Stacey is great. Really genuine & friendly. She knows her craft well & executes accordingly. Happy to have found her!

I had a terrible experience at the Epilation Clinic. After entering the office and removing my mask, Stacey Elder criticized and insulted the appearance of my facial hair so ruthlessly in front of her office manager that I broke down and started to sob. She made me feel grotesque and foolish before even asking about my history or what my gender journey has been like - instead she just "couldn't believe I had been walking around looking like that". I've felt never felt so disrespected by someone who was supposed to be administering me care. I contemplated just leaving right then and there, but I thought she would've insulted me further by charging me a cancelation fee on top of the humiliation. Instead of apologizing, she continued to double and triple down on what she had said throughout the session, especially once she learned that my occupation is as a visual merchandiser in a clothing store. I was recently diagnosed with Dermatographic Urticaria - which is a condition that is also known as skin drawing - which makes shaving a very difficult and painful process. I have a lower pain tolerance and used a numbing cream a few hours before hand on the right side of my face - as I have had previous electrolysis treatments on that side. I told Stacey this, but she insisted that she work on both sides of my face, even after I told her I would prefer not to because of my pain tolerance. She also told me that I made her feel bad for crying after she insulted me. Stacey claims to be a 'Trans Ally" but if she really was, she never would have treated me the way that she did. read more

I found this business through the Electrology Registry of Baltimore website. If you're curious about electrolysis/not sure if it's for you, check out my reviews of ESCC in Boston which details the need to knows and how incredible this process is at changing the quality of your skin. http://www.yelp.com/biz/electrolysis-and-skin-care-clinic-brookline?hrid=9UZ9yZnllsV-SjukDl9n2g&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) I found myself at EC to finish up some stray hairs that I had left over from my time in Boston. Scheduling an appointment with Stacey was easy and I immediately felt at ease when speaking to her. At the first place I tried to contact [which will remain nameless], I was met with an incredibly rude attitude--as though THEY were doing ME a favor. All good, I'm more than happy to continue to bring my business here. It's a pricey service, and definitely a commitment, but thus far I'm happy with my results here and will continue coming back for my hair removal needs. Also I should note that the reviewer below me is clearly NOT knowledgeable about electrolysis. One treatment is not going to leave you hair free. read more

I'm enjoying the hairfree, carefree lifestyle. Because of the Epilation Clinic, I no longer use harmful methods to remove unwanted hair. Stacey takes good care of my skin and it shows. The location is convenient and there's plenty of parking. I highly recommend Stacey Elder. read more

Stacey is the best! She listens and adjusts her treatment to my needs. She is highly educated in her field and she takes the time to explain when I ask her a question. Thank you for great treatments! read more

I've had nothing but the best experience at the Epilation Clinic. My face is hair free and my skin is glowing. I would recommend their services to anyone! read more

I've been to a lot of clinics in a number of cities, and this one ties for my favorite (with one out of state...) Stacey Elder does a fantastic job. My skin has reacted well to every treatment, and they are having a strong impact. Stacey shows a level of care I have never encountered - she called to check in after initial treatments, takes her time and doesn't irritate my skin, and generally is careful, skilled and wonderful. Add to that, she's a friendly, cool woman who plays good music while she works. I really appreciate her and am so glad I found her! read more

Just went to have my consultation and first 15-minute treatment yesterday, and it was a great experience. Stacey really took the time to go over everything about how electrolysis worked, and even made sure I drank a cup of water as soon as I arrived since I said I hadn't had much to drink earlier and apparently hydration helps the electrolysis process. Since this was my first time, she only put the numbing agent on my lip area, rather than all over, so I would be sure to get the "full experience". While it hurt a little when she removed hairs from the area without the numbing agent, it wasn't too bad, and I can understand her conservative approach to make sure I won't have a reaction, without having a numbing agent possibly mask any reaction I might have. I'd also like to note that I was there using a Groupon, and didn't feel that I was treated any different than I'm sure she treats here regular clients. As with all Groupons I've ever done, you have to first buy the Groupon, and *then* schedule an appointment to use it, you don't just show up, not mention that you bought/wanted to buy a Groupon, and then expect her to guess that you wanted to use a Groupon. In fact, I had bought the more expensive option of 2 60-minute sessions, and after talking with her, we decided that I really didn't need more than a 30-minute session at a time, and she was happy to work with me to come to an arrangement that was acceptable to us both. read more

