So unfortunate people are having negative experiences of different types with this business. I hope my particular experience doesn't continue happening to more people. I paid the owner Kathy Silva the $100 deposit she requested on Venmo. I cancelled my appointment with more than 24 hours in advance but was not refunded the $100 deposit, as their cancellation policy clearly states in the photo I included. Judge for yourself! I called the office numerous times & all Cindy & Leslie, the receptionists could do was take down my name & number but no one ever returned my calls. I was then told to email Mike Ceballos in management which I did, but even he never replied to my emails either. I then contacted Kathy Silva directly, she left me a voice message stating she would refund me... never received it. At this point, my messages & calls just go ignored. It's not about the money anymore, it's just so unfortunate to know that this business/owner doesn't have the character, integrity, or honesty to follow through with their word or their policies. They can keep the $100 deposit, perhaps they need it. It'll be a donation to their business. I have a surgery to peacefully continue recovering from & I don't have the time or energy to be dealing with an unprofessional business in all aspects, from the owner, to management, to front office staff. read more

Esencia - Esencia Salon & Spa Cancellation Policy - Skin Care Near Me - Pico Rivera, California

I love this place! Every staff here are always trying to help and accommodate you. Mike, the manager has been so kind to work with me for my package. I was injured so I couldn't use up my sessions but he was able to help me out to use them all. Also, I LOVE me equipment the therapist uses. Feels all the fat on my thighs are melting away! read more

Everyone is always nice here especially Diana. She is gentle and always guides me on my treatments.

Had such great experience with alexia she was great !! Definitely recommending this place to family and friends!

I love this place. They take care of me with my post op massages. I really recommend this place. I been following them on Instagram and I love their work. They explain every procedures very well. Everyone here is so nice and makes me feel comfortable. read more

Esencia - Skin Care Near Me - Pico Rivera, California

Speechless! Service was exactly what I needed, I had a Gastric bypass surgery and lost over 110lbs. Esencia did all my body treatments that helped with skin tightening and tone my body.. Not to mention the Hydra- Facials helped hydrate my dry skin, I had services with the therapist and there all truly amazing. Thank you for making me look younger. read more

Esencia - Esencia Salón and Spa, Store Front - Skin Care Near Me - Pico Rivera, California

I've come to Esencia before for facials, detox wrap and body contouring all their service were amazing so relaxing as a mom and a nurse to come into the salon for the different services I had was beyond words everyone is so nice making my experience so relaxing comfortable. So I also heard about them doing needless lip filler so I booked an appointment for lip fillers and absolutely loved how it came out. So nervous but Jeannette made the whole process so easy definitely coming back when I need to redo them. read more

Esencia - Skin Care Near Me - Pico Rivera, California

Esencia is a great place that helped me recover from surgery fast. The staff is very helpful, knowledgeable and friendly. I had about 14 massages with different ladies, I highly recommend Monica and Illiana they were amazing. Pros: They are friendly and give a great lymphatic drainage massage. Cons: They are usually very busy and it can sometimes make massage times inconsistent. Sometimes a 50 min massage can start late/end early, or you can get a 15 min massage and 35+minute wrap finish. read more

I visited the Spa for a Mother/Daughter facial. We were celebrating my daughter's 30th Birthday. The Spa is very relaxing, clean, and pleasing to the eye. The bed was warm and comfortable. The tech was very soothing and explained the process as she went along. We will definitely be back. read more

Go go go U will relax and enjoy your time there. So peaceful and rejuvinating! Professional and clean ! Monica was excellent. I had body and face done at same time! Loved it thank thank u. Will be returning soon read more

Esencia - Skin Care Near Me - Pico Rivera, California

Clean facility. Kind and professional staff. Detox wraps are my favorite. All the staff are gracious & professional.

So pleased with the services here! Jessica is amazing with my massages and the staff is great as well

Had my 1st ever session at Esencia Salon & Spa. Jeanette performed the lower body contour + butt lift session. The room is dimly lit with relaxing spa music playing. The bed lined with a thermal mylar metallic blanket which keeps you comfortably warm. You are asked to put on the disposable bandueu bra and thong that are lying on the bed and asked to wait laying face up. Jeanette explained what she was using and doing as she went and explained why which is what a first timer wants! Overall it is relaxing, but be prepared, it is painful as she works deep into the muscle and tissues to break up body fat and help with toning, so be prepared!! I wish I had been booked for a longer appointment as they only had me down for one hour & I was planning to have a facial as well since I drove from an hour away and I was hoping for a longer visit worth the drive. For a first time visit it was fine. Jeannette was nice and answered every question I had in detail which was appreciated. I purchased the detox tea & slimming tea to assist with my current weight loss, so I'm excited to try them out. I will be returning to try more services, perhaps the detox wrap as recommended by Jeannette. Thank you for a good first time experience at Esencia. read more

Esencia - Here for a lower body contour & butt lift session..thank you Jeannette! - Skin Care Near Me - Pico Rivera, California

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Customer service is very poor. Reached out twice to schedule an appointment and didn't receive a word back.

