Update: TJ, the manager of the store, called me directly and we had a great conversation about this…read moreunfortunate situation. He was sincerely concerned and apologized. Growing up in a neighboring city, he understands the value of community and expressed his desire to make this right. I truly appreciate TJ's effort to opening up a conversation to clear this up. It really can be as simple as that - having a conversation where two people show respect for one another. TJ said that I can reach out to him directly for assistance with either ski clothing or ski rentals.

Eric was amazing at helping me find the perfect ski boots. He was extremely knowledgeable. Having…read morethe right boot is everything thank you Eric.

Ok I came to this location because we had plans to rent and needed it close to our niece's house…read moreand I wanted to check out some additional boots my Christy's didn't have in my size. They guys both at the boot wall and at the rental counter were both fantastic. I wish I could remember their names but I came in the evening on 12/17 and 12/18. This store is a lot more spacious but has a lot of empty areas. Overall it doesn't have fantastic selection in terms of winter gear in my opinion for like jackets and pants. Now the gentleman that helped me with fitting for my ski boots was amazing and was super helpful in finding me a boot that fit for large calves. I haven't gotten new boots in 6 years so I forgot how this goes but even during the heating and molding process he was great and told me what I needed to do. Even the other guy working there was great in helping the family next to me while they were setting up their daughter with all new gear. The gentleman at the rental counter on 12/17 then the folks on 12/18 were awesome and even though I was planning on picking up my niece's gear Friday they let us take it Thursday night and were super laid back. Awesome staff all around here and everyone seems to really know their stuff!

The employee in the ski boot section was an absolute dick to me when I said I was looking for a…read moreboot under $400. He laughed in my face and said that there's no way that I'll find any boots in that range that aren't used.

I needed a new transition set-up and really benefited from the 1:1 customized assistance I received…read morewith my custom complete. Eric and the staff were super polite, knowledgeable, and helped me customize the perfect set-up. 5 STARS and Highly recommended!

izzy helped me find the right size boots of my snowboard. She was very kind and helpful during my…read moreexperience!

The manager here, Michael W., essentially stole an item that I returned so yeah my 1 star review is…read moremore then warranted given the theft of the watch I returned at his store. If I could give negative stars to this manager and his store I would but unfortunately 1 star is the minimum.

We love REI! We love this one most because it's smaller and close to home. While it doesn't have…read moreeverything it does fit the needs of most our needs plus the staff is kind and super knowledgeable. The staff here actually want to help! You walk in and doesn't take long before someone wants to help. I love how easy the in store pickup is here as well. My kids love to run around the store as well with things they enjoy in the kids section. Of all REI it's always my fav one to hit up plus it's on the way up to mountains depending which way you go up.

KC always delivers on a fantastic ski or snowboard tune. Quick turnaround and never tries to sell…read moreyou more than you need. If you need a ski mechanic you can trust, go see KC at Ski & Boot Lab.

Amazing service! KC went above and beyond to try and squeeze our ski mounting in his busy schedule…read moreand have it done at a reasonable time. He was really thorough with the job and explained everything to make sure the skis were safe. I will definitely return for any ski jobs I need done and I recommend everyone to check this place out if you need ski service

Before I bought my wife some skis, she was renting them from Happy. They were always super helpful…read moreand friendly when we called them over the phone, and you can tell they actually wanted to help, even if we just had a question. Their prices are a good value, and we found it easy and convenient to rent from them and are at a great location. My wife brought her new skis in and they helped her not only get her boots set properly, they also waxed them for her. We'll be sure to keep coming back as we need tube ups along the way, and you should too, because their customer service will blow you away! Cheers!

Great spot for last minute skis , knowledgeable associates, flexible return policy…read more Used their internal brand "aspen" surprised me with how well they held up on the keystone resort A bit heavy but still good quality

Highly Recommended!!! The customer service was Top Shelf and the mechanic did a great job on our…read morefamilies many BMX, Dirt-Jump and Mountain Bikes....It is great to have one shop that has great mechanics who can repair and upgrade any of our bikes

Bad service. Wouldn't give me a wrench to fix my buddies front wheel. Told me that I was gonna get…read morea ticket for riding my legal ebike on the trails. When I asked to buy one he started mouthing off

Nice little locally owned shop! We stopped by here to check our gear and it looks like they have…read moreproduct a plenty along with very personalized service. While I'm not in the market for anything snow sport related, I found out they also do ski and snowboard rentals so that may be something I look into in the near future.

I walked in and I walked right back out again because he wasn't wearing a mask and said he wasn't…read moregoing to wear one inside. I don't care to support a business who doesn't care about the safety of their customers. If they can't even wear a mask to protect their customers, how do I know the equipment I buy from them would be safe on the mountain?

Love having a reliable store to go to and great service and trustworthy recommendations on gear…read morechoices! Mike got us all sorted with back country set ups!

Mike is awesome! Kind, generous, and knowledgeable. He is always donating time and gear to…read morecommunity groups, finding deals for customers, squeezing in repairs, always helping get kids on bikes, and will even fix your road bike with only the smallest amount of ribbing. He also happens to be an excellent mechanic.

There isn't anyone to assist in the shoe dept. 10+ customers walking around with no help in sight…read more I left the store, went into the mall to find what I wanted but couldn't. Went back to Dick's and still nobody around. I went into their store-room to find two employees on their phones. One of them found the shoes I was looking for. I found a manager to offer feedback, but he acted like I was taking him away from his job... not really interested in hearing about it. Have fun on your decline Dick's.

very unfortunate that we've never been to this location & we were approached by a cop (who was very…read moresweet) who let us know the store called her because they recognized us as frequent flyers.... again odd considering we did nothing wrong and never been to this location before. do better.