Steam room, red light and sauna need maintenance more often…read more I truly wish management would limit the $10 access to the least busy hours. This gym has potential but it's overcrowded with teenagers who just hang out. We need a good gym Murphy-Wylie area with a more expensive entry level and higher quality.

RATING: 1 STAR I want to be precise here, because this is a…read morefactual account and every number in it comes from CLUB4's own paperwork. In late May my company bought a 12-month personal training package at the Murphy location for one of our employees -- "3x60min 12Months," three sixty-minute sessions a week at $66 a session, $792 a month. I am the account holder. The employee was never responsible for any of it, and CLUB4 has never billed him a dollar. Over two billing cycles CLUB4 collected $1,584 from us, for 24 sessions. It delivered five. Month one: the manager who sold us the package said he would train our employee personally. He did exactly one session, about 45 minutes rather than the contracted 60, then left CLUB4 and moved out of state. No replacement trainer was assigned. Weeks passed with nothing. The billing never missed. Month two: a second trainer was assigned, cancelled the scheduled sessions almost immediately, and four sessions eventually happened in the last two weeks. Nineteen prepaid sessions were simply never provided -- $1,254 worth at their own price. Our employee was available the entire time and never missed an appointment. Two things to know if you are considering a contract here. Their agreement expires unused sessions six months after purchase, so every week they fail to staff a trainer runs the clock down on sessions you already bought. And a payment "freeze," which is what they offered us as a fix, extends your contract by however many months you freeze -- something we were not told when it was proposed. We served written notice of breach twice by certified mail and offered three ways to resolve it, one being a straight refund of what was never delivered. CLUB4 ignored both letters. Seven weeks later they referred the account to collections in our employee's name. Whatever the equipment is like, this is how the contracts are administered. Read yours carefully.

I've been going to OTF Murphy off and on for over ten years! I tried some other gyms and came back…read morein February. I'm so glad I did! They take such good care of the studio and he coaches are amazing! I'm down 30 lbs since February and gaining muscle and confidence! Thank you OTF Murphy!

I love this studio and staff! They are always so positive and motivating. The coaches always make…read morethings fun. I never thought I could stick to any work out regimen but orange theory makes it so easy to stick to. You cam go at your own pace and you definitely see the growth.

I'm a recent member of Snap fitness in Wylie, Texas, and I'm impressed by everything: the staff ,…read morethe equipment, the amenities (the little, very cosy, almost personal bathrooms with a shower, sink, and a little bench, small towels) which makes everything look more like a club than a community fitness place. Sarah and Melody are very friendly and helpful, a real blessing. Everything inside is sparkling clean which is very encouraging and gives a sense of safety when it comes to getting infected by germs and bacteria, etc. The location is excellent for me, and the fact that the gym is located in a very safe area of Wylie (right across from the Fire Station) enhances the security of anyone adventuring in the middle of the night. On top of it, a little incentive îs offered to its members (T-shirt, bag) which is nice even if they're meant for advertisement. Snap fitness is all worth it. I'm really thankful I found them. Thank you all.

Excellent staff and clean. The owner is cheerful and knowledgeable. You won't find a cleaner Snap…read moreFitness location. The restroom and shower is immaculate. Cleaning sprays smell nice, plenty of towels to wipe down equipment. Machines are in good working order. Come visit!!

Buyer Beware: A Review of the Cancellation Policy and Owner Conduct…read moreI want to be clear at the outset: the owners, Shawn and Audrey Nagase, are technically operating within the bounds of the membership contract I signed. I failed to meet the required 30-day written cancellation notice, and as such, they are within their legal rights to enforce their policy. That said, I believe it is only fair to provide a full, honest account of my experience with the cancellation process, which was an absolute nightmare and speaks volumes about the business's priorities. The Experience: Positive Training, Negative Policy My experience with the training itself was largely very positive. However, when I needed to cancel my membership due to a family emergency, the process revealed a rigid and uncompromising approach by the ownership. This business requires a 30-day WRITTEN request for cancellation. Before you commit, please understand there are NO EXCEPTIONS to this policy--not for injury, dissatisfaction, or, in my case, a death in the family. The owners, Shawn and Audrey Nagase, appear to prioritize strict adherence to their rules over customer flexibility and good faith. Timeline of Events and Failed Communication A family member was facing a sudden, critical illness, and was placed on hospice care. I made my first attempt to cancel based on the following timeline: Late July (Approx. 30-31 days out): I gave verbal notice of cancellation to my trainer. I did not recall the written requirement, nor was I reminded of it by the employee at that time. August 1 (27 days before next payment): I sent an email--my first written notice. This was three days short of the required 30 days. August 3: I followed up with my trainer, informing him that our family member had passed away and I would be out of town. He assured me my remaining sessions would be extended into September. Mid-August: Upon returning after the funeral, I learned my original trainer was leaving. I verbally followed up with the new trainer, mentioning I hadn't received cancellation confirmation. I was told the cancellation would be handled. August 28: The first automatic payment of $399 was drafted from my account. Late Aug/Early Sept: Over the course of several visits, I made each new trainer aware of the mischarge and requested a refund, submitting the request in writing. September 6: I spoke in person with the head trainer. He checked the system, confirmed my membership had still not been cancelled, and then processed the cancellation. He dismissed my refund request without explanation. September 28: A SECOND unexpected automatic payment of $399 was drafted from my account. September 29: After I was contacted by one of the owners, Audrey Nagase, regarding scheduling more sessions, I was extremely frustrated and demanded cancellation and a refund for both months, totaling $798. The Owner's Final Decision After explaining the full situation yet again, Shawn and Audrey Nagase decided to refund the September payment ($399) but keep the August payment ($399). The justification given by Shawn Nagase was that "Fairness and Consistency are core to how they operate" and that my first written notice came 27 days before the next scheduled payment, not 30 days, as per the contract. They enforced the policy for a 72-hour error despite the documented confusion, multiple verbal notices, and the serious circumstances involved. If you are looking for a business where "Fairness and Consistency" means the strict, unforgiving enforcement of a three-day technicality--even after two months of failed internal processing and a family death--then I say go for it. The gym is generally clean, and you'll likely get a decent workout. Just be certain you will never need to cancel.

