Absolutely terrible and awful experience. Ambience and decor was very cute. However, the positives ends there. The service was absolutely terrible. Despite only having one person in front of us in line, we waited 10 minutes to order because there were only two people behind the counter, neither of which were able to take orders. You would think on a Saturday morning at 10am, they would have more than two people working. Once we were finally able to place our order, things only got worse. The employee working the register clearly did not know the menu, and could not seem to get our order right. After several minutes going back and forth, our order was placed. We ordered two strawberry and cream matches, and two breakfast sandwiches. One important thing to note is that I am lactose intolerant. So I ordered my sandwich with no cheese. I also added bacon to mine for an additional $1 charge. The second sandwich was ordered with sauce in the side. After assuring me the strawberry and cream matcha had no dairy in it and could be made with oat milk, she brought one out (a whopping 15 mins after we ordered) and said it actually does have dairy it. She then had to modify the second beverage. After we received our beverages, we waited 45 minutes for two breakfast sandwiches. I think it's important to add that we were one of four parties in the place... not busy at all. But the worst part? Neither sandwich was made correctly. One had cheese on it, and the other had sauce on it, not on the side. Unfortunately because the cheese had been melted to the eggs, I had to bring it back and ask for no cheese, to which the employee rudely responded "that wasn't on the ticket". Another 15 minutes later, the remade sandwich was brought out with no cheese, but also no bacon which I was charged an additional $1 for. At this point, I didn't even bother saying anything, as we did not have another 15 minutes to spend waiting. And to top it off, the food wasn't even that good. To have only two people working on a Saturday morning is insane. Especially when the one making the sandwiches can't read the tickets and takes their sweet time, and the one taking orders can't take them correctly. Overall, a really terrible experience and we will not be returning. read more