We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

Marcus provided high quality service at a fair price. He responded quickly and completed the work…read moreprofessionally. I highly recommended.

I had a leak in my salt cell plumbing. Marcus was able to come out that afternoon and fixed it…read moreperfectly and it looks great too. He's super knowledgeable and answered a bunch of questions I had. He even gave me some things to think about for a pool remodel we are starting soon. Awesome dude and I will use him again for sure.

Very helpful in my complex situation. Very knowledgeable…read more Felt very "old school". Definitely mom and pop type of shop. Prices might be a little higher than the internet. But when u need their knowledge good luck trying to get it from internet. I got several disparate recommendations from internet searches. These folks control and helped get my jacuzzi and swimspa upto speed.

They charged me a service fee of 150. Even though they didn't solve mt problem. Then wouldn't…read morereturn my call

OC Hot springs Spa seemed to be open all the time that I need them to be. They have a good…read moreassortment of spa products required for my spa and they're very close to my house. I like dealing with them.

I purchased a spa from this business years ago. I stopped by store to ask about issue with spa. Was…read moretold motor failed. Technician was sent to my residence without a confirmation request by myself. Charged for visit. Repeat no confirmation was requested or if date was acceptable. Buyer beware with these types of business practices.

We were assigned this company through our spa warranty, and we are incredibly thankful to have been…read morein such good hands! Their communication is excellent, their service is quick and they do a great job of explaining the process and telling us how to best care for our Spa. Would highly recommend.

I have had Victor work on my Jacuzzi since I bought it about 10 years ago. He has been able to keep…read moreit in tiptop shape and always does a great job with service and maintenance. If you use Victor, there's a chance you might pay a little bit more than other people, but he is competitive and his quality is worth the price!

Crown Valley Park has evolved over the past 30 years. What was once a simple building with a basic…read moregym has transformed into the modern age with updates that were needed. The summers are filled with summer concerts that allow families to come together and the community to enjoy music, foods from foos trucks. Fall welcomes the halloween haunts where kids make memories that last a life time. I really love hidden spots in the botanical gardens for flower lovers like me can go and just enjoy mother nature. The added butterfly garden and its butterfly chairs make it more special. The soccer fields are filled with kids and adults playing sports. The community center adds that final touch with rooms that can be rented for special events, meetings, and downstairs is access to the heated pool. 5/5 I have attended a few private events at the community center and its a great addition to the area.

My husband and I enjoy taking our dog here to enjoy the park. We walk around to find plenty of…read moregrass, hiking paths, doggy bag stations, and the serene quiet of nature. The park is immaculately kept. There is a kids play area with splash pad and restrooms nearby. They even have EV parking here with chargers. The adjacent parking lot is free. The park is not too far from Aliso Viejo and we enjoy changing up the parks we visit with Suki. She's in the last years of her life and I want her to enjoy all the grassy fields she could possibly want to explore. If you have a free moment and are in need of some tranquil scenery, this place could be it.

I highly recommend Chance and Flow State Pool Service. I have been with Flow State for over a year…read morenow and am very glad that I moved to Flow State. I found Chance from Yelp after my previous pool company began providing inconsistent service. Chance provides great communication and service. Moreover, once Chance began servicing my pool, I realized that the previous pool company was cutting corners on service and product. Once Flow State began servicing, my pool was clearer and the water was softer (salt water) than before. I trust Chance to take great care of my pool - and isn't that what we are all looking for in our vendor partners?

Chance is awesome! I'm a new pool owner and had no idea how to even turn on the equipment for my…read morepool or care for it. Also, I knew the pool heater was broken before I bought the home. Chance to the rescue! I called him 2 days after moving in. He was at my house within 10 minutes and assessed the situation. Showed me how my pool worked and setup a regular weekly maintenance service (reasonable pricing!). In less than a week, he had a repair person out to replace the heater and by a week later he was out and cleaned everything out, including the filter and replaced the filters with shiny new ones. He is friendly, responsive to communications between services, knowledgeable, and reliable.

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.