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    Levin Furniture and Mattress State College

    Levin Furniture and Mattress State College

    3.0(6 reviews)
    3.5 mi

    Avoid, avoid, avoid. The sales associates were great. The delivery guys were great. Everything else…read morewas inexcusably bad. Apparently our sales associate had accidently selected the wrong color for our couches originally, because their systems are a mess(we checked over the order form at the time, twice, but it did not specifically list the color, which is a ridiculous thing), so we quickly contacted them about the mistake after they were delivered. We were told it was not an unusual occurrence and that they would have them switched in a week and a half. This was very upsetting because we only went with them originally because they offered faster delivery than a different, cheaper, place. After us pushing, they got it bumped up a couple of days, but they certainly were not putting in any extra effort to try to make things right on their own. Us having to take more time off of work, for a second delivery, a week later, because of their mistake, should be a time when they apologize profusely, but they absolutely did not. When they finally got there, to deliver the correct color couches, the delivery guy realizes that one was extremely damaged, so then we were stuck waiting even longer and needing to take more time off, to finally get the right couch. When contacting customer service, they have been nothing but rude and incompetent. Another reviewer absolutely nailed it in saying that they treat you like a nuisance. We were told that they could not do a thing until the right couches were delivered, but even after they were finally delivered, over 3 weeks ago, they have been fully dodging and ignoring our calls(which they told us to make to them, so they could "make it right"). I wanted to love this store and had such high hopes, but this process was completely horrible and they have not offered us anything for the trouble, not so much as compassion. I would also suggest avoiding their outlet items even more because we were told to go ahead and use the wrong couches the whole time they were left at our house. We did not, but I'm sure other people do, with much less regard for them, than they would have for things they would be keeping.

    ASK for Joe!! I left without buying anything as of now and I was there for over an hour and Joe…read morewas literally one of the most helpful, nicest, easy-going and not pushy sales people I've had the pleasure of dealing with. I was sitting on every chair and splaying myself across each couch to test the comfortability, he went back to the computer multiple times and checked many finance options for me. He is fantastic. And great selection of furniture. A little high priced on some things but it's a college town.

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    Levin Furniture and Mattress State College
    Levin Furniture and Mattress State College
    Levin Furniture and Mattress State College

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    ethereal - womenscloth - Updated May 2026

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