Escape is such a peaceful experience! I'm really glad i got the chance to go and that it helped with the swelling and tension. It's amazing how a place that caters specifically to your needs can make such a difference, especially when it's a more personal and attentive experience. It wss so soothing to be able to unwind in such a calming environment, especially with everything I've been through. My therapist's careful approach helped with that drainage issue as well, which can be such a challenge to manage. It's awesome that everyone was so welcoming--having that kind of atmosphere really added to the overall relaxation. I will continue to find ways to care for myself, and it's was so great o absolutely plan to go back! I may have to make it a regular visit when I go to my doctor's appts every six months. read more

I cannot support a business owner who was recorded making degrading comments about another woman's appearance. Comparing a heavier-set woman to the character Precious from the film Precious in a mocking and demeaning manner is not only disrespectful, but deeply disappointing. What was even more concerning was the apparent lack of accountability afterward. Instead of demonstrating empathy, self-reflection, or growth, the response seemed dismissive and unapologetic. As consumers, we pay attention to how business owners treat people, especially other women. No one is required to be perfect, but respect, humility, and accountability should be the minimum standard. Speaking as though other women are beneath you or "not on your level" reflects a mindset that I do not wish to support with my time or money. There are too many businesses led by people who uplift others to spend my support on one that appears comfortable tearing them down. The standard should be better than this. read more

Wow! Just...WOW!! What an amazing experience! I was so overwhelmingly impressed with my visit! It was so good, I didn't want to leave!! A friend of mine told me that this spa was really good. She actually told me about a couple of years ago. What took me so long to visit? IDK!! I booked my appointment online and chose a time that was good for me. I arrived 15-20 minutes prior but keep in mind, you should arrive like 30 minutes sooner! I was given a tour of the facility and then was given a locker and key I went into "waiting room" that had my name, blanket and cozy chair waiting for me until my massage therapist came to retrieve me. I had a 90 minute massage and it was absolutely spectacular! My massage therapist made sure to give me exactly what was needed. After that I slipped back into my robe and slippers and started to explore the spa. I first went to the wine room and got a glass of champagne before going into the hot tub where I saw a sign that said "Spa Ritual". When you visit, you are going to want to follow it so you can get the best out of your visit! My time here was enjoyed and after this, I guarantee you, I'll never visit another spa! If you ever get a chance to experience it, please do! The massage, the amenities and the customer service were stellar. read more

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My husband and I recently enjoyed a two-hour couples massage at Escape Spa, and it was exactly what we needed! From the moment we walked in, we felt welcomed and relaxed. The facility was so clean and fresh, which made the whole experience even more enjoyable. I added the hot stones to my massage, and I absolutely loved them--they made the experience even more soothing. Stacey and Karen were both amazing! They made us feel completely comfortable and relaxed the entire time, and we left feeling refreshed and rejuvenated. We had such a wonderful experience that we already can't wait to come back. Next time we're excited to try the shower massage! If you're looking for a peaceful, relaxing spa experience, we highly recommend Escape Spa. read more

Wow! Visited on Juneteenth and my ancestors told me to get some R&R. I've had this place bookmarked for the LONGEST and finally decided to use Juneteenth to try it out. I booked a custom facial at 10am, which was their first appointment. For this spa to be in a strip mall, the design was WELL done. Upon entering, the front desk must buzz you in. The front desk ladies were nice and pleasant. I was given a tour of the spa before my appointment. Alex did my facial. She was nice and very gentle. She also provided recommendations which were helpful. 20% gratuity is included/added so the custom facial was about $210. Additionally, you can use the amenities up to 2 hours after your appointment; I'm not certain if you could use the amenities BEFORE your appointment but that's something that would have made sense to me. Because using it after my facial, as I'm sweating from the whirlpool and sauna was not a good idea to me lol. Nonetheless, I enjoyed my time and plan on coming back. My skin is STILL soft despite not me buying their recommended products. *Black-owned spot so I had to support on Juneteenth and will support onward* read more

Escape Spa - Personalized seating in the relaxation lounge before your appointment. - Massage Therapy Near Me - Cypress, Texas

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While this review is not about a service experience, it does reflect the overall character of this business. I applied for a position in October and was not contacted about an interview until November. I was offered the job at the end of November and accepted. I did not hear from the spa again until today, when I was informed that the position I was offered and accepted, had been given to someone else. This lack of communication, amongst the high turnover rates, raise serious concerns about the spa's professionalism. Based on this experience, I would not recommend this business to anyone, whether seeking employment or services. read more

