Though their quote on hardwood floor polishing was lower than a few others, I would not recommend nor would use EPS again. I paid $850 on 2 levels of hardwood floor cleaning. They came with Mr. Clean, extremely dirty looking bucket, and dirty mop head. When I questioned this, Freddie told me that the disinfectant kills everything. For this amount, I would think that a clean mop head would be a given. I don't know where it's been (hospitals, other people's bathrooms, pet-filled homes, etc). Perhaps, two buckets (one for cleaning and one for waxing) would be more professional as well. They ran out of product midway and had to go to Home Depot to buy some more. Thank goodness, they did change the mop head to apply the floor wax polish. While parking into my garage, his assistant broke the rear view mirror on the garage bricks. Luckily, it did not do much damage to the structure.
I had to leave before they finished. When I inspected my place when I returned, I noticed under the polished floors there were many pieces of hair and other particles. It was not a thorough sweep and mop job. I had to use a razor to lift it out in many places. Definitely have any contractors you hire to perform their services in a small area before you pay them based upon price, awards, or "reviews". Plus, he did not bother to review with me what would be done before beginning. I had to ask along the way while they were doing it. If I had known, I would have best gone out and bought Bona Wood Floor products and did it all myself for $100 with better products. It sure would be nice if booties were worn into anyone's house by contractors.
Then, on their website it said that reviews were done by customer lobby. Sure they were friendly and prompt and on-time, but the work was not up to my expectations. No one from there contacted me regarding my feedback. That is why here is my "yelp." read more