If I could give this shop zero stars I would. I brought in my 2019 Dodge Charger R/T for a water pump issue and they diagnosed it, replaced the pump, and sent me on my way, but the problem wasn't fixed. I came back and was told the first pump was defective, then the second pump was also "defective," and on the third attempt it turned out to be a screw that wasn't tightened. This went on five different times, and each time I was told "you're good to go." As an individual, I blindly trusted this shop to be honest and competent, but ever since they touched the water pump and cooling system my car has had nothing but coolant-related issues. Coolant was leaking onto my O2 sensor, coolant hoses literally popped from the heat and pressure, and coolant was spraying everywhere. Due to these repeated failures and negligence, the engine overheated so badly that it blew my motor and cooked the gaskets, and now I need a new motor. To make matters worse, all of this happened while my car was in their shop, and they were the ones who told me that my motor was blown. When I asked them to make it right, they refused to accept any responsibility, and the owner Joe actually told me it was my fault because, in his words, "I wasn't the one driving the car," even though they released my car to me multiple times assuring me that the problem was fixed and I had nothing to worry about. This shop wasted my time, my money, and destroyed my trust, and if you value your car or your wallet you should stay as far away from this place as possible.
Update : And if that wasn't enough, after I posted my review, they actually called me and gave me an ultimatum that if I didn't remove my car from their property by 3 p.m. the next day on a weekend they would have it impounded -- an incredibly petty and immature move that just shows the kind of business they run. This shop wasted my time, my money, and destroyed my trust, and if you value your car or your wallet you should stay as far away from this place as possible. read more