I went in for rapid covid testing! The lady at the front desk has her mask on her chin! We entrust our health with these people and they don't even do the bare minimum! I was told that it would be4 hours because they were behind ! That is understandable! 4 hours later I went inside to ask when I'd be be seen! I'm pretty sure they lost my paperwork and instead of apologizing she rudely says it'll be another hour! I didn't complain or give an attitude! I make mistakes I was like things happen! An hour later I go back in! I did forget to put my mask on! She asked me to put one on! Of course I did! Two minutes later her mask was off AGAIN! I told her that if she had expectations of me why couldn't she wear and keep hers on! I digress but she then proceeded to tell me it's going to be another 30 minutes! And she says it with an attitude! I asked for the manager who got me seen immediately and I was told my results would be in within an hour! I got it like 6 hours later! I called the place twice and the phone rang for ten minutes with no answer! The lady at the front desk didn't care at all about how her behavior can effect others and won't do the bare minimum to keep everyone around her safe! She should be fired read more

Went in with an injured finger without calling ahead or scheduling any appointment. Walked in, filled out some paperwork, and was called to the back minutes later. The doctor saw me, got me x-rays, and less than 30 minutes later, I was out of there with a copy of my x-rays on a CD. Consultation and x-rays were about $100, which seems reasonable to me. One thing for anyone with a leg, foot, hand, or arm injury: I'd recommend just seeing a specialist to begin with. I got my x-rays and the doctor gave me vague generalizations on the timetable and what I could/could not do, and he even recommended that I go see a hand specialist to follow up in a couple weeks. There's a limit to what urgent/immediate care facilities can do, so I'd recommend going straight to the specialist (unless you need emergency care) and hear it straight from the horse's mouth, rather than go through and pay for multiple visits. read more

Anytime you have to get a Covid test it is a nerve wracking scenario. It always makes it easier when the people you are dealing with have a positive attitude and make you feel comfortable. Today I had a test and the two young ladies who helped me were excellent. Angie and Marisol thank you for making things a little less stressful. read more

This is my 3rd visit. The doctors and entire staff are so kind and helpful. Everything was clearly explained to me. I highly recommend this facility. read more

I was grateful to find this place on Yelp, especially grateful they take Medicare! Every staff member was courteous, efficient, and professional, from the receptionist to the technician to the RN to the doctor. Even the waiting room was comfortable and pleasant. I felt well listened to and well cared for. You never know what you're going to get when you go to a walk-in clinic, especially if you're from out of town, and this was a wonderful find. read more

Made appointments on-line twice for early morning. Saw me immediately. Very professional staff. Highly recommend.

Have gone to these folks for years UNTIL today. Have a case of gout. Went in to get med prescription. After a longer than normal wait was seen by a FNP whose command of English left a great deal to be desired. She wanted to give me a couple of shots and two different drugs for the problem. I attempted to point out what was prescribed wouldn't work, that I'd had this before and knew what would be effective. Given the language barrier and the obvious attempt to peddle her more complicated and expensive solution, I gave up in disgust. My last visit here. read more

I'm actually sitting in this dump now... I've been waiting here for over an hour it sounds like they're having some kind of company party outside. I was very clear about what was wrong with me as it happens all the time my tonsils get inflamed and I need an antibiotic. They came in and tried to run several tests including a Covid test even though I told him I had taken one less than 24 hours ago in order to run my insurance of through the roof. This is why I healthcare is out of control in America dishonest crap like this. Worst experience ever I'm glad I don't live here. Half a star. They are only interested in billing the insurance for the maximum possible amount. Shameful! read more

Horribly run. We got to the facility at 6:30am for testing. They forgot to get our insurance info but gave us a number. The first person who took our name down said both of us had to remain in line outside (35 degree weather). At 8 am they tell us that as long as we have a number our place in line will be kept. Only one of a group needs to stay in line- if you have a party of two, one of you can remain in the car. At 8:30 (2 hours later) a different women from staff tells everyone to go to our cars and display our numbers. At 9am we realize that cars and numbers that came after us have already been tested. At 9:30 I go back to the office, which is locked, wait patiently for someone to open the door. I stand outside with 7 other angry customers who had been waiting in line since 6:30. They keep telling us that they are processing our insurance info and we need to go back and wait- but they didn't have 10 people's info. The office realizes that the first women who handed out numbers had not collected our insurance info and the second woman had been directing people back to their cars and telling us to wait thinking our info had been taken. The ball had been dropped by their office and no one had apologized. They keep saying they are working on it but they continue to call later numbers! We waited for another 1 hour before they actually processed our info and called us in. The WORST part of this is that the patient staff was making fun of people waiting in the line outside. They were standing in the waiting room with the group of us 6:30am folks who had been forgotten, making fun of people. 'These people be exaggerating. Oh I've been here since yesterday, oh I've been here since Thursday. Y'all don't need to go that party this evening anyway. If you don't wNt to wait inline, take your shit and leave. Quit complaining about the wait creating drama.' They we're having this convo loudly- in the waiting room while patients were being swabbed! So unprofessional! I really hope the manager calls me back- although based on how this place is run I'm sure I will never hear from management. What an unprofessional mess read more

