Air duct cleaning service. Very responsive to inquiry…read more Professionally, Prompt, Impeccable service, extremely attentive to every detail. Honest, Informative, and knowledgeable. Left our home sparkling clean and smelling so fresh! After having Zsolt work on our system, I Would never think of having anyone else do it. He did an incredible job!

Great and friendly service. Was prompt and efficient. Worth…read morea little bit extra to get the job done correctly. Communication was fabulous. Very knowledgeable and courteous.

wow, whats an awesome job they did to my Mom's air duct system! team came on time and spent almost…read more6hrs. pics before and after were like night and day! i would give them 10 stars! strongly recommend. agree with most of the reviews. thanks Ductz!

All ducts were cleaned sanitized Air handler cleaned…read moreSealed in air flowsanitzed Dryer lint cleaned out that had compacted along w the venting outside. Jorge ariel guillermo were great Very respectful and cleaned up any residue

Very polite and professional. Showed up on time and got the job done. He was very reasonablely…read morepriced I definitely recommend this company.....

Excellent service by Roy. Cleaned my dryer vent from the dryer to the roof - even went on the roof…read moreto make sure it was clear all the way through the roof vent. Speedy service! Very professional and friendly. We highly recommend Roy and his services!! Even replaced the metal duct from the dryer to the wall!

My AC wasn't working yesterday so I called Certified and they said they would send a tech as soon…read moreas someone was available. I was so pleased that Jesse arrived at my home about an hour after I made my call. this was the hottest day we've had so far and it was a Sunday. The response time was excellent! Jesse looked at the AC unit and immediately knew what was wrong. he had the part on his truck and immediately began installing it. he worked very diligently to get the part installed and get my AC running smoothly. I was extremely pleased with not only his technical expertise, but also his professionalism, his diligence , and his pleasant demeanor. He reminded me that my contract was up for renewal and by renewing, I was able to save money on the part and the service call. Thank you Jesse and thank you, Certified!! Karen from Naples

They have gone down hill on customer service. Waited 3 months for an appointment for qtrly…read moremaintenance and they no showed. Then when I called they couldn't come for 3 weeks! Wait what? Why not tomorrow if I waited three months for you to come I shouldn't have to wait another 3 weeks! These appts should be priority!

Dave M was the best. Honest and professional. Thanks again Dave. From the time he showed up till we…read morewhere talking about my solutions for a 26 year old ac unit. He's the best and I hope he stays with Certified. When you think Certified!Think Dave.

I am writing about the wonderful service I have received from Certified Heating And Cooling for my…read moreHVAC system. About a year ago I switched from another company because my AC wasn't working and it was extremely hot. It stopped working at 4:30 in the afternoon. I tried calling a couple of companies and no one answered and then I tried Certified. Someone answered the phone immediately and when I told them I was not a customer but had no AC they told me someone would be there as soon as possible. I called them back when I noticed a few minutes later that there was water leaking from a part of the machine. They informed the tech about my problem and stayed in touch with me about his arrival time. He was here by 6 and worked until everything was complete. I had them here a few more times and was very pleased with their technicians and their prices. I was also impressed that their customer service manager, Brandon Murphy, has also been a big help to me. I had a question about one of the charges I paid when they had sent someone out. I reached out to him because I just didn't have a good feeling about the necessity of sending out someone for a question I called the office with. Brandon agreed there shouldn't have been a charge. Within a couple of days I had a credit to my charge account. It is so nice to finally find such a good company in such a competitive industry. I truly believe that these people are not all about the money. They care about providing great service and treating the customers with respect. If you do that right, everything else will follow. After a service call for regular maintenance yesterday, I was so impressed by the tech,Cesar, I wanted to write this review. Cesar was extremely competent and had a great attitude about his job, working for Certified, and the HVAC industry in general .He loves what he does and it shows He was actually happy for me that I had no problems and there was no need for any changes or charges. I was happy to request him for my next appointment. I highly recommend Certified for anything you may need. They are staffed with extremely well trained and experienced Technicians who really know what they're doing.

My dryer never seemed to work. I even replaced it. Today I called this company and they came out…read morewithin three hours of my calling. The technician was excellent diagnose the problem fixed it And taught me what to do in the future. I have a dryer booster pump on my dryer. The technician knew all about it. I just finished drying a lot of clothes and it worked like it should work! I am so grateful this company is a Mom And pop and I am happy to support them!

Dryer Vent Cleaning of Naples is a family owned business and they are as honest as the day is long!…read moreI will never use anyone else. They call 15 minutes before arrival, are on time & courteous, and always exceed my expectations. They even take pictures to show you what needs to be done. Their rates are extremely reasonable on top of it all. Great family!

Quick response. Fast, efficient, honest, reasonable and just…read moredone well. Definitely would use again

utilized Lint Out for a yearly cleaning on our upper condo unit. they never disappoint! Their…read moreemployee, Dominic was amazing. He was thorough, focused on the job, and most importantly was careful with the big machine going in and out of our home! Definitely recommend!

Family A/C & Heating in Naples is well named. While an effective and superlative company-it also…read moreapproaches its customers as part of their family. And RICKY EXAVIER is a perfect example of this: Smart, personable, highly professional and willing to go that extra mile to help. Every single person at Family exhibits this same array of exceptional qualities -and Ricky shines among them. Ask for Ricky! You will not be disappointed

I have been a loyal customer of Family AC since 2005 and have always been impressed by the…read moretechnicians' professionalism. However, I am writing to express my extreme disappointment regarding a maintenance visit on February 2nd. During the six-month maintenance inspection, the lead technician pressured me to have my system replaced, despite my repeated and clear refusal. When we moved to my father's house to change a special-order filter, the lead technician remained on his cell phone in the living room, while I had to personally carry my ladder to the second technician in the laundry room. After they left, I discovered that I now need to have a ceiling painted and a retainer ring reattached to the ceiling. April 25th, I went to change my three-month filter, I found the existing filter smashed into the unit. It took considerable effort to remove it without it tearing apart inside. Due to these issues, I must incur additional expenses to hire a different AC company to inspect my father's unit to ensure his $120 filter was not similarly mishandled. The quality of service during this visit was a major disappointment and not reflective of the standards I had come to expect from this company.

Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

The service team Mark and Daniel did a fantastic job. They…read morewere very thorough. They did such a great job I plan on having my second home done and will request them

2 visits to home and carpets were not clean. Gentleman who did work was nice, but nice doesn't do…read morethe job. Had to call another company and work was successful.