I have been coming here for 5 years now. Jennifer has always been amazing, not just at her job but…read moreas a person. She takes the time to review the process and makes it as painless as possible. I get regular Brazilian, under arm and eyebrow waxes. Even when I have had to stop coming and start the wax process over, Jennifer was still willing to take the time needed to make me feel comfortable.She always takes the time to check in and make sure she is waxing the way I'd like to be waxed. Jennifer takes the time to get to know her clients as a person and not just a paycheck. She is always happy and caring. I've been to other studios big and small and have found that Waxing the City and Jennifer have always provided the best service and experience. You can tell that Jennifer knows what she is doing and genuinely cares about her clients and profession. If I could give more than 5 stars I absolutely would!

I went in for a few services and was overall fairly satisfied…read more Upon arrival, I was greeted by the receptionist by name. The lady was polite and made me feel welcomed. I was offered water and quickly completed the necessary form. The waxing specialist was nice. She had an outstanding personality that made me really comfortable which is great since it's a fairly intimate service (depending on what you're there for). The facility was extremely well kept and clean. The only reason I didn't rate a full 5 stars is because I did discover a few spots hair was left when I got home. When paying the higher costs for the service, I wouldn't expect to find any missed patches and there were a few. Overall, I'd give them another try due to the friendly and comfortable atmosphere. If I walk away again with missed patches, at that point I'll explore other options for waxes but I'm optimistic that next go around will be better.

I will never go anywhere else to get waxed…read more I have nothing but good things to say about my experience here. The studio is clean, well kept, and has a modern sleek design. The staff is super kind and knowledgeable about the prices, packages, and products they sell/offer. I have had brazilian waxes at other spas, on my way to those appointments I always fear for the pain m. At Hello Sugar I saw Melia, and the way she waxed was one of the least painful Brazilians I have ever gotten. I am 37 weeks pregnant and have heard brazilians are more painful when pregnant... even still, the pain was probably a 1/5. Oh and if you park in the paid lot, they validate your parking so it's free!!!

Areli did an amazing job and was so friendly and made me feel so comfortable my entire visit!! I…read morevisited another Hello Sugar and wasn't entirely happy with my experience but I gave it another try at another location and I am so happy I did! It was quiet and clean in the front, Areli was calm and laid back while still being professional and respectful. I booked another appointment with her immediately!

I'm a first time client and I went to visit Alyssa H. For a sugaring session and I immediately felt…read moreso comfortable. She was professional, kind, explained what she was doing and gave me some information on her experience in background. The location was clean, well lit and decorated beautifully. Alyssa's schedule works nicely for me.... she's available in the evenings and on the weekends I will be back.!!

Booked a last minute wax about 2 hours before. Walked in was immediate greeted and walked back by…read moreAlyssa. She did an EXCELLENT job. By the time she was done and I looked at my underarms.. they were perfect. I usually always see a few hairs missed and I was literally "Searching". I really enjoyed chatting with her and she is yet another Great experience I have had at this wax place! Highly recommend her AND this business.

Amazing. Been going to waxing the city for years, no complaints, but this spot was available when I…read moreneeded and the reviews are great. It was the most painless, the quickest and cleanest wax I've ever had. Sarah is magical

A year later and I still love this place! Dani is so efficient with her waxes and I leave feeling…read moresilky smooth every single time. Practically painless and very thorough, I refuse to go anywhere else. Great staff, great service, lots of availability and the shop is super cute.

Highly recommend. I bought the groupon this morning and got my wax done just a couple hours later…read more Being able to text the salon and book the appointment though an online system was super convenient and made the booking process simple and fast. Lori made me feel relaxed and comfortable. She was very knowledgeable and I learned a lot about waxing and taking care of my skin! The wax itself was a soft wax with cloth strips. For me, it was less painful than the hard waxes I'm used to getting. Now I'm kind of wishing I had gotten the groupon for 3 waxes instead of just 2.

Deyna is so nice and did a wonderful job. I felt so comfortable the wax actually felt less painful…read morethan I expected! Will definitely be coming back to see her again!

Loved this was studio!! I will be booking my next appointment soon! Celeste did an incredible job…read morewaxing my eyebrows.. not sure I can go to anyone else at this point. Plus the studio has a great playlist and girly ambience! Highly recommend if you're on the hunt for a new waxing place!

Celeste is amazing. Quick and professional. The salon itself is super cute and always smells and…read morelooks clean. Great pricing too.

My favorite center to go for waxing! The girls at the front reception desk are always friendly and…read moreaccommodating for any scheduling changes. My waxer, Ari, is always professional and making sure I'm comfortable. Plus their rooms and restroom are always so clean and spotless. Recently I've also started using more of their products. Ari suggested The Reveal Me exfoliating gel and the Smooth Me ingrown hair serum. They are now part of my regimen and have saved my skin (legs, underarms, Brazilian) from further scarring of ingrowns I was battling with for years. Highly suggest those two products for anyone else dealing with the same issue.

Oh I'm extremely pissed off.. I made this appt in person the last time I was here with the…read morereceptionist and today there's no receptionist and to check on the app.. well guess what I can't do check in on the app so I have called 4-5 times with no answer. You're telling me the waxer can't take a call??? I stood outside the door for 10-15 mins not one worker goes and checks the front to make sure no one needs help??? What kind of service is that? I literally speak high of this location after today not so much.. they have one waxer so you have to schedule based off her availability.. what about your customers availability?? I changed my work schedule to make this appt.

Kate is the best! I moved out of state and still make a point to come back and get my haircut here…read morewith her anytime I'm in town! Always a great time and a great haircut

This place is the best ive gone to so many other places where they mess up my hairline and cant…read moreeven do the job great bianca omg shes the best she set me right treats you soo good too very good conversation friendly and quick service good price and the quality is the best i highly recommend this place and go to bianca

Take my mom here for pedicures when she is in town. Very friendly staff, always clean and always…read moreable to get us in right away. Definitely recommend.

Moved away and was in the area today. Stopped in for a day of self care and it was always pleasure…read moreas always. Lee and her husband are great team . They are so friendly and I love supporting local businesses. I was so happy to see they had survived the pandemic madness and still in business.

First time here! And it was a success! I did not realize they had a different method of hair…read moreremoval. They actually use a quality black wax that dries hard and thinly on the skin in quick seconds. Then it gets removed with a fast peel vs a rip like you would imagine with the cloth strips. And to make it 5-stars better....the pain level is lowwww....to me anyway. I have a pretty high pain tolerance and can do laser - now that can be painful in certain areas! But really it's not that bad! I was pleasantly surprised. The service was top notch with Larissa. She is professional and knows what she's doing. Great job! Great place to go to for a quicker hair removal fix!

European Wax Center Tempe Marketplace has become an absolute embarrassment. After more than 10…read moreyears as a loyal member, I'm done. I will not be renewing my membership because this location has completely fallen apart. The turnover is beyond ridiculous. Every single visit there's a different General Manager , a different front desk employee, and a different aesthetician. At some point you have to ask why. Are employees quitting because of poor leadership, or are they constantly being fired? Either way, it speaks volumes about how this center is being run. The current General Manager COURTNEY is, without question, the worst I've encountered. COURTNEY is arrogant, dismissive, and completely incapable of taking accountability or resolving even the simplest customer concerns. Instead of de-escalating situations, COURTNEY makes them worse. It's shocking that someone with such poor customer service and leadership skills is managing a business built on client relationships. This location has destroyed the reputation of a brand I was once happy to support. Corporate should take a serious look at what's happening here because this center is driving away long-term, loyal customers. I expect someone from corporate to contact me and explain how a location can decline this dramatically.