The staff was very attentive and the wait time was not very long. I was diagnosed quickly and the prescription had been called in when I got to my pharmacy. I feel much better and received a follow up call to check on me. I will refer people and return for such great service. Thank you read more

Pretty sure this place is scamming insurance companies. I went for a rapid test but I couldn't stay in my car. I had to go in and do vitals (height/weight/blood pressure). I asked why. They said it was required in order to get a rapid test. Then they billed my insurance 425 dollars. The insurance paid for everything except the actual test - which was the only thing I actually needed! And now I'm getting bills for $175 to cover the test out of pocket. read more

Came in and brought my daughter since we both had contracted "the crud" over the course of the weekend (coughing, sneezing, fever, the whole bit). The location was easy to find, right off Katy Fwy, and the check in process was relatively quick being that we've never been to this facility before - We were seen immediately by Amanda (I believe was her name!) who was kind with me and my daughter and listened to everything we were talking about, which was great since I'm a paranoid mom and tend to ask and talk about everything little thing we've taken and done! We saw Dr. He for our appointment, and he was GREAT with my daughter, who normally hates doctors, and we got through her portion of the appointment with no tears. He was quick to diagnose her, and made sure to check everything and explain what she may have, the medications he was recommending, and the dosage she would need, which was impressive. He was equally as kind with me and explained his thought process as he checked everything, and was very attentive as he asked questions and spoke with me. I truly appreciated this offices' quickness, professionalism, and kindness with myself and my daughter. This is the only urgent doc I'll be using in the Houston area from now on! read more

Tiairra, Yamiled G and Anitza H. Did a great job today. I felt my needs were well taken care of in a timely manner. Very professional as well. read more

This place was in my network and they are very nice and very clean and I was in and out in like 1 hour and 10 minutes and I will definitely be back. The manager even came and spoke to me to make sure everything was ok and see how I was doing. read more

Kick-backs for COVID-19 diagnoses?! I brought my son for a flu test as all of his friends have flu and now he has flu symptoms. He was required to not only receive a flu test but also a COVID-19 test (and the front desk tried to tell me a strep test was also needed (?!)) because the physician on duty - a Dr. Jomuad B.-- requires COVID-19 testing from EVERYONE who sees her. And then after a negative COVID-19 test and of course positive flu test, I received a diagnosis print-out showing 'Contact with and (suspected) exposure to COVID-19'. Wait, what?! We never even talked about COVID-19 exposure. And his test was negative. I think someone gets kick-backs for COVID-19 diagnoses here. While he got the Tamiflu prescription (which was my goal), I was so disappointed to get a physician with her own non-medical, non-scientific, and deceitful agenda - and a front-desk in cahoots. The assistant who administered our test was very kind and seemed to give us an eye-roll about the unnecessary COVID test as well -- I'm glad someone on staff isn't duped. read more

Easy enough to put your name on the list, you do have to come in person to do so, no appointments. Depending on the day the wait will vary. Very polite and efficient. Carissa was very professional and quick while checking me in. If you drove off to run a quick errand they'll normally wait a few minutes for you to get back. read more

I've come to this enTrust location 3 times to get a rapid COVID-19 test and I can't say enough at how attentive and great the staff has been. The COVID swab experience is extremely uncomfortable but this last time I came to test, Tiairra was great. She was thorough and gentle and made the experience much easier to handle. Test results take 15-20 minutes and the doctor that comes out to give results is very helpful and explains the process for positive results very well. I would definitely recommend this enTrust location for COVID-19 testing. read more