I had such an amazing experience here. Linda took care of me and surpassed all my expectations. Will definitely be going back!

If you are reading this, BOOK JOSSELYN asap and stop searching! Lol. I have been going to Esencia for a while now and although I'm late on leaving a review, it's necessary to give this amazing girl the recognition she deserves She is personable, has so much knowledge regarding all types of massages/post op care, and will get your body right and snatched. Josselyn will give you an assessment of what your body needs and will explain every step if you are new to post op care. If you are a person who thinks a 5-10 minute assessment is a waste of time, then you've been going to the wrong place lol. Seriously, read her reviews and/or give her a try. I am the type of person who will try everyone out until I find the one and JOSSELYN is it Esencia, make this girl your top girl and give her the recognition she deserves lol I will forever keep going as long as she is there. (My only suggestions to the salon are 1. To put more effort into customers leaving reviews or even have incentives! These ladies work hard and a lot of us rely heavily on reviews to visit particular establishments 2. Have --full body mirrors-- in all rooms for us to undress/dress especially since it's hard to take our garments on/off without a mirror.) read more

Words can not describe how great Esencia Spa is! Monica, Kathy and Catherine are amazing. Not only are these girls amazing and make you feel so comfortable but they don't lie to you or promise you anything that they can't do for you. I've always had bad cellulite and this is embarrassing for me to post but other girls need to know about this amazing place and the services. I was referred by my sister's friend Magaly and will be forever grateful!! I want the same for other girls with the same problem. Not only did they make my legs slimmer and almost got rid of my cellulite ( not stopping yet, I have a long way to go) but the facials and everything else is just so amazing. In less than 2 months these girls helped me with so many parts of my body!! Seriously slimmer from everywhere!! Don't mind the bruises on my legs. I was trying to do something else at home but it was too painful and got me nowhere. :( First pics where taken the morning before I went to Kathy and Monica at Esencia . Thank you Monica and Kathy but we are not finished yet :) read more

Came here to get my first facial ever and I enjoyed it very much, I made my next appointment already, it's a very cute little place and they make you feel very welcomed read more

Omg where do I start!!! I'm happy to announce I'm Fibrosis-free!!! The fear before the fact was insane. I thought this ugly hardness was forever. NOT THE CASE! Not to mention- My garment is specifically for my body! (Larger booty smaller waste) they helped me pick this out! 40% off! Gel helped me with skin tightening... omg I can go on and on but in a nutshell - Thank you!!! Especially beautiful Monica!!! You've coached me through so much.I love you more than that awesome gel for skin tightening lol see you guys soon. read more

Let me start off by saying Monica is amazing with Post Op Massages. As soon as i came back from Colombia after surgery, i purchased a package. I literally scheduled to see her everyday because i wanted to prevent fibrosis. The equipment she uses is amazing. She uses a vacuum machine, a electric belt for my abs, cold body wraps that feel like menthol and her hands to break up the fibrosis. Honestly the BEST in Los Angeles. I live in Las Vegas but best believe when I'm visiting family i will schedule with Monica! Thank you!!!! read more

I do not recommend this place. I booked a post op appointment the day after my appointment. I paid a deposit. They have a very strict policy. This policy does not fit the nature of their business. People are typically moving slow, sick from surgery and high on very strong narcos. If you are late they are not flexible. You forfeit the $80 deposit. You cannot reschedule or cancel. They just take the deposit and say "Sorry". I made a mistake and booked with them. I will not do that again. I called and found another lymphatic massage spa within mins and they were very sweet and was able to get me a same day appointment. Do not come here. F- read more

I love this place. The atmosphere the staff is so friendly. I really want to give a shout out to my massage therapist, Leslie I drive an hour away just to make my appointment with her. She is so patient and kind shout out to you Leslie you are the best. read more

Oh my Goodness! I came here do to IG. I checked them out through Google and a saw reviews through YELP. The customer service wAs off the roof and the services customers are raving about it! So let me rave about them. I did a last minute call and a last minute appointment and I was taken care of! Whom ever answer the phone was quick and friendly and she even text me the address after we hung up the phone! I came to my appointment and the place was very clean, neat, and friendly as I walked in. The front desk greeted me immediately as I walked in and was asked to fill out a questionnaire on an iPad (up to date on technology) I loved there savinesS on technology! It shows that they keep moving up not only in services but technology! I walked in with my mother and even she got services done! While our service we got my mother and I were explained eVerything we where getting done. I was very comfortable with the way they Did the service. I was even exPlained that I booked a service and can adjust it to a combo of services which I just read on there brochure and I am going to do it! I will be back to get my body pampered!!! Did it hurt yes... but there is NO GAIN IF THERE IS NO PAIN! Thank you MONICA for your service and knowledge and thank you Ileana (I hopE that's her name) you both took care of my mother and I !!! We wiLl be back!! FACIAL AND BODY TREATMENT HERE we come!!! read more

