From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

I don't think I've ever encountered a dentist who is as kind, responsive and attentive as Dr. Chan…read more I had a few questions after my daughter's visit and he made time to call me back the same day to discuss them. He also personally fulfilled a records request for me after hours, instead of asking me to wait the next day, which would have been more than reasonable. Thank you Dr.Chan!

I had a wonderful experience with Rockwall Orthodontics. The staff is very friendly and…read moreprofessional. I went into my first consultation wanting invisalign, but was properly educated on the benefits of braces in my particular case. The results were better than I could have ever hoped! I highly recommend this group. Rescheduling appointments can be a bit tricky, but this is just a testament to the booming business that this successful company has.

We started going to this orthodontist after being transferred from another place that no longer was…read morepracticing orthodontics. The doctor and staff are all friendly and knowledgeable.

Recently changed my dentist and my first visit went exceptionally well. There was no push from the…read morestaff for any providers unlike other dentists where they make us to opt for all services available. My wife and kids go to the same dentist and they are all happy with the service.The staff was friendly and professional. The environment was really clean and neat.

Amazing staff and great team everyone is so nice and do a quick and quality job they help you with…read moreany information you need they explain everything

We took our young daughter to get a consultation for braces to a newly opened orthodontist here in…read moreRockwall last year. We were not impressed with the staff and especially the orthodontist. They were not very friendly. It's important for your child to feel comfortable in a new situation but the orthodontist made us feel on edge and was not engaging with my daughter. I'm not saying she needs to be entertained but you can at least be friendly, pretend that you like kids and try to smile at the very least. That's why I'm very happy to have found Orthodontex. From day one they've gone above and beyond and we couldn't be happier. The staff is wonderful and friendly. Brooke is adorable and always has a sweet smile on her face when you walk in. The office itself is beautiful with plenty of open, comfortable seating. They even have a Keurig with different coffees, teas and hot chocolates! I was afraid after getting her braces my daughter wouldn't want to go back for adjustments but she actually loves going to her appointments! I highly recommend Dr. Shaw's office to any parent looking for the right orthodontist for their child, young or teenage!!!

We recently moved from CA and decided to continue my daughters treatment here. Lana loves it! They…read moreFaceTimed me for her 1st consultation since I was still out of state... they were so helpful and accommodating, kept me involved while the Dr. was examining her! Friendly staff, clean, fun and up to date with technology :) ohhhh yes! And checkout their Tiktok!! To me that says a lot about the team and how DR. Shaw makes sure everyone's engaged! Looking forward to seeing great results!

Went with them as they were in network for our insurance and even paid for all the work up front…read morebecause I was offered a little discount if we did so. Really enjoyed smile makers for the first year or so my son was a patient here. They even did very well through the Covid shut down. They managed patients at the new norm with what seemed to flow flawlessly. The last few months with them were less than ideal. The techs and ortho always had it together but their front office staff really seemed to struggle. My sons treatment went over the time estimated. Partly his doing but partly not. He had instruments (springs that cut his cheeks wide open, almost through the outside of the cheek) put into his mouth that did not work and they had to be removed and treated traditionally with rubber bands. It goes without saying that it took longer for this treatment with rubber bands partly his fault for not wearing them like he always should but it was also inevitable that it would take a little longer than the metal springs. We made it through freezes, snowmageden, etc. we even came to an appointment that was scheduled during a freeze because I wasn't sure if the office was closed or not and when I called and texted the automated line (that is "always monitored") I received no response, ever. When we arrived, the office was closed. When we returned to our next appointment, I was hounded for a $55 cancellation fee for my appointment. I guess when they don't inform you of closures and cancellations it's appropriate. An office lady argued with me that she sent messages out to patients but I did not get one. A fluke I suppose but none the less I wouldn't have driven on ice if I had the information that they were closed, common sense I think. Then when I told her I messaged them asking if they were closed I received no response. Well at that point since they didn't have my correspondence it was my fault but me not receiving their correspondence was impossible. Crazy how that works. Disclaimer, We did reschedule a few appointments assuming they wouldn't want him in office with me having Covid (4 times to be exact) and one appointment I for sure dropped the ball on. My fault. I'll take it. Towards his last appointment I was charged the $55 appointment cancellation fee due to too many appointment reschedules. In three years I think the total was five appointments rescheduled, I think. They implemented their cancellation policy towards the end saying the cancellations and reschedules of his appointments delayed his treatment and other patients also had a lot of cancellations so they had to do this across the board. Okay I'll give it to you even though I didn't agree with it. The last appointment we had was rescheduled by them, it's okay for them to reschedule I suppose. The day of his last appointment we had an appointment at 1030am and I received a call at 8-9 in the morning that I missed because he had a different appointment. I received another call stating I missed his 8am appointment and I would again be charged $55. I told the lady that she was wrong my appointment was at 1030 and we would be there for that appointment. She said his appointment was at 8 but they did have a 1030 appointment available if I'd like it. I again told her I would keep my original appointment and see them at 1030. A short time later I received a text message stating it was her mix up and his appointment was in fact at 1030 and when she rescheduled it, it was her mix up. Needless to say, I finally just had them remove his braces "before treatment was completed." My sons teeth were not even 1mm off from competition and since we were only worried about cosmetic issues, I didn't mind if it meant not dealing with their office staff anymore. Again the orthodontist and his technicians are great. Very friendly and good with the kids. The office staff could definitely use some training. The manager was my least favorite of the bunch. All in all not the most horrible experience I've ever had but the system is rather flawed and if you're looking for communication by office staff, this probably isn't the place for you.

