I've been into Erik's several times over the past few months, and I finally decided to purchase my e‑bike from them. Each visit, I was able to test ride multiple bikes so I could be confident I was choosing the right one. Every time I walked in, I was greeted right away and asked if there was anything specific I was looking for, which made the whole experience feel welcoming rather than feeling rushed or like I was being pressured to buy something I didn't want. I went in on a very busy Saturday to make my purchase, and the team still took their time with me. They adjusted the seats on the bikes I was test riding to make sure it was going to be comfortable, let me wander the store as long as I needed to make my decision, and answered every question thoroughly when I asked. Mark, Mason, and Tyler were the sales staff I worked with that day, and they took great care of me and everyone else in the store. Once I chose my bike, checkout was quick and easy. They sent it to the service area to mount my new seat and water bottle holder while I ran a few errands, and I got a text when everything was ready. When I came back to pick up the bike, Tyler walked me through all the features, helped me set up the app, and made sure I left with no unanswered questions. From start to finish I felt like the team was there to help me, not pressure me. A few days later, I noticed a small vibration in the bike--nothing major, just something I wasn't used to as a first‑time e‑bike owner. I brought it back in, and Nate in the service area checked it over right away. He test rode it, made sure nothing was wrong, and explained what I was feeling (just the motor revving up). He was patient, thorough, and never made me feel silly for asking. I would recommend this shop to anyone. They know what they're doing, they take care of their customers, and they make the whole process easy and enjoyable. read more

ERIK'S - Bike Board Ski - Bikes Near Me - Eagan, Minnesota

I stopped in to purchase some new sunglasses. I know they sold Tifosi glasses that I like for outdoor activities. I used to buy super expensive sunglasses and they would inevitably break or I'd lose them so I like these because they fit nice, are stylish, block sun and run about $80. I walked into the store and was immediately helped. I tried on one pair of lens adjusting glasses and he told me to go outside and see how they darken. He was knowledgeable about how and when they darken. He checked into glasses similar to what I had at other stores. In the end I bought a different style from what I had and am happy with my choice. I then walked around the store. They have tons of bikes but also many clothes and accessories. I liked all the Mn themed bike shirts they had available. I'll definitely be back to shop some more. Great experience. read more

ERIK'S - Bike Board Ski - Bikes Near Me - Eagan, Minnesota

My experiences at Erik's overall have been very positive. Until today at the Eagan store, and it was a deal breaker. Two weeks ago I had two of my Aventon Aventures in for potential tune-ups. They put them on the rack, checked chain, brakes, etc. & told me one needed service, but the other was in good shape, no tune-up needed. I've always been impressed with Erik's integrity. When my fiance' went to use it this past weekend however, it had no front brake. I thought, "maybe something got loose, or disconnected when they were looking at it?". It's an imperfect world, no big deal. I screwed around with it a bit out on the trail with my fingers (no tools) and got it working, but since I was going back to Erik's to pick up another of my bikes & another rack, I hoped they could just see if something was loose while I was there? Nope. Absolutely not. The woman working at the Eagan location (who I've avoided talking to in the past as much as possible) told me she could only put it into the shop to have that looked at. That'd be weeks, maybe months out. I've spent 10k at Erik's buying five e-bikes, two expensive racks, countless accessories, maintenance, trade-ins, etc. in the past 2-3 years. This woman simply was not going to accommodate me. Period. Instead, I took it to another shop where I'd never spent a penny & they tightened up a couple loose screws for free. I'm not mad that the woman in Eagan shop refused to accommodate me. I'm sure it was policy. But, I'll never purchase anything at Erik's again. read more

