Today I stopped in on 8/21/2026 and purchased some makeup products and I had a very pleasant experience checking out with cashier Kayleigh! she has a really bubbly and cheerful personality, her makeup was beautiful and she was very engaging. I had bad experiences in the past but she is too notch and is an absolute asset to this location. I hope she gets to see this review. read more

This particular location is located next to Sprouts which is convenient. Plenty of parking. The shop is a little overwhelming with all the selections and bright lights. Thankfully they have it marked nicely so you know where each product is located. It gets really crowded the past few times I've been there. It takes at least 15-20 minutes to check out. Be sure to allot yourself time. read more

wow, this is a good Ulta. It's not the best. The help on shade matching, or finding certain products is definitely underpar to any other Ulta that I've been to throughout this country. The service is overall OK but nothing special and definitely underwhelming. Same with the selection of inventory, they typically have what you need, but definitely not always. Sometimes certain brands are just over picked and simply out of stock. I don't know where there's an Ulta close by so if this is your only option, it's not bad, but it definitely wouldn't be my top pick. read more

I've been shopping at this location for years. Today was my last day shopping at this or any ulta. I have never had an unpleasant experience at ulta before today. I was profiled and followed throughout the store, made to feel totally uncomfortable while shopping and BROWSING at this store, just because of the way I choose to express myself through my clothing. Because I present as a hippie. I am so humiliated and honestly pissed off. What is a makeup/skin care store if not to browse. Adios, I'm over capitalism, consumerism and corps anyway, but this seals the deal. With all due respect Ulta, if people can't shop in your store without being trailed, what's the point in having a brick and mortar. Peace be with you, but Ulta I'm predicting you'll close in 2026. read more

I never post reviews, but I just had the best experience with the makeup artist, Leslie! I'm getting older and had a few product ideas in mind but was very uncertain. Leslie was patient and talented (and fun!) and helped me select the best products and colors, and helped with proper application, too. I haven't always had the best experiences at this store but Leslie was amazing. Thank you for helping me feel my best, Leslie! I'll be back. read more

I have been at this location at least 2x times now. Each visit either left me happy or in my feelings. I am not by any means a professional make-up artist or is an avid make-up wearer. I have been learning about make-up from a dear friend. This person knows what they are doing and I really learned a lot. Well, after a little time passed, I started purchasing my brushes and make-up items, some on-line and some from other beauty stores. I have been to the one in Hunt Valley for a surprise facial by hubby and the customer appreciation is felt. At the Towson location, it is a touch and go. I have encountered a few helpful sales personnel that were able to assist me in my search for specific items. My first visit would not have taken place if I didn't have issues with the on-line shopping cart. I came in for mostly primer and concealer makeup and possible additional items. I knew what I wanted without any assistance, but felt a bit uneasy because a female security guard was nearly watching my every move and was on top of me while I struggle to find the shade I wanted at the NYX brand of make-up area. The concealers were placed at the very bottom close to the floor and it was hard to see the shades or the name of the shades. So it was easier for me to sit on the floor to find the shade. At some point I was able to get up, even while the guard watched over me. I really wanted to just leave at that point, because I never saw the security leave my side or attend to other patrons of other races than POC. But I had an event coming up and I wanted to do a trial run before my event, so I just tried to get all that I needed and leave. And this visit was during a week day in the evening. My 2nd visit, I returned on a Saturday and it was packed. It was difficult finding help or to identify who actually worked there on the floor that day. Several ladies were very sweet and helpful. This time there was a male guard and he was quite not all in the way, but you can tell he was doing his job. I guess if I want to feel more at ease to shop on a Saturday. I purchased more brushes, lip pencil, and other make-up items. By the time I was ready to check out, the line was much smaller. I give 5 stars to each and every individual who helped me find what I was looking for and even offered additional tips. Overall, for the security I had to give 3 stars. Not every POC customer steal, and definitely nor do they need to be watched every step they take to browse. Every customer maybe a new customer and do not know the lay of the store and might need time to adjust and look around. Maybe hire more staff for the floor to help. I truly understand people steal, but that female security left a bad impression on me. read more

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I had a great experience at the Ulta in Towson. Tishawn did an excellent job matching a Bare Minerals foundation to my complexion and showing me application techniques. She helped me find a Clinique lipstick I'd been searching for, too. Tishawn was professional and very helpful! read more

Jada was amazing. She was super sweet, very efficient and professional. Thank you Jada, for all your help!

