EXCELLENT DOCTORS! Very professional, knowledgeable & kind!…read more I've been seeing Dr Shah for 20 yrs & wouldn't change for the world!!!

My husband went in for EXCRUCIATING unexplained ear pain, talking ear pain to the physical touch,…read moreputting a shirt on, etc. The MA was checking vitals and shoved the tool in his ear and didn't even apologize, just said "oops" when my husband jumped from the pain! The Dr wasn't any better! He said "I have no idea; let me remove wax" and we forewarned, AGAIN how sensitive his ear was to the touch, and he proceeded to grab his ear without any sensitivity and then during the process of removing wax with a vacuum dug in and when my husband said it hurts really bad while his leg was shaking from the pain, the Dr didn't stop and said "oh it's not that bad"

Dr Hagan is absolutely the best ENT we have found! My husband was having chronic nosebleeds that…read morehad been going on for over 6 years. Dr Hagan was immediately able to diagnose and treat the issues. His office staff has always been super accommodating and we've never waited more than 5 minutes in the waiting room. I would highly recommend Dr Hagan for anyone who is having sinus issues he is brilliant!

From start to finish this experience as a patient has been exceptional. As a patient with a history…read morein sinus obstruction, I was not looking forward to undergoing a second surgery and redoing the entire process after 8 years (first sinus surgery was done with a different doctor). But Dr. Haegen and his staff made the experience absolutely wonderful. They were kind, punctual, and efficient for every appointment and follow up. Not to mention the amazing and speedy-recovery I had after surgery. I am very grateful to have been referred to see Dr. Haegen for a second opinion on surgery. I was lead to the best ENT specialist in town with great knowledge and expertise. Highly recommend seeing them for any ENT concerns and assistance.

The office on Thunderbird is wonderful. From the front desk to Sean and the Audiologists, it is a…read moredelight to visit. Everyone is so friendly, helpful and kind. They take time to answer questions, explain what is going on and make sure everything is taken care of by the end of the visit. I highly recommend this office.

I finally convinced these folks to give me an alternative prescription for ear drops…read more The first one was $75. Thank you! U

I absolutely cannot say enough good things about Dr. Chapple and his entire staff. My daughter was…read moresuffering from chronic tonsillitis her freshman year in college and he was able to get her in for surgery right away. I would highly recommend him to anyone!!!!

At first I believed this to be a great office. They got me in same day and the doctor met with me…read morepromptly. This is when things turned out to be horrible. I came in with a severe ear infection and met with Dr. Chapel for all of 5 minutes since he took a personal call while in the room and his phone kept going off. Then he told me he would send over an oral antibiotic and a ear drop antibiotic and I should feel better in 24 hours. His words exactly. I waited 4 hours to get the meds and trying to call into their office is a complete joke, their call center is completely rude and hung up on me multiple times and refused to help transfer me to the office just so I could ask when they were going to send my medication only for me to drive back to the office to finally get an answer. This continued for 3 days! I called the next day crying in absolute pain and finally got pain meds only for them to not work at all and today calling their on call doctor at 5am and not hearing back anything until I personally had to call to speak with his MA and was in such absolute pain that they were finally going to get in contact with the doctor. At this point I was so fed up I went to the ER and was immediately treated and cared for way better than this office even attempted. Their clinic manager, Sandy doesn't give two shits either and was almost blaming me for why my pain was so bad and making it out to be that I didn't follow my medications as directed. Absolutely ridiculous!!!! All I wanted was help and to get the adequate care I deserved and this place was a nightmare! Avoid it at all costs!!!!!!

Wow! Professional staff and excellent care. I know we're in good hands... I was very impressed…read more Thank you for helping my Mother in Law.

amazing got an allergy test, sleep study that I could do at home with a ring, and hearing testread more

Dr. Redfeldt has been my ENT for years. She literally saved my life when through her constant…read moreattention to details, she detected a very rare Cancer in my nose. She operated on that Cancer, removed it and then arranged to have a great Radiation specialist do the follow-up radiation. I have been Cancer free for over 14 years now. I was told I would lose my Salivary glands due to the extreme radiation required, but the specialist she brought in was able to prevent any further problems. If not for her dedication and thoroughness I doubt I would be writing this now. Since then she has been my go to ENT and I have never been disappointed with her. I highly recommend Dr. Redfeldt for all your INT needs. She is a great physician. The depth of her knowledge is unmatched and She really cares for her patients.

