i had a paper jam in my artisan 830 printer, so i took it to erie ink at 911 jefferson, toledo. i got there, and mike was very helpful, getting a cart to help bring the printer in, and in a short time he was able to get all the papers that were jammed out, and the printer working! karen, who was also there, gave me some great coffee as well. this company really made my day, and the pricing was very favorable. i would highly recommend this company to anyone in need of help with their printer. agree, they will not be able to fix all of them, but they are worth a try! read more