I had a letter that I needed to send out priority via Fed Ex and the last pickup had already passed…read moreso as one of the staff was going to be driving by Fed Ex, she took my letter to hand deliver. That is customer service that is extraordinary. I will definitely be using mailbox express for my shipping needs as they care about their customers and are quite nice to deal with.

I have just started using this place for renting a mailbox, so maybe it's a little early for a…read morecomprehensive review, but I'm writing this now because unlike the other reviewer, I found Denise to be exceptionally friendly, helpful, knowledgeable and eager to be of service. I've only met the Terry, the owner, once so far and found him to be the same. The prices for a mailbox are less expensive than the UPS store, with no additional charge for after hours access.

Let me start out by saying that I was very impressed with the driver named Joe. He contacted me and…read moresaid when he would bring my item. He arrived as he said and he was very pleasant. I was a little nervous about the reviews but I lucked out!

HORRIBLE!! The said my order was Delivered, it was NOT!! I was home & Luckily have Cameras all…read morearound to prove there was NO delivery!! Very unethical! Liars and Crooks! I believe the drivers or friends took and kept our item! Warning!! DO NOT USE them!!

I liked shopping here because it's a local place, but my last experience was awful. The woman at…read morethe counter had no idea what she was doing. I just wanted to return some cardboard boxes that I had bought, but did not need and she freaked out, saying she had no idea what to do. I left because it wasn't worth watching her meltdown over a simple return. I hope they find some better help.

I just recently started shipping items from here and the staff is so incredibly friendly. it's easy…read moreand convenient to ship all packages from one place - they also helped me package an item before I sent back for a return. I would absolutely recommend

Definitely easy in and out. Quick A... returns with the e-z return kiosk. I go out of my way to…read morevisit this location because I know I won't have to wait.

Bought items from Evans auction and UPS store 6595 was the referred shipper. No communication from…read morethem after items where delivered to them- had to contact them , then charged an outrageous amount for shipping and packing. And they didn't even properly pack the items putting bubble wrap directly against the objects !!! Any professional shipper would know never to put bubble directly against an object as the chemicals can damage and discolor many surfaces; any tape mummification on top of the bubble wrap in a box with more bubble inside another box is absolutely ridiculous !! Very unprofessional and outright price gouging !!!!

Been using them since we moved to Charlottesville 3 years ago. Always efficient and friendly. We…read moreship to DPOs and European addresses and they are not fussed or confused about it. Good service and good people.

If i could give 0 stars i would. I spoke to the man on the phone. He seemed so nice. We were…read moretalking about the items he was going to ship to me from an auction company i use. Normally with this auction company i am able to print my own label and send it to the person and they ship it all on my dime. He didn't give me five seconds to even explain myself. I said "hold on a sec I'll get my computer and I'll tell you what i get concerning the price", he said "I really don't care what you get!" He said "I'll just give it back to the auction company and you can deal with them, You people just don't get it, we have rent to pay." He got agressive. I am African American and he called me 'You People' which is VERY racist and insensitive. I would never use this company if you have anything important to ship, lord knows what they'll do with your packages if they don't like you. He could have just as easily said "we don't except outside labels, that's our store policy" and given me the choice to pay what they charge or have it sent through a different service. I would have accepted that and it would have accomplished the same thing he wanted to begin with, for me to take my money and package elsewhere.

Very friendly and efficient service. Lucette was excellent packing my item for shipment at a…read morereasonable price. The package arrived earlier than expected too. I would definitely use their services again. Thank you!

My past experience with Pack and Mail was so bad that I vowed never to return, but I needed to send…read morean overnight package. The store is now under completely new management and the service is now EXCELLENT! The agent was extremely helpful and suggested using a cheaper carrier to help save me some money. While we were talking, he mentioned that they also offer new services like shredding and shipping with several different carriers. Congratulations to the new management. I heartily recommend giving these guys a try.

I have had two experiences with Fedex in the last 2 years, and both have been pretty sad…read more Deliveries were both late, and both were left in a very inconvienietn place for me to pickup. I live in a 3 story apartment with no elevators sadly, and both things I ordered were not available in person, and both weighed over 40 lbs. I live alone and do not have help, and so despite the items being delivered to my apartment building, they were not brought up the stairs and to my door. There was not an option to write down delivery instructions, and so I had to lug these very heavy items up two flights of stairs by myself. The first delivery I saw them deliver the item. There were two employees and they propped it up against the wall and walked off. I hurried down the stairs and asked if they could please help me get it up, and they looked at me, ignored me and got back in their truck and left. This was about a year ago. The second delivery happened today. It was 2 days late, and arrived while I was at work. It said delivered and there was proof but no picture until I got home and saw it propped up against the wall like the first one. I am injured in the leg, and it took me 30 minutes to get this 60 lb box up both flights of stairs because I was alone. 30 minutes up maybe 65 steps. Something your employees could have done in 2 minutes but chose to be lazy and unprofessional. I may be wrong here, but I feel a delivery persons job is to deliver, regardless of the location. If it's 10 flights of stairs, you do it because you signed up to deliver. It's your literal job. I don't work in delivery because I know I am not fit enough to do it well. Delivery drivers should not be allowed to do the bare minimum because "the stairs look too hard", "theres no elevator", or " it's too hot". It's. your. JOB!I get the unsafe area thing, but if you don't feel safe delivering, don't do the delivery and send the customer a message. Keep it in your truck until you find or get a safe place to deliver it. Fedex allows the bare minimum, and they already have a army of hate from all the other pissed off customers they refuse to listen to. I hope they get buried. Leaving a package not even close to someone's apartment door is just pure laziness. there is no value in this company. They don't care about us and making our lives easier, so we shouldn't care about them either. UPS and USPS aren't perfect but at least they ALWAYS deliver to my door. Always. Fedex, has NEVER.

This place is worthless. Totally WORTHLESS. Some rude, young woman hides in the back. It never has…read moreanyone working the counter. You can hear people talking in the back and they ignore the customers for as long as they can. They are NOT KNOWLEGEABLE ABOUT anything. Not sure why it says ship center, when they only carry regular mailing boxes and not an array of sizes. The woman is a rude jerk and that seems to be the only one that comes out from hiding. Close this crappy place already.