Consistently disappointed with this place and the main deterrent for patients is found no further than the front desk. The employees sitting at the front desks are the first point of contact for customers in their vulnerable, sick times and this is not the place for you if you would like to be treated with dignity, respect and attentiveness. This front desk is absolutely committed to being unhelpful, having no urgency and letting people walk out while employees are sitting gossiping talking about patients. Their job is to process our information and get us in line to see the doctor, which they act as if it's a huge hassle. They don't listen to your input on how you feel so it's confusing why they even still ask. I used a pen to sign at the front desk and the lady called me back to the front to tell me to put away the pen in the pen holder right in front of her As if it was a total game for her. I felt compelled to write this as I hope to offer some help to others looking for a great place to find urgent care - This is absolutely not the one. Typically, the job of front desk & the first contact at a business is to bring people in, and these employees are managing to do the exact opposite. They are unhelpful, unwilling to assist patients through the process or answer any questions. They are quick to get your copay but slow to answer any if your questions or concerns. They also are probably one of the worst places for urgency, I have yet to see anyone hustle to help get patients in quicker or offer support. I have personally experienced entire groups of people walk out as a result of their bad attitudes and inability to assist patients in their most vulnerable of days being sick. Lets just say this business is committed to the bare minimum of support On all levels. It's almost as if they act like you're an idiot for even coming in, which I now realize also. read more

Super quick and friendly experience. Angie and marisol made an unpleasant situation enjoyable and made me laugh. Well organized inside and taking safety precautions seriously. Positive experience will recommend to others. read more

The staff was very cooperative and friendly! Anitza and Clareice were very helpful. Now let's hope the test comes back negative lol

Awful experience. Called in ahead of time for daughter with sprained/broken wrist. Gave information over phone, said it would be 15 minutes when I got in, they performed x-rays and cast capable. Arrived 10 minutes later, completed paper work, and asked how long to be seen. I was told 45 minutes, to which I informed them I spoke with someone over the phone and he indicated it would be 15 minutes. I then confirmed they did x-rays and casts. She said they do not do casts there. I asked for the person I spoke with on the phone and she said he wasn't there and calls are routed through a CALL CENTER. She said they would have to send me somewhere if a cast is needed. What is this a bait and switch just to charge insurance? Avoid. read more

Great clinic. Very fast service. Staff is great!!! We also have an autistic child and they were so nice to him.

I have been to this immediate care twice. The staff Anitza and Tiairra along with the doctors are so pleasant and helpful! I trust them along with the care they provide. read more

Very fast service. Anitza Hernandez was very helpful and took our information quickly. Covid test was very fast and results only took 15-20 minutes. read more

I came here for my rapid Covid testing and Tiairra did amazing! She was super gentle with the Q-tip!

Tiairra and everyone else I interacted with were so nice and so helpful! Testing was fast and easy. Great, convenient place to get tested for Covid definitely recommend read more

Anitza & Anchis were very kind when taking my vitals & my information when i came to get covid tested! I will definitely be referring entrust urgent care to know anyone that needs to get tested! read more

Came here to get a rapid COVID test and they are really nice and fast too! I was done and got my results in 20min. Anitza Hernández did my swab and she was gentle and quick so it didn't hurt my nose. Definitely recommend this place!! read more

Been using this place for a while now. Unfortunately, I have to give a one star and will not go here anymore because of a recent experience. I went because I was really dizzy and hot. They hooked me up to an eKG and said that they could not rule out heart attack. The urgent care doctor told me to go to ER. So then I was freaked out, went home and got someone to take me to ER. I brought my eKG results with me. Was seen right away. It was not a heart attack. I was dehydrated and have an abnormal rhythm as a baseline. They gave me an IV, and I was fine. The ER staff later told me that had it actually been a heart attack, the urgent care doctor would have made me take an ambulance to the ER. The fact that he let me leave was an indication that I probably wasn't having a heart attack. And also, he didn't know how to read the eKG. The machine defaults saying "cannot rule out heart attack" on the top of the page for anything that's outside of the "normal range." Some people have an abnormal rhythm but it's still "normal." The urgent care doctor also didn't do any other tests other than eKG, before he sent me to ER. Seems like the doctor should have known how to interpret eKG at the urgent care. Or he should have considered doing another test before making me panic and go to ER. read more

