Christina is the best. she's the only one my family will buy from. I have bought my last four…read morecars from her and my sons. NI matter the obstacle she has found us exa what we were needing.

On January 14th we took our truck into Lum's to diagnose a check engine light, which ended up being…read morea particulate matter sensor. This was covered under our warranty. The sensor had to be ordered, so we took our truck back until that time. We brought our truck back on February 11th. During replacement of the sensor the service department broke the sensor off into the exhaust, which caused them to have to replace part of the exhaust and now our truck was not drivable. On February 13th they said they would need to order a new exhaust since they had been unable to extract the sensor. Then on February 18 they said they again they were unable to extract it and would need order the exhaust from out of state which was going to take a couple of weeks. On February 26th they let my husband know that the service manager he had been working with was no longer working for them. March 10th they told him the part should be there the next day and the hope was to have it fixed and back to us that Friday the 13th. On Tuesday the 17th they told him that the truck needed another sensor and that needed to be ordered. Finally on March 19th my husband was able to get the truck back. He drove the truck directly to his place of employment, about 10 mins away, at which time he noticed scratches down the passenger side of his truck. He immediately text the service manager pictures and a text saying he had picked up his truck and there was damage to the paint which was not there prior. The service manager never responded. The next morning he called them and was told to bring in the truck, they would look at it, and make it right. When he brought it in the service manager was on lunch and someone else there took pictures. Later he spoke to the service manager on the phone and he said he had enough pictures, but the general manager wanted to see it in person. Again that Friday it was brought back in and the general manager was already gone, but at that time the service manager took more pictures, said they would make it right, but needed to wait to see what the general manager wanted to do. Then on Monday March 23rd he text for an update on how they were going to fix it. On Monday they asked him to bring it in the next morning. Then on Tuesday the 24th he was told they wanted to try to buff it out and if they couldn't do that they would have it painted. They later text saying they had buffed it out. When my husband retuned to get the truck he brought a body tech with him and they pointed out a crease in the bed of the truck under the spot where the scratches were and places Lum's had now cut through the clear coat when trying to buff out the scratch plus 3 chips in the paint down to bare metal. Later that day he received a text asking him to send in a quote from his body shop and the service manager was going to try to get the general manager to pay for it. After he sent the quote he was told they would pay to send it to the paint shop they deal with to have it painted only. He told them he did not want to send it to their shop and would like to send it to one of his choosing. They refused and said they would only pay to have it repaired at their shop. He later went in to talk to the general manager. She proceeded to walk around his truck and tell him she can tell it is a work truck and she wanted to know why he was concerned about this damage when he had other dents. She told him he acts like his truck is pristine when it isn't. He told her he wanted his truck back to the same condition he took it to Lum's in and again said he did not want it sent to their shop. He said he would get other quotes from other shops he trusts and the general manager agreed. This morning on March 25th he sent them a quote from another shop. They later text back saying they would only have it repaired at their shop and they would only be paying for half of the repairs because they didn't even know if the damage was from them. He asked them for insurance information to file a claim and they ignored the request.

Started with best service department! These folks are good, honest. Talked with Austin in service…read moreabout next new Toyota to buy. He knew every model, all the good, everything. Went to sales next day, made a deal with Miguel and Paul. Wonderful experience. Excellent trade on my old hybrid. Chris in finance beyond helpful. Great dealership. Nice bunch of people

