Customer service in Tampa is fantastic. Very friendly and helpful, second to none. I called a couple times and she went out of her way to help me. I'm very impressed. read more

HORRIBLE!! The said my order was Delivered, it was NOT!! I was home & Luckily have Cameras all around to prove there was NO delivery!! Very unethical! Liars and Crooks! I believe the drivers or friends took and kept our item! Warning!! DO NOT USE them!! read more

Your service truck in st louis is a complete moron... pulled off a shoulder and almost hit my semi and then brake checked me. read more

Estes Express Lines - Shipping Centers Near Me - Lyndhurst, Virginia

The driver left a very large, very heavy box right in the middle of my driveway and now I can't get my car out of the garage. I was home when it was delivered but no one came to the door to let me know it was being delivered. I have a three wide driveway and there was plenty of room to deliver it on the other side. If the driver had come to the door, I would have had them deliver it to the far side or could have moved my car out of the way. Very rude to leave it right in front of the garage door. It apparently didn't occur to them that there might be a car in the garage that needed to get out. Very poor customer service. If I could have left no stars, I would have. read more

Estes is one of the most undependable shipping companies in the country. I called to check on the delivery of my TV which was slated for Jun 5th delivery. I called to find out about it, and first they couldn't find the shipment at all. On the third call, they told me that it was mistakenly loaded onto a truck going to Louisiana. I live in Texas!! This company is awful! read more

Item ordered from Home Depot. First time it was delivered by Estes it was significantly damaged and there were just going to leave it on my driveway. Luckily I was home and refused the delivery. My project was delayed. When I ordered another item to finish the project it sat around in the city I live in for 5 days past the sedate they gave me and then got a delivery date another 5 days later. read more

The worst ever. They scheduled a delivery and returned my delivery to warehouse by mistake. No communication from them about the no show delivery. Only way I found out was through 10 phone calls to numerous numbers. Would not ship a box of crayons with them. read more

Quite possibly the worst delivery company known to man. Ordered $1k in flooring from Home Depot. Delivery for next Friday. Today I wake up to a text message stating that the delivery was completed last night at 10pm! What a joke! Not only is there nothing delivered but no one works on the weekend. Even Home Depot customer service is as bewildered as I am. They're a scam company and I have no idea where the $1000 order is with no way to even find out. read more

Following up on my July review below. I am still trying to get some sort of reimbursement for the extensive damage to my items due to Estes' negligence during shipping. I asked them for the shipping cost to get some money back because they said that was all could claim. They quickly denied my claim on the basis it was not their fault. Whaaaat??? See photo of one item below. This is how I received it from Estes. Stay away!!!' read more

Estes Express Lines - This is the condition your items will arrive in from Estes. - Shipping Centers Near Me - Lyndhurst, Virginia

This has to be the worst Shipping Co. in the Country. The bad reviews are endless. I wonder if the very few good reviews are even real. I have been waiting for my order for over a week from the original delivery date that has been sitting in the terminal since then. They keep calling to change the date of delivery. Why Home depot uses this Co. is puzzling. Like everyone else I would give them zero stars if I could. Update: As you can see in the response below from the shipping company they asked me to email them information about my shipment so they can investigate. In there response to my email " we are glad you were able to cancel this order so you can enjoy your time out of town". In other words nothing will be done!!!!!!!!!!!!! read more

I wish I can give less than one star. I ordered a pallet from home depot and got an email saying that it is going to be delivered between 10am and 4 pm. I waited all day but nothing. I called Estes and they said they got the "wrong address". So I updated my address even Home Depot correctly put my address on the purchase order. Also, I set up an appointment between 10am to 2 pm. I got a phone call at 1:3pm that they just got an approval from Home Depot to change address. I explained to them about the call and set up an appointment. C'mon, just say sorry and tell me what happened. read more

