We'll start from the top here. Hang tight. This is going to be a long one:
Essence has several locations. I used the Chicago office on Elston for my wedding photography (no video).
A family member recommended Essence to me because she used them for her wedding and said they were fantastic. They were one of the cheapest packages out there, which is why I hired them. I'll admit that there were some red flags when we were booking them that should have made me run in the opposite direction, but because I have never worked with a photographer before, I didn't know any better.
The manager at their Chicago office was totally pushy. We booked more than a year out, but he kept telling us we had to deposit NOW or we would lose the photographer we wanted. I told him that we were definitely planning on booking and we'd have the deposit to them within the week (I just had to find time to get down there with the money), but he still wouldn't hold the date and photographer for us until he had money in hand. It was literally 3 days, which I find absolutely ridiculous. Red flag 1.
We were able to see the photographer's portfolio, but we weren't allowed any contact with the photographer until a week before the wedding (Red flag 2). We wanted their senior photographer because his portfolio was great and he definitely had the photojournalistic style we were looking for. We ended up getting him, paid our deposit and pretty much lost contact with essence until a few weeks before the wedding. I definitely started to rethink our decision on the photographer by this point, but we had already paid the 50% deposit, and I couldn't afford to lose $850.
About a month before the wedding, I get an email with the information sheet they want us to fill out asking us to indicate the wedding party and immediate family members. It also asks you to mark which pictures you want so the photographer knows which pictures are needed and other info about the day.
Ten days before the wedding the 10 day forcast came out calling for rain, so we needed a back up for our outdoor shots that were planned. I called Essence to see if there was anything they could do to help us come up with an indoor location for pictures. Nope. There was nothing they could do. We had to figure it out on our own, from finding a place to getting the permits. Everything. Essence was no help whatsoever. We ended up paying $100 for an hour to take pictures at the Lincoln Park Conservatory (which ended up being a waste because it didn't end up raining, so we went with our original plan. Oh well).
Our photographer called us three days before the wedding to confirm the details. It was a 10 minute conversation.
I'll say this: On the day of the wedding, the photographer was on time, dressed well, polite to our guests, unobtrusive, patient with a nervous bride and respectful to everyone there. He was a really nice guy and was there with us from 10 in the morning until 10 at night, snapping pictures the whole way through.
Unfortunately, that's where my compliments end.
Let's start with the pictures: Of the 900 pictures the photog took, I liked maybe 6 of them. The rest were on par with the pictures our family and friends took with their personal cameras. The portraits at the front of the church are off center, the angles were horrible (that's great, yet another picture of the back of my head. Fabulous). Our ceremony was in a very large and beautiful Catholic church, and he failed to capture any of it.
We made it clear that we weren't fans of having our picture taken and needed a little direction. There was none of that.
In the forms we submitted before the wedding, we noted all of the brothers and sisters and wedding party members. Out of 900 pictures, there were 14 pictures of my aunt, who is a very lovely woman, but considering there was not a single picture of either of my husband's two sisters with the exception of the off-center family portraits taken after the ceremony (seriously. Not a single one), we could have done with less pictures of Aunt Nancy. My mother's husband is no where to be found except in the formal portraits, which made up about 5% of the pictures. There are no pictures of my in-laws at the reception. None. If the photographer didn't understand who the immediate family members were (even though they were the ones that stuck around after the ceremony for formal pics), I wish he would have said something.
Moving on to the process after the wedding: What a nightmare.
So, our package came with a 10 page photo album and a canvas of a picture of our choice. We were also able to order pictures online. We had to order all of these things separately. There was no single process to complete our order. It was all a big pain.
There are a million independent photogs out there who will give you great pictures and great service. Stay away from Essence. They were horribl read more