Before this weekend I would have given 5 stars. Here's why it's 2 now…read more I was contacted by the dealership on Friday asking if I would be interested in selling them my 2025 Tacoma TRD Pro and that were ready to make an aggressive offer on it. I said I would definitely consider it and scheduled an appointment for the following day at 11am. I arrived at dealership and was met by Austin who would be working with me. Tney did their thing and looked over my vehicle while I looked at a used 4Runner Pro I was interested in. Filled out credit application and told them I hadn't planned to spend hours in the dealership waiting them to run numbers and come up with a deal. I went home and waited for contract from them on next steps or if anything additional was needed. Didn't hear a word, emailed Austin at 3pm and he said they were working on it. No further communication the rest of day and I sent a second email just before closing with no response Saturday or Sunday morning. Sunday morning, dealership opened at 10am, no word. Drive by dealership at 11am and vehicle I was interested in was still on lot. 1pm I decided to go in to dealership to see what the hold up was, 4Runner was no longer on lot. Now I know my credit isn't the best but I y told them repeatedly I have a co signer just let me know if that is needed.....when I go inside I was met by a different salesman who checked on the deal and said they still were waiting to hear back from bank and asks me to take a seat while he looks in to it more. Salesman comes back and says they sold the 4runner I was interested in trading for. I give a couple other vehicles I'd be interested in, they don't have any of which in stock. During this time Austin walks by me multiple times and says nothing. I forgot to mention I also called at 11am to speak to Austin and was told he would call me back, which he didn't and still hasn't. Basically they wasted hours of my time not to mention running my credit for no reason if they were going to sell the vehicle that would have been part of the deal of them buying my truck back. If it was a credit issue, tell me, I have ways to make the deal work....but zero communication. I've purchased 4 vegetables from them in last 3 years and have had exceptional experiences, nit this time. Why play games considering that contacted me initially to buy my vehicle? Not sure I'd go back or recommend to anyone after this experience.

Following up: Vince went out of his way to split the cost of a "goodwill repair" for leaks that…read moreshowed up with this months heavy rains. I am grateful and highly recommend Powell Motors.

I bought my car from Vince at Powell Motors recently, this was hands down the best car buying…read moreexperience I've ever had. Vince is very kind and helpful, he helped me get all of my paperwork from the bank in order and even picked me up after I sold my old car to another dealership. He was also very cautious about disinfecting surfaces and made sure all the proper steps to protect us both from Covid where in place. I appreciated his honesty about the vehicle and that he had my best interest in mind on ways to save some money. This is a quality family owned business, thank you Vince for a great experience!

DO NOT BUY HERE. This place is exactly what you picture a used car dealership is. The man behind…read morethe counter will sell you a story about how the car was a family car and nothing is wrong with it. Well, Carfax says differently(Auction). They say they will give you a Carfax report. The owner will "misplace them and call with them along with repair records". Which never happened. The car broke down the next day. Having to be towed back. They did a "goodwill service" which fixed the issue for a moment. Then, once test driving the car to hand the car back, there was a loud clunking sound. The owner stated he couldn't hear. Turns out the after pulling away and having someone chase me down, the tires were completely bald to point of creating sparks on the ground. The car I purchased was a nice nightmare. I paid of my loan as soon as I could and sold the car for parts essentially. Owner lies to get business. And, the other man working there is not someone you want to send your wife in alone to deal with. He makes a lot of odd comments. The only reason I got this car was because he worked with me on financing.

Sold us a Lexus with leaking valve gaskets and refused to honor the warranty. Leaking like the…read moreValdez days after purchase. Stay away from this dishonest, despicable place of "business"!

Found out the truck had 50 reports on Carfax. Plus a lemon title which they didn't know why. Or…read moredisclose it's been totaled ..do your homework because these jokers will lie straight to your face they didn't even know a lemon title means it been recalled over 3 times and cannot be fixed.

I had an excellent experience with Pacific Auto. They were very friendly and accommodating. We…read moredidn't have time to go check out the vehicle we wanted to in the day so when we got there at night in the pouring rain they got the car from their other lot. Cleared out their shop and pulled it in so we could check it out. We bought that vehicle from them and it runs great and I couldn't be happier with the entire experience.