If you like guessing games and creative fiction, this is your delivery team. Where do I even start? Maybe with the triple‑feature time slot shuffle: first 11AM, then 1PM, then 3-4PM. I half‑expected a fourth update saying "actually, next Tuesday." This is after crystal‑clear instructions about our facility's strict scheduling and lift‑gate truck requirements. Apparently "confirmed plan" translates to "we'll do whatever sequence amuses us most." The driver himself admitted our order sat ready at 8AM... only to be buried behind freight like a time capsule, after management decided he should play Tetris with multiple other stops. Their manager told me there was just "one pallet" in the way. Adorable. Photos prove it looked more like an obstacle course designed by OSHA's nightmares. Meanwhile, three premium‑rate installers stood around burning daylight (and money) while we offered to help unload -- but without a forklift, that would be a Darwin Award attempt. If your business depends on accuracy, truthfulness, or reality in general, brace yourself. The only thing that arrived on time was the frustration. Update: Materials finally showed up... pallets were loaded so heavy the driver's jack couldn't even lift them. At this point, incompetence is the only thing that's been consistently delivered. read more

Today 2/22/2025 makes 120 days since your driver ROBERT BUTLER Truck 76941 of Delaware ran a yellow or red light and collided with me and totaled my vehicle in Joppa Maryland. Happy 5-month anniversary but I am still not giving up the fight. My attorney will continue to go after you as I will continue to post EVERYWHERE that I can for people to see how your company let your driver get away with this. How "convenient" that his truck did not have a camera. I used to drive for Swift and all trucks have cameras, and ALL drivers are taught to NEVER speed up or attempt to take a yellow light at an intersection. At the scene, he came to my vehicle and apologized and said it was HIS fault, but I guess his story changed when they claimed there was no camera in the truck. read more

Estes Express Lines - Shipping Centers Near Me - Lyndhurst, Virginia

I ordered a pallet of rubber mulch from Home Depot, and Estes provided delivery. Both Home Depot and Estes provided updates on the delivery, which was helpful. However, on the day of delivery, although I has asked to be informed by the driver when he was headed my way, I received no call, text, or email heads-up, and the 750 lb pallet was placed directly on my driveway in such a way as to partially block it. As my wife and I are both senior citizens, this was an especially unwelcome event for us to deal with. read more

i'm waiting for a shipment from Estes Trucking. They say that I cannot schedule delivery that I have to wait for them to call me. It's been sitting in a warehouse in my area for one week and nobody has called me. Absolutely ridiculous. read more

They made a delivery to my neighbor for the home depot. When leaving they knocked over my mail box,damaged my crepe myrtle, and placed big ruts in my yard, trying to turn around. Then when headed out he knew there was damage done but took off. Estes being a 1st class truck lines is ignoring my damage just as the driver did. I have the truck on video but did not get a license plate. Beware of them! Hi Brianna w.,as stated above I have already contacted your company, Georgia singleton of claims and she just dropped off the face of the earth. Real nice people no wonder you have so many bad reviews. Hopefully someone damages your property and leaves you hanging. read more

I just received a delivery of a heavy product and they were suppose to get an adult signature at the time of delivery. Not only they didn't do that, but they didn't even ring the bell and just left he large product on a wooden crate in the middle of my driveway that blocked my car and left. When I tried to call them, there was no one to answer. The worse experience with a delivery company that I have ever had. (sounds like everyone is having same experience). Home Depot should stop working with them. read more

Worst service ever. Lost my pickup order multiple times and can't even get the return company correct! Had a package that needed to be picked up for return from Walmart. Called Walmart customer service 1.5 weeks prior and sent a pickup request and scheduled a date and time. On the data pick up I called and they couldn't find my pick up order in their system, so I called Walmart and did a three-way conference call. Found out that Walmart has sent in the request to them on the day of the request 1.5 weeks ago, yet ESTES NEVER processed the order, no tracking was ever made! Incompetent! So ESTES told us to cancel the return and request a new one, so the Walmart rep did. And they told me I would receive an email to schedule the pick up this time. A few hours later, I received this email. First the email says it's from target.com, wrong! Then it has my name as "DESTROY DESTROY DESTROY". WTF? When I clicked on the link to enter the order number and zip code I get the cannot set appointment message! Serious WTF? Idiocrasy at its WORST! read more

Estes Express Lines - DESTROY DESTROY DESTROY? That's what they put for my name??? Wow! The return is for Walmart, not Target - Shipping Centers Near Me - Lyndhurst, Virginia

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This company has become completely dysfunctional. From Aritza to Carmen, Lisa, Katrina, and even Carlos, their supervisor. There's a clear lack of basic professionalism, accountability, and respect for customers. The real issue is what happens when a company grows too fast without proper leadership oversight. Frontline staff begin acting with zero regard for the clients who bring in thousands of dollars in recurring business. It's disappointing and frankly alarming. I truly wonder if corporate is aware of how their brand is being represented on the ground. read more

