Update: The owner of this shop did not like my review - reading it too quickly too realise I had written we did receive the bear. She called up my son in the hospital and raged that she would call the police on me because the review below was not to her liking. This really scares me. No business should be harassing the receiver of gifts no matter what. I am going to report this odd and harassing behavior to YELP.
If the owner calls my son again, I will put a restraining order on her. Below is my original review, untouched:
We ordered flowers from this establishment in the morning giving the lady on the phone precise details - hospital name, room number, my DIL's name etc. By very late in the day - after closing hours, flowers had yet to be delivered. We called the shop.
The lady who answered made a call and discovered her driver had been misdirected by someone at the hospital to go somewhere else. He had the precise room number, address etc and chose not to double-check. Finally, late into evening, a very small flower arrangment with just okay looking flowers arrived at the hospital. Ouch. Not even in a pretty vase.
The teddy bear we ordered STILL had not arrived after all this. A while later, a little teddy bear (at a very high price) arrived in a small black gift bag. Another ouch. A black gift back for a newborn baby girl's teddy? How oddly inappropriate.
This is not our first adventure in ordering flowers for a DIL in the hospital giving birth. Our first flower order (in DC) for our first rgandchild was amazing. The flower arrangement was gorgeous that time and huge, the vase the flowers were delivered in ON TIME was stunning, the teddy bear, large and adorable. Same pricing but just WOW.
This was not Wow. This sent the message, "We don't care that much." Ouch. We saw the photos. It was embarassing.
I'm very sorry we trusted the reviews for this establishment. The lady on the phone is very nice, but there is no quality going on here. And the delivery man should learn his city. If a client says, "This hospital, this room," believe them.
Do not waste your money. You will end up being embarassed.
Follow up: We asked for "baby colors for a little girl." It was appropriate to expect the gift bag would not be black which represents death and Halloween to most people.
There are no "bear" dimensions on the site to check. Last time we ordered a stuffed animal it was 3x the size. Saying "You should have checked on the website" is not a reasonable response. A more thoughtful answer could have been, "Sorry you were disappointed. We will put measurements up on our website for others in the future."
That would have been a classy answer.
If I had not followed up and checked on the delivery, out gift would have stayed at the wrong hospital overnight. The driver should have double-checked when misdirected. Without my check-in call, those flowers would still have never arrived. A no-brainer to follow through when given a specific address and room number.
We looked at the photos of other flower companies and also of order we've been happy with before. For 50 dollars less, more flowers and a pretty vase were always the norm. We have the right to be disappointed and state so. With so many positive reviews for this venue, it's beyond shocking this store owner would actually PHONE my son. He did not pay for this order. His wife just had a difficult delivery. He does NOT need this tasteless drama handedd his way. It's easy enough to email back and forth privately with class.
I am beyond shocked that any business owner would make such hostile and crazy choices. "I am calling the police on your mother because I didn't like her review!"
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