Escape Spa - Massage Therapy Near Me - Cypress, Texas

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I had an interview here on Friday and am sharing my experience for customers and employees or prospective employees alike. When I scheduled the interview with Natosha (the hiring manager and spa director) I asked her to please include the address of the spa in her confirmation email and gave her my email address. I received the confirmation email but it did not include the address. I responded immediately and asked that she send the address when she got a chance. She never responded. Friday morning I realized so I called the number back and left a voicemail. Natosha called me back and said I emailed that to you. I said I'm sorry but I double checked the email and it doesn't have it so if you could send it again I would appreciate it. She cut me off and said "No, I definitely sent it to you." I apologized again and offered to show her the email I received when I got there but reiterated I needed the address if she still wanted me to come in. She then asked for my email address and insisted that she had never been given my email, it was just on my resume. I don't know what the difference is between receiving my email via phone call or resume but regardless the responsibility of communication is on the employer since Indeed does not give candidates contact information. I showed integrity by following up multiple times but she argued with me instead of simply sending me the address again. When I arrived for the interview Natosha greeted me coldly; she didn't smile or introduce herself, just told me to take a seat. As soon as we began the interview she immediately began arguing again that she had sent the address and I had never given her my email address, it was just on my resume. At this point it was clear this wouldn't be a good fit so I walked out after Natosha refused to even look at the email I had received. I never blamed Natosha for me not having the address, I simply asked her to send it again. Instead of handling it with grace she chose to lash out and argue with me. She also took issue with my asking questions about pay. In the state of Texas, massage therapists can be paid like bartenders which is a minimum of $2.13. This is despite the fact that massage therapists have degrees that we likely went into debt for; we also have bi-annual continuing education expenses, monthly insurance expenses, and bi-annual recertification expenses. This is the first state I have lived in that treats massage therapists as service industry workers so I had questions about that when I realized their pay was below minimum wage. I wasn't abrasive in my questions and in no way implied that they were conducting business illegally or even unethically, I simply had questions. But her response to those questions absolutely makes me question her ethics. What I look for in an employer is integrity and honesty. I've been in this field since 2013 and I care deeply about the work that I do because I've seen firsthand the impact it can have. Wherever I work, I want to see the same level of care in everything they do. Natosha displayed a shocking lack of integrity and it's clear to me that she doesn't care about the work, she cares about making money. It's truly heartbreaking to see such disregard for professionalism in the industry I care so deeply about. The bar is on the ground at this spa unfortunately and I hope Natosha will take this as a learning experience. I'm not sharing this to seek some kind of retribution for my time being wasted; I don't appreciate that my time was wasted, but ultimately I care so much more about the lack of integrity shown by a supposed professional in this industry. I care more about the clients that receive sub-par care because she cares more about money than integrity. I care more about the clients who will walk in with some kind of trauma and not be treated with the care they deserve. I care more about the degradation to the industry and the therapists trying to make a living doing what they love. They deserve a leader who cares as much as they do and Natosha clearly does not. read more

I feel taken advantage of. Purchased a gift card that included a massage and facial. I used the massage portion and thought it was odd the amount remaining did not cover the facial. It took me nearly two years to return to use the other portion, but I was careful to contact the spa ahead of time, provided them with the GC number in preparation for a facial today. The facial was your basic facial. At the counter, the receptionist and manager refused to apply my gift card, stating it was expired. My giftcard nor the receipt contain an expiration date. I kindly returned the products I planned to purchase. They offered me 10% off instead of the remaining $110 on the giftcard, which came to a $20 discount. The amount I was granted should have actually been the total cost of the facial if the massage had been charge properly. I paid $208 for a facial and they offered an apology. read more

I've visited twice now and have had an amazing experience each time! The staff members are super friendly and the massage therapists are amazing! Never have I had 90 minutes go by so fast then during my massage. Super relaxing environment, lots of amenities to utilize during your visit too. Definitely will be coming back! read more

