I wanted a good road bike as I have a fitness bike but have been getting into cycling and…read moretriathlons more. I went to Andy at Love and Sprockets first for a fitting. I'm an average height but have long legs for my height. Andy quickly realized this and that narrowed his recommendations down to bikes that would fit me specifically. He even recommended two models that he didn't sell. He just wanted me to get the right bike for me. After doing my research and test riding (even at his competitor's), I found the Argon bike was the best for me and bought it from Andy. He then got it all set up and did a final fitting with me too. He explained the little bit of maintenance I'd need to do as well. In the end, he spent several hours over 3 days with me and was amazing. I highly recommend him and this shop. He knows what he's talking about and works with you to find what's best for you.

Went to the Amherst store looking for an ebike. They didn't have any but checked with the Hamburg…read morestore. They had the bike I was looking and quoted us a price that seemed reasonable. We asked if the employee would let the Hamburg store know that we wanted the bike and were on our way. Drove to the Hamburg store and waited over a half hour until the employee there was done with other customers only to find out that the bike was actually more than double the price given. There was zero attempt made to honor the given price or to reach some sort of compromise. We wasted 2+ hours. Either bait and switch or total incompetence.

This review is just about the service department in the Orchard Park store - not the sales…read moredepartment. 14 months after buying my bike there it developed an annoying clicking sound on each rotation of the crank and the derailleur was skipping. I live an hour and fifteen minutes away and after 3 trips to Bert's and $184.85 ($130.49, $32.61 and $21.75 paid upfront each time which was weird) both problems were still there so I held off filling out their service survey to give them a chance to get it right. But when I pulled it up, the survey had expired. Anyway, long story short, I took the bike to a local shop who told me the pedals that Bert's put on were "cheesy" and were not installed properly so they sold me new pedals, adjusted the derailleur, fixed a deficiency on the handlebars and charged me $60. The bike runs like new. I'm done with Bert's.

Noah has provided expert service on my road bike for last few years. Recently I the rear derailleur…read morehanger broke while I was riding which caused the rear derailleur to crash into my rear wheel. Noah was able to thoroughly review every component of the derailleur and get it aligned and working properly. My road bike is a Fuji SL1.1 with electronic shifting and hydraulic brakes. Noah has been my go-to for repairs and maintenance. He does not disappoint. Highly recommend Bert's Bikes and Noah!

So thankful to have this bike shop here in EA! Jeremy was very informative and told me everything I…read moreneed to know as a first time rider. I feel confident going into upcoming long-distance rides after visiting this shop. They do it all - tune ups, bike shipments, all the gear... so much.

We dropped off our grandkid's bike for a quick flight check. The mechanic did a thorough going…read moreover, made minor adjustments and refusing to charge us for the bench time. Rumor has it that he has a tender heart for kids.

Took my Specialized Tarmac Expert in to Orchard Park store and had new extension on my handlebars…read moreput on by Nick the technician. What a wonderful job he did. The new wrap on handlebars looks great also. Tom's Pro bike is the best. Service is always great! Thanks Nick!

Scheduled a "retro bike fit" in summer of '25 to see how close I was to being correct. Tomwasnt…read morethere so somebody else did the fit. Long story short.... $165 later I had a different stem and a seat that was raised. I asked about the bars being correct width for my shoulders and was told those size frames typically come with that width bar. That didnt sound like professional bike fit advice. First 20 mile ride I had knee pain and my speed and time was off. Some picture taking with tape on my hip, knee and ankle and angle measuring confirmed the saddle height was indeed too tall. Lowered it back to pre-fit height and all was good. Dec '25- In preparation for 4 months and hundreds of miles of Florida cycling, I took my bike in for Silver tuneup/service. In Fl. I was having intermittent issues with the rear derailer not downshifting all the time and then suddenly downshitting 2 gears. I spent 6 weeks adding and subtracting 1/8 turn on the barrel cable adjuster to no avail. Google search said possible cable hanging up in a bend so I unwrapped my bats and straightened out the rear shifter cable as much as possible. No change. Bought a chain gauge to check chain wear. No issues there. Out of frustration I took it to the lbs in Florida. Fifteen minutes later and $17 less in my wallet, its back to shifting perfectly again. The problem? The shifter cable wraps around something on the rear derailer. There is a groove for the cable to lay in where it wraps around and the cable was not in the groove. I spent $222 on that Silver service and I had to pay another mechanic to fix it. Not the experiences I had expected, for sure.

As THE shop in town to get best advice (do not rely on the folks at Holiday Valley if you are…read morerenting there), on riding in the area. Also operates now as the Bike and Bean with a burrito shop up front. Drop by grab a bite, chat up the bike staff, ponder the trail options. It's too bad that mtb tourism isn't enough to have kept EBS's bike rental operation going, but we make do with what we have.

