I found this place very rude and disorganized. I understand covid during the holidays is trying. After waiting two hours, I asked could I possibly get an estimated wait time. I rudely told that they were going by the list. I said, "I understand could I get an update where I am on the list." Everyone refused and treated me like an asshole for asking. My ID was held hostage so I couldn't even leave. 2.5 hours I was swabbed. An hour of waiting (3.5 hour in the process) I asked if I could get my results via email. I was told to shut up and go wait in my car, they will get to me when they get to me. I understand they are having a rough day, but if they can't handle people asking polite basic questions like estimated wait times they should try a different business. read more

Front desk staff lack empathy and are standoffish/intentionally rude. Alarming to see people like this work in the healthcare field. Don't come here. read more

Great Customer service fast Effective staff is very nice. They make sure that your Comfortable and Secure.

Friendly staff. Came here for rapid covid testing. Crystal and Erica were extremely helpful. I've seen this place get really busy. We happened to come on a pretty calm evening. It went seamless results 20-30 mins. Times can vary based on how busy they are. read more

The convenience of this place just can't be beat. We can get in and out in 30 minutes usually, and we get to see a real doctor. More than that, Dr He is pretty fantastic and very knowledgeable. His staff is great. As one reviewer noted, Dr He doesn't spend a whole lot of time with the patients, but he doesn't really need to. He just takes a look, notes what's wrong, and gives a diagnosis. He is extremely efficient with both his time and yours, and it's part of why his clinic operates so well. The waiting room is huge, also. Unlike the small closet at the grocery store clinic, where everyone is breathing germs all over each other, this waiting room is spacious and airy, with comfortable faux leather chairs. The patient rooms are a bit small, but functional. I especially appreciate that we get to see a real doctor. At the grocery store clinic nearby, we only got to see a nurse. Nurses and PAs are great and can be very knowledgeable, but when my kids have bronchitis, I'd really rather they be seen by a real doctor. Highly recommend. read more

enTrust Immediate Care - Spacious waiting room. - Urgent Care Near Me - Houston, Texas

Ridiculously long wait time. Staff mumbles when you ask them a question or completely ignores you. THE MEMORIAL LOCATION OPERATES WAY BETTER. Dont let the long line at the memorial location fool you, it goes by quickly and the nurses there are kind and attentive despite the tough times. Crazy how night and day these two locations are. read more

In a tricky 12 months, have had to visit the enTrust on two different occasions - and they are sooo fast and efficient. I highly recommend this place - all professionals. We've had Yesenia both times - she is a gem !! Thank you Yesenia for your care. Everyone too, good people. Efficient process. Thumbs Up !! read more

Needed to get COVID Rapid Testing for an upcoming trip this week and heard of this place through a friend. So quick, simple, and friendly staff. They accept walk-ins, opened until pretty late 8-9pm which is really helpful with busy schedules. Would definitely come back. Tiairra was really sweet. read more

Great place to get a COVID test! Everyone was so nice and helpful especially Yesenia. I would definitely come back here!

We have always had wonderful care here with a reasonable copay. Today I brought my daughter in with a fever and was told I could 1. Pay $175 for my deductible or 2. Pay $50 copay and risk getting a bill above and beyond $175? I felt extremely pressured to pay the $175 up front. So angry as this is different than in the past but my daughter was too sick to look for a more reasonable option. I will have to look at different options next time, which makes me sad because we have always had wonderful care here. read more

Second time coming here for COVID-19 rapid test. It's very fast and Yamiled was really nice. She talked me through the entire process which helped ease my anxiety. read more

Complete waste of time and money. They don't know what they are doing. Took my son in for stomachache and they couldn't diagnose him. Had to take him to his primary care the next day. Couldn't even tell if the NP was actually an NP or a nurse trying to diagnose. Shady! read more

Professional and efficient. Quick in and out for a Covid test and zero cost with my insurance. read more

Everyone has been really nice but.... Covid rapid test at Entrust Bunker Hill ‍‍‍ We have had 3 tests here and each time it's a different process - yet still self pay by appt and insurance as a walk in. The process(es) are not improving - a complete cluster. We (me, a friend, and my 2 and 3 yr olds) went yesterday around 10am, signed in, and was told it would be a 3 hour wait. So we left. 1.5 hours later we get a call to come back in 15 or they would skip us. We were able to get back and pulled into the assigned spot. We then waited another hour+ to get tested. They had us all go in to the building to get temp/blood pressure info and sent us back to car. They then came out about 15 min later to test us in car. Then another 35 to get results. It's a ridiculously inefficient process these days and no real confidence in the results. Trip 1- self pay appt ($195) and a waitlist because I added the 2nd child when I arrived. Both were tested in car. About an hour half total. Trip 2 - waitlist for me and the 2 kids. In building test. Wait in car for results. About 2.5 hours total. Trip 3 - waitlist for me, a friend, and the 2 kids. See above. Trip 1 for my friend (yesterday was trip 2) - self pay appt, waited an hour +, sent home and they texted results. read more

