Made an appointment online, received text reminder for said appointment. Once there, my iPhone X battery was replaced in less than 10 minutes. Friendly service, and good advice and pricing as quoted online. While I was there, several other customers also came in and were treated courteously as well. Next time one of our many phones or tablets needs a new battery (or screen), I'll definitely go here again. Recommended! read more

I had a cracked phone screen needing replacement. I made an appointment on their website, which asked me for the phone make & model before allowing me to book the appointment. I gave the make and model a few times - once there, and once in my "additional comments". They booked the appointment and I got a confirmation text message. The day of my appointment I got another text to remind me of the appointment. I took off work early to go to the place and dealt with traffic, and when I got there, they said "Sorry we can't fix that kind of phone." Two stars for honesty, but minus three for making me waste my time when they knew well ahead of time what kind of phone I had. read more

I dropped my iPhone and even with a nice case, my front screen cracked and I was not able to hear any sound when making or receiving a phone call through the phone or ear piece. . :( I went in and and ask about replacing my screen and how it may have affected hearing my phone calls. I spoke to Moussad. He is probably one of the most honest business owners I have ever met. Moussad, could have charged me $69 to replace the front screen and put the phone back together without guaranteeing I would be able to hear the phone calls I make. He said, just go to Apple store. Pay the $150+ they will charge you to swap your phone out for a different one. "Do not waste paying me for work i can not guarantee". Honestly, great customer service! Even though I did not have work done here...but was willing to pay, I give the honesty and service 5 out of 5 because it just does not exist anymore. Overall, the quotes I received for repair were good. Ask for Moussad. read more

Amazing service!! I am a surgery nurse and watching Masood repair my phone was like watching a surgeon in action He's a professional, kind, super quick serviceman and I would recommend his services to anyone! He literally accommodated us last minute to repair my screen and I didn't even tell him about my dud of a battery (didn't want to inconvenience him with another last minute request) but he literally took a half second look at it and recognized the battery was bad (saw corrosion marks just at a glance and was able to diagnose the bad battery that had been plaguing me for months--see what I mean about the phone surgeon comparison??). A++++ Thank you, Masood!! read more

Came in around 1:30pm and received speedy service by Ali. Our son's iPhone X screen went blank when he was sleeping. Ali was able to quickly diagnosis the phone in front of us and took the time to explain the mechanics inside. My son had originally looked it up online and thought it would be a simple wire was disconnected from the mother board. But once Ali opened up the phone he discovered that it was intact and was a different problem. We appreciate the quick work Ali was able to provide along with all the other questions we had around the shop. Definitely would come back for any of our cellphone needs! Thank you! read more

Phenomenal service. Easy to schedule, has everything thing needed for the repair, personable service at a fair price.

Easy to make an appointment and the service was polite, honest, and solid. The technician replaced my cracked phone screen and battery in an hour. Seems like a family owned business so i like supporting these types of businesses. read more

For the first time in my life, I dropped my iPhone (6+) in such a way that the screen shattered. After doing some online research, I found E-Phone, who I believe is tied for having the best price in the area. I walked in to the shop this morning, and I walked out less than 15 minutes later with a phone that looks like new! Ali, the proprietor, was friendly and quick, and we were even able to chat about Persian vs. Afghani cuisine while he worked. All in all, it was a terrific experience, and I happily give E-Phone a very rare 5-star rating (for me)! My only negative, and it's not a big one, is that he told me that the tempered glass is normally $25 (which he discounted to $10); however, it appears that normal prices are between $5 and $15. read more

Service is nice and friendly price is affordable they always there to help with any question recording phone and computer. they have original parts screen glass and great customer service . I highly recommend this place for everyone . read more

ePhone Services - Mobile Phone Repair Near Me - Sunnyvale, California

Ali is awesome. He was able to replace the screen on my iPhone 6s immediately. Like he's done it a thousand times. Good conversation while he worked, too. His son was with him and sat quietly while Ali worked. His shop is very small so don't blink or you'll miss it. Price was great. I 100% recommend this shop for any phone repair needs. Thanks again, Ali! read more