Slightly jaded; as I've known Dennis since the day he sold me my beloved Specialized StumpJumper…read moreover at Mud Sweat and Gears 8 years ago. So I've watched Dennis grow into the head mechanic position at MS&G, and eventually buy the bike business out and start his own gig - EBS. This year was the first year EBS moved into some great space on the main drag of Ellicottville on East Washington Street. Now that the storefront is much more visible and easy to access, anyone rolling through town can't miss the best (and only!) bike shop in EVL. Dennis and Pat live to ride bikes and can solve any bike related problem that comes up. They know their stuff and do an amazing job. Stop by for bike advice, mechanical help, local race info, or directions to some great trails in the area. They're in the bike know...... Help support our local bike shops :-)

I always go here for all bicycle needs. Teddy, thank you for your amazing service today. Their…read morestaff is super knowledgeable about any bicycle you bring in. They offer many kinds of bicycles across a huge variety from old-fashioned to brand-new. It's priceless how thankful I'll continue to be for a well-maintained corner shop Gem in Allentown. Thank you guys. 10 out of 5 stars. May God Bless you all.

Took my bike in for a desperately needed tune up and picked it up yesterday. The brakes work…read moreperfectly (thank you!). New chain (excellent!). But as I'm riding today the gears seem to shift occasionally while I'm just pedaling, not shifting. I'm not a bike expert, but it probably shouldn't be doing that. Sorry, but I'm taking it somewhere else next time. The people are nice and the story of the shop is fun and all, but they don't seem to do a very good job of actually servicing a bike. And that's sort of the point...

GoBike workshop is wonderful. The employees are so easy going and helpful. They assist and…read moreexplain without ever making you feel stupid. They give you the tools, space and instruction to do it yourself. The prices can't be beat, by far. They have used or new parts (and take donations of bikes and parts) available in the workshop. I replaced 2 cables, opening one shifter, learning how they work and following how they are attached to the bike. It was a great experience. I had a goofy grin on the whole time. I was ecstatic to finally get down and dirty to the guts of my bike. The place is housed in an old police station with bikes surrounding the entrance, literally hanging around. I highly recommend bringing your used bikes here as donations and using the workshop to repair your bikes. It was so much cooler than just dropping my bike off to be fixed by someone, although they will do that for you, you don't have to do it yourself. It's just a unique option to learn while doing the work yourself.

The GO Bike Workshop has been great to me. Tucked into an…read moreold police station at Linden and Colvin, it's a fantastic place to learn about mechanics, pick up parts, or buy a used bike. Adult bikes worked on by the mechanics there generally run from $100-$200. They accepts bike donations year round, which they use as in their various programs. Every time I visit my confidence with mechanics improves. I never thought I'd be so excited to learn how to true a wheel! The instructors are very patient and explain things well. On most Sundays they offer specific classes, such as Fix-a-Flat, Bearings, Drivetrains, or Basic Wheel Maintenance. In the summer and spring they offer Learn to Ride for adults and kids. In the winter the shop is only open to the public 3 days a week but in the nice weather they are open for retail just about every day. Naturally there is lots of bike parking but there are a handful of spots for cars too, and otherwise easy street parking nearby.

Once again I was here for yet again another flat tire. In less than two years and not daily bicycle…read morerides, this is NOW my seventh flat bicycle tire! It's been since 2021 when we got our Citizen bikes and now have 1050 miles on them, which seems to us like a lot but we do NOT ride our bikes everyday. I've owned a bicycle as a preTeen when I'd ride the one way distance of about 23 miles from North Beach San Francisco to the Golden Gate Bridge, then through Mill Valley, then UP to the Mt Tamalpais peak, then speed down without brakes to Stinson Beach and lunch, then ride back at young age of 14 ! I was young BUT knew enough to stop in Sausalito for fish & chips at the then famous Arthur Treachers Fish and Chips! Those were the days! These days here in WNY I've so many flat tires on MY folding 16" ebike since we started riding our real bikes on various area biking/hiking trails since 2021! In ALL of my bicycle days of my past in Spain, France, but mostly in my San Francisco, I've maybe had two flats, back in those days when I rode on the streets and as fast as the cars next to me! Yesterday was flat number SEVEN on my 16" folding eBike and as I mentioned, we do NOT ride often, and on the bike paths we use, I'm always looking out to AVOID stones glass and bumps more than covid! What is it with these bike that is so "bad" I am getting so many flat tires? Are you experiencing this too where you bike? It took them about 35mins and it's as good as new.... AGAIN!

The quick release axle on my bike broke just before going on a ride. Stopped by this shop and they…read morehooked me up immediately! The staff looked through some spare parts helped find one that matched. Best part was they gave it free of charge! Wasn't expecting that but happy experience.

I did just stop in for a minute being in the neighborhood I had to check it out. I'm going to…read moreassume the man I talked to was the owner but either way he was very personable and friendly. He asked if I had any questions and discussed bikes with me for a short time. He was knowledgeable about bikes as well as trails and where to ride. The shop is super clean with everything in it's place, neat and orderly. Quite a few shops I've been in things are piled all over in disarray so this was nice, easy to see what's for sale. There were accessories like locks, bells, seats, tubes plus a good variety of new bikes. The prices seemed really great for a bike shop. I can't write about service but I would definitely bring my bike here and try it if needed. The parking lot and entrance are in the back enter from the side street....easy peasy. I look at this as a great find....love to see bike shops around.

If you are looking for no frills, fair, and friendly service, this is the place. Called ahead to…read moremake sure they were open during this complicated time. They have a good system with signs reminding you of the rules without sounding judgmental. I came in with a well loved bike needing a serious tune up. Both staff were very friendly and gave my bike a quick look over with specific explanations of what I needed and why. They gave me a price estimate right away; something I truly appreciate. It was a quick turnover so I came back a few days later and staff was just as friendly and helpful as the first visit.