Thanks to Jesse my rapid test was quick and painless. I was a mess and he took the time to reassure me and check in. Thanks Jesse. Everyone there was great. Highly recommended. read more

If I could give this place 0 stars, I would. DO NOT go to this place to get a COVID test. Here is why: You will get a surprise bill after they have billed your insurance; they add a nice little fee called "Global Fee Urgent Care Center" it sounds fancy, right? So I called their billing office, and since this place is NOT a COVID Testing site (yes, you are reading that correctly), they get to charge you $250.00 for getting your COVID test here. When I called to ask if they did COVID testing, they never mentioned this fee, but trust me, you will see it nicely itemized on your billing statement that will take a few months to get to your mailbox. So everyone that has left a nice review about how it was so easy to get your rapid or PCR test here will not be so happy once you receive your bill. When my husband and I went, it was complete chaos in the waiting area, and they were anything but friendly. So you can imagine, after a poor experience with their facility/staff getting this surprise bill, one for me and my husband. My husband's insurance covered part of this ridiculous charge, and I was charged for the full amount of 250.00. For a COVID test...We never saw a doctor or a nurse. My husband checked us in, and we were rushed out the door to wait in our car. Find another place to get tested and ask if, aside from the COVID test fee, will there be any other charges associated with getting testing. I hope my review helps someone who is desperately looking to get tested, and I can save you some money, especially right now with inflation through the roof. read more

Came here to get a drive n go COVID swab test and Tiairra took care of me. She explained how the testing would go, She also had a very gentle hand. They respected my appointment time, I recommend (: read more

i highly recommend this location. Yullissa C. and Nurse Practitioner, Debby took very good care of me today.

They use a call center that promised an appointment. All made get there and it's an hour wait. Total bs.

Came here and got check for Covid due to lingering cough. They are super nice. You stay in you car and they come out to you. I would come back for other minor emergencies read more

I had been struggling with a cough, mucus, and an on and off fever for a few days. That's when I swallowed my pride and went to the urgent care ... Amanda greeted me when I walked in. She was very warm and welcoming. She explained exactly what I needed to fill out and was able to answer questions I had. Timo was exceptionally professional. He took my vitals quickly and was thorough with going through my symptoms. He had a great sense of humor and genuinely concerned with my well-being. Dr. Renteria was fantastic! She listened to my symptoms, and was quick to find the problem. I had a dozen questions and she answered each one with ease. She prescribed me some antibiotics that got me back to work in no time. I am super satisfied with the staff at enTrust! I know where I'm going next time I get sick or hurt. Thank you! read more

Was told the appointment is in one hour, came back and had to wait for another hour. Went to reception to cancel the visit and was called in. Now waiting for a doctor to show up for 30 minutes! Overall delay 1:15 and co - second visit, Everything went smooth and quick. Friendly staff. read more

The most unorganized urgent care in regards to Covid testing. This urgent care opens at 7am and My wife and I came here at 6:30am wait in line. We finally got a number (15). 3 hours later they're calling random numbers and people who were behind started to go ahead of us. It's 40 degrees outside and at 8:30 they decided that people with a number can wait in their cars. None of the workers are on the same page. At 9:30 we discovered that in ordered to be processed that someone had to physically take your id/insurance card. We had the same lady come sign us in twice and gave us a number but never took our info. Pretty much numbers 10-15 got skipped. Disappointed in the chain of command here. Poorly run facility ran by some young and unprofessional medical assistants. I can't imagine what the urgent care part of the facility runs like. Update: It's 10:15 am and we're finally getting tested. As we are finally brought inside and waiting to be tested we over hear a group of the medical assistants making fun of people waiting outside in the cold and how that it's our faults for coming to get tested the day before Xmas. I am a Doctor from Florida wanting to get tested before I meet with my family. I am taking all precautions to make sure my family and I are following the proper guidelines. The most unprofessional group of MAs I have encountered. I asked the MA checking our vitals if all patients were getting vitals checked and she stated that only people with insurance were getting check and cash patients were not. What kind of standard of care is this facility providing its community!? Update: 11am our results were given. My wife went back in to get the supervisors number and everyone there avoided giving the proper contact info. As a frontline worker I am more disappointed than angry. We are all going through this pandemic together. There has to be a level respect and order provided by this clinic. If you can't provide that then perhaps this field isn't for you. read more

I went here in April when my shoulder was hurting and I was having trouble breathing. They prescribed me a few drugs that didn't really help. Then I went to another doctor and found out I had Pneumonia. The cost of the visit was $175, which was more than the cost of the doctor who correctly diagnosed and treated my Pneumonia. read more

Super helpful staff! The systems they are using to test for COVID were not only safe but effective and efficient. The staff had a great attitude despite working their tails off all day. Great to know that I can go somewhere and get results within 15 to 20 minutes. Highly recommend!! read more