After test riding an electric bike twice at a different Erik's location, I stopped by to buy it here. I was walking in to purchase a $2,700 bike (Aventon Adventure M), but I had one question - would it fit in the back of my pickup truck to take it home? David would not let me test it. They have had my driver's license and credit card for the test rides in the recent past, and I was registered in their test ride system. I offered them the keys to my truck while I tested the size. They refused and said that I had to purchase the bike first. David was backed up by the other two employees in the shop and told me it was "company policy." I have NEVER had such a bad, mean, mistrusting experience in my life. In the spirit of helping people out, I informed them that this might be the reason their parking lot was empty. I drove over to Erik's in Burnsville, and they said no problem. I tested the bike size in the box of my truck, and Taylor was very helpful. He said that there is no company policy against testing a bike, either riding or fitting it in the back of a truck to ensure that it could be transported home. The guys in Eagan must have profiled me. This would have been bike #6 in my collection, but I may never use Erik's again. Pathetic! Can I give less than one star? read more

Eriks service department is a rip-off. My bike was making a strange noise. They were going to charge me a $100 diagnostic fee and keep my bike for at least 5 days. Then they would charge me to fix the problem. Under no circumstances would they take it for a short test ride. I am no fool. Took my bike to Extreme bike in Thiensville. I waited about 3 minutes to speak to a mechanic. He took the bike for a ride and diagnosed the problem in about 30 seconds and fixed it for free. How's that for good customer service? Eriks, I hope you are listening. Also should mention that they sold me a used bike as new a few years ago. read more

Supply chain issues are created by companies like Erik's that source their shitty products from Chyna, then pass the tariff and import fees on to the idiot consumers who are stupid enough to pay outlandish prices for junk shit!!! I would purchase a stick of gum from you!!! Sell American manufactured from American materials or go out of business!! Go woke, go broke!! read more

About a month ago I went in as an advisor for a friend looking to get into cycling and to get a quality bike for herself. I too was "kinda-sorta" looking as at the time my road cycle was damaged so I needed a new one. My plan b4 stopping at Eriks was to travel to Chicago as they were the closest place I could find that had the type of bike I was looking for. Anyways, we worked with Austin L. at the Eagan location and he helped both my friend and myself out and did an excellent job answering our questions. He totally did not pressure us and was happy to answer our many many many many questions. Doing our due diligence we did go to one other local shop and within moments we knew we had to go back to Erik's and seal the deal. Because of Austin's time and great attitude he got over $6,000 in sales from my friend and I, and we both are VERY happy with our purchases! Thanks Austin for the great service snd Thanks Erik's for having great bikes in stock during this shortage on inventory! read more