The spa is beautiful and has great amenities. I would give the spa 5 stars. However, I visited for my first facial. I was looking forward to receiving a skin analysis and product recommendations based on the analysis since I'm trying to step up my skin care routine. There was no analysis done even though the website states that an analysis will be done. Instead the facial simply began and consisted of relaxation type treatment. That's great but not what I came in to receive. The lighting was never bright enough to see anything. No extractions were done. I had products recommended but I quickly declined because I know that no actual analysis of my skin was done. If I want a massage and simply a spa day, I will return but not for a facial. I feel like I just got a good steam and lots of oils put on my face. read more

I really dislike writing negative reviews, but this place seriously deserves it! I really needed a massage and went in spur of the moment style, for one the lady asked if I could do 2:00 it was 1:00 and I needed a shower. Luckily it was right in front of my hotel next to Floyd's "hey Elijah" got my shower went back and filled out the paper work and they tell me I needed a note from my Dr.....ummmm ok. So now in hand I go back next they ask me about the open wounds I put down, yeah I DID mention that I had a nasty fall and skinned my knee. And even told them they didn't even need to do the lower half! So they came up with yet another reason. The therapist comes out and proceeds to tell me she's not comfortable doing my massage.... wait for it... because she's not TRAINED TO WORK ON PEOPLE WITH DISABILITIES ummmmmm...... I just couldn't even say anything to that. She did give me the name and number to someone that wouldn't have an issue with it. I'm just speechless that they would employ someone who isn't confident/trained or whatever her issue was. read more

This spa exceeded my expectations. It is a woman owned and woman operated facility. No one knows what a woman needs like another woman!! Staff was friendly and They anticipated all my needs. I enjoyed the hot tub, sauna and cold bath. My therapist (Amiga) was not only trained, she had gifted hands. My massage was the best I have ever had. My only suggestion is the music should be more relaxing, however, I was able to adjust the volume. I will return with friends. read more

I visited Escape Spa for the first time this week with my mom and we had an amazing experience. The facility is super clean which something that my mom and I kept mentioning through our experience. The staff are friendly and helpful, from the front desk staff to the massage therapists. They make you feel comfortable. This place also has everything you will need in the locker room from combs, hair dryers, razors, etc...I will definitely be coming back to Escape Spa. read more

Escape Spa - Massage Therapy Near Me - Cypress, Texas

I truly enjoyed my birthday gift / visit to the Escape Spa. The staff is professional, friendly and provides exceptional service in an ultra luxurious setting. Naomi was fantastic too! read more

TERRIBLE EXPERIENCE! I bought my wife a 90-minute massage for Mother's Day. The day of the massage my wife was sick (our whole house had Covid). Escape Spa literally told my sick wife they have a zero-refund cancellation policy within 24 hours of the scheduled massage. They would not let her reschedule and said they would be taking 100% of the gift card. Absolutely mind-blowing lack of empathy. Most certainly will not recommend this place in the future. Would give zero stars if I could. So many better spa options in Houston read more

I really needed a massage as I had badly twisted my neck and hurt my back. I had tried chiropractors and different massage places and had given up on anyone being able to help me until my sister booked me an appointment for my birthday and I had no choice but to go! I was lucky enough to get Beatriz, she did the deep tissue healing and changed my whole view about things!! She is truly talented and amazing! She knows what she is doing, she listens understands your pain and does an amazing job... I could not move or lift my arm when I first got there... I have since had a couple appointments and she never disappoints... I went thinking it was for luxury but I truly think I got a therapeutic treatment! Highly highly recommend her! read more

Had such a wonderful experience here at this spa! From entering the facility, the staff was so friendly and professional, gave a thorough tour and I even had the pleasure of talking to the owner! She was SO sweet and kind and truly cares about the experience of her customers. I will most definitely be back!! read more

Caprice is the TRUTH! I had the best massage experience I've ever had here today! It was revitalizing and therapeutic. I live quite a bit away but I will come back here just for her! Thank you for exceeding my expectations! read more

My experience was absolutely amazing! From the moment I stepped inside the staff was amazingly attentive. Probably the best spa experience I have ever had. Ive never in my life experienced four straight hours of relaxation and peacefulness. You and tell that everything from the scents, lightening, decorations and decor where chosen to enhance the experience. They have gained a lifetime customer. The experience was worth every dollar. if you have no patronized this spa you are missing out on the escape of a lifetime. read more