Dr. He, Timo, and the rest of the staff were wonderful. I will be coming back if I ever need anything. They were friendly, helpful, informative and made me feel comfortable. I know I am in good hands here! Thank you for everything! read more

We have used them many times over the years and were always pleased with the care we received. Therapist Covid test was quick and easy. They told me the wIt was two hours which turned out to be accurate. I ran errands until they were ready rather than wasting my time waiting. Xiomara M was professional and painless. read more

Been here many times to see Dr. He. Great team. Came for a rapid COVID-19 test and service here is always great. Thank you Yamiled G. for checking me in so quick! read more

Came for a rapid COVID test. They are so quick and efficient here! Shout out to Yamiled G for keeping me laughing while she took my vitals! They make a weird experience not as terrible here and I would highly recommend this urgent care! read more

Second time getting my preventative COVID-19 test here and they are quick and very friendly! If need a quick test done from the comfort of your car I recommend coming here. Thanks Anitza H. for making the uncomfortable test quick! read more

I have been here for myself, and for my wife, when we have a emergency outside of normal doctors hours.I went when I had an upper respiratory infection, my wife went with a horrible migraine once. It is a great choice for immediate care without the hassle and expense of a hospital ER. The staff were helpful and thorough, the physician was very smart, and the wait was short. Like most guys, I don't like going to the doctors office but these folks make it worth the effort. I really appreciate the great care they give. read more

This was my first time here and I received excellent treatment from the moment I walked in the door. They were prompt, courteous and efficient. Thank you Dr. He and Timo for the outstanding care! read more

I am in the National Guard and was informed to get test at a moments noticed. Anitza was more than helpful getting me through the process. The Experience was amazing everyone was nice and very helpful.yes the test is a bit uncomfortable sticking something up your nose, but it necessary for the speedy results. All in all thank you entrust for the test. read more

Tiairra was friendly and kind. She explained the each step I would be taking to assure my Covid testing was fast, easy and not scary! They entire staff was friendly and welcoming. They come to your car and constantly check up on you. Tiairra and her team were great. Don't hesitate to give them a visit for your rapid Covid Testing. read more

do not go here for a rapid covid test. they are not doing things properly, safely, and i did not feel my test was in safe hands. this place is a scam and they just want your money. read more

Came here to get my TB screening and everyone was so friendly. Starting from Front desk Ruby and Laquana to the back techs Nancy, Jaqui, Anchis and Miriam who attended me. Everything was done so fast and easy. read more

This urgent care clinic is the best. Not only do they accept my insurance but they're are comparable in price to me seeing my regular GP. I never have to wait when I go there but even if you do and get there during a busy time, the chairs are leather and very cushy and they have a TV in the waiting room. Once you're in the system you don't have to do anything the next time except tell them your name. The doctor is amazing. I wish more doctors were like him. He is so sweet, kind, patient, understanding and really listens to his patients. He also is very aware of people becoming immune to antibiotics so he won't prescribe the same one within a three month period. He asks the patient if they want a shot instead of pills (the shot works quicker) but is honest and tells them that it will be painful. He also asks if they want something else like pain relief. He doesn't push anything and is sympathetic. He also remembers patients even if they haven't been there in many months. I can't recommend this place enough. I'm so glad enTrust Immediate Care is open on the weekends when I seem to need them most. No appointment necessary. Thank you enTrust! read more

My daughter brought me in here to get my 2nd booster and all of the girls there (ruby, Laquana, Miriam, anchis, Nathaly, and Nancy) were very welcoming and made it a great experience! will definitely be coming back:) read more

I went on a Sunday morning at 9am with my daughter who had a sports injury. Check in was fast, the waiting area very comfortable and the paperwork wasn't very long. There was one other patient there at the time. They take my insurance which was great - did all the filing and paperwork for me. Reception was very pleasant and efficient. The nurse was fine, not distinguished in a good or bad way, but followed correct protocol at all times. The Dr was very good - easy to talk with, clear with his response and diagnosis. He offered an xray if we wanted it, but told us the pros and cons. We did take the xray and he quickly got it to us on CD so we can reference it later. He also was clear about what he could do to help, and where he wasn't able to help and we needed an orthopedic doctor. Gave us prescriptions that we needed (though they don't call them in for you). It was exactly the help i needed to bridge the time until I can get my daughter to her orthopedist. We were literally in and out in 45 minutes. Five stars for me would be if the nurse were a bit easier to speak with, and if they called in prescriptions. But I will return to enTrust if I need urgent care again. read more

SHOULD HAVE LISTENED TO THE REVIEWS DO NOT COME HERE FOR COVID TEST VERY UNPROFESSIONAL! They didn't explain anything regarding to the testing. They just take your information and send you back to your car with no update. I waited an hour just to check my bank statement and see that they charged my credit card an amount that I was not quoted for my testing. PLEASE GO ELSEWHERE UNLESS YOU LIKE TO WAIT FOR 3HRS read more