ERIK'S - Bike Board Ski - My new bike! - Bikes Near Me - Eagan, Minnesota

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I should have known better! This is not the first time I had issues with Erik's Bike Shop. The last time with bad customer service and issues was about 20 years ago when I got my son his first bike. So I had hoped they improved, but have not. So here I sit with a $3,400 bike and only have been able to ride 11 days this year and 8 weeks in the shop. Last year, I was looking to replace my 8-year-old e-bike (Surly Long Haul Trucker with a Bionx D-500 kit). That bike has over 13,000 miles on it with only minor repairs (same rim and spokes). I also have a Juiced Bike RipCurrentS, and a RAD Mission. Being a heavier rider, I have always been cautious about the spoke strength. On June 7, 2022, I went to Erik's Bike Shop in Eagan where they had a sale. It was there I found the Diamondback Current, and it was on sale for $3,450 out the door. Before I purchased the bike, I spoke at length with the sales staff about my concerns over my size, strength, and experience/fear of rear spoke breaks. I explained 20 years ago I started focusing on the spoke strength as I had issues with breaks and sought out a beefier wheel. In four of my last five bikes, no issues with spokes. The one issue, I took a risk on a Fuji road bike and sure enough, the spokes broke so I had a custom wheel built, and no issues since. This wheel looked similar to the one I had issues with and had a rebuilt wheel completed. The salesman said, "A properly tensioned wheel will not be an issue". I asked again, and a second time, he said it should not be an issue. So I trusted the statements and purchased the bike. Since my Bionx was still working well, I rode the Diamondback less than 300 miles the first year. Then in April of 2023, I started riding the Diamondback more. After about 400 miles, I noticed a spoke broke, right at the hub. Since I was away on vacation, I had the spoke replaced but only was able to ride 2 of my 7 planned vacation days! I came home and rode about another 100 miles and a spoke broke, same spot, right at the hub. That was four commutes to work on paved trails and no rough patches. So I took it to Eric's and over 24 days later, I got it back. I rode it less than 150 miles (6 bike commutes), and another spoke break, right at the hub. On June 20, I took it back to Erik's where I expressed my disappointment about the spokes and suggested a stronger wheel. I was told they would call me "tomorrow" with options. It was on June 23 (days later) I got a call and expressed my issue and concerns, just like when I bought it. He suggested installing stronger spokes and said the bike should be ready on July 5. I told them I would hope to have it for my trip out of town starting on the 8th. I called on July 5 and was informed that the rim can handle larger spokes and suggested a new wheel (over $225 fix). I informed him I was leaving on vacation and really wanted to take the bike. He stated that it should be done on July 12 but not before I leave. In frustration, I accepted the staff's statements and hoped to have the bike when I returned. Since I did not hear from them I called them on July 16, I was informed they expect to have it ready on July 24. Now the bike has been in the shop for over two months, and I rode it 11 days this year. The moral of my rant is do not trust the staff at Erik's Bike Shop. Not sure how they stay in business? Well I do, they sell bikes to suckers like me. I have found my bike knowledge may exceed their staff (who I think are more concerned to make a sale than listening to a customer's concerns) and when I expressed concerns based on my knowledge, they said no issue. read more

Won't provide a price for a wax and edge tune? That's not classy.

Tyler at the Eagan store was terrific!!!! He had a passion to figure out the problem that my bike was having and resolved the issue! EXCELLENT service and great staff to work with!! read more

I am a huge fan of Erik's Bike Shop in Eagan! The service is excellent - Dylan and Nathan are awesome! They both took the time to help me when I was in the store looking at bikes. I was looking for an entry level bike that fit in my budget.Found it! Nathan, went above and beyond to help me with the fit. I am an atypical fit, and Nathan was able to come up with ideas that helped to make my bike fit better. read more

Dylan Gawne (Store Manager) went above & beyond to meet my needs yesterday. I was attempting to track down a specific snowboard, and he was able to get it in store prior to my upcoming trip, waxed, and sharpened, setup with my bindings and all. Furthermore, he's multifaceted when it comes to outdoor activities, and therefore shares the same level of excitement you have as you take on your next athletic adventure. Initially, I was concerned about the fit of my old bindings on the new board due to the baseplate no longer being compatible, but he set me at ease when he got the required parts installed, and made sure I was content with my setup before I left the store. This man sets quality example for all managers and employees at every Erik's Bike Shop / Shred Shop /Outdoor Store. I will not hesitate to point friends + family members to this specific store location due to the welcoming vibes for each and every customer. read more

Just had two bikes tuned up by the service guys and I have to agree they have very knowledgeable employees. Bonus points for employees who notice you steering a bike into their store and they come to the door to hold it open for you. Both times, my bikes were triaged as soon as I brought them in. Then I was given an accurate estimate and within the time promised I was called that my bikes were ready. My 3yr old liked testing out a few bikes and pedaled around the store for a bit. Lots of adult bikes and a smattering of kid's bikes. Lots of accessories and some apparel for adults. Wished they would have had a kid's section: bike hats, shirts, horns, etc. I usually pass on things for myself but given my son's burgeoning interest in riding his bike I might've splurged on a cool shirt for him. The only reason it's not a five star rating is holy retail Batman. The service charges for the tune ups were a bit on the high side. The prices of the bikes were double what you'd see at a Target or Wal-Mart and the clothes prices were in the same range. Maybe I need to stop in when something, anything, is on sale. But I lean towards the practical so that's my angle for this review. Wonderful employees regardless of the prices though. read more

