After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

Dr. Reeves and the whole Reeves Eye Clinic staff are the best in the area, as far as I'm concerned…read more I'd been to another local ophthalmologist before switching to Dr Reeves and, by comparison, the two doctors were like night and day. The other doc was abrupt and impatient and he didn't want me to ask any questions. His demeanor indicated that he just wanted to check my eyes and get on to his next patient. Afterwards, I felt like I'd been on an eye assembly line! Next!!! For this visit, Dr. Reeves came in, looked at my "chart" and looked at my eyes and he talked. He patiently answered all of my questions. He also took the time to discuss a genetic eye disease that I just found out that I have. From beginning to end, I was treated like a special patient and when I left the clinic I was totally at peace with the care I'd just received. I've already recommended Dr Reeves to a friend, who's already made an appointment to see him. My eyesight is very important to me, as is my time and the specialist care I need to keep my eyes healthy. I highly recommend Dr. Reeves.

I think Dr Reeves is okay, but the business office that runs the place is horrible. I've been…read morecalled in for apppointments and then cancelled on. Yes I have missed an appointment and I get chaged 36 bucks! I have had to wait long periods of time, and when it comes to paying the bill - they make it very difficult to do so as their on-line payment portal never seems to work correctly. I'm definintely going to hope I can find a different place to go to.

I've seen all the doctors at the Cedar Bluff location the most current being Dr. Albright…read more Everyone was friendly and knowledgeable!! it was a great visit! After seeing Dr. Albright I went out to the Optical Dept and ordered my new glasses! Dena helped me. She has been taking care of my eye glasses needs for years! She is the best when it comes to anything to do with your glasses! Very pleased with the services I received. I highly recommend Envision Eye Care Cedar Bluff!

The Cedar Bluff Envision practice over charges to fleece your medical insurance company. When the…read moreinsurance does not pay, you are stuck with a huge bill for unnecessary procedures and extra appointments. 1 star for a nice office. Would not recommend anybody who has to pay out of pocket.

I have to both Kingsport and Bristol locations. I take Plaquenil and special tests need to be done…read moreto make sure the medication is not causing damage to my eyes. I loved Monica that was in Kingsport, but she left , and Torrey, but I have full confidence in all of them.

I went to Dr Carlson and Associates in Bristol, TN today and am extremely happy about how the visit…read morewent. The entire process was a great experience, even received personalized instruction/training for contacts from Harley. She is very knowledgeable and was a great help! I saw Caitlin Follansbee OD and she was wonderful! I recommend this office 100%

I have no issues with this practice other than Dr Carlson. He is unkind, uncaring, cruel,…read moredisingenuous, and disfiguring. Do not have surgery with him if you would like to be treated with dignity and respect and not be left with your face disfigured. He should not be practicing plastic surgery and that is not only coming from me but also the plastic surgeons who saw what he did to me. Heed my warning and do not let this man make any incisions in your face or you will live with the same regret I do.

Dr Carlson and his staff were great. My daughter was very nervous before her eye exam. Dr Carlson…read moretook the time to make her feel comfortable and made her visit a positive experience.

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

I had my lasik surgery on July 9, 2007, in Johnson City, TN. They gave me mono vision. It was…read moredifficult to adjust to at first...they gave me presription eye glasses to drive with since my depth perception was "off balance". I have been back at least four times for a worsening in my vision. They have told me that it is not bad enough for a "touch up" because the risk outweighed the benefit...the more they "burn" my eyes, the greater risk of my going blind exists. I had the surgery done to no longer have to wear glasses. Now, I have two dimensional vision. The night before last, I painted my toenails with a magnifying glass with one eye closed. I have to drive an hour and forty five minutes to be turned down again. My husband will not drive me because he knows that I will be turned down again, and he does not want to take the time from work. I am afraid to drive there alone in case they finally decide that they can help me. I paid nearly $4,000.00 for a lifetime care program!!!! FOR WHAT???!!! I have headaches and nausea DAILY!!! I have a hard time driving to work and have to severely focus on finding the road in front of me. Honestly, once they got my money, they could care less about my dissatisfaction!!!!!! I wish I had never had it done. SueAnn Chapman, Saltville, VA 276-780-8313

The Regional Eye center saw me within 10 days of receiving my referral. The entire staff was…read morepleasant, patient, and caring. I will write more after my surgeries.

Staff are friendly enough. But the wait time is crazy. Yes the doctors time is valuable but as…read morepatients are time is just as valuable. Waiting 1 hour to 2 is stupid. I arrived more than 30 minutes early to make sure ready. I have been here already 1 hour 45 minutes and still waiting. If I wasn't already being charged I would walk out. This will be the last time I come here. Staff time is valuable but so is mine.

I am very impressed by this practice. I was met promptly and professionally. I waited less than 5…read moreminutes to be seen once I checked in. Throughout my eye exam, everyone was very pleasant and professional. Time was taken to answer my questions. I also love that you can complete the history questionnaire online before your appointment. They have very convenient hours and calls are promptly returned.

From the owner: McMillin Eyecare is one of the Tri-Cities' leading eye care practices. Located in Colonial Heights,…read morewe serve patients of all ages throughout the Tri-Cities and surrounding areas. McMillin Eyecare provides patients with all aspects of eye care services ranging from routine eye exams and contact lens fittings to treatment of eye disease. We provide surgical co-management and consultation for cataract and laser refractive surgery and are an affiliate of TLC laser eye center. Our practice strives to provide the highest quality of full scope optometry in the diagnosis, treatment, and management of our patients' visual systems and their ocular health. McMillin eyecare maintains a large inventory of soft disposable contact lenses so our patients are able to be fitted and leave with their contacts the same day. Our on-site finishing lab allows us to provide same day service on many eyeglass prescriptions. McMillin eyecare's full service optical dispensary is staffed with