Symptom: Broken iPhone 6 screen. I gave them a call and they answered relatively quickly and provided a fast quote. I came in for service and the phone was repaired under 15 minutes. They asked me to test all components related to Screen. Great customer experience. Recommend. read more

Customer service is really bad. Person working there doesn't have any knowledge about phones. Put on a bigger screen protector then when I told him he said he doesn't have my phone size screen protector. I had called in before I came in if he had my phones screen protector. Would recommend not to go here. Time waste & products are all fake. Not real screens or screen protectors. Save time go somewhere else where. read more

super quick, helpful and amazing service. Certainly would be my goto place for any phone service from now on. read more

Ali's service is the best ever. I'm fixing my mobile devices in his store for the past 5 years and I have nothing but good words! I highly recommend Ali and his team if you ever need to fix your mobile phone or any other electronic device that is the place to go! read more

Got my iPad 2 Glass fixed here and it cracked in less than 7 days without dropping and just by using the iPad. Decided not to take it here the 2nd time and instead went to iFixer in Cupertino. They looked at the iPad and said "Did you open this iPad earlier?". I said "Yes, but it was opened by E Phone". They said they do not know this repair shop but they can tell from outside that the glass they used is very cheap quality Thin Glass that you can buy on ebay for less than $10. Another thing they said is the Glass is not flush to frame and is raising from the frame as they have used poor adhesive. I am waiting to get my iPad back from iFixer and will write a review for them after I get my iPad fixed by them. Created a account on yelp to write a review of the E Phone iPad quality. Their iPhone quality may be fine but I can say their iPad quality is very bad. read more

Brought my iPhone 5S 3 months ago for a broken screen. Cost me about $150 to have it fixed. After I brought it home I had some problems with the headset speaker distorting, could have been from dropping the phone but wasn't noticed. I brought it back and the girl opened the phone back up and we finally got the speaker working. No charge. Then I had another problem with the screen, I forget exactly what now. Brought it back again and she ended up giving me a whole new screen. No charge. A little while later I tried making a phone call and realized the sensor which keeps you from pressing buttons with your face while on a call wasn't working, and I kept hanging up on people. Unfortunately I couldn't bring the phone back right away since I was leaving to Europe for almost 3 weeks. Then I noticed the glue on this new screen was starting to separate. So I brought it back in again once I returned home, now about 3 months from the initial repair. The man that works there (who wasn't in before) said it was out of their 60 day warranty but he would sell me a new screen for cost. And he said this new screen was from a different supplier and should be a lot better. I ended up also having to replace the sensor and the speaker to solve all my problems. In the end he did all this at cost which I appreciated. It was annoying to have paid $150 only to have to redo the work 3 months later. But I realize they couldn't send the part back to the manufacturer at this point since 60 days had passed. Another $100 and my phone is as good as new. I tipped them $20 for the labor. So yes, it cost me $270 in 3 months to have my screen replaced twice but I can't put all that blame on them, they didn't come out far ahead through this whole thing and made sure I left as happy as I could. I appreciate their concern for their customers satisfaction. I'll be back if I need my phone fixed in the future and will tell my friends and family about it. I'll also just make sure to come back within the 60 days if I have any problems. read more

Service isn't bad but they are more pricey than another place I went to in Cupertino. $55 vs $39 for battery replacement. Not sure why I went here, convenience I guess. They also only take cash. They emailed me an invoice that said they replaced my screen but they replaced my battery. Now I'm wondering if they charged me for a screen replacement instead of a battery. I've emailed them three times asking them to correct the invoice but have yet to hear back. Ordinarily I wouldn't care but I am going to expense this and need the invoice to be correct. Their skills are fine and they're nice people, their prices are high, and the customer experience is lacking. read more

