I recommend y'all to come to Sweet Family Dentistry!! They are great team.. They will be there and…read moretook care of pain and fixed my tooth.. it's not really expensive!! I got approved by payment program fast!! Trust me.. that place is very special!! That's why they called sweet!!! Thanks Everett

From the moment I walked into Sweet Family Dentistry for my first appointment, I knew I had made…read morethe right choice. As a new patient, you never quite know what to expect--but any nerves I had quickly disappeared the second I was greeted at the front desk. The entire team was friendly, professional, and genuinely welcoming. What stood out most was how cordial and attentive everyone was. They didn't just process paperwork and move me along--they took the time to get to know me. I felt like more than just a name on a chart. Every staff member I interacted with was knowledgeable, patient, and happy to answer questions, making sure I felt comfortable every step of the way. The level of care and attention to detail was truly top-notch. From the thorough exam to the clear explanations about my dental health, everything was handled with excellence and professionalism. If first impressions mean anything, Sweet Family Dentistry absolutely exceeded mine. I'm genuinely looking forward to my next visit--which isn't something you hear people say about the dentist very often

The docs and staff are the best around. I wouldn't even consider going elsewhere. They never…read morerecommend anything no absolutely needed and they always provide options if available.

I've been going to Dr Allen since I moved to rockwall... He always gets the job done... Quickly,…read moreprofessionally, and as painless as possible. His office staff is knowledgeable and friendly.. I have no complaints.. As nice an experience as a dental office can get.

I switch over to Greenhill when my insurance changes coverage, and I really never appriciated how…read moremy last dentist took care of me during my visits. I've given Greenhill 3 chances and each have failed, first visits he wanted to sell me extra stuff, I only went for a cleaning and trust my teeth are one of the cleanest that come through, 2nd visits he overslept and I waited outside with the dental assistances while we waited for him, about an hour, this last visit I actually got seated on time, but after 10min in x-rays I didn't get my cleaning until an hour and a half later, just sitting in the chair with a bib. I just can't even try anymore, never been at a dentist for 2+ hours just to have them clean my teeth for 8 minutes. Go somewhere else, I refuse to continue to come here and pray my coverage let's me go back to my last dentist in Rowlett

Wow! I am so impressed. Like many, I do not love going to the dentist. Dr. Bhatt provided high…read morequality care in a friendly manner. My cleaning went well and Dr. Bhatt and his staff did not push any additional unneeded services. Also, my insurance was accepted and their office works with many insurance plans. Additionally, Dr. Bhatt spent time answering each of my questions and was genuinely so kind!

Great care, from the dentist to the dental hygienist to the front office and billing. Wonderful…read moreexperience and honest advice. They don't upsell. Highly recommended.

A really wonderful dental operation. Great dental hygienists. No pressure to replace crowns like…read moremany dentists. I highly recommend this very professional dentist.

As a very anxious dental patient I fear going to the dentist. Yesterday I had an emergency visit…read morefor my front tooth. My anxiety level was through the roof. Dr. On and her assistant, Chelsea handled me with aplomb. Not only did they dispel my anxiety with their detailed explanations, but they calmly spoke to me throughout the procedure to ensure that I knew what they were doing and how long it would take. Thank you Dr. On and Chelsea for making the visit to the dentist my best one ever. You are both amazing professionals.

I am very disappointed with my experience at this office. We received inconsistent information from…read moredifferent providers about my husband's treatment. Initially, we were told that both impacted wisdom teeth needed to be removed with bone grafts. Later, another provider said only one tooth would need a bone graft. When we finally met with the oral surgeon, she advised us not to remove the right impacted tooth because it was lying sideways, very close to the nerve, and could cause permanent numbness. We ended up removing only the left tooth. The billing was just as confusing. We were charged for one hour of IV anesthesia (four 15-minute units), but the timeline simply doesn't add up. I left the treatment room at 1:03 PM, and my husband didn't even have an IV yet. At 1:33 PM, a staff member told me the procedure was finished and asked me to bring the car around. My husband walked out at 1:45 PM. When I questioned the one-hour anesthesia charge, I was told it included recovery time. That explanation did not make sense to me, especially when the actual sedation time appeared to be much shorter. Patients deserve clear communication, consistent treatment recommendations, and accurate billing. I have requested a detailed explanation of the charges and hope the office will review and correct them. Until then, I cannot recommend this practice.

When I first moved to Rockwall a friend recommended Dr. Grisanti. That was eight years ago. This…read morewas one of the best decisions that I made in the move here. From the first visit, I felt very comfortable with my dental care being placed in their hands. The greeting is always warm and friendly, the care is thorough but gentle, and Dr. Grisanti always sits down and informs you of what is going on with your dental progress. One thing that always impresses me as opposed to most medical appointments is that with all this, the appointments is right on time with no lengthy unexplained waits in the reception area. I have recommended this practice to my friends and wanted to put this out there for anybody looking for a great dentist that really takes care of his patients!

Very great Dentist, he is patient and explains everything. I don't feel rushed or pressured to…read morecommit to anything I am not comfortable with.

