I'll preface this review by saying I have never, in my life, left a one star review for a company that I haven't been a patron of or utilized the service of. It's not my nature and it's not a fair practice. That being said, I think this situation warrants it.
Like other reviewers below, I purchased a Groupon this past Friday 3/22/19 - for a 3 bedroom, 1 hallway carpet cleaning. I left a pleasant voicemail requesting an appointment and asking for a call back. I never received any call so I called today to follow up and the owner, Mike, answered the phone and told me that he had received my message and others, but would not be honoring the Groupon vouchers. He said they were priced too low, Groupon wasn't accommodating his request to price them higher, he was having financial difficulties and was "making decisions" and was therefore not honoring the vouchers and would be cancelling his Groupon contract.
I must have paused or expressed some hesitancy at this point because he started to ask questions about my building; whether it's a ground floor, whether there's parking, whether there's an elevator, etc. I informed him of the details and he immediately tried to upcharge me an additional $75 dollars for living on the fourth floor and needing to use a portable steam cleaner. Had I lived on the third floor it would have been an additional $50. When I stated that I would rather not have to pay additional money outside of what I already paid, and would just take him up on his offer to cancel, he said "You and everybody else" and abruptly hung up on me.
Now, playing devils advocate here, I can understand if there is something wrong with the Groupon service. If he unintentionally priced too low or decided later on that he was losing money because of the price he set - fine. I understand that and I don't resent anyone for wanting to make a living. What I *do* resent is being greeted with a bad attitude, discussion of financial woes (not even a hello, how are you, thanks for calling again), and someone trying to take advantage of me. To be clear, I purchased a 3 room, 1 hallway cleaning - up to 300 square foot per room. I was requesting my living/dining area to be cleaned (which is one open room of about 300 square feet), 1/2 of a bedroom (not even 100 square feet, as more than 2/3 of the room is filled by my oversize bed and dresser) and the entryway carpet. It's not even three full rooms plus a hallway. Had Mike let me speak before going on his diatribe, we perhaps could have come to an agreement. Instead, his poor attitude, rude telephone manners, and overall demeanor lead me to believe that you're better off not letting someone like this into your house. If you can't even be trusted to speak on the phone with courtesy - how can you be trusted to be in someone's intimate dwellings?
I'm currently working with Groupon to received a refund for what I paid and I'll just stick with doing it myself or hiring someone who doesn't have a chip the size of Connecticut sitting on their shoulder. read more
