**THIS REVIEW IS SOLEY FOR CUSTOMER SERVICE (LACK OF)**
CAUTION, THEY WILL TAKE YOUR MONEY WITH NO REGARD TO YOUR BOOKING FREQUENCY! After purchasing several al la carte services and a product, I purchased a package in full (and began sessions) but was NEVER told my remaining sessions expired, until they expired! Prior to their "expiration", I called and left voicemail to make my follow up appointment to which no one returned or acknowledged. Weeks pasts, no one ever followed up or called to even get me back in or say "Hey, you're about to loose out on your INVESTMENT!" The misspelling of my name in THEIR SYSTEM likely resulted in me having NEVER RECEIVED an electronic copy of my contract, hence me being unaware of an expiration policy. When I told the owner about this, total disregard. I even mentioned not wanting my money back but desiring the services. No regard. Instead, she argued and lied her entire way through our interaction. Lacked customer service/communication and any regard to acknowledge me as the PAYING CLIENT ahead of loosing HUNDREDS OF DOLLARS IN SERVICES. When I asked for a copy of my contract, the owner persistently tried to "prove a point" to me about having already received it, their cluttered website, and her email system rather than resolve my real concern. After warning of potential legal action, it was THEN a hard copy of my contract was finally provided (along with an erroneously stated BS final notice.....with my name still misspelled!). I acknowledge policy but poor customer service is always unacceptable.
POOR CUSTOMER SERVICE! POOR COMMUNICATION! LINE UP YOUR OWN APPOINTMENTS IN PERSON/ADVANCE BECAUSE THEY WONT! THEY WONT CALL YOU! THEY WON"T RETURN A MISSED CALL/VOICEMAIL OR REMIND YOU! AND THEY LIE! Had I not called to make an appointment, I would have never known my shit expired! Terrible customer service, never again! read more