I recently had ePhone Service fix a broken screen on my fourth generation iPad and could not be happier. Not only did they provide same-day service, they also did so at a price lower than I had been quoted by other service providers. And, I could not have worked with friendlier people. Both Ali Masood, who fixed my device, and the lady at the desk when I picked it up (I'm so sorry I forgot to ask her name) were extremely helpful and honest. A friend of mine had asked me to obtain a quote for a phone screen her daughter had broken and instead of trying to make money off of the issue, I was advised to tell her it would be cheaper to buy a used phone than to try to repair it. This type of honesty is rare and extremely appreciated. I know now exactly who I will be bringing all of my iPhone and iPad issues to. Thank you so much ePhone! read more

Service here is FAST! And very attentive. I came on a Saturday and the door was locked, but the worker opened it for me. I didn't have cash and needed to run to the ATM down the street, when I got back my screen replacement was already completed. I wasn't even out for that long. The price could be a bit lower, but I don't know what the cost usually is (Asian places do it for 50$). Anyways, great place and great service and even quick! She quoted 5 minutes to get it fixed. Can't complain. read more

Replaced the lcd and screen for $159 for a Galaxy S3 other places quotes me at 180-200. Good price compared to other places. Took 15 minutes so was able to wait while they fixed it. I would definitely recommend their services as they are convenient and have excellent pricing. Its at the corner of Kifer and Lawrence expressway so it is easily accessible. Same building as Phoenix Real Estate right before Costco. Note: They accept cash only. read more

Fast, Friendly and courteous service. I been going there for nearly one year now. They get the job done. I recommend. read more

Very great experience. I came in with a broken iphone 5s, and was out within 15 minutes. They are very friendly and I would definitely recommend this place to anyone. It is great to know that there are still people who truly care about their customers. Support local business! read more

Open on Saturdays with many parts in stock. Cathy replaced my screen and helped me put a protective screen on my iPhone 5 in only a few minutes. The parts and labor came out to $90, which was way cheaper than most places. Usually parts alone would be around that much. Cathy was very knowledgeable about servicing these phones, so I was able to get a lot of helpful tips from her. I highly recommend this place. As other's have mentioned, it's better to have cash on hand as I had to make a seperate trip to the bank. Not really a big deal for me though. read more

Amazing service. Fixed my phone correctly the first time. Very professional and quick and fair prices. Highly recommended for any phone or laptop repair services read more

Service was great. Fast and nice. Took care of my iPhone 5 quickly, without any issue. iPhone is working great. They changed the glass as well as the LCD. they are knowledgable and able to take care of other issues as well. Will return. read more

Excellent service! Sadly, I dropped my iPhone 7 Plus recently, and the screen shattered! I called several places within the area to find out how much it would cost to fix it, and this place gave me the best price and also offered a 90-day guarantee! It's family owned, and the two brothers who helped me, Ali and Massoud, were both extremely professional and did an excellent job fixing my phone in just a few minutes, while I waited. I HIGHLY recommend this place to anyone who needs any repair services for their phone or laptop. They are honest, very professional, and trustworthy. They also stayed after hours to help me, as I came in just before their closing hours. read more

Yes, it is true, i showed the phone in east bay shop, i can tell the name, not want rhis seen as advertising, He proved that the front, back and home button, put by Ephone are NOT original. I paid them 146 dollars to put original parts and 3-4 months later, home button mulfunctioned as well as screen, And i learned that, to replace all those only costs 110 dollars, This guy is a liar, definitely. Front desk guy, probably owner with beard is not trustable. read more

I recently broke my 7plus screen once again and came here as a repeat customer. Both times they have been very professional and quick with my repair. Also, I've seen more expensive prices at other places. I recommend anyone to come here! read more