This company specializes in extortion. We got a quote of approximately $1200 per pallet and they gave us a pickup number. They are now billing us $10000 for moving two pallets and say they cannot resolve unless we have a quote number. They didn't give us a quote number, they gave us a pickup number. Now they are holding our goods hostage. read more

Trashiest delivery line you can ever experience. Hiring trash people that don't know how to do basic human being stuff. Cheap, trashy, unprofessional and trashy again. read more

Worst shipping company I have ever dealt with. And that includes the abominal UPS and the truly atrocious Fed Ex. I won't even mention DHL. These estes guys are utterly incompetent bold face liars. Their customer service is worse than non-existent. I'm not kidding when I tell you to find any, and I mean ANY other shipper. RUN FOR YOU LIFE !!!!!!!!! PS don't be fooled by the utterly disingenuous response from estes below. They only left it to mislead you. A major part of the problem IS their abusive (yes, literally abusive) customer support. They will do absolutely nothing real to fix this or your problem. Look at all the 1-star reviews here. They're not there by accident. If estes gave a damn about their customers they would have actually fixed all of this long ago. read more

Ordered 16 foot long handrail (oak) through Home Depot. Shipment was described as "oversized item". Estes made 7 hour delivery window (!!!!) After 5 hours Truck arrived and the driver tried to give me a yellow plastic piece (approximately 10 inches big) instead of the 16 foot handrail. This plastic piece seemed to be a part of the packaging materials used for the handrail since the shipping label with my name and address was on it. Pathetic. read more

Estes express did $7500 worth of damage to my driveway, running over an inclined section back and forth for an hour trying to position their large rental truck for delivery. The driver was either either inept or incapacitated. The company claimed to have opened an insurance claim for over two months, each time replying that someone would follow up shortly. No one ever did. I was advised by a lawyer that 90 days is the deadline to file suit in small claims and I should do so because they are giving me the run around Terrible dishonest business. I dont know why costco uses them. read more

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A joke. Part 1 - they never called to set up a delivery date. Driver calls and says he's at my place. I was at work and couldn't leave. Part 2 - New appointment set. Said I'd receive a call from the driver 1 hour in advance. Calls as he's coming down the street. Driver was arrogant and refused to bring the piece of furniture onto the curb (instead of leaving it in my parking lot). There was a scratch on the piece and he laughed at me because I pointed out. read more

They promised to delivery Monday but never showed up. Now they put it on the "Hot Sheet" for today and only have one more truck going out. Cannot tell me if it will be on it! Cannot reach the manager either. ugh. read more

My delivery was supposed to happen 7/22. Next day I called and customer support assured me it would be delivered by Friday. Today is Friday and it's STILL in same location as it was Saturday. Customer support was no help. They said it won't be delivered until mid next week. This is crazy! read more

Estes Express Lines - Shipping Centers Near Me - Lyndhurst, Virginia

The worst delivery service. Been calling today since 9am n still haven't spoke to anyone. Was suppose to get my deliver per Home Depot Monday or Tuesday. Waited both days n never heard from them. Avoid buying from company's that use Estes! read more

Estes claims that our product wasn't packaged well enough so they denied our claim. But clearly their forklift operator just doesn't know how to use a forklift. But I'm not one to criticize and not offer constructive help: The forks go into the holes in the pallet NOT the wood of the pallet! read more

Estes Express Lines - Packaged product - Shipping Centers Near Me - Lyndhurst, Virginia

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Ordered a very expensive RV refrigerator from etrailer.com and they decided to use ESTES to ship it. Email from e-tailer stated ESTES should contact me once the item arrives to arrange curbside delivery. Well, ESTES in Fort Worth did not call at all and showed up unannounced on a rainy morning and left the expensive fridge in front of our house (in the elements) without even attempting to call MY NUMBER which was listed on the paperwork. Lazy company, lazy driver, PERIOD. Hopefully the fridge works. The worst thing is that ESTES does not care about feedback, or care to do anything to correct their mistakes, or even improve from them. Last time I use them for anything; even if it cost me more to ship. I would not trust any of my property with ESTES. read more