A huge disappointment!! You will see this following remark which I wrote initially when we bought…read morethe car "Excellent experience! No hassles or haggling with Nelson. We purchased almost exclusively via virtual throughout. The paperwork took 11 minutes. The easiest and best experience I have had buying a vehicle." When we are buying the car they said "we have one more thing for you to do"; and they had me write this review while they watched. Unfortunately that was not the end. My wife and I went to McMinnville auto sales to buy a car, and he sold us a lemon. Nelson, the salesperson, is going to come on google and respond with: (We sincerely apologize for any inconvenience you may have experienced due to the this circumstance. At McMinnville Auto Sales customer satisfaction is something we take very seriously, and that is why we offer numerous options to make sure our customers leave satisfied and confident. Each customer has the opportunity to test drive our vehicles, get a independent 3rd party inspection which we pay for if the car is purchased, and also the opportunity to purchase a extended warranty if the car has no current warranty attached. We offered the opportunity for the inspection and it was declined by you, We believe McMinnville Auto Sales did help you sir, but if you would like to discuss further please reach out to us locally.) Does that make it OK for you to sell worthless cars? I don't think so , I think you should be responsible for the vehicles that you sell and you are not! You sell cars that are bad; as you can see from multiple one-star reviews. Mcminnville Auto Sales knew it had a bad transmission and sold it anyway. Save yourself the headache that we have right now. we have a car at the shop and we have to spend $11,000 to replace the transmission. The mechanics at three different places said that it coded with a bad transmission at firestone and at the dealership and at an independent mechanic. All of them independently said that this is a code that would have been showing months not days ago while at McMinnville auto sales. They sell lemons. The do not stand by their word. If you don't have someone go over the car, do not sell it.

Extremely disappointed in this dealership. They were dishonest about the a number of issues with…read morethe car i came to see, which I had specifically asked about before coming in to see the car. These issues were diagnosed instantly when I stopped at a nearby shop on a test drive. When I showed the service rep the report from the mechanic, I was told they could not lower the price because they had already replaced the transmission in the car and would do no other work on it. When I asked to see the paperwork for the transmission service, they said they "could not find it" but they would get it and mail it to me because the shop that did the repairs was closed. While still at the dealership, I called the shop where the repairs had apparently been done and someone answered--so I handed the phone to the service agent. I waited while he walked next door to retrieve the paperwork, and when he returned he had a printout that said the shop looked at the transmission, stated the issues with it, and recommended it be replaced, but had no record of actually doing the work. The receipt was for a total of $125 for services provided. I would absolutely steer clear of this dealership. I lost a little faith in humanity yesterday in dealing with them.

In the late summer of 2019, I bought a Subaru Forester from Bryan at Dash Auto Sales. I had such a…read moregood experience that I came back to Bryan in October of 2023, when a family member needed a quality vehicle. We ended up buying a BMW 3-series wagon. I immediately drove the BMW to the recipient's home, 500 miles away, with no problems. I've taken the Subaru around the country in the last 4 years with similar luck. Bryan is a skillful negotiator but he's never dishonest. He's passionate about serving his customers and he makes every transaction a work of art. If you're in the Willamette Valley and you need a quality ride at a fair price, I'd encourage you to consider his business very carefully.

It is like buying a used car from your neighbor…read more Car sales redefined... it is. This is how car sales should have always been, but only Bryan is doing that. 5 months ago I bought from Brayan a used Nissan Leaf 2013. -. First time doing business with Bryan. -. Without looking the car in person. -. With a delivery on a trailer to the door by Bryan, from Oregon to Washington. -. With all the papers done. -. First time meeting Bryan in person only at the delivery drop off. *. Why I bought the car from another state? Because I was looking for a Red Nissan Leaf SV or SL, 2013 or younger with Tan interior - and those are relatively hard to find. Good Luck Bryan !!!

I worked with Everett Purchased a beautiful Dodge Ram…read moreHe was so helpful from sales to financing he was very knowledgeable and explained everything step by step My wife and myself would definitely comeback to purchase another vehicle in the future Thank you Richard and Dena Harris

worst dealership... Sold me a nighmare truck and tried to lie about it. I hope they go out of…read morebusiness and big mistake by me buying the rusty truck. as i sign the papers they told me it had check engine light on. schemers

Great service, helpful with recall and great communication with work being done. On time .read more

We were driving through and our truck wouldn't start and made a funny noise. They managed to fit…read moreus in last minute, figured out the problem and fixed it. Very nice people and professional.

Willie's service was phenomenal! Took my Miata in for a ceramic coating. Professional, friendly,…read moreinformative, prompt and clear communication, very competitive pricing, easy scheduling, smooth transaction, and the car came out fantastic. 10/10 recommend Thank you again, Willie!

We were given a quote right away. The communication was great - we were apprised all along the…read moreprocess. The actual price came in less than expected and the work was done timely. He went above and beyond what we expected. In fact, we asked him to clean our other vehicle after having such a good experience.