I will preface it by saying this is my very first review that I'm giving a thumbs up, the merchant has not yet received a penny from me, yet willing to treat me like a customer. My recently purchased Samsung GS5 has been great, with one minor annoying issues - the microUSB charging port flap kept breaking off. For the short term, it's not a major problem, but having lesson learned from my GS3, without a protective flap, over time the lint will gather inside the charging port and rendering it unable to charge. Last weekend, after shopping at Costco, as I waited for the red lights to turn green, I caught the sign of E-Phone Phone & Computer Repair. Upon returning home, I checked it out on Yelp, as I do with all businesses I may be interested, one day. First thing one would notice is a name - KATHY, a repeated theme on a lot of reviews, on how courteous and helpful she is. Well, showed up inside their tiny shop, Kathy was serving other customers but made sure she acknowledged me (Can't say that for a lot of businesses!), a very good sign! When it was my turn, with her nice smiles and very friendly helpful manner, she told me that they don't have the parts yet, but immediately, she turned to her computer and helped me find on eBay and Amazon while continue to apologize not being able to help me. I said to her, "oh no, you've been great help!" And, if in the future, I have any parts need replaced, I'd come back for Kathy to help me out. And, I STRONGLY recommend her and e-Phone Phone & Computer Repair to everyone needing their device serviced. ANYONE can service a broken cell phone screen, but not everyone can do it inexpensively, courteously and a great smile. THE FATHER's smile - that's a bonus and PRICELESS! read more

I had a cracked screen and they took care of me quickly, even offering a discount on a screen protector. Kathy took care of the repair within twenty minutes and was enjoyable to chat with. I will definitely bring back any Apple products if I need anything done! read more

Came in for a malfunctioning iPhone screen and was impressed with the speed of the work. I was expecting to have make a return trip but was able to wait in the office and have the job done in less than 15 minutes. read more

I came in around closing time, my phone needed to be fixed, I needed it for tommorow and the screen was broken beyond repair. He offered to stay past closing time to replace the screen and, when finished, gave me a free glass screen protector on top. Although it was all cash, he took what cash I had and I paid the rest on card. I came in with nothing and came out with everything, great people! read more

Definitely coming back! Super good quality and very fast. I dropped my phone in water and completely ruined it. I thought it I was a goner. They said they could fix it and they fixed in no time. 10/10 would recommend! read more

Had my iPhone 6s screen repaired here this week. The person here (I guess the owner) is soft spoken and very friendly. He was a bit busy on the day, so I had to come back after a couple of hours to pick it up, but the work was neat. He wanted to make sure that everything is good for my satisfaction. What impressed me more was how much in detail and with patience he was explaining things to another customer who was there before me. Next up - my iPad with broken screen. read more

The guy who fixed my 5S Iphone seriously knew what he was doing. Told me what was most likely wrong (which he verified as the case after opening up the phone), what it would cost to fix, why the phone was eating up battery life (thanks to Apple trying to get people to buy new phones) and how I should just get a new battery while the phone was open. He also came prepared to show me some used phones just in case the phone was not reparable (it was and is now working just fine). He also noted that the tempered glass cover had a small crack in it and that I shouldn't bother replacing it. In other words, did not try to sell me something I didn't need. Quick repair also; had it back in less than 3 hours. read more

Amazing job. Phone is like new. Quick fix (under an hour) and great customer service. Highly recommend!!!!

Called them and asked time and price for screen repair? They surpassed my expectations for both. Would recommend to anyone. Very flexible, professional and easy to work with. In and out the door in 15-20 mins. read more

I've been having issues with my IPhone 6s battery life. My options were to send it back to Apple for battery replacement and possibly not have my phone for 5 days, replace it myself through Amazon DIY kits or pay someone to replace it. I decided to see how much it cost at this shop. While it wasn't the cheapest option the replacement was immediate. I mean, the dude stated he could get it done in 10mins! I don't even think it took him that long. Definitely worth having an experienced person replace my battery, has a warranty, and I still made it home in traffic in relatively the same time. 5 stars in my book. This is not a review of the battery since I just got it replaced. read more

I dropped my iphone 5 and entire screen completely shattered. The service was amazing and fast. It's was repaired under 15 minutes. The pricing was fantastic. read more

Came in to fix the battery of an old iPhone 3GS. The person fixed it but the phone had other issues, so probably need to scrap it. Overall, the person did a good job fixing the phone. read more