I was in heaven at this spa. The ambiance is so relaxing & it feels very luxurious. The customer service is a 10 out of 10. The staff are very attentive. You get a very personal experience. The menu of services allows you a variety of choice. The Vichy recovery massage was an experience to remember. I was so relaxed and my body felt so much relief from tension, especially in my shoulders & back. The escape custom facial was amazing. I typically don't do facials because my skin is sensitive, but OMG my face was soft & glowing when I was done. I purchased the facial products. This place gets a 10 out of 10. I will definitely be booking anytime I'm in Houston. FYI: The Vichy is more of a rub down while the shower is hitting you, which is very relaxing. If you are wanting a more traditional massage, book a massage & do the Vichy add on. read more

We had an amazing time at Escape! The service was impeccable from beginning to end and we ended up being there close to 5 hours! Everything was personalized and felt truly special. I will definitely be returning! read more

My best friend in NYC found Pure Vichy because she wanted to get me a giftcard for my birthday to a black-owned spa in Houston. I had to thank her after my massage. Pure Vichy is located in a quiet and calm area. Once inside, the spa is claming, clean, and soothing. The receptionist is friendly. I was escorted to the back to change into their robe and received a locker. I was offered tea, sangria, or a mimosa. I opted for the sangria which was delicious. I received my drink in the lounge that was so relaxing and reminded me that, "Life is Good." For my masseuse, I had Ronald and, I must say, it was the best massage I have ever had. We conversed a bit in the beginning and he used the information (I workout about 5-7 days a week) to customize my massage to help ease tension. He even showed me stretches I could do after my workout to help me not be so tight in certain areas. I suck at stretching lol. It was a great experience. Oh, and Ronald even gave me a great scalp massage. I cannot wait to go back. read more

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My first time being here the wet room jacuzzi was cold I was pretty disappointed and the water that was left for the guest looked old to me like if they let the water sit there for a couple of days I thought for a moment that it was just me but it wasn't. I recently just went to the escape spa Saturday with my mother in law I am assuming the lady with the white hair was the manager she sat in the corner office she looked so disturbed with her job we got there right at 9 and we knocked because they were not open we just drove 4 hours to come to this place and they didn't open till 9:10 we were trying to use the restroom before our appointment but when they open the doors they did not look happy to great us at all. I did get a massage by Damian it was excellent however once I was done I went to the room where they have wine they did not show my mother in law that room so she was in the wet room they did not give her any drinks or offer her anything which was disappointing i ordered us a cheese board and the lady said it was going to take 30 minutes that "the guy was busy and he was making other boards for customers" I thought I was trippin because me and my mother in law were the only people there. So I waited about 3 minutes and decided to just go to the wet room and enjoy myself the lady comes back to the wet room and says she already made the cheese board to head back to the other room she was so rude to me rolling her eyes I was like I am now in the wet room enjoying my time I won't be back over there till I am done she just looked at me rolled her eyes and left she came back again and wanted to bring the cheese board in the wet room which I did not want it in there since there is restrooms also close by the restroom I thought that was so disgusting and I told her no again please let me enjoy my time and she just walked off for paying over about $500 I don't think this place was worth it also when we got to the wet room the complementary water looked so old it was nasty.. I don't think this place is so hyped up on what it seems to be to me it was a waste of money. read more

Escape Spa - Massage Therapy Near Me - Cypress, Texas

I had a terrible experience at this spa! I went here because I had a gift certificate but was extremely disappointed in my visit. They were unorganized with booking, check in, and check out. I had an 80 min. massage but was not even in the treatment room for 80 min. They also REQUIRED that I leave my therapist a 20% tip when she did not earn it. There are lots of other spas in our area and I would definitely choose to visit somewhere other than here! read more