I have totally enjoyed my experience and my skin is looking great!! Stacey has been in business for over 25 years, and I've never heard or read a complaint. Just as with laser hair removal, electrolysis takes time, patience, and commitment. Stacey is extremely sanitary, knowledgeable about more than electrolysis, but all of the other factors that go along with having and maintaining healthy skin. She's very warm, and you really feel comfortable and as if you are a close friend or family member. I have PCOS and did not care to do laser as I've heard it can grow back. The prices are reasonable and you get full quality attentive service for your $$$.... To the person under the name Bugrad or whatever, you mentioned 2 very important things, HER DAY OFF & I DIDN'T FEEL LIKE GOING OVER THIS.....How'd you know she was off unless she told you?; WHY didn't you call back prior to your arrival?; and WHY would you not want to clear up the groupon concern prior to starting your service???? That's on you, a closed mouth doesn't get fed. She has a PLETHORA of BUSINESS, so no, the world of Epilation Clinic or Stacey does not revolve around you and your self-esteem. In addition. Unless YOU PAY FOR THAT DURATION OF SERVICE , there's no way to remove ALLLLL of the hair on your desired areas, ESPECIALLY on your FIRST VISIT! I started out slow, and she explained very well that there will be hair left, but I'd need to keep coming because she tries to balance the time on each side, meaning unless you pay more, you need to come back. In addition, hair grows in cycles, you could have more hair grow the next day or week and think that she left hair, but it's not the hair that was removed coming back, it's different hair on a different cycle. You must keep alllllll appointments to get it all., and to maintain. Laser hair removal itself, when done properly, can take on average 6-12 months.... So go figure! PLEASE DO NOT TRY and ruin this lady's awesome reputation that's been built up for years. How many businesses have you maintained serving the public for over 20 years????? It's not easy, and no one is perfect. Get out of your feelings and stop playing VICTIM. I'm sure this isn't your first time overreacting and making a mountain out of a mow hill I assure you that everyone will have a wonderful experience with Stacey!! She came highly recommended, and I HIGHLY Recommend her as well. Unless she retires, I won't be going to anyone else. I'm a Licensed Cosmetologist and am extremely knowledgeable myself, and I don't go to just anybody. I trust Stacey, she had been upfront, honest, and if she doesn't get to you right away, keep calling. Once you're a regular, you won't have to call because your appointments are made when you check out...... 5+STARS FROM ME!! Oh, and I'm a new/returning client who had no knowledge of Stacey or Epilation Clinic's service delivery prior to October 2015. read more

I had a very hard time finding an electrolysis in Baltimore I found this place on Groupon and I'm just really disappointed. Although the owner is very very friendly, professional and means well she really needs to get her business skills like really fine-tuned. She did not listen to her voicemail on her day off and when I arrived It was a state of confusion. I wanted to use a Groupon for this service; It would have been significantly less as I already had a credit and 20% off discount with Groupon I left a voicemail asking her if I could use the Groupon but she didn't listen to the message when I got there I didn't feel like going over this. I ended up getting charged for the Groupon and by her on my credit card. The first side that she started with still had hair so I'm completely confused about all the bouncing around. A lot more should be able to be done in the time spent. I'm extremely knowledgeable about electroylosis. I'm really not sure if the methods are up to date. I now have to go somewhere else and its a huge pain. read more

Personal attention for total skin care. Stacey is the hair terminator!! We laugh now at what I call my yearly social visits vs. my monthly visits. read more