We hired Azar to clean two of our hand sown rugs. They were very dirty. Very Dirty!; But when we…read moregot the rugs back the dried dirt from inside the rug fell out all over our tile floor. It was pretty gross. Then we noticed that the Rug had been damaged, the colors were faded throughout and it looked bleached on the edged and faded throughout the rug. We noticed the same thing on both Rugs! We were very upset. The rugs were not cheap and now they are ruined. We called to complain; left several messages but no one answered nor returned our call. Now we have two damaged rugs one of which I put outside in the Lanai and still trying to figure out what to do with the other rug. The work that was done and the service associated with the work was bad. Wish we had taken our rugs somewhere else.

We had 7 oriental rugs cleaned after Hurricane Ian due to the flood. Azar did a horrible job on the…read morecleaning . They came back smelling like a wet dog . After discussing the issue with Azar they took back 5 of the rugs for re-cleaning along with a vinegar bath in which I was charged an extra 200 dollars for . When they came back for the second time although they looked fine , again started to smell again . So we bought a cheap rug shampoo upright and stared to clean them ourselves , we were shocked how nasty the water was , telling us they we not cleaned very well either time . So , after 2200.00 spent with Azar , we will never use them again and will caution all that uses there cleaning services . D Tyeryar

We just purchased carpet through Olivia at the Bonita store yesterday. She was very professional…read moreand helpful. Since we have not had it installed yet, I will have to update this review then but so far very pleased.

Save yourself a lot of frustration and money and go somewhere else! They sell you on maintenance…read morefree flooring and a lifetime warranty, yet they don't stand by it. The installation is shoddy and done by the same people that do Home Depot's, so you can go there for a lot cheaper. The quality of the flooring is awful! We have had nothing but problems. It chips if you so much as breathe on it! You call them to fix it and they send someone with crayons that don't match the color of your floors. They give you the runaround and just don't care. Total waste of

Great selection of all home decorations. Certainly located I. Perfect home shopping center next to…read moreCostco.

The selection at Homesense is amazing! I'm so overwhelmed. I could spend the entire day here. They…read morehave so many darling and precious things for your home. The kitchen plates and things are great. I got a queen size quilt with two shams on sale for $18. They have great outdoor furniture and big rugs.

Great people, great carpet, great installation, and a really great price. Thanks all of you that…read moremade this possible. I love it.

Great place with great service and the selection was over the top would highly recommendread more

The showroom is beautiful but the product that arrives at your home isn't the same quality. They…read moredon't have any type of return policy so make 100 percent sure you love everything before signing on the dotted line. We ordered an item that wasn't in the showroom and "trusted" the designer and now our great room looks very mismatched. overall very disappointed

Professional! No pushing, not salesy. The designers on staff are truely experienced. The…read morefurniture quality surpasses all the higher end lines I've shopped for years, and at lower prices! All wood construction. Timeless styles and Made in the USA! If you want heirloom quality and shop at a store that cares more about your project than making a sale, Bassett is your answer!

Stay away. They offer free shipping with certain products and they take your credit card number,…read morebut did not offer a shipping address option. When I called Chris said that they don't take credit cards online. I asked him where my credit card went since their site took the submission and he said he wasn't the webmaster, but he would take my card over the phone for $500 and then I could wire the balance. wtf I then asked about the free shipping and he said that was basically fake advertising as well and that they are only offering that on one product. A sink or something. Total false advertising, possible credit card fraud capture and a complete bait and switch.

First I would like to say that if you are in the SW Florida area you have to see the showroom! It's…read morelike walking through a fine arts museum. Chris Campbell was very helpful helping us picking out 2 bronze statues for our pool area. Fines was easy to work with and, was very accommodating working with us as construction delays forced fines to hold our purchases longer than planned. One of the large statues developed a stress crack. Fines replaced the statue. I covered the cost of the return shipping and the new item shipping cost. I could not have asked for a better overall service experience.

(Naples, Fl location)This place is the WORST! Rich at the warehouse is rude. The owner (Adam) is…read morenot there and does not return phone calls. The installer Tony was a complete nightmare. He showed up and was upset that he did not have the proper materials in his van to start the job. I was accommodating and let him leave the carpet in my garage. He was a no show for about 3 weeks because he said it was too cold to install my carpet in my house? When he did finally install he did not clean up after himself and left a piece of carpet missing from the top stair. He told me he would be back excuse...car broke down, family emergency, someone having a baby. He finally returned with the wrong color trim and NEVER FINSHED THE JOB. I give them an F in customer service. Buyer beware. The loction is Naples, FL not California.

This is the best company to work with! They did a phenomenal job installing carpet in my home. They…read moreinstalled it in one day! Highly recommend them! They have great quality carpets and flooring for a great price. The team is very polite and professional.

If I could rate them lower I would! Overcharged for floor covering exact same I could have bought…read moreat Floor and Decor for half the price!

My floors were installed two years ago and they are still beautiful!…read more Simply, beware of salesman Bill Herman! Up charges of 25% by the time the job was done.