I had a retainer break, I had it made in another state. I found smile makes online and decided to…read moresee if I could have them repair it. Within a day I was in the office taking impressions later that day I had my retainer in hard. Wow! I couldn't believe it. So fast and all repairs were done in house. Staff was friendly and professional, beautiful office. Thank you Dr!!!

My family and Friends have gone here for years, there is always new people working the front desk,…read morea revolving door now! You will never get to know the people. Our recent visit was a surprise they have a Black lady (African American) very sweet and warm inviting demeanor, how long will that door stay open. Very sad situation with these people We give one star because the Chinese man that is there now made my family feel like we were getting Robbed. At every visit something new is the matter with my kids teeth tell us lets maximize your benefits even though we dont need works done To us this is FRAUD and I have seen that these type of dentist do service that people don't need it's about money. Be Aware before you go here we will never again.

I went to Rodem Tree dental for the first time on April 28th for an exam, x-rays, and cleaning…read more They did four fillings. About two weeks ago, one of my fillings that Dr. Nam did failed and broke off. According to another dentist it was due to moisture contamination during the procedure. I was refunded for the broken filling.

Love love love this place. They will work with whatever it is you have going on! And if they can't…read morethey will let you know. Dr K genuinely cares for his patients and takes pride in his work. Love his office staff and the system they have is super efficient. I love that they are making the place bigger and more spacious.

I would not go to that place. My experience. The team and the orthodontist are there for the check…read moreand their feelings are sensitive. I walked in there the place was TINY. There were way too many people up at the front like it was a party. They welcomed me with a fake "hello". Im in sports media I have to be able use my judge of character and read people. None of them introduced themselves to me. I ask questions a lot because I'm an observer. Whenever, I would ask simple questions 4 different females looked at me. They didn't care to know what I was thinking or talk. They just cared to speak and that's it. When I was all done with the consultation Dr. Hardik T. Kapadia, DMD walked in and sat down with me with a folder of my information and told me "based on my feedback from my team. I can't help you" then walked me out. I got no explanation no conclusion or referrals. They are not there for you. I was actually completely ok with finding another orthodontist which I will happily refer y'all to Bio Rejuvenate on renner road. The place is big, upscale and there are also a bunch of other practices there. Very disappointed they handled it extremely unprofessionally. Not making decisions for anybody but just letting y'all know.

Dalrock Dental... where to start?…read more Haven't been to the dentist in nearly 5 years, needless to say, I have some problems with my teeth. I finally manned up and made an appointment, and the experience was nothing short of amazing. First off, the atmosphere is so laid back yet professional. Office staff and hygienists are super friendly and knowledgeable. I came in early for a cleaning 1.5 hours ahead of my appointment, they found time to fit me in. Conversation is probably the best I've ever had at a medical office before. From all of my past experiences, I've associated medical professionals as very straightforward and... well...a bit socially awkward. These guys bring not only the dental, but the social skills as well. For real, I'm looking forward to my 6 month checkup, can't wait to hang out with these guys again. I'm so lonely.

I will never recommend this office to anyone. I have been here for years, it was under a previous…read morename or got new ownership so I thought I'd hang on and see if things got better, but it has not. I have had numerous appointments cancelled the same day as my appointment that have been on the calendar for months. This past cancellation I received by email, luckily I happen to check before taking off work. This is just unacceptable. My husband uses them for his braces and has nothing but trouble with the billing department. He has paid in FULL for services but still gets bills and the billing department won't return calls or help. I definitely recommend looking elsewhere for services.