Owner arrived and said we were under warranty from builder as his staff did work under contract…read more Saved us some money. Will definitely call them after warranty expires.

Customer Service is extremely unprofessional and Rude. If they're this way before they service I…read morecan't imagine what kind of service they provide if I had a complaint or issue.

This is a very good company - honest, fair and their customer service is top notch. I am very…read morepleased and will be calling Barrett for all pest control needs in the future!

Given all the other high reviews, I must have had an outlier experience, but I had someone come and…read morequote pest control, primarily for bugs, last fall. The quote was outrageous, something like $2k for the year, and I was told I had termites in my crawl space. I had my boyfriend and five other contractors look for termites, all said my area was fine, and termite free, and so I'm not quite sure why the rep from this company was trying to upsell this service for a non existent problem. Based on price and misinformation, I didn't go with them. Plus the guy who came out seems a little jittery and acted strange, so... really not interested.

I highly recommend Dom. He is extremely conscientious, friendly, and knowledgeable. He takes the…read moretime to explain the situation, answer any questions, and made sure the treatment was done carefully and thoroughly. I appreciated his professionalism and the peace of mind they provided.

Our home is in a heavily wooded area, and for years we have struggled with mice getting into our…read morebasement. My introduction to Monumental Pest Control was through my son who manages a large residential housing complex in Arlington, Virginia and Monumental Pest Control has been their go-to company. I want to give a shoutout to Cameron, from Monumental Pest Control, who has been the lead professional at my home over the course of 3 days. Cameron is an excellent communicator, hard-worker, and goes the extra mile to make sure that rodents will not be re-entering my home! Thank you, Monumental Pest Control, but the biggest thank you goes out to Cameron!

The Loudoun Lawn and Pest service technician, Sean just left my home, and I must say, the service…read morewas fantastic. I called yesterday evening after being traumatized by catching my 8th mouse (first one on a sticky tap). I called after hours and left a voicemail message asking for a call back about my issues; my phone rang at 7:50am this morning letting me know that if I was able, the service tech would be at my house between 9 and 10. The tech pulled in at 9:15 and after a quick discussion about what I'd been experiencing, the tech located the entry point in under 10 minutes. There was no sales pitch about everything they could do to my home to keep it mouse free, no talking down to me about what I didn't know about pest control - after a mutual conversation about the best way to handle the issue (fill the entry point with foam), I was told that because he was certain that's where the entry point was, he would fill it for free rather than jumping into a $300-$400 service plan understanding that I could call back if his fix didn't solve my problem. I was astounded and very happy that he would offer that service for free, but I couldn't let him do that - I ended up signing a quarterly contract that not only deals with bugs, but also mice. He fulfilled my first interior and exterior spray before leaving this morning. I couldn't be happier with Sean's knowledge and fantastic customer service and would recommend Loudoun Lawn and Pest to anyone needing their services. Thank you!!

Seems like I have the one dissenting review about this company. Well, regardless, I'll give my…read morestory and let the Yelpers decide for yourselves. I hate spiders. And crickets. And stink bugs. And...pretty much everything creepy crawly that Virginia seems to be home to. So, I called Loudoun Lawn and Pest. I thought if I could go with a small local company verses the big guys with the red diamond, I would. So, Loudoun Pest came out and gave me a quote which had a couple different options. For comparison's sake, I called the guys with the red diamond, and got a quote as well. I don't remember exactly the quotes, but they were pretty similar. After thinking about it and continuing to be thoroughly creeped out by the bugs invading my house, I called Loudoun Lawn and left a message that I was ready to move forward with a service. I got one return message... so I called back and left a message again. And I didn't get a return call. After a couple days, I called again and spoke with someone and gave my address. He said he'd look into the quote and call me back. ....and 1 1/2 weeks later I've never gotten a return call. One message not returned, I can excuse. Maybe it got lost. But a total of 2 calls without a return call especially after speaking with someone? This yanks my review down to 1 star. So, I went with the guys with the red diamond.

I just had a termite inspection done by Shawn from Pest Now. He was prompt, very courteous and…read moreefficient. I will be using this company for a treatment.

I have used Pest Now for many years, but I'm canceling asap. First let me say the technicians are…read morehelpful and dedicated. The company now has new management and they SUCK! I used to place a quick call and the folks immediately answered the call and happily helped me. Now the wait times are HORRIBLE and the people who FINALLY can find time to deal with me are rude and uncaring. My neighbor who suggested this company had the same problems already cancelled. I have always recommended this company-I will not being that anymore. In fact, I will discourage them from using this company. I asked for a supervisor to call me, but two weeks later, all I got was a bill. Do not use this company.

Mitchell sent out a team within 24 hours to remove a huge bald face hornet nest from our property…read more Zach and Bailey arrived promptly the morning after our initial call and detroyed and removed the colony, which was hanging in a tree right over our mailbox, quickly and efficiently. The service was prompt, professional and very reasonably priced.

Could care less about customer service. Wonderful experience with Allstates since 1984 - MITCHELL…read moretook over, came out and drilled into soil to place their treatment and cut our Verizon line. We were not only inconvenienced by lack of internet service but without "911" access - that is not good as we are in our 80's and have had to access that in the past. Phone calls to the office only resulted in no concern (THEY MADE NO EFFORT TO CALL US OR RESPOND TO MY PHONE CALLS). The person with authority to do anything was not available the two days I called. JUST NO CONCERN FOR CUSTOMERS!

Very pleased with the service for a serious ant problem. The results were instant and it's been two…read moreweeks and we've only seen a very few inside the house since then and only a couple of outbreaks outside the house whereas they used to be everywhere. We wound up getting three estimates and they also happened to be the lowest cost. Also, another company said the inspector forgot to say that he saw termites, which would be an additional cost, so I had PMSI inspect for that while they were treating for ants and he was honest and said there were no signs of termites.

We have used their services thrice in the last three years for various kind of pest control…read moreactivities like rodent elimination, removing birds nests, and putting caps on externally exposed vents (one of which was almost 30 feet high), etc. Jeff is a phenomenal account manager and recently they came back and replaced a vent cap that fell off due to the high winds we received a month ago. I must say that the service has been impeccable, fast, friendly, and economical, and I would highly recommend them to anybody in the northern Virginia area.

Called for a estimate and there was no response from this company. Called again and it went to…read morevoicemail

Worst Customer service! I have been using Elite for over a year and for the most part was…read moresatisfied with my service up until this past spring summer. I won't bore you with all the minor discrepancies - but must share what is baffling a company wanting to stay in good standing would even do. Two weeks ago I took off a half day work for a service. Elite was due to arrive within a two hour window. 10 min after that window expired they called and said they were having truck issues and had to reschedule. I said Really? You had the same thing happen last time (2 months prior) and had to reschedule on me . She said sorry , we are training a new person and he doesn't know the area yet. Confused , I was thinking so your truck is broke or your new guy is lost ? What it is? Whatever .... I reschedule for the following week - today between 10-12. I got TWO appointment reminders yesterday saying they would be here between 11-1. Ok- no big deal. At 12:55 I get a phone call from the secretary saying she was just informed Elite is no longer servicing my area and won't be coming . Who does this ? I am outraged to say the least that a company would do this 5 min prior to their scheduled arrival time. You people are horrible humans and don't deserve to be in business!