I've been meaning to write this review for a while. I initially held off because I didn't want to risk anyone losing their job, but after reflecting on the experience, I felt it was important to share. I took my boyfriend here for a couples massage to celebrate his birthday on April 16, 2025, at 1:00 PM. While I usually go to The Post Oak for spa services--and have had consistently great experiences there--I decided to try something new this time. Unfortunately, I left very underwhelmed after spending $666.71. To start with the positives: the massages themselves were excellent. Alex and Nirva did a wonderful job and I have no complaints about their work. However, the rest of the experience was disappointing. The in-suite tub was filled with scalding hot water, making it unusable. We spent the entire allotted time just trying to cool it down. Afterwards, we were given a bottle of wine to enjoy and headed to the hot tub, which, surprisingly, was lukewarm at best. The area also wasn't properly cleaned--used towels and water bottles were left on the chairs from previous guests, even though the spa was mostly empty. I approached the front desk for help, and an attendant said she'd check the hot tub temperature and follow up in about 10 minutes. No one returned for over 25 minutes. When I went back to check, I saw two employees taking shots behind the front desk. I politely reminded them that the hot tub was still not warm and no one had followed up. One of them came back to reset the temperature again and returned in about 15 minutes--but the water still didn't improve. At that point, she offered 20% off the services or a complimentary bottle of wine or charcuterie board. Wanting to keep the mood light, we chose the wine, but we were only given two very small cups. In hindsight, I would've preferred the 20% discount--especially considering it would have been around $120 off. We then tried the sauna, only to find it wasn't working either. Again, I had to walk to the front desk to ask for help. The attendant informed me someone had accidentally turned it off and restarted it, and eventually it did work. But by then, I was over the whole experience. Before leaving, the front desk asked for feedback, and I mentioned the disappointing hot tub situation. I was told a discount might be applied, which I appreciated, but after checking with the manager (the same one who had offered the wine), they decided not to honor it. I didn't argue--I just paid and left. Will I return? Probably not. While the spa is beautiful and the massage was excellent, the overall service and attention to detail didn't meet the standard I'm used to--especially compared to The Post Oak. It was frustrating to have to constantly go to the front desk for help, particularly in what should have been a relaxing, seamless experience. I understand that others have had lovely visits here, and I'm glad they did. Hopefully, management takes feedback like this seriously to improve the experience for future guest read more

I recently had an incredible experience at the luxurious Escape Spa, where I indulged in their Hydrotherapy service. It was truly a relaxing and rejuvenating experience. The treatment left my skin feeling incredibly soft, hydrated, and protected. One particular highlight was the Sleek & Slim treatment, which was performed in their Vichy Shower. This detoxifying body therapy not only stimulated toxin release but also purified my skin, leaving me feeling refreshed and invigorated. If you're looking for a spa experience that will leave you feeling renewed and revitalized, I highly recommend trying out the Hydrotherapy services at Escape Spa. #luxuryspa #selfcare #relaxation #hydration #rejuvenation #detox #VichyShower #escape #skincare #selflove #wellness #pamperyourself I can't wait to go back and experience more of what Escape Spa has to offer! read more

My girlfriend booked a spa soiree for my family and I. The experience was amazing from beginning to end. My girlfriend raved about the customer service through email which ultimately made her choose this place amongst the other 3 locations she was looking into. We wanted wine instead of champagne, they provided it along with fruit, cheese and crackers. All the staff was very friendly and accommodating. We had the entire place to ourselves which was great bc my family is loud. We laughed, took pictures in front of their backdrop, snaked and just had an amazing, light and fluffy time. It was very relaxing. The massage was EVERYTHING especially when she start rubbing my scalp. All my guest were pleased & for that i'm thankful! read more

They say self care is the best care!! Well ship me off and call me a care package!! I have just been pampered with the absolute best massage from Leon at @purevichy spa in River Oaks. First class treatment all the way from walking in the door to the relaxation room after the massage!! Ladies!!! Women CEO's!! Mom's!! Wives!!! WE NEED THIS!!! In 2020 let's be just a little bit selfish and start thinking about ourselves for a change. I haven't done this since 2017 so clearly it was time!! Stop by...and real soon!!! Thank you Pure Vichy!!! You have a customer for life!!!‍‍ read more

