the first thing that they did was to clean me up they brought me a juice box and just made me feel so happy and cared about that words can't even describe how grateful I am for their kindness. A big shout out to every wonderful lady in this office. Thank you so much. read more

I had a great experience with Redwood Urgent Care's telemedicine option over the weekend. It was the only place open on the weekend within a 100 mile radius of my current location. I knew they wouldn't be able to see me in-person because I was experiencing active symptoms. I was pretty sure it wasn't COVID, but understand the need to take precautions. I emailed the listed email at about 8:45 and had someone call to complete my intake before 10:00. I met with an awesome Nurse Practitioner at about 5:00 who listened to my symptoms, agreed with my suspected diagnosis, and had my prescriptions sent to a pharmacy near my home. Everyone I interacted with from intake through the appointment was kind, understanding, and answered all of my questions. If I ever need urgent care again while I'm in this area, I would definitely go back to them without question. read more

Went in for pain in my abdomen. Urine sample came back and combined with the physical exam, it was determined that I have a kidney infection. Everyone there was super nice and professional. This community would suffer with their services. Got an injection for faster relief and a rx read more

Reading another review on yelp I emailed the clinic for a telehealth call. The pre ious reviewer was spot on, they got back to me quickly, and called in the afternoon. After the consult, it wa s determined that I come to the clinic in 2 days for a mor thorough exam/review. The in person experience was as positive as the telehealth call. The staff is extremely friendly, professional, funny, and very kind. The dr. Moulton was really great, made me feel comfortable and important as a patient; wish she was available as a primary provider. I would highly recommend redwood urgent care for those emergency needs. Thanks to all the staff for an unpleasant situation positive. read more

Shit service. Waited for two hours before being helped for something that took two minutes. Just make sure you don't have anything to do afterwards. read more

Although I was pleased with being able to be seen by quality staff and services, I was disappointed to not be told about the fees for a lab that I was offered. I have insurance and that was all that they asked me but I still received a bill for $2500! I did work with my insurance and did get what I owe down to just over $1500 of which I am making payments but I wish they would have been more forthcoming about testing costs. I appreciate this as an option for people but hope others are aware of these non-disclosed costs. When I called to ask them to let people know of these fees, not to ask them not to charge them or that they were even in the wrong, but to suggest that consider letting people know the front office manager was very rude. I asked how to make an official complaint so that I could provide that feedback and she suggested they could put a note in my file not to see my anymore. I stayed I wasn't complaining about their services but thought it would be more ethical to let people know so they weren't sticker shocked and how this could really negatively impact people. She said I could write a letter to the owner and then said this call isn't productive and hung up. Great customer service! I feel the need to story share this with people in hopes that others are prepared to say no to anything extra when going to urgent care other than what you pay for up front and to expect poor customer service from their managers. I called at approx. 12:40pm on 10/26/23 so that manager in charge at that time is the only staff person I am referring to with the worst customer service I have ever experienced in healthcare. read more