Do not under any circumstances use this facility for imaging unless you want a $20,000 bill. They…read moreare not upfront with their fees and pricing. Make sure they are in network for you.

I cannot say enough good things about this facility. I have a pinched nerve and Denise was…read moreincredibly helpful getting me in quickly for an MRI. She also took it upon herself to get the results to my doctor prior to my appointment. She gave me very helpful advice and went above and beyond assisting me through this horrible and painful experience. I recommend them highly. Ask for Denise if you have any issues.

I arrived 30 minutes early to my appointment. They have forms online to fill out ahead which is…read moreconvenient so I didn't have to deal with any paperwork once I got there. I decided to pay cash since they charge a 3% credit card fee and out of pocket is several hundred dollars. The first thing I noticed when I walked up is how small their waiting area is, there were 11 seats and only one was open. I figured that meant a long wait time. I was pleasantly surprised when I was called in 15 minutes later. I changed into the hospital gown and shortly after they came to get me for the MRI. I was in and out in less than an hour. The facility as a whole was clean and the personnel were all nice.

A brain MRI scheduled for 2 PM found me waiting for hours. At 3: I finally asked how much longer…read moreI would wait and was told that they were dealing with an out of control patient and that they would not be able to see me for at least another 45 minutes to an hour, have made it a three hour . No one ever came out to tell me the weight would be that long, no one spoke with me about the fact that I had been sitting there that long and when I finally got up and spoke with someone, I was offered an appointment two weeks later. I elected to drive over 30 miles, with tolls, for an appointment at another location and when I got there, I was informed that the weight would be at least 45 minutes to an hour. As I have a Spinal Stimulator, the lady my card. I to her that I had never received a card, but that I brought all the material Abbott Labs had given me, which the box that had all the serial numbers on it. I also explained to her that my phone had an app to turn the stimulator off , put it into airplane mode, or put it into MRI mode. They refused to do the MRI because I had no card and they were not satisfied that the box had the proper numbers. As a matter of fact, that day I called Abbott Labs and the technician texted me a copy of all the numbers they needed, low and behold, they were on the box I had tried to show the young lady. I am now without the scan, I had to money for tolls and gas, and still no MRI. Needless to say, I will find a different provider from now on.

I came in for 2 different procedures. My first procedure-the…read moreUltrasound tech and her student were friendly, professional and made me feel comfortable. Not rushed, I give it a 5 for very good. The second procedure, not so lucky, I felt rushed, the tech only mentioned if my pants had a metal button. I said no.. I was x-rayed with my bra on and camisole on, both containing metal adjustable straps. Needing another retake. ‍ They should have said, take your cloths off from waist and up. To be safe. I give it a 2.

This is the: RED OAK LOCATION HORRIBLE CUSTOMER SERVICE…read moreOVER THE PHONE:: UPPER MANAGEMENT SHOULD LISTEN TO THERE CALLS Dear Sir or Madam, I am writing to formally complain about a very unprofessional and rude phone call I received from an employee who was scheduling appointments and discussing billing. At the end of the call, I was told that I was required to pay $97.00 as an out-of-pocket cost. I calmly advised the representative that I have already met my insurance out-of-pocket maximum. Instead of reviewing my information, the representative became argumentative and insisted that I still owed the payment. To avoid further conflict, I asked to be placed on a payment plan. The representative initially stated that a payment plan could be arranged. When I explained that I am currently not working, her tone became rude and dismissive. She then stated that I "had to pay the $97.00" and abruptly hung up on me. This behavior was extremely disrespectful and unprofessional. I should not be spoken to in that manner, nor should a call be terminated abruptly, especially when discussing insurance and billing concerns. I am requesting that this incident be reviewed, that my insurance information be properly verified, and that I be contacted by a supervisor or billing representative who can address this matter professionally. Thank you for your attention to this issue. Sincerely,Sheno Farris

I have taken my daughter in twice. First appt was early…read morepregnancy second Appt was 27 weeks, Amazing experience, the lady who runs this place is amazing. She is so patient and so Kind. The prices are really good also. I will recommend this place to everyone. Simply beautiful experience.