Being that I go to top spas in Houston and on every trip I take, I thought this spa was going to become one of those top spas that I frequent!! I saw the owners article in paper city magazine that her spa was completed and designed by one of the top spa designers in the industry. So I decide to book a facial and a deep tissue massage for my spa day! I get there bright and early about an hour before my first service so that I can use the amenities. The spa director asks if I want to move my facial closer so that they're not as far apart so I said those were the only times you had but yes if they can get closer together, that would be great. She never stated what the new times were. I never asked because at this point I'm observing all areas. She showed me around the spa which is very small. She also tells me there was an issue with the hot tub so it was warm instead of hot. When I put my foot in the hot tub, it was ice cold. It was not warm nor luke warm, it was ice cold and smelled like lots of bleach or chlorine so I immediately went to the shower to was it off my skin. The shower is extremely small and could've been better designed. For the other amenities, I did use the cold bucket shower and the sauna. Once I completed that, I went into the quiet room and took a nap. My massage nor facial didn't start on time, the massage started about 11:40 or so. The guy Ronald did my deep tissue really well. Once he finished, I went back into the quiet room close to 1pm and wasn't brought to my facial until after 1:30 which was supposed to start at 1:30. The spa director said when I first came in that she was moving my appointments closer which she didn't. My appointments stayed at the same time I scheduled them for. The facial was definitely not my best facial. I expected a whole lot more than a sheet mask I paid 30 extra for and a few serums. I have paid the same or less for great facials. This facial literally felt like nothing but rubbing. There was nothing else. I expected someone to look at my skin, do a lot more to my skin for what I paid. The kicker is that they automatically add 20% gratuity but yet they never stated that anyplace. Not on the website, not on the email booking nor confirmation, not on the text message, not in person. This is highly illegal. You can't add service charges to someone's bill without them knowing it. I am upset about that because I like to give tips based off the quality of service I get. That could be 20%, less than 20% or more than 20%. So that is hurting the service provider and also upsetting the customer. Based off the experience I had, I would not drive from sugar land to cypress to visit this spa again. I will continue gong to the Four Seasons and Houstonian for my spa days in Houston. read more

Beatriz was amazing for my massage the front desk lady helped me out so well thank you Danielle. Amazing relaxing spa

I LOVED IT!!! both my husband I came in today to celebrate our anniversary and I kid you not everything was above 10/10. From the entrance both Ari and Emma where extremely kind and knowledgeable to Jenn touring us around and helping us what services to add on and lastly my favorite Alexander and Beatriz ( massage therapists ) who exactly gave us just what we needed, relaxation, removing knots/tension, and recommending us what can help as an at home care. We ended up doing the couples slept away, and I will definitely coming back and recommending all my friends/family to come visit. Thank you Escape Spa team for making our anniversary special! read more

My friend celebrated her birthday here over the weekend & I'm so glad she chose them! I had body contouring (stomach, thigh, flank) & an essence facial. I've spent tons of money on procedures and products and never seen satisfying immediate results. I could feel the difference. The Gua Sha added an extra touch to my face & I'm more motivated than ever to stick to my avocado & water diet to keep this waist snatched! LOL I will definitely return. Thanks for the great hospitality read more

Escape Spa - Massage Therapy Near Me - Cypress, Texas

Not worth the money or the hype. My husband and I had Horrendous customer service, especially from the front desk lady. She was very rude and had an attitude. The massage therapists were not much better. Escape spa depicts themselves as a "luxury spa" but the service was far from luxury. I would avoid this spa completely. It was so bad we didn't even finish our service and left early. Don't waste your time or money here. There's many better options in the Houston area where the staff are actually trained and know how to interact with customers in a respectful manner. Easily the worst spa experience I've ever had. read more

What an experience! I went here today with my sister for a spa day birthday. Walked into the facility, front clerk was super nice. Showed us to the changing room and locker. After I changed, she walked us to the relation room where I was greeted with mimosas and sandwiches and cupcakes. Not to mention, they added decoration for my sisters theme, 32 and Gucci. From there, super relaxed from the mimosas and was called by my masseuse. It was a female, wish I could remember her name. She was AMAZING. I fell asleep on her lol. Which is a compliment. Thank you Pure Vichy for showing us what a spa day is suppose to feel like. I will be back for my facial! read more

Nice place and friendly staff. We did a girls day and were sad to find out when we got there that the hot tub was broken. The massage was great! The waiting room area should probably be divided per group and not let everyone in there together cause my friend almost gave the man on the other side a show when she was laying down and her robe came open. read more

I align with other reviews about this place. I recently redeemed a gift card for a men's performance facial. I'm unsure as to why they call it a "performance facial". It was an hour long of some very nice, rubbing of different creams and things on my face and then a couple of hot towels. The best part about my facial was the massage to my hands and arms. The person that bought the gift card also paid an hour and 20% gratuity which seems steep. The patient was nice but I don't think it was $175 nice. Judging by the facilities, this place has a ton of overhead and is forced to charge these crazy prices. Enter at your own risk read more

