Wasted my time on my only day off that week,Very bad experience!! They will go ahead get your…read moremedical insurance information then schedule you for a specific day without verifying if your insurance will cover it and by the time you're on the clinic they will let you that it isn't covered then they what you to call your insurance company to find out.Never even gave me at least clinics that might help me out.Will definitely will not recommend to my friends,coworkers and specially to relatives!

Stay away! They will change your appointment time without your consent. They also show up late,…read moredon't run on schedule and do not keep the PT informed. I wasted several hours Saturday morning and ended up not even getting my scans done. Horrible imaging center, go else where.

I arrived 30 minutes early to my appointment. They have forms online to fill out ahead which is…read moreconvenient so I didn't have to deal with any paperwork once I got there. I decided to pay cash since they charge a 3% credit card fee and out of pocket is several hundred dollars. The first thing I noticed when I walked up is how small their waiting area is, there were 11 seats and only one was open. I figured that meant a long wait time. I was pleasantly surprised when I was called in 15 minutes later. I changed into the hospital gown and shortly after they came to get me for the MRI. I was in and out in less than an hour. The facility as a whole was clean and the personnel were all nice.

I should have read the reviews before coming here. Made an…read moreappointment for an MRI that was cancelled without anyone notifying me because my insurance rejected it. However was quoted $400+ after insurance anyway so when I rescheduled I asked what it would cost to just self-pay. I've been in pain for two months and couldn't wait. Now self-paying for an MRI and after the person scheduling me on the phone asked me for my insurance 3 times and I reminded her 3 times I was self-paying, she quoted me 3 times the cost of the MRI at $265. Show up for my appointment and was charged $390. Receptionist has no idea where the quoted number came from.. naturally . Avoid at all costs. Seems like a scam that self pay would cost less than what they quoted me with insurance.. then show up and it's the same price as with insurance ??

I came in for 2 different procedures. My first procedure-the…read moreUltrasound tech and her student were friendly, professional and made me feel comfortable. Not rushed, I give it a 5 for very good. The second procedure, not so lucky, I felt rushed, the tech only mentioned if my pants had a metal button. I said no.. I was x-rayed with my bra on and camisole on, both containing metal adjustable straps. Needing another retake. ‍ They should have said, take your cloths off from waist and up. To be safe. I give it a 2.

This is the: RED OAK LOCATION HORRIBLE CUSTOMER SERVICE…read moreOVER THE PHONE:: UPPER MANAGEMENT SHOULD LISTEN TO THERE CALLS Dear Sir or Madam, I am writing to formally complain about a very unprofessional and rude phone call I received from an employee who was scheduling appointments and discussing billing. At the end of the call, I was told that I was required to pay $97.00 as an out-of-pocket cost. I calmly advised the representative that I have already met my insurance out-of-pocket maximum. Instead of reviewing my information, the representative became argumentative and insisted that I still owed the payment. To avoid further conflict, I asked to be placed on a payment plan. The representative initially stated that a payment plan could be arranged. When I explained that I am currently not working, her tone became rude and dismissive. She then stated that I "had to pay the $97.00" and abruptly hung up on me. This behavior was extremely disrespectful and unprofessional. I should not be spoken to in that manner, nor should a call be terminated abruptly, especially when discussing insurance and billing concerns. I am requesting that this incident be reviewed, that my insurance information be properly verified, and that I be contacted by a supervisor or billing representative who can address this matter professionally. Thank you for your attention to this issue. Sincerely,Sheno Farris

I have taken my daughter in twice. First appt was early…read morepregnancy second Appt was 27 weeks, Amazing experience, the lady who runs this place is amazing. She is so patient and so Kind. The prices are really good also. I will recommend this place to everyone. Simply beautiful experience.

If I could give this establishment more stars I would! They were able to fit me in for a same day…read moreappointment, When I arrived I was a few minutes late and she was so patient and understanding! I was able to bring in four guest with me who all absolutely adored the lady who was taking care of us! She was very sweet, took her time and was able to get a lot of great pictures! Will definitely be back!