I've been to this place three times now and I am absolutely happy with my results. The service is great, and the salon is spotless. I will definitely be trying out their other services! read more

I am so beyond upset with how they deal with their cancellation policy. I informed them I was arriving late and when I got there no one was there they were closed and she charged me the full amount of an oxygen facial, which is one of the most expensive facials!! After I called multiple times to ask for a reimbursement or a facial there was no response till days after with little to no room for flexibility. Also, there services are mediocre for the price. It's a one dollar sign amount but charging DTLA/ Hollywood prices for a location and the spa looking very low grade. Kathy does a descent job on the facials, but would rather just go to North Hollywood for a more fabulous spa and pay the same amount and plus get some amenities. read more

Well I'm this was my worst experience ever I won't be returning back I told her I just had surgery 5 weeks ago she was using the metal on me I was pain and she didn't care the lady it's LINDA if you hate your job might as well quit!!! Because you left me worst than I never had pain or cried during my recovery until last night you left swollen with pain I don't recommend this place for anything I hate it here. They don't care about the people they only want to be overbooked and give horrible service I expected better service than getting torture I even got a bruised on my stomach. WORST EXPERIENCE. Customer don't need to get here about your guys drama at work unhappy staff read more

Ladies! Absolutely state of the art service. I've been coming for the last 2 months and each service has been beyond amazing. The staff is super helpful and amazing customer service. Jessica, the gal I drive 3 hrs to see, is extremely professional and understanding. read more

First time coming to esencia and the experience was great they treated me good Leslie was the one that helped me and did and amazing job..... definitely coming back read more

I was lucky enough to win a free facial from their Instagram acct. I came in not expecting much since it was a free service. I checked in, waited a few mins and finally walked in to Kathy's room. As she was examining my face & addressing my concerns, she was explaining the different facials they offer & their benefits with prices. They have quite an array of custom facials, I remember the highest amount being $225 (but it has like 4 combined services in one for that price.) So I figured out that she wasn't aware that I was their giveaway winner. I said, Ill take whatever comes with the giveaway prize. I'm your giveaway winner. With out hesitation, Ms. Kathy said Oh! Then you'll get our $225 facial. You're going to get pampered. (Forgot the name but not the price.) Lol My facial lasted exactly 1 hour of non stop service. I came out feeling good, feeling rejuvenated and overall happy with my experience. I will definitely return as a paying customer. Thank you read more

Love this place. Mike and Joselyn are the best always making me feel at home. I go there once a week for contouring massages. The salon is always smelling beautiful the bathroom is always clean smelling like roses. read more

Went in today for a detox wrap and a cellulite treatment and the girl that did it for me was so nice! It was pretty painful so I don't think I could handle going back for the cellulite treatment, but I definitely will for other treatments that they offer. read more

I went to this spa last year and it was the worst facial I have ever had! First, it was greatly overpriced (over $200). They don't even do your décolletage area. So I paid over $200 for them to scrub my forehead, cheeks and chin. Talk about throwing my money in the toilet. I will never go there again. read more

Kathy is wonderful. She took her time over the phone with me and answered all my questions-and I hadnt even been a client yet! I appreciated all the advice and the care she took with me over the phone that I knew I would love to schedule an appointment. I've visited twice and both have been great experiences. read more

Let me tell you First time customer and definitely returning customer for shure lol I loved this place the vibe is so calming neat clean organized the girls are beautiful and so nice and know their books the price is nt expensive either, I came in for a detox body wrap with Kathy and I loved itwill be coming back soon read more

Great massage and excellent service! Everyone is very nice and they have many products and services to offer and choose from.

I went in for lymphatic drainage massages and then some. My masseuse Jeanette Pascual was great! She is sweet, nice and has a great grip, which is awesome when you need a good massage. Thank you Jeanette! read more

Today I had an appointment for a facial with Kathy at 10:00am and I must say she was on time !! The place was nice and clean !! The interior decoration was very nice ! Kathy is a down to earth individual! She gave me tips on what to do and what not to do to my skin !! She also has a very gentle hand ! I will definitely be back !!! read more

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I love this spa! My lymphatic massages are amazing and so far loving my results thanks to Jeannette!

Presentación is beautiful and they do provide everything in one place love in it so far

By far the best salon and spa, I have been too! They have excellent customer service and very welcoming. Kathy was super nice and did such a great job. I totally recommend them for facials and body treatments. No complaints at all. read more