If I could give this establishment more stars I would! They were able to fit me in for a same day…read moreappointment, When I arrived I was a few minutes late and she was so patient and understanding! I was able to bring in four guest with me who all absolutely adored the lady who was taking care of us! She was very sweet, took her time and was able to get a lot of great pictures! Will definitely be back!

Absolutely felt like I was in the best care ever! Everyone was over-the-top, friendly and…read moreprofessional!!! Will miss them! Sincerely, Gayla Bolgiano-Castillo

I stood in line with a very painful back as I absorbed the conversation of the reception staff,…read more swap their " Weekend Adventures" , before thristing a clipboard if forms at me. The technician who performed The pet scan was no more into what he was doing! He too was busy " catching up" on his phone. He literally said no more than 10 words. He never asked if I had fasted, wearing jewelry etc. Good morning I got a paperof instructions off the Internet. No have a good day, you old bat.... etc. Now because of incompetence in the Drs. Office. (Also Millenium) the date appointment card??? they didn't enter it in their system so now I have to wait until the three weeks to get my results from a pet scan as imaging won't release the report. Only aCD which does me no good. Danielle's attitude was nope, nope and nope. I have a right to the report, for which Millennium was paid for. Dirty office. Never again. Millenium, across the board has declined greatly.

I want to give a huge thank you to Joana at Memorial Hermann Imaging Center in The Woodlands for…read morethe exceptional customer service she provided us. We arrived on time for our appointment, but because of the paperwork and check-in process, we ended up running a little behind by the time everything was completed. Instead of simply telling us we were too late, Joana went above and beyond to make sure we were taken care of. She was incredibly kind, patient, understanding, and professional throughout the entire process. She could have easily said there was nothing she could do, but instead she took the extra time and effort to help us and make sure we were able to get the imaging done. Customer service like this is becoming harder and harder to find, and Joana is a perfect example of how one caring employee can make a stressful situation so much better. Memorial Hermann is very fortunate to have someone like her representing their Imaging Center. Thank you again, Joana, for treating us with kindness and for going the extra mile. You truly made a difference in our experience, and it was greatly appreciated!

My wife recently received the news that she has a mole that is positive for malignant melanoma…read more She saw a very good doctor at the building next to this one who said a PET scan was important so she could see if the cancer had spread to anywhere else. She said to try to get one ASAP. The imaging center phone support was great, the lady did everything she could to get my wife an appointment. And she ended up getting her in today, which is a Saturday when most of the offices there are closed. The lady who took my wife back to the PET scan room was great and very reassuring. She had to give my wife an injection of a low dose radioactive tracer that the scan will look for, it can accumulate where there is a lot of cellular activity. The test took about 90 minutes, 45 just waiting for the tracer to circulate her body and then 45 for the scan. We should know more in a week when the doctor sees the scan results, this is no fun to go through but MH imagine made it as effortless as possible. Thank you.

STAY AWAY!!! Wish I had read these reviews before scheduling. Very shady business and unethical…read morebilling. They "checked my insurance" prior to my appointment, but the total they ended up charging me over the ensuing months was 4 times that of the estimate. This was for a routine study, nothing special. Took hours on the phone to reach anyone in billing and was told they would review my case. No word afterwards, just a message from collections some time later. Go anywhere else.

Love the staff here. Very nice and respectful. No issue with billing until last year. I was…read morediagnosed with breast cancer and had numerous procedures done. I paid my deductible out of pocket on first biopsy. Now I am being charged the contractual discount rate that they agree to with my insurance. They sent me to collections over an amount I do not owe. Charged my insurance $450 and I paid 246.80 the $203. They say I owe is the discount amount. My insurance says I don't owe yet they turned me over to collections. Will not go back transferring all my records elsewhere.

My doctor ordered my MRI of brain and lumbar spine. The staff called me, worked with my busy…read moreschedule and were able to get me in the next day . The facility is nice and the people are friendly . The technologist was very professional , helpful ,knowledgeable . I was very pleased with overall service. My doctor called the same day with my MRI results . Overall smooth experience.