From the owner: At Alloy Personal Training Murphy, we help adults of all ages build strength, improve mobility, and…read morefeel their best through our proven small group personal training program. Serving Murphy, Parker, Sachse, and Plano, we create customized workouts that fit your goals, abilities, and any limitations -- no cookie-cutter plans here. Each session is led by a certified personal trainer, capped at six clients, and focused on functional strength training for real-life results. Whether you're searching for a "personal trainer near me," "fitness classes near me," or the best local fitness studio, you'll find expert coaching, encouragement, and accountability in a supportive, welcoming environment.

Took a free 1st class and WHEW this class was HARD in a good way. I currently do Pilates and Orange…read moreTheory and Pure Barre is no comparison. The instructor was fantastic, the class went by soooo quick, I blinked and it was over but it was soooo challenging which I love.

I love everything about Pure Barre and this location especially! I've been going to 5 years and…read morecouldn't imagine my life without it. The owner and all the instructors are extremely nice. It's more than a workout, it's a community. Love, love, love PB Murphy!!!!!

I love Hotworx and this location. They are so kind and professional. Check it out! ​read more

Hotworx Murphy is a great studio! Love the variety of workouts and variety of time sessions! Love…read morethe use of the app to book our own sessions! Absolutely clean inside and the staff is so friendly and very helpful!!! Soooo many health benefits of infrared sauna!!! Keep up the amazing work, Hotworx Murphy!!!

I have been going to this location for a couple of years. In all that time, they have NEVER…read morecleaned the air vents in the over head AC units. I mentioned it to the personnel at the front desk right after I joined but apparently that fell on deaf ears.

Beware!!!! My daughter and I joined and that seemed OK…read more However, I highly do not recommend personal training there. I signed up for sessions and was told I could choose from 3 different tiers so I chose the $230 package and Javon signed up on his computer, and I was not able to see anything other than signing the boxes on the pen pad. I trusted him. He told me he could not print out the contract because the printer didn't work, but that I would get it via email. The initial first were fine but Once their charge of $440 hit my card, I found out most of the trainers were on vacation or out of the country so I could not get help so I had to wait till everyone got back and still could not get assistance getting a copy of my contract so that I could point out the error. Nothing was ever emailed to me. I could not get someone at the front desk to help me, even though I came by in person, and I had also called. Then their facility manager left/quit and I finally was able to speak to a guy that was leaving LA Fitness at the Sachse location to go to college, but he told me that I could talk to the new manager, Claire and she would be able to help me. He was also nice enough to provide me the LA Fitness headquarters phone number that nobody else would share with me. At this point another $440 charge hit my card and once I finally did speak to Claire she told me she did not have access to the system to assist me! So then I spoke to Javon again (once he came back from vacation) and found out that he had typed my email address wrong. So after having him correct it -at that point you would think I would get the contract but I did not and still no assistance correcting the overcharge for the pt package. So then I called their headquarters and I spoke to Antonio and he told me he would assist me and he would talk to Javon and they would get everything worked out. And Then. Nothing no emails no callbacks nothing. So then I had to file a dispute with my credit card company to get the amount lowered to the amount I had agreed to. And Then my trainer, Debbie reached out to me asking me if I would schedule my remaining sessions that I had been charged for and I said, "sure. " Then she tells me that because I filed the credit card claim that their computer system would not let her schedule any sessions. Mind you, I did not file a credit card dispute other than the additional charge they shouldn't have charged me. They were still going to get their $230 for my sessions instead of $440, but LA Fitness still locked me out of their system and now I'm out that money because now that the credit card company has finalized that dispute and gave them $230, I will not get my money back nor will I get the sessions LA fitness owes me. I will be reporting them to the Better Business Bureau and I highly recommend you sign up with caution and make sure you walk out of there with a printed contract or don't sign anything. They are not honest, nor professional. Highly disappointed.