I had a great massage, thanks to our masseuses Damien and Evelyn for their time. An automatic 20% gratuity though for an already expensive massage is unacceptable. Never mentioned in the website prior to booking (unless I missed it) and was only mentioned on a small card at the front desk. That's not how you do business, this is not a restaurant, adding 20% gratuity to a spa day makes absolutely no sense. If you want to add the charge then make it clear before booking or add it to the original price. In addition, our massage lasted 53 mins, we paid for 1 hour. We arrived at 8:30, didn't start till about 9:10 and ended right at 10:00. For these prices, y'all have to do better. read more

My wife and I decided to spend our anniversary day here, and I was blown away by how great everything was. The spa itself is beautiful and clean. Once you get through the doors it's like you truly escape everything else around you and you get to be free from any worry. The front desk was very courteous and greeted us with a smile. Once I opened up my locker I was greeted with a "happy anniversary" note. It was a really nice touch and elevated my excitement for the massage we booked. Beatriz did my massage, and I have nothing but praise for her. I'm not one to want to make conversation while getting a massage, so I really appreciated that Beatriz asked me all the questions she needed before the massage started. Once she started she just did her thing, and she really knows what she's doing. Definitely will be coming back to see her. The relaxation room had some very comfortable chairs and the ambiance was so relaxing that my wife actually fell asleep. Jenn was great in the other room explaining the oxygen bar, drinks available, and the infrared sauna. Alexander was great recommending us products that would work best to our lifestyle, and other services they offer that would be of benefit for us. The whole experience was 10/10 from the very beginning. We walked in one day and just wanted to tour the spa, and we ended up booking months in advance for our anniversary! So definitely walk in and ask for a tour you might fall in love with the place the same way we did. read more

First time visiting Pure Vichy and hands down is a 5 star establishment. Very calming and relaxing and different from any other massage place. Tyler, Matt and Ronald took awesome care of my cousin and I on our girls trip. Will definitely return when I'm back in Houston. read more

Atrocious customer service. Will not honor a gift voucher that expired a week ago. No reason given, just no. Unheard of in todays society. Owner claims to have tried to contact me or that they were going to "explore potential alternatives and resolutions" but the site manager provided no such options, simply said "no" and they never reached back out to discuss despite having contact info. Low integrity, low service, this place should be avoided! read more

This place is very sketchy looking, once inside its like an old office building. I felt so uncomfortable that I started to feel anxious. I thought it was going to be a lovely River Oaks spa, the website looked like it would be. Nope. After waiting 15 minutes after my for my appointment was supposed to start, my anxiety kept growing until I finally decided to walk out. The receptionist asked if there was anything they could do and I said no, so he said they would charge half for the cancelation. read more

Great spa day for the Magnificent 7 (7 very loyal friends & family). We all had services including the CBD facial, Dermaplane, Waxing & Massages. Our experience was fantastic and very relaxing. We all have different types of skin however Pure Vichy was able to address our concerns individually. We (The Magnificent 7) will be back!!! read more

Escape Spa - The Magnificent 7 (2 were still in treatment room) - Massage Therapy Near Me - Cypress, Texas

Probably the worst "spa experience" I've ever had. I had the couples spa experience and it started with a tour by the front desk lady. She was great. Then when we got to the relaxation room I tried to have some cucumber water (very little left in there) and it tasted like it was days old... not to mention we were there at 10am. I wanted to puke after drinking it. When it was time for the massage, our masseuses were very nice but I noticed I was freezing throughout the entire first half massage so I said something and I asked if we could turn the air down. She said it was not in there control unfortunately. If it wasn't for my fiancé asking if my heated bed was turned on, I wouldn't have even known that was an option. The masseuse realized she never turned it on. So I spend half the massage time not enjoying it due to how cold I was. She probably could feel I was ice cold... I left the massage still cold. Then there were a few noise disturbances which made it not a relaxing experience. Someone open and closed the door slamming it and the second disturbance was a very loud alarm of one of the masseuses that went off. Overall, I am very disappointed in this experience. Not to mention I HAD to pay a 20% gratuity at the end which I don't believe was fair to be forced to pay considering the experience we had... overall just disappointing as I had very high hopes. read more

Pure Vichy is simply phenomenal and amazing from the staff to the services..This is my favorite place..!