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Estes Park, CO

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Estes Valley Networks

5.0 (1 review)
Closed • 8:00 am - 4:00 pm

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9 years ago

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TDS

TDS

(72 reviews)

We recently moved to Wellington and have only two providers, TDS and CenturyLink. Having already…read morehad CenturyLink and knowing how crappy they are, we gave TDS a try. Turns out they're not much better. The most annoying part is the lack of customer service. These photos are what was left after our installation. The cord was just left hanging out of the box, even though there's a conduit that was installed from the box to our house (new build), and the cover wasn't secured. There are at least four other homes connected to the box and all we'd have to do to mess with their internet is lift up the cover. I've contacted them three times about it, no one has showed up yet. Their equipment is also crap. They gave us a 1 GB modem (we have 300 Mbps service). Our internet was going in and out constantly, and not wanting to deal with their horrible service agents I figured I'd try and put in my old 176 Mbps max modem to see what happened. Internet works fine now even though it's about half the speed. The only thing positive I can say about TDS is it goes out less than CenturyLink did, which was all the time.

We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO…read more(despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links.

Estes Valley Networks - itservices - Updated October 2026

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