I went to Ericks in Eagan a few times to test ride a bike and was assisted very nicely. Went to Bloomington Erik's and had the same experience. Bikes are a huge commodity and they cost a lot of money so I hope Erik's pay their employees well as they deserve it due to the excellent job they do in their repair shop! Thanks to Chris and Dylan for providing me with a great bike buying experience! read more

Nick Forsha & Dylan Gawne Eagan Town square Erik's I have been interacting and using Erik's for years. But with the Coronavirus it has added another dimension to my satisfaction with their services. Last weekend I tried to do a small adjustment to my rear derailleur. Let me tell you that watching a youtube video does not make an expert. At least it didnt for me. My adjustments made a small issue into a much more annoying problem. During the virus Eriks has been setup to handle customers in an organized and efficient manner. Long story short, on two subsequent days both Nick & Dylan recognized me behind my mask while patiently waiting outside. Both greeted me by my first name. I knew I had just a small adjustment to be made but I trusted Nick's expertise to do it quickly and correctly. I did not expect preferential treatment. After dropping it off in the morning I went back in the afternoon to check on it and that is when Nick stopped what he was doing to take a few minutes to adjust my setting and make my bike right again. I have had nothing but good service and a cordial relationship with the staff, but especially these two guys. read more

They do a good job here. It is hard to run a profitable shop and they have good products at an OK price (compared to online) which is great because they have the overhead and add value. They also did free service for me which I didn't expect. Staff is always knowledgeable and friendly. read more

I just left the store very disappointed! The Assistant manager, Nathan Cox was not much of a manager type. After asking me what I was looking for, he proceeded to show me a $10,000 bike. I in no way look like the type of heavy duty bike rider and I had just explained I just wanted it for every day hop on and go riding. He then showed me a $800 bike. I wonder why he never asked my price point? I felt he was condescending and not really interested in helping me. When I asked about the bikes on line that were for sale, he seemed not to believe me and treated me as if I did not know what I was talking about. I can't explain the uncomfortable feeling I felt in their store, but I know that this is not a place where I want to make a purchase. That being said, if you are a bike expert and know your stuff, this is probably a good place for you to go. If you are like me and want the guidance from an expert you trust, I would look elsewhere. read more

I recently decided to get back into cycling after a 10-year hiatus. Back then Erik's was my primary source for parts, supplies, and accessories so naturally I went back to them. I also checked out their primary competition in my area only because I wanted to know what my options were. While the competition left me to wander the store aimlessly until one of the numerous idle employees caved in and chose to approach me, I was greeted with a smile and immediate help at Erik's. I defined my intentions and my budget immediately to the salesperson. He did a fantastic job quickly finding several bikes that met my criteria and at no time did I find myself rejecting a push to spend significantly more than I intended. For each example I was shown I got an explaination on how it differed from the other examples in terms I could understand. At no time was I condecended for not being an all-knowing, chiseled, chain-lube-breathing cyclist. I left the store that night with a bike that was exactly what I wanted; or at least I thought I did. After getting it home and putting a handful of miles under the tires I realized the bike wasn't quite what I was hoping for. This of course wasn't the fault of Erik's in any way but rather my own initiative to be stingy. The indisputable fact at hand was that I needed to spend a little extra money to get a bike of the caliber I wanted. I explained my situation to my salesperson and he was happy to switch me up to something better. My girlfriend also bought a bike from Erik's and they gave her the same attention to detail that I received. She is extremely happy with what she chose and gets excited to go on rides. Since then we've been back to Erik's numerous times and every single experience is just as much of a pleasure as the first. We've had a lot of fun and can already see the weight loss. It's invaluable to know that our investments have such friendly, knowledgable people backing them. Professionally I interact with a lot of different vendors to aquire goods and services. With that in mind I can honestly say Erik's is a cut above the rest. read more

