Great clinic! They were able to get me in quickly after I checked in. Eye exam went well. They all…read moreanswered all my questions. Very friendly staff. Overall great experience!

Very friendly staff, easy to get to from Johnson City and little to no wait time. Glasses and…read morecontacts take about 2 weeks (which is normal) and they will attempt to accommodate pick up if you are unable to be there by closing. Lots of frames to chose from and was in/out in less than 1 hour total.

Great eye care and great people. They have taken care of everything for me and they make the…read moreprocess easy.

The office staff was very nice, and they filed my insurance with only mild frustration. (They did…read morenot cancel my materials authorization after I declined purchasing them there; this added an extra step when attempting to use those elsewhere. A common and fixable problem, not a huge issue. But I recommend you confirm they cancelled an authorization you don't use.) The experience with the doctor itself was bad. I cried after I left. I felt she was annoyed that I was there, that her time was being used at all, and she and her daughter were making jokes about having a "chip on a shoulder" that felt like a code to make fun of either me or someone else, which did not feel appropriate in front of a patient. The very kind office staffer who checked me out was such a gift after that experience. Again, I cried after I left. I know she has an otherwise good reputation, so that should be noted. (And I am not a high maintenance patient, but it was a really horrible visit.)

I have been going to this practice since before it moved to this location, so decades. The new…read moredocs, Dr. Harrison and Dr. Hunt, have kept the old tradition of extremely professional service. Appointment time was kept promptly, which to me is the hallmark of a well run practice. BTW, some of the whiners giving bad reviews complain about delivery times. All practices (even Wal-Mart and Sam's) are at the mercy of the optical labs. While this has not been my experience here, it's an issue for any optician's office - small or large. Like only 2 companies dominate the market world wide.

After going through my eye appointment. I was told that my glasses would be done in two weeks…read more Never got a call, so when I did call in they told me unfortunately, my glasses came in incorrect. I was told it would be another two weeks. They're trying to put a rush on it. Another two weeks went by, never received a call after two weeks. So I called and they told me that my order was lost in the mail ‍.I again received no call from them. I called to find out if they were in after another two weeks. I was finally told "oh yes, they're in." I never got a call to find out any of this from them! I was hoping for an apology or something from them, but nothing. That's not the only problem I've had with this place. Be careful.

My initial experience with Dr Bowers was great. He was able to diagnose an eye condition and give…read moreme the correct prescription, something none of my former doctors had done. His office rescheduled my next appointment and have now attempted to reschedule the new one. Both times the new appointments that were offered were months in the future. They offered me appointments with other providers but extremely disappointing to wait this long for Dr Bowers and now be cancelled again.

We have been fighting there insurance manager for years. My wife has two insurance's and has never…read morehad a co pay . One is with med a care and they say they have never filed a claim with them but they say they have. So now we have to do there work. Do Not use these people. Eye doctors are a 5 star on what they do.

Dr. Reeves and the whole Reeves Eye Clinic staff are the best in the area, as far as I'm concerned…read more I'd been to another local ophthalmologist before switching to Dr Reeves and, by comparison, the two doctors were like night and day. The other doc was abrupt and impatient and he didn't want me to ask any questions. His demeanor indicated that he just wanted to check my eyes and get on to his next patient. Afterwards, I felt like I'd been on an eye assembly line! Next!!! For this visit, Dr. Reeves came in, looked at my "chart" and looked at my eyes and he talked. He patiently answered all of my questions. He also took the time to discuss a genetic eye disease that I just found out that I have. From beginning to end, I was treated like a special patient and when I left the clinic I was totally at peace with the care I'd just received. I've already recommended Dr Reeves to a friend, who's already made an appointment to see him. My eyesight is very important to me, as is my time and the specialist care I need to keep my eyes healthy. I highly recommend Dr. Reeves.

I think Dr Reeves is okay, but the business office that runs the place is horrible. I've been…read morecalled in for apppointments and then cancelled on. Yes I have missed an appointment and I get chaged 36 bucks! I have had to wait long periods of time, and when it comes to paying the bill - they make it very difficult to do so as their on-line payment portal never seems to work correctly. I'm definintely going to hope I can find a different place to go to.

Dr. Carlson's office is equipped with the latest technology to aid in their optical assessments…read more The staff members are always friendly & courteous and the eye exams & diagnoses are thoroughly & clearly explained. Wait time was about 15 minutes. I've been a patient of Dr. Carlson's since he took over the practice in Johnson City & I've found him to be thorough in his examinations and accurate in his analysis.

Got a call 30 minutes or less from appointment time that they were understaffed and could not…read moreaccommodate the contact fitting we were scheduled for. What the heck has happened to this once very reputable business? It has seriously taken a nosedive. We are now going to be a month out from original appointment to do contacts (if they can accommodate that appt). Sad. Your understaffing is not your customer's fault and customers should be notified before 30 minutes to appointment time.

over a week ago I suddenly lost vision almost completely in my right eye, I'm already blind in my…read moreleft, I'm scared and called to get seen, my doctor was not available, I had to beg to see the standby doctor to make sure whatever was happening did nor need immediate assistance. I had an appointment to see Dr Klienman in 3 day, the staff cancelled that appointment even though nobody also would treat whatever is going on. Why do that to me? so they rescheduled for 7 days later to the Bristol office, sent a confirmation to my phone, I got there and the receptionist gives my a blank look and said it was canceled, I said why? she just stared and said reschedul. This use to be a caring organization, not anymore, now after much begging and pleading supposedly I'm scheduled for January 14. They are our only choice in Tri Cities area of Tennessee

Have been a patient of Dr Larzo for several years and he has been very professional, carin, and…read moreconcerned about my vision. I would have lost vision in both eyes had it not been for him. I would highly recommend him or his associates for eye treatment. a wonderful staff at these offices

Personalized, professional care. Competitive prices. Thorough exams. See their website for…read moreadditional five star reviews! auraoptical.co

At first I thought I had walked into a very high-end salon. The feel, the look, and the treatment…read morewere all very very congruent. Dr K's exam was very thorough and informative. Plus the technology he used was unbelievable. And after the exam they made sure that I was well informed and understood everything before being asked to make a decision. At that point the decision was actually pretty easy hahaha. I think in this instance I certainly got way way more than I actually paid for!