I stood in line with a very painful back as I absorbed the conversation of the reception staff,…read more swap their " Weekend Adventures" , before thristing a clipboard if forms at me. The technician who performed The pet scan was no more into what he was doing! He too was busy " catching up" on his phone. He literally said no more than 10 words. He never asked if I had fasted, wearing jewelry etc. Good morning I got a paperof instructions off the Internet. No have a good day, you old bat.... etc. Now because of incompetence in the Drs. Office. (Also Millenium) the date appointment card??? they didn't enter it in their system so now I have to wait until the three weeks to get my results from a pet scan as imaging won't release the report. Only aCD which does me no good. Danielle's attitude was nope, nope and nope. I have a right to the report, for which Millennium was paid for. Dirty office. Never again. Millenium, across the board has declined greatly.

I was referred to this clinic to undergo prostate radiation treatment. From my initial contact with…read moreCecilia to the consult with Dr. Umang Patel, everything was smooth as silk. I can't say enough good things about the entire staff ! Specifically, the ladies that administered the radiation treatments; Lorna, Sarah and Hailey. These ladies were very kind and sweet. They always made me feel at ease and comfortable during the treatments. I would highly recommend this clinic for your treatment.

My wife recently received the news that she has a mole that is positive for malignant melanoma…read more She saw a very good doctor at the building next to this one who said a PET scan was important so she could see if the cancer had spread to anywhere else. She said to try to get one ASAP. The imaging center phone support was great, the lady did everything she could to get my wife an appointment. And she ended up getting her in today, which is a Saturday when most of the offices there are closed. The lady who took my wife back to the PET scan room was great and very reassuring. She had to give my wife an injection of a low dose radioactive tracer that the scan will look for, it can accumulate where there is a lot of cellular activity. The test took about 90 minutes, 45 just waiting for the tracer to circulate her body and then 45 for the scan. We should know more in a week when the doctor sees the scan results, this is no fun to go through but MH imagine made it as effortless as possible. Thank you.

I had an extremely frustrating and disappointing experience with Memorial Hermann The Woodlands…read moreMedical Center Outpatient Imaging. After going through the proper channels, obtaining insurance preauthorization and scheduling my calcium score CT, I arrived for my appointment expecting a straightforward process. Instead, I was turned away at the time of service due to an "order code issue." What makes this situation unacceptable is that both my insurance provider and Memorial Hermann had already approved the test. At no point prior to my appointment did anyone contact me to notify me of a problem with the order code. This represents a clear breakdown in communication and coordination between departments. As a patient, I took time out of my day, traveled to the facility, and prepared for the test, only to be told upon arrival that it could not be completed. This not only wasted my time but also caused an unnecessary delay in my care. Diagnostic testing like this is time-sensitive, and failures like this directly impact patient outcomes and continuity of care. It is deeply concerning that an organization of this size allows patients to fall through the cracks in such a preventable way. If there was an issue with the order code, it should have been identified and resolved well before my appointment, or at the very least, I should have been notified in advance. Patients should not bear the burden of internal system failures. This experience reflects poorly on operational efficiency, patient communication, and overall quality of care. I expected far better coordination and professionalism.

impossible to get anyone to make an appointment. I have spent an hour each day for the past 2 days…read moreto get someone to pick up. Ridiculous and they say the call is important

Love the staff here. Very nice and respectful. No issue with billing until last year. I was…read morediagnosed with breast cancer and had numerous procedures done. I paid my deductible out of pocket on first biopsy. Now I am being charged the contractual discount rate that they agree to with my insurance. They sent me to collections over an amount I do not owe. Charged my insurance $450 and I paid 246.80 the $203. They say I owe is the discount amount. My insurance says I don't owe yet they turned me over to collections. Will not go back transferring all my records elsewhere.

My doctor ordered my MRI of brain and lumbar spine. The staff called me, worked with my busy…read moreschedule and were able to get me in the next day . The facility is nice and the people are friendly . The technologist was very professional , helpful ,knowledgeable . I was very pleased with overall service. My doctor called the same day with my MRI results . Overall smooth experience.