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    Thompson William B PC

    5.0 (3 reviews)

    Services - Thompson William B PC

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Thompson William B PC Photos

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    Wytheville Dental Group - Wytheville Dental Group

    Wytheville Dental Group

    4.3(7 reviews)
    34.2 mi

    First things, first. I have been a patient here for close to twenty years - through three different…read morepractice owners/dentists - and have always gotten great dental care. Brenda is probably the best hygienist I've ever been to. Personable and pleasant, thorough and knowledgeable - an all-around excellent hygienist. Dr. Settles is equally great. I cannot say enough good things about them or their treatment and skill level. The office staff, on the other hand, is abysmal. They routinely send out "bills" based on " insurance estimates", even after the participating insurance company has paid. Most recently I called to question a bill that both I and my insurance said was paid and that I owed nothing. This was the second time I received this bill and was now "past due." (Delta Dental told me it was paid within one week of my visit.) "Susan" initially took my call. Three different times I gave her my name and account number, and each time she tried linking me to a totally different patient. Finally, she transferred me to "Tina", the office manager. I have never been treated so rudely nor unprofessionally as Tina treated me. Tina first told me that the bill was automatically generated and there was nothing to be done about it. When I challenged her, she told me that was just the way it was and to ignore it. I pressed her by saying it needs to be fixed and that I did not want to end up in collections due to an automated erroneous "bill" (that is based on an estimate.) Again, Tina blew it off so I followed by saying that she knew there was error and wouldn't fix it, and that if I ended up in collections I reserved the right to sue for false billing; she/her office needed to fix this, that I was done dealing with it. Things went horribly sideways from that point on. Tina said she'd just "de-list" me and I'd never hear anything from them again. I replied by saying I had no intention of quitting the practice, only that I wanted the billing corrected. From that point onwards, Tina constantly over-talked me and wouldn't let me say anything. I tried telling her that I had already called Delta Dental, that Delta Dental told me I owed nothing, and that Wytheville Dental Group had been paid on June 21, 2023 for my June 14, 2023 office visit. I also kept trying to tell Tina that Delta Dental had provided a reference/event number. Tina kept over-talking me and wouldn't listen. I finally told her to "shut up and listen to me for just a minute." Tina then hung up the phone on me. I never got a chance to give her, nor anyone else, the reference number from Delta Dental. I tried calling back for the next fifteen minutes, but my calls were never answered. I can only presume Tina told the front desk to ignore my calls. I then reached out to Wytheville Dental Group via their Facebook page. Within an hour, someone named "Sherry" responded, saying she would call me "around 9 am" the following morning. Edited to add that Sherry is the overall practice manager. She called as promised, and was very professional and very apologetic, and she assured me that this issue will be addressed. Thank you, Sherry.

    Wytheville Dental has very professional and friendly staff. They have done an amazing job on my…read moreteeth and would recommend them to everyone for dental services.

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    Wytheville Dental Group

    Kingsport Dentistry

    Kingsport Dentistry

    5.0(3 reviews)
    51.1 mi
    Established in 1957
    Free consultations

    Like many of us, I have never been much of a fan of dentists. Since I started with Kingsport…read moreDentistry, and specifically, Dr. David Mathers, my tune has changed. Today the most amazing thing happened. I went in to get a new crown. Dr. David was look working with Lisa his assistant. I don't know if it was the gas they gave me or just the positive energy they sent out, but we had so much fun. The jokes, the light humor, the laughing at ourselves. It was great. So you don't think I'm totally unbelievable, I didn't like the drilling. Or the shot. But this has been a very positive experience with the dentist, which I've always thought was kind of an oxymoron. I see Amanda for cleaning, and she's great, too. We tend to give dentists a bad rap, but if you want to experience something different, I highly recommend Kingsport Dentistry. PS: I received no compensation or bribery for this review !

    I can not say enough about this place. Kingsport dentistry has changed the way I feel about going…read moreto the dentist. I recently went there for a tooth extraction. I couldn't get into my normal dentist before my upcoming vacation. The day of my appointment my anxiety was high because this was the first time I was going to be awake. From the time I walked in, I was greeted by smiles. Everyone made me feel so welcome and tried their best to quelch my anxiety. I had the nitrous oxide (new to me bc I'm usually put to sleep). This helped me, but what also helped was the kind staff. The dental hygienist Lisa was so nice. I felt safe and in good hands. Dr David Mathers was very kind and considerate of my fears. I made the decision to switch my dental care to Kingsport Dentistry. The entire staff helped me to jump the hurdle of being scared of the dentist and get on the right track to cross the finish line to better dental health.

    Thompson William B PC - generaldentistry - Updated May 2026

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