My experience with AMEN Movers was extremely poor. I found the company on Nextdoor, but had I…read morereviewed their Yelp ratings, I would have avoided them entirely. The Yelp reviews closely mirror my experience.
I initially spoke with Lloyd, who came to my home to assess the items. I pointed out several fragile pieces, and he assured me that his team would wrap them, including a jewelry stand, vases, and pictures. He provided a quote for $702.50, and we scheduled the move for August 14 between 9:00 a.m. and 10:00 a.m.
At 10:24 a.m., I texted to ask for an updated arrival time and received a response of ten minutes. The movers arrived at 10:55 a.m. Once they began, the process appeared to be going smoothly. While they were packing the truck, I was transporting boxes in my car to the destination.
After they completed the move and began unloading, I returned to my home and discovered that several items had been left behind. When I notified them, they stated they could not take the vases and pictures because they were not packed. I reminded them of my conversation with Lloyd, and I also pointed out a bench that had been left in the dining room. They then agreed to return for the remaining items.
While unloading, I witnessed one mover attempt to place my dining table on a dolly without wrapping it. The table rolled off, and the leaf fell out. I took photos. When I addressed this with the lead mover, he suggested repairing it with wood glue, which was unacceptable.
At the end of the job, I was charged $897.00 and informed that they accept only cash, Cash App, or Zelle, which prevents any credit card dispute.
I contacted Lloyd regarding the damaged table, the items left behind, and the lack of proper wrapping. He stated he was not aware of the damage and later claimed he had fired the movers because they were using his business to start their own.
When I inspected my storage unit, I found the items packed in an unsafe and poorly organized manner, with heavy items stacked on top of unstable pieces. My mattress and bedframe were placed at the front, and other items were at risk of tipping over. Lloyd agreed the unit was poorly packed and came with his daughter to help me get to some boxes that were stacked very high. also showed him the condition of my sofa and bedframe, which were only partially wrapped, resulting in dirt on the sofa.
When I sent photos of the damage, Lloyd did not mention filing a claim. Instead, he offered to pay out of pocket but said he could not do so immediately due to family issues. After giving him thirty days, he sent $200 through Zelle and stated that no further reimbursement would be provided.
Although Lloyd was polite, he consistently avoided accountability and offered multiple excuses. Based on my experience, I do not recommend AMEN Movers. The lack of care, inconsistency, and overall inconvenience outweighed any benefit of supporting a local business.
Of course you see a one star because I had to but definitely Zero stars.
Thank you for reading.