The Pure Strandz Beauty experience was amazing! The assistant Sha was very welcoming and personable. Before booking the email experience was quick and personable as well. The massage therapists Sha and Otilia were amazing as well. We booked the couples special, and the setup was set in an intimate, relaxing tone. The therapist centered the massages around our personal lives as well as tension spots. We also decided to do a hot stone add on which was refreshing and amazing. I will visit every time I am in the Houston area without a doubt. Thanks again! read more

I had a phenomenal experience at Pure Vichy for a spa day and it was absolutely amazing ! From the ambiance when you first walk through the door it invites you in with warm and cozy fragrances and energy ! The staff is very friendly and helpful and welcomed me with sangria ! This place is a must for all of your personal self care needs ! Steven was a great therapist ! My massage was amazing ! They take the time out to understand the client so they can give you the correct massage based on your needs ! This place should be on your 2020 bucket list ! read more

I was fortunate enough to snag a complementary massage for local entrepreneurs and I must say, I had an absolutely amazing and restorative time. I've visited this spa many times in the past for dermaplanes and other facial services and each and every time they exceed my expectations. My most recent visit to Pure Vichy was after they expanded and renovated their facilities, what a quaint and lovely place! Would recommend to any and everyone looking for some physical and mental relaxation! read more

Ok, so I dug real deep today and grew a pair. I decided to get my very first Brazilian Wax. I have heard that the new waxologist here was ouchless, so I said ok why not. I expected it to hurt and for me to be praying to God, but I was astonishingly surprised. On a scale of 1 to 10 the pain was only a 1.2. It was the best wax experience of my life!!! She made me feel very comfortable and like we were just two friends talking. Thanks Julie!!!!! read more

I had my first facial with Taylor, and she was AMAZING!!! She walked me through the process step-by-step and explained, in detail, how to take care of my skin after the treatment. I already scheduled my next visit and I can't wait to get this skin glowing!! I also had a Red Rose touch up with Keara, and as always the service was impeccable!! I always get compliments on them, and she takes great care of me!!! Love Pure Strands Beauty....... read more

On a random Friday morning, I decided that I needed a ME day so I set out to find a spa for a same day facial and Pure Vichy DELIVERED. WOW, seriously! The service was amazing -- Tamia did an awesome job! I loved that I was offered wine and had the opportunity to sit in the Relaxation Room before and after my service. So peaceful. I loved the plush robe, slippers, motivational quotes, and aroma! It was everything that I needed! read more

I had an amazing experience at Pure Strandz!! When I walked in the ambience was great and welcoming! I received lash extensions from Nga that day. She did a phenomenal job! I've been receiving compliments all week! I'll most definitely be back to see all the other amazing jewels this Beauty has to offer! read more

My first facial it was relaxing and my skin feels so smooth. I have been getting compliments since yesterday. Taylor was informative about the care of my skin. The environment is so peaceful. I met the owner she is very vibrant person. I highly recommend for any services. read more

I love this place!!! Great location and nice and cozy! Taylor is the best. She was very welcoming and informative. Her hands are a gift from God!! My facial was beyond amazing! She has a customer for life and I will be recommending every to her and this establishment. read more

I'm never disappointed when I leave from Purestrandz! Keara is the best when it comes to lashes. The experience is always positive and the energy is the same! I literally wait for my next appointment because the service is absolutely amazing! read more

Had a wonderful experience at Pure Strandz, I was there for a Lash Appointment with Ms. Nga and she really took care of me and knows her work. This is the place to be if you want long lasting healthy lashes. Definitely booking again read more

I received Lash Extensions by Emily at Pure Strandz Beauty.. the experience was amazingly peaceful and fulfilling.. really enjoyed my time... the staff are so sweet and considerate.. I will be returning to receive a relax massage.. read more

My experience at pure strandz beauty was phenomenal! Antajea is so great! She made me feel so welcome. My lashes look AMAZING I'm in love! I can't wait to tell all my friends about the service I received today! Thank you, Vivian read more

My experience with Antajea was awesome. We were able to start early and she was professional and courteous throughout my appointment. The atmosphere was so relaxing; I've already recommended others and I'll definitely be back!! read more

When I tell you I've just experienced one of the best massages I've ever received?? OMG! From the time I walked into the door until the time I left I felt like royalty! Will definitely be back! SOON!! read more