Great service. I brought my old bicycle in to determine how to get it back in shape. I was met at the door & immediately helped. My bike was placed on the rack. The tech checked the gears, brakes, wheel alignment and inflated the tires. After 10-15 minutes he returned it to me and told me nothing needed to be done. No charge. I was shocked & will be certain my helmet & accessory purchases will be done at Erik read more

The employees at this store have always been friendly, knowledgeable, and easy to work with. We had a great experience here when buying my wife's bike. I have since brought both of our bikes in for routine maintenance and for specific issues on my bike. They always get the issue fixed up and follow through on their promise. The prices here are probably a little high. I will continue to come back! 4 stars! read more

I have had great experiences with the Eagan branch of Erik's. It is rather funny that the local manager is also named "Erik", but is not the founder/owner. I have purchased two bikes from their shop in the past year. Each time they help me select the best bike for me. The second time I was "sure" about what I wanted, but after spending time with them they made a different suggestion, and I could not be more pleased. I have brought both bikes in for minor service. Each time the service was not only done well, but they took the time to explain what happened and what they did. As a result, I know more about my investment as a result of their working with me. read more

Since writing this review the staffing issues at Eagan have been resolved and the current team at the Eagan store is very good. Also, I can attest that if you don't get anywhere at store level write there corporate office etc. I know three people who have all had bad situations and in the end, ERIKS did the right thing and for this I continue to use them. read more

Awesome store. I've purchased bikes for my entire family here. Very kind workers. Not pushy at all.

Whenever I walk into Erik's Bike Board Ski in Eagan, I receive exceptional customer service from every single employee--every time--whether it's for repairing something on my road bike or purchasing clothing, accessories, bike locks, or energy gel. The employees are friendly and knowledgeable, and they clearly love what they do. That starts with the passion and commitment demonstrated by the store manager, Dylan G. Biking has become my favorite form of exercise in the past 5 years, and I was looking for a way to extend and expand opportunities. Dylan encouraged me to consider new possibilities, and to think about purchasing a Fat Tire bike. He and others helped me select a model with styling and features that are perfect for me at this stage in my middle-aged+ life! They even helped me load it into a taxi cab to get the bike to my home! Winter biking is a blast! I deeply appreciate Dylan and his great team. They've brought a lot of joyful moments into my life, thanks to their professionalism and expertise in the biking realm! Patty M. read more

Time was up on the cheap big box store bikes for my daughters, they served their purpose well through the years. On a very sunny nice day (Saturday, April 23rd), my 8 and 10 girls were full of excitement as I was planning on spending several hundred dollars on new bikes for them and begin a long term partnership with a quality bike shop. This was a referral visit (kudos to Erik's). We arrived at the Eagan, MN store, looked around for ten minutes before any employee contact, okay, no problem. The first engagement was an abrasive delivery of the associate to one of the girls, saying it three ways we don't ride bikes in the store. I'm okay with a message, kids need it, but delivery was very poor and complete overkill. This the first interaction after he took ten minutes to find us. On to conversation, in the associates defense (still frustrated one of the girls was on a bike) the selection for solid bikes in their sizes (8-10 yr old girls) was poor, in fact I would say the selection for most girls in the 7-13 age range is poor as through the tough start we really tried hard to make this work. In short, we left after about four minutes of interaction. The girls were crushed leaving the store as they were so excited for new bikes!! The experience could not have gone worse! Recovery, Kris at Penn Cycle off Cliff Road in Eagan (just West of Cedar Ave) was amazing!!! Two new Trek bikes for the girls on the same bright fun filled afternoon. Also just received a nice hand written thank you card in the mail! Very nice touch considering she just helped Penn Cycle begin a long lasting partnership where thousands of dollars will be spent. Hopefully this was a one off for Erik's sake as I would not want to do any business with them based on this day's experience. A part of the referral was a bike warranty and service for two years, I COULD NOT IMAGINE NEEDING TO USE THE WARRANTY WITH ERIK'S. read more