Estes Express Lines - Shipping Centers Near Me - Lyndhurst, Virginia

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3 for 3 in not getting my shipment to me in the scheduled window, except this time, instead of being a week late, I didn't get the item at all! 100 inch tv delivered to the wrong address! Oh well, they don't do anything to fix it, I just have to get my refund from Walmart after taking a day off work to be home during the commitment time! By far the worst shipping/logistics/freight company on the planet! They are guaranteed to be late on your order, if you get it at all. Their tracking is worthless too, as they rarely update it. I will cancel any order from any company from here on out if they end up using Estes. Truly a worthless company. read more

Bait and switch. Gave quote and changed over 300% within 2 hours after accepting it. Do not trust.

So disappointed in this company. I have been told multiple times now my order would be delivered on different dates. I have taken off of work to wait for said delivery and nothing! I called yesterday to locate the delivery and the employee who I spoke to was so rude, stating the system is down and she can't track the delivery but I was to be delivered. Well, I still have not received this delivery which I paid a lot of money for and am waiting on to finish a home project. TERRIBLE read more

Zero stars. I booked Estes Express to ship two new pieces of well- packed new furniture from my parents' house in Georgia to my house in Virginia. Worst mistake I ever made. Pickup was delayed because the driver arrived in an 18 wheeler and no handcart and couldn't get in the driveway. The first item arrived with the box ripped open and many dings and dents - and without the second item. Second item arrived 6 days later completely destroyed. i bought insurance but the deductible is $500 and the claims process is onerous. Never never never use this company. read more

Fray and Rubey were professiona. They They were friendly and polite. When the installment was complete, they explained the system and answered all of my questions. read more

Large item on a pallet delivered by one person. We have a process gravel driveway and he got stuck. My wife happened to be home, and the guy said she had to get behind and push! Of note: no one was required to be home to receive the delivery. If she was not there, i shudder to think of the outcome. When I called to voice my frustration, the "customer service" representative listened to my grievance but honestly she sounded pretty apathetic about the whole thing. And it doesn't matter because I didn't choose this company; they were contracted by Home Depot. I'm not a satisfied customer at all. One star is generous. read more

TERRIBLE delivery employees!! They drove my $5,000 riding mower to me, once it was taken off the truck by them, my mower appeared as if it was in a damn car accident!!! the keys were missing and the damage was so severe and I'm sure most of it was done from the way they took it from the back of there truck. So despicable. read more

My shipment was supposed to be here 2 days ago so I checked my order online at Home Depot. It shows that my delivery had been waiting at Grand Prairie, TX since June 10. I called Home Depot which referred me back to this company which then had to transfer me to another terminal. This whole process took about an hour. I found out they had the wrong phone number on file for me (Home Depot's fault obviously) and they had tried to contact me once on Monday, June 16th to try and schedule an appointment. This is an extremely disorganized company and I will be contacting Home Depot letting them know that I will be taking my business elsewhere if they continue using this shipping service. read more

Estes is absolutely worthless, eta was 2:37 so I was driving through town and see the estes truck, so we hurry back to meet him and he's nowhere to be found, so I call the terminal in Louisville and they say, oh he's broke down, it'll be another hour, how can a truck break down just minutes after he bypassed me? Obviously they are lying again because I was driving the same direction he was and I didn't see him broke down, I never saw him, so obviously he turned off somewhere and is jacking off instead of making the delivery. Screw Estes. minus 10 rating from me. read more

What a horrible company. The drive was nice and friendly, but his boss Michelle is a total wench! I ordered a 4 post car lift at Barrett Jackson in Scottsdale AZ at the show. The lift arrived in 8 days, actually faster than expected. 1500lb lift with no game plan for how to unload it from the truck they brought it in. "It's too big for the liftgate" and they expect the customer to "figure out" hot to get it off of their truck. Oh and at a $75 per hour cost. You would think if a "trucking company" is hired to deliver something they would have a game plan on how to get it off of the truck they used to bring it in... unbelievable! Zero 0 stars! I feel bad for the driver having to answer to that woman! Find a new job bro, life is too short! read more

Estes Express Lines - The shipment they can't figure out how to unload from the truck! - Shipping Centers Near Me - Lyndhurst, Virginia

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