Stopped into the clinic today without an appointment and it was probably one of the top 5 experiences in regards to urgent care. From the front desk check-in, checking vitals, seeing the doctor (Dr. He) and check out = 5 stars. Took a total of less than 30 minutes from walking in to finish. Not only was it about how fast it was... it was also the quality. I felt like they were listening to all of my symptoms, and Dr. He was thorough in his analysis and explaining his thoughts. (I had been experiencing cold-like symptoms.) It was a Saturday and had just landed in Houston earlier today from NYC. I wasn't sure if any clinic or doctor's office was opened today so I hit up the Aetna directory (my insurance)---sure enough, this was In-Network. Highly recommend the visit if you're searching for a place immediately. Thank you Dr. He & everyone that was there this Saturday! read more

Hardest working clinic I know. They have extended their hours to accommodate the high volume. Bryan processed my insurance and explained the billing processes. Yesenia was the nurse who swabbed me, very gentle and explained the process to me. Dr. He gave me my results, very caring and knowledgeable. I would definitely recommend this site. read more

We decided to take our infant here because it was Sunday and his pediatrician was closed and because I read the reviews prior to going. I trusted the reviews. But from our experience these reviews are far from true. We go in around 12pm & we wait to be seen a good 20 min, the nurse takes us back and asks if we know how much our baby weighs, I should've known then & there we weren't going to be serviced correctly. We told her his last known weight and she decided to take the extra step to weigh him. After she leaves we literally wait an hour in the room to see the doctor. He asks basic questions as to why we are there & proceeds to do a minor check on our baby. He says he doesn't see anything wrong but will do a strep test bc his throat looked red & process to suggest a flu test. Even though my baby showed zero signs of flu and/or cold. They run the tests and 20 min later he says, both tests came back negative and he has NO IDEA why he's been running a high fever for 3 days. Suggest we do blood work or have a procedure to remove urine from my baby & says to take him to a real ER clinic if we felt the need and gets us on our way. WELL we thankfully decided that we were NOT okay with that response so we took him to his pediatrician and we were told he has HAND FOOT AND MOUTH VIRUS! As to why his throat was red due to BLISTERS & his high temps!!! We are beyond upset with the way the doctor at this place handled the care of our 8 month old baby & I would NEVER recommend anyone using their services!!!! Worst experience ever! read more

Ebony, Timo, Francisco and Diana are awesome! Would definitely recommend coming here!

They are so nice and patientI. was in and out. No long wait. Everything is clean and well explained. Dr He is my go to and his staff is the best! read more

Tested positive for COVID twice at home. Went to entrust on Katy freeway at bunker hill, directly across the freeway from memorial city mall for testing and meds for cough and symptoms. Front staff was the worst. They are now charging $105 for testing and I am heavily insured. I almost walked out but paid the $105 and was told to wait in my car. As I was a walking out I remembered they had not asked if my insurance was the same because it was not. The staff was all unmasked and touched everything I touched and then touched all of their machines. They also left the pen I used to sign on the desk for the next person to use. When I called them out on it they said if I wanted I could put it in the dirty cup which I had not seen. I just looked at them and said "I have COVID". She could have cared less. They sent someone out who swabbed and told me 20-25 minutes or I could go home and they would call. They did not even take my temperature which I had told them was 102 the night before. Too sick to wait I drove home. An hour later I am still waiting for a call. Guess I should have sat in my car. read more

Website isn't updated and they don't seem to care to update it. This is really dissapointing as they advertised an affordable option. I am sure this is a tactic to get people in the door and then blast them with fees. They also have outrageously expensive radiology fees. read more

I've been back here several times. Dr. He continues to deliver. He's a good listener, good communicator, and he's compassionate. He doesn't seem quick to over-prescribe. In addition to any prescriptions, he also gives good practical advice for getting over my illness as quickly and painlessly as possible. I've always gotten in and out in a timely manner, and his advice and meds always cure me right up and get me right back to my busy life. The rest of the staff has also been really good to me when I've been there. A+ read more

Do not go here please I beg of you. Other reviews must be friends of the doctors. He sees you for four minutes and thinks he knows more than your doctor of 25 years. Rainy day only one other person there still waited 30 minutes. To be nice he was "## ###### curt"ms?. Then lalked about his employees about me which I could see though the mirrored window. See for yourself. read more

The staff at Entrust are phenomenal! I went in with horrible food poisoning and they took care of me right away. I was in and out in less than an hour. The staff was very professional and attentive to my needs. I highly recommend this business to anyone who gets sick at odd hours and can't go see their usual doctor. read more

We came here on a weekend and we were very impressed. No appointment was needed to come in. There was no wait to see the dr, paperwork was quick, and it was very clean and new. We will be back again if we need to see a dr after hours or on weekends. read more