I had an issue with my glasses - coating was scratching so the lenses were hard to see through . It…read morehappened on many pairs of them . The under 1 year warranty was great to replace but still the same problem . I contacted Corporate and they were great at trying to resolve the issue . They contacted the Kingsport Americans Best and Chris the manager, jumped to help resolve the issue . we met with him and discussed various solutions . He ordered 2 pairs of glasses to replace the bad ones ! It came out of his budget when another location should have taken care of it . Great Guy and we will be using that location from now on ! I recommend this location for your family needs .

This is my experience with the location in Kingsport, TN. First of all, my 11 year old daughter…read morewasn't seen until well over an hour past her scheduled appointment time. Secondly, they used a typical bait and switch tactic. They advertise 1 low price on 2 pairs of eyeglasses including the eye exam. The reality: $300+ on only 1 pair, NO free exam & lenses are NOT shatter resistant (which are unsafe for a child). Additionally, something I mentioned to my daughter while getting her eye exam, was apparently conveyed to the salesperson to help pressure me into accepting the bait and switch. So strange that the salesperson just happened to use my exact words. I walked out feeling I had been scammed. A little post checking online after the sale, confirmed that this is a typical tactic they use, so I cancelled the order. I was able to get the same prescription filled elsewhere with more features, including shatter resistent lenses for less than $90 instead of the $224 America's Best was charging me.

I really can't say enough about Visionworks of Kingsport. When we first moved here my son's glasses…read morehad broken. With unpacking and registering for school we just didn't have time for an exam. They gladly popped his old lenses into a pair of new frames for a very low cost. When we did get our eye exam, the doctor was VERY good with kids and the amazing 2 for $59 deal helped so much. There is one associate here (Mrs. Anderson) who has helped my family so much each time I come in. They truly try to accommodate and make the office feel like a small-town operation, really caring for their client. Thank you so much for helping us replace my kids' glasses over and over again!!!

So I have lots of perspective here…read more 1. The exam was good, but not amazing. The optometrist was good but not amazing. It took two exams to save results; he blamed the system but not sure of that outcome. 2. Glasses: one pair was fine and the other was made wrong. They remade that pair but I never had a longer delivery for my glasses. 3. Warranty: it is great. But it is bargaining they don't screw up. The issue is they screw up and it takes too long. Long story short, I will be trying another place next year.

I went with Envision Eye Care (Previously Gray Eye Health Care) because of their excellent reviews…read moreon google maps. My experience has been bad and I would recommend going somewhere else. Their staff was friendly but the overall service wasn't what I expected. I got my eye checkup and it turns out I can see good far away but not great close up. I'm on the computer all day so I wanted something to optimize my vision at my desk and on my laptop. I worked out a plan with the optometrist for a pair of glasses that were not supposed to be single vision lenses and would be optimal for around 2 feet from a screen. The frames were about $70 after insurance but by the with the lenses and all the coatings were applied it was around $400. I thought that was a lot but if it they worked great it would be worth it. I waited about a month before they arrived and they had accidentally ordered them as bifocals. They said they would reorder the lenses and I may get a credit back on my original charge since they ordered transitions. I haven't checked to see if the credit was applied yet. It was 2 months from the eye exam when the new lenses came in. After lots of wasted time calling to check, they finally came in. When I went to pick them up I was handed a bag and told have a good day. Don't most places show you the glasses and let you try them out and adjust them to fit your face? I opened the glasses before leaving and the frames were mangled. When I mentioned it to them they said yeah I noticed that would you like to let us swap a frame that's the same style but a different color from the display rack? I paid for a new pair of glasses in a specific color, not a random color with whatever you had on display that had been worn over and over. Also if they are fragile enough to be bent when ordered new wouldn't they likely get bent being worn by people trying them out? I asked them since I've been waiting 2 months can I wear these home and can you order a new frame and when they arrive I can bring mine back to swap out for a set that doesn't fall off or have an odd shape where the lenses don't fit correctly. They agreed and I went home. That was on 09/05/2024. On 09/12/2024 I went back in to see if they had been ordered and was told "oh yeah we are getting ready to order those frames, the manager has been on vacation". If a customer had waited this long and they had so many issues someone should have called me back the day they found out I was given mangled glasses. I had even asked for them to have the manager call me on 09/05/2024. They didn't call and hadn't order the replacement frames. Maybe the hoped I'd be fine with what they gave me. Overall I'm very frustrated with their lack of service and I still have a $400 pair of bent glasses that continue to fall off while working. I'd rather have the money back because it's not worth the money or time.

WORST EXPERIENCE EVER. I do NOT recommend going here for glasses. They are inept at prescribing…read morebifocals. I was treated horribly when I went back for corrections. I now have a pair of bifocals with only part of them being correct. The person who was charged with working with me on the corrections was nothing less than SLEAZY and extremely rude. I am now having to take a loss and just deal with a pair of glasses that I paid $350 for that I can only use for driving basically. If you want a GREAZY and rude experience and some crappy glasses, this is the place.

We were paying $400 a year for eye insurance. Plus $70 in copays for exams. My kid's crappy glasses…read morewere $150 with the "insurance discount". Her contacts were $650. We cancelled insurance and took her to Stanton. Her exam AND contacts were $240. Her glasses were $101. The exam was computerized, it changed the machine on her face between 1 and 2. At the last place they couldn't get her pretty normal prescription right. Stanton had no issues and my kid is happy with her contacts. Plus the staff was A+

The two guys that waited on me were super friendly. I walked in without an appointment and they got…read moreme in very quickly. I got a pair of glasses and six month supply of contact lenses for a good price. They waived the fee for the eye exam. I got a decent pair of good looking frames. I thought because it was a discount store,They would have all ugly frames, but I found some decent ones for around $79. My experience was far superior to any other optician I've been to.

While visiting family in Kingsport, I broke my contact lens. Alyson worked with my optometrist at…read morehome to get me a lens I could use until I get back home. So nice and easy to work with!

Was on Christmas vacation and had a contact tear. Very happy to have came to bright eyes! They…read morewere very helpful and were happy to set me up with a new pair of contacts! Thank you guys!!!

The Regional Eye center saw me within 10 days of receiving my referral. The entire staff was…read morepleasant, patient, and caring. I will write more after my surgeries.

Staff are friendly enough. But the wait time is crazy. Yes the doctors time is valuable but as…read morepatients are time is just as valuable. Waiting 1 hour to 2 is stupid. I arrived more than 30 minutes early to make sure ready. I have been here already 1 hour 45 minutes and still waiting. If I wasn't already being charged I would walk out. This will be the last time I come here. Staff time is valuable but so is mine.

I have no issues with this practice other than Dr Carlson. He is unkind, uncaring, cruel,…read moredisingenuous, and disfiguring. Do not have surgery with him if you would like to be treated with dignity and respect and not be left with your face disfigured. He should not be practicing plastic surgery and that is not only coming from me but also the plastic surgeons who saw what he did to me. Heed my warning and do not let this man make any incisions in your face or you will live with the same regret I do.

Dr Carlson and his staff were great. My daughter was very nervous before her eye exam. Dr Carlson…read moretook the time to make her feel comfortable and made her visit a positive experience.