I don't even know where to begin. We ended up at this location to secure some makeup for my niece's graduation photoshoot. Kayla M. Was super helpful and knowledgeable regarding which products to use, ingredients etc. I also needed support with finding a sunscreen and she took the time to go through multiple product suggestions along with exploring and explaining my ingredient concerns. I'll definitely be back again!!! The staff at this location is amazing read more

I came in the store today. With my makeup on to see what i could do to elevate my look. Jayden was so helpful i asked her what did she think my makeup was missing and she took her time helping me find bronzer blush and a ton of other products she really made my experience enjoyable. This is the second time I've had exceptional customer service at this location... i don't come in often but when i do everyone has been helpful. read more

Solid experience. I was able to go in, and with a little searching found someone on the floor to take me directly to what I was looking for. The sales person gave me a very detailed product overview that helped me make my decision. The line was pretty long, and there was only one cashier--which was not preferable--but the line moved pretty quick. The items in the bins near the front (the last minute buy area) had some good things, but they were labeled incorrectly for some of the prices. FYI- They do have an order online and pick up in the store option, although I have not yet used that service. read more

I was actually shopping at a nearby store when this Ulta location caught my eye. I knew I had Ultamate Rewards points, so I stopped in for a few make-up items and saved $12.00. Amanda was my cashier, and she was very professional and enthusiastic on a busy Sunday afternoon. Lots of products from skin/hair care to make-up and accessories. Great customer service today! read more

Way less packed than other Ulta locations although the checkout line was long. It moved fast though. My only gripe was they did not carry a product that the online store said was in stock here. So I had to go for a different product. Sales associates were helpful throughout. read more

I came in after having a rough day. I was on Google looking up some products to start using when Adrianna came up and asked if I needed help. She simply changed my entire day around by being so friendly and helpful. She helped me pick out shampoo and conditioner, a leave in conditioner, facial sunscreen, a facial exfoliant, and a tinted moisturizer! She was extremely professional without being overwhelming. We had great conversations and she color matched my skin! I'm so very excited to try out all my new products. I'm very pleased with my experience and believe she deserves this recognition for being so kind and helpful! read more

Ulta Beauty - Hair Salons Near Me - Towson, Maryland

I had a wonderful brow waxing experience with Adriana here at Ulta in Towson! My eyebrows had come to a point where they needed professional help and I'm so happy I booked an appointment here with Adriana. She was very professional, sweet, and personable. She sanitized the station and all of the tools and got to work. My eyebrows look amazing! I've gotten so many compliments on them. Adriana is very skilled at what she does; not only do they look fantastic, I was very comfortable during the wax and touch-up tweezing. My eyebrows finally look twins instead of distant cousins lol. Thank you! read more

DO NOT GET SCAMMED I recently visited this location to pick up a couple of basic necessities and to my dismay, the Duo lash glue box was completely empty. I believe that employees should be diligent about making sure the products they keep in stock are still sellable to consumers. Now I have to take time out of my day to find the receipt and go back and dispute my purchase which is draining and annoying overall. Ulta Towson employees, please do better. read more

I did not know a lot about makeup...but when I tell you the gorgeous Kendal got me and my friends right!!! We were struggling to color match but she took the time to do more that she needed to. I loved my experience and I cannot wait to come back. But shout out to the other amazing employees, they were so helpful and sweet. read more

Sales people are always super nice and now know me by name, is that a good thing?!? :) You never feel judged aka not wearing makeup in a beauty store like other franchises and always am able to find someone if I have a question. Pick ups are easy, returns are too. Not enough good things to say. Highly recommend. read more

Our saleslady was awesome! My cousin and I are older ladies ( i'm disabled) and we took a makeup class. The next day (11/03/2019) we arrived at the Ulta on Goucher Boulevard in Towson. They were really busy, and we waited for someone to help us. We managed to get Chom ( I think that was her name), and she was DA BOMB!! Not only did she help us both with choosing makeup, she showed us how to use and apply the makeup. The store was short handed, so she had to go to the register to help out the other cashiers, but still managed to give us great customer service. She helped my cousin pick a shade of red lipstick suitable for her deep skin tone, and was so pleasant, despite having to bounce between helping us and he co-workers. Thank you Chom for making our experience a good one!! read more