**UPDATE** They called me back and are now referring me to…read morean endodontist for my root canal as well as sending me a prescription to the pharmacy for the pain in the meantime. They also offered to start the root canal in-house if I was unable to get an appointment scheduled at the endodontist anytime soon. I appreciate the follow-up and have updated the number of stars. ------------------------------------------------ Two years ago, I would have given this place 5 stars. Today, I'm giving it 1 because they have more patients than they can handle. I went in on 7/9/2018 for a cleaning and because I had a pretty bad cavity. The dentist worked on my tooth and at the end of my appointment, told me it was pretty deep so that there is still a chance it could need a root canal. He specifically told me that if I felt pain in that tooth or it became sensitive to give them a call so that I could get the root canal scheduled. Today, 7/23/2018, I called because since leaving the dentist on 7/9/2018, my tooth has been sensitive. The pain has been getting worse, so I called to find out how much it would cost to get the root canal. The lady that answered said they don't normally call insurance to find out the coverage information until the day before the appointment and that is when they would tell me how much it would cost. Well, I'm not going to schedule an appointment to get work done until I know I can afford it. She ended up looking at my chart to see if they had the estimate listed from my previous appointment, and thankfully they did since they obviously weren't going to go out of their way to find out. After finally getting an estimate, I asked to schedule an appointment to get the root canal done. After waiting on hold, the lady said that she can't schedule me for a root canal because my chart stated that I didn't need one on that tooth. I explained to her AGAIN that the dentist told me just 2 weeks ago that there was a possibility of needing one and that if it started to hurt, that was a sign it needed a root canal and to call to get it scheduled. She said the best she could do is schedule to get my crown put on and during that appointment I could tell the dentist about the pain/sensitivity and he could look at it during that time and determine what needed to be done. I asked her, "So, you're telling me I have to come in to get my crown put on, but tell the dentist I don't actually want my crown put on because of the pain I am experiencing in my tooth. Then have him look at my tooth a 2nd time just to schedule another appointment for a root canal that he already told me I could possibly need?" - She said yes, that I might not even be able to get my root canal done that day and that it would depend on how busy they were! Frustrated, I told her to just schedule me for the next available appointment since I was in pain. The next appointment isn't until 8/2/2018!! So now I am in pain, have to wait 10 days to get in to see the dentist, and on top of that there's a good chance I won't even be able to get the pain taken care of that day and will have to schedule a separate appointment to get my root canal done once the dentist confirms that I need one, even though he already said there was a chance of needing one. I am beyond disappointed in how this place has changed in the past couple years. Once I get my tooth squared away here, my husband and I will be finding a new dentist office.

Went in January, was told I had 6-8 cavities, they helpfully offered a payment plan to get them…read moredone. Didn't have insurance so I put it off. Went to another dentist (having had no work done) and got a clean bill On my teeth, no cavities. Almost went through with having my "cavities" filled

We recently moved from CA and decided to continue my daughters treatment here. Lana loves it! They…read moreFaceTimed me for her 1st consultation since I was still out of state... they were so helpful and accommodating, kept me involved while the Dr. was examining her! Friendly staff, clean, fun and up to date with technology :) ohhhh yes! And checkout their Tiktok!! To me that says a lot about the team and how DR. Shaw makes sure everyone's engaged! Looking forward to seeing great results!

We moved to Texas from out of state and needed to find an orthodontist who could finish out phase 1…read moreof my daughters braces. When we found Dr. Shaw I was excited by all the glorious reviews, blown away by the gorgeous facility and nice office staff! We met Dr. Shaw on our first appointment to go over how he would take over finishing out her treatment and after that we never saw him. Flash forward to the day my 8 year old is getting off her braces and is so very excited because not only is she getting them off but her birthday is the very next day! As a parent I was so very excited for this special day only to be let down because it was not a priority on Dr. Shaw agenda. We arrive and my daughter starts to have her braces taken off by Britney, during this time my daughter starts to state it hurts and then even has tears rolling down her cheeks! Britney not only seemed annoyed but tried to tell my daughter she isn't doing anything that hurts her and she is hurting her feelings by crying (Like are you serious you as an adult just said that to a child) Britney continues to work on my daughter and of course my daughter starts to cry again to where I finally had to tell her to stop and something is wrong because my daughter doesn't just cry and over react! Britney got up said nothing to us left us sitting in the chair with no explanation for 10 minutes, while other patients were seen and went and talked to Dr Shaw! Then Dr Shaw comes over to see what is going on to find one of my daughters tooth is loose and the pulling the braces And wire off was causing pain to the newly loose tooth. He was gentle and said he wouldn't clean the remainder or the glue on that tooth because it's going to come out anyways to spare Her any pain. Afterwards he said she is good to go, gave her a popcorn bucket full of candy and that was it! No sooner does he do that I immediately have another woman asking me to sign paperwork of release when I am just trying to capture a picture of this moment! My daughter gets told she can sign the wall and then that's it...no pictures no big Celebration or congratulations nothing, it was very disappointing for her and for me! When I walk to the front I ask Chandra (who has always been sweet every appointment we have seen her) if they take pictures with those that get their phase 1 braces off and she said no, that's for phase 2! I left feeling disappointed and hurt for my daughter who was in tears on a day she should be so excited! Only to see on social media that Dr Shaw does take photos with phase 1 patients who get their braces off but clearly we weren't important enough! Sad because up until that day a new family to Texas had referred those we knew and worked with to him and promoted his business via social media, but not anymore! Every patient should be important and picture worthy and no one who works with kids should make them feel bad when they cry...Britney maybe was having a bad day I don't know, but her words and treatment were horrendous to a 8 year old child! I wanted to love Shaw orthodontics and for a couple months did, until the day that was to be special and mattered was ruined! I realize my opinion and review is a minority but my experience to my child and myself did happen and I am not afraid to speak up!