I was a previous client of Harmesh before she worked at ULta and followed her to her new job. Harmesh is one of the SWEETEST people you will ever meet. She is so kind and honest. I have been only going to her for my hair for the last two years. She genuinely cares about my hair and always makes it look like celebrity hair. Refer to my earlier reviews for when she was at another salon. She can do long, medium, short- anything! I love her and can't wait for my next appointment! read more

Ulta Beauty - Long bob by harmesh - Hair Salons Near Me - Towson, Maryland

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The customer service here is not great at all. I went in for some new foundation, and I needed help I was ignored. They were just standing around talking. No one asked me if I needed any help, like at Sephora. Just terrible. I put the foundation back did not even make a purchase. Will not return to this location. read more

Very upset to open the box to my BRAND new revlon volumizer hair dryer to see that it's been used.The photos do not do it justice,it is covered with thousands of what I can only guess is white "dandruff" and hair. Called Ulta and the manager on site tells me customers will come in and use products, put them back in the box, and then put them back on the shelves. This can't be acceptable??? #fullpriceforlice read more

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I go to this Ulta quite often and spend plenty of moola here, so it's very unfortunate that the employees always bring me down! No one ever greets me or smiles. This last visit the security guard woman decided to hand me a bag for carrying things -- is that her job or? After I finished checking out I noticed the brand I had purchased was buy 2 get one, the cashier didn't even bother to mention it although I am sure it popped up on her little screen. Had to get back in line to return and get my free product. After this last visit I will probably just order online from now on. read more

Horrible job , I'm not happy with my hair at all ,the color and the hair cut is not what I asked for it.I asked her If she can make it more blonde and she said yes and charge me extra for using special product.she was too rough with my hair , absolutely burned my hair and did not do what I ask for it. read more

I came at night on November 5th 2020 and my expierence was amazing to say the least. EVERYBODY in the store was personable,friendly, and knowledgeable. Definitely will come back ! read more

This location is a little more "upscale" in comparison to other Ultas. We arrived around 8 pm on a Thursday and no kidding, there were about 6 workers asking to assist us. LaMonica assisted us and her customer service was amazing. She didn't try to upsell me and stayed within my budget. She also showed us the best products in my price range. She knew the products well. I would drive out of my way to visit this location. read more

Went into the store to pick up an online order I always get very overwhelmed when I come to Ulta just because I'm not a big make up girl but recently I have been very interested in getting more into eyeshadows and liners and brushes etc. After browsing and reviewing a few products on my phone a young woman named Porscha asked if I needed help. Not only was she very sweet and professional but very relatable and for once made me feel comfortable and asking basic make up questions she answered all my questions had me laughing told me things about the company that I didn't know before all in all a great experience can't wait to be back. GIVE THAT GIRL A RAISE! read more

Curbside pick up from here was a breeze! It took less than 5 minutes to receive my online order. Took proper covid precautions. Had a good experience overall. read more

Buyer beware! I made the mistake of trusting this store a second time. AGAIN, I was sold prior wore make up. This is disgusting and unsanitary. Clearly the floor staff is not checking stock. I won't give a third chance. Go to the other Ulta in Hunt valley or Sephora down the road. read more

I followed Harmesh from her old salon to this one. She does an excellent job on on my haircuts. I'm very particular about my hair and Harmesh never disappoints me. The salon itself is a beautiful place to relax too. Highly recommended! read more

Ulta Beauty - Hair Salons Near Me - Towson, Maryland

Ayesha or Aisha however you spell it from the Mac bar has given me the worst ULTA experience I could ever imagine. While I was searching for my color in a foundation I asked her from some advice but she was too busy flirting with the security guard. I decided to interrupt their conversation to ask for help. The attitude I received from her was unreal. She told me she was talking and another Beauty expert could help out. Mind you there was no one in site. I explain to her that I needed help with Mac though. She proceeded to talk to the security guard. At this point I left right out the store. Because of this experience I will never return back to this Ulta store ever again. read more

Ulta Salon is incredible at this location! I would definitely recommend visiting for your salon needs! read more

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decent selection of makeup, doesn't always have every option in stock. the employees are friendly but the security guard is extremely racist & makes it highly difficult to navigate the store peacefully. i bought over $250 in products and he still followed me & my boyfriend around--not any of the white customers in the store--ONLY us. and this is not the first time. i'd rather order online than be treated like a criminal every time we walk inside. read more

Saturday a.m. shopping for foundation. No one approached me to offer assistance. The girl who did help, was not knowledgeable about foundations or even the ULTA brand, the new flowe brand. She said people are slow to come in on Saturday. When I left at 1 pm, there were many people in the front chatting. So disappointed in such a unprofessional attitudes toward customer service. I did speak with the manager, wearing green lipstick 8/4/2018, And was not St. Patrick's Day. She had a flat affect and lack of concern for my delemia and offered NO solutions or options. She did not offer to pair me with an experienced provider to answer my questions. I will say the greater was warm. read more

I've gone to lemonade stands with more finesse. Catty, rude...time to try another location!

I came in for a haircut on 7/28, and the hair stylist, Kim basically just chopped off all of my hair 3 inches above what I asked for. When I came in, my hair went halfway down my back and I asked her to take out the split ends, and only take off an inch, and she made my hair almost shoulder length. From beginning to end, it was a horrible experience. She didn't clean up the hair from the last person sitting in the chair, she didn't ask me where my natural part was, she just brushed it out and started cutting, she didn't verify what color I wanted my hair - when I told her I wanted jet black, she took it upon herself to make it natural black (which for those of you who don't know, is slightly brown). I told her it was too short, and she said that it's because I'm turning my head to look at it in the mirror. When I was done with my color and cut, I told her that it was longer on the right side and shorter on the left, so she cut the right side some more, but not evenly, and then styled it with a slight curl in front so I didn't notice the difference in length. I also asked for a clean blunt cut, and she gave me an A-line - which I also addressed with her, and she did nothing about. When I called to speak to a manager, I asked for a refund and a correction, Catlin was really sweet, and tried to do what she could to help, but the store manager, Chrissy Anne told me that they could refund the cut, but not the color, or they could refund the whole thing, but then they wouldn't fix my hair. Since the color and the cut were both wrong and un-fixable, I asked for them to reconsider, and they denied my request. I'm getting married in a couple months, and I have a huge business conference to go to on Wednesday where I'll be with company executives and my shitty ass haircut. Now I'm stuck with a short hair cut and I'll need to get extensions for my wedding. I have been a loyal customer with the Ulta beauty salon for years, and always get my hair cut with them, but after this experience, I will never, NEVER return. I may just be one person, and a number in the system, but I hope you all know that this is how they treat their customers when they mess up. The icing on the cake is that I even tipped the hair stylist $10 because I used to work in the service industry and I survived off of tips, so even though she messed up, I still felt bad for her because it took her 2 hours to mess up my hair. I hope they clean up their act soon and stop hiring messy hair stylists, and start treating their customers with more respect when they are hyperventilating on the phone because they are so upset. read more

Horrible Customer Service!!!! I walked in the store and I was not greeted. I walked around the store for 10 mins looking for a particular foundation and still no one never said can I help or anything. They do not EVER have to worry about me shopping in that location EVER!!!! They also didn't have the color foundation I needed after working around looking for it read more

I get my brows done here all the time. Monica is amazing and super sweet! I have recommended her to numerous people and they all love her. She is super knowledgeable about the products and she takes her time to be sure that you fab when you leave! Always a great experience! read more

Nope. I will never again use the salon or benefit bar at this location. Let's start with Monica at the Benefit Brow Bar. I had been going to another girl there who left. Met Monica who was all too happy to tell me my former esthetician's problems that led to her departure. Also happy to tell me that she had to short sell her house and the moving process. Tacky! So I try the salon where I met Andrea. Andrea took 30 minutes to wax my brows. Granted I am Italian but come on!!! This left me late for hair appointment and amazingly the stylist (who I had never seen before) still wasn't ready for me. I left without a hair cut. No problem there are plenty of other places to get your hair done. I made corporate aware of the problem but amazingly never heard from anyone about it. Bottom line this store could care less about your business and it shows on every level. If I could give zero stars I would have. read more