Although I would always give Dr. Raquel Redtfelt a 5 star review as a specialist in her field I can…read morenow only give her 1 star for how I have been treated through the Covid pandemic. I was having problems with my voice for the last 3 months and I felt uncomfortable swallowing at times. I scheduled an appointment for 9/23. 2 days later a person on her office staff called me and told me she would do a Telemedicine call only and if she saw fit, She would have me come in. GREAT! Docs are now charging patients their full copay, mine is $30 for a telephone consult an then charge another $30 to come into the office to be checked. $60.....come on! So, I call my other ENT in Phoenix. They told me by all means, come in, we even have an opening tomorrow. So I went in and had a full exam. He even scoped my throat by putting a endoscope in my nose and down my throat and had me make certain sounds. The Dr. found some problems that I will not go into her but he told me to discontinue an inhaler that I was using that was prescribed by another Dr. He also said some of my problem may be due to acid reflux and I may have to change from OTC meds to something more suited for my condition. So tell me, how could that diagnosis been made via the phone? It wold have cost me $60 instead of $30. This Telemdicine this is a racket, a licence for doctors to increase their bottom line.They can charge you your deductible and code whatever they want to the insurance company. I have already dismissed 3 of my long term docs for bad practices like this. I dismissed my PCP last November after 15 years. I was in a car accident and went to the hospital emergency. The Hospital told me to see my PCP and follow up in 3 weeks with my PCP. My normal copay is $20 to my PCP and he wanted $150, what a rip for a follow up. I told them I am a patient for 15 years, they told me that they asked the Dr. and he said that is the rate.I tried to get the Dr. to change it but no go, so I quit his practice also. Why do doctors feel it is ok to fleece ther patients.

After a not so great experience at Biltmore ENT I did some research and visited Dr. Rehl's office…read moreat the AZ Sinus Center and I'm glad I did! He was professional, courteous and took the time to explain his process and any questions I had. It's obvious he cares about his patients and he makes the extra effort to get the right diagnosis. (Also has one of the steadiest hands in the west!) I didn't have to wait very long after checking in and his staff made onboarding and out boarding a breeze. Can't recommend his practice enough if you are looking for a great ENT in Phoenix.

I have been seeing Dr Rehl intermittently for the last 10 years. He is very kind and listens to…read moreyour concerns. He thoroughly explains everything that he finds, what your options are and why he feels it is or isn't necessary. His office is clean and updated. His office is located right across the street from Banner University so it's easy to get to right off the freeway. I would highly recommend Dr Rehl if you are having any sinus issues. If he's not close to your house, I promise he's worth the drive.

I have been Dr. Ruboyianes' patient since 2009, and have really treasured his care for both myself…read moreand my mother over the years. I have seen him for all manner of sinus, ear (especially during swimming season) and skin issues. His staff is excellent, and while there may be a bit of a wait, he's one of those doctors who takes the time you both need to get everything squared away and get you well. Highly recommend!

April 20 2026 .Don't hesitate to visit this clinic. I had emergency ,clinic was fully booked for…read morenext 2 weeks. I explain Jessica my issue, she said she will speak with doctor and call me. She did call me and I was able to visit Dr. Small. Very friendly staff, welcome you with smile. Dr. Small took care of issue in friendly processional manor, smiling. I left with great confidence to shout to highly recommended !!!!

Review for people with allergies. Please read if you are going here for allergies…read more The process was rushed, the explanations of what was going to happen was disjointed and incomplete. The doctor portion is the appointment was frustrating because the doctor doesn't think about how he is talking and not taking anytime to ensure the patient understands. The issue is I didn't know what I didn't know so he plowed through what he wanted to say and then recorded his notes in the room that he explained everything to the patient even though I felt I had little grasp of not only what was going to happen, but half the terminology he was using. The process of testing for allergies was inexplicably confusing and convoluted with what was going to happen and what was happening. During the appointment with the doctor, again he was talking so fast I didn't get a lot. I was trying to focus and take notes but it was impossible. He listed off that I was allergic to 25+ things but didn't give me any kind of list or making sure I understood what that meant. He then tried to open the CT scan they sent me to get. They had asked me to bring a physical copy of the scan so I asked and the imaging place gave me a CD. He tried and said he could t open it. Not the right type of file. This bugs me. I can get a program to open any file on the internet, but a doctors office who looks at imaging for a specialty can't get software to look at a file from one of the biggest medical providers in the country? What is the file 128bit encryption they were just willing to give me on CD as I walked out the door? Then he blew through my two options. Shots: you have to commit to coming to the office every week for up to three years! You cannot give them to yourself (even though I give myself 2 other shots per week of much more dangerous drugs than allergy serum) because there might be a reaction. When asked about the cost of the shots I was told what my insurance doesn't pay, I will have to pay. When asked about the weekly shot visits, he made it sound like there wasn't a cost but talking with my insurance it would be the regular copay for dr appointment That means this option will cost me $120-150 a month. Nope. Drops: $2 a day per vial of serum. I needed 3-4 vials. Monthly cost is $180-240 a month. Nope. Did more research. Most people don't have success with shots because they don't stick with it. Who has time to visit the Dr office each week? Drops are just as bad. The cost is usually prohibitive. Now, not only do I feel that I don't have any good options, I don't feel like I even have a doctor who is an advocate for me. I feel like I wasted $460 for the three appointments and I am back to researching air purifiers and over the counter drugs. I don't feel comfortable going back and I am not comfortable with this office treating me.

My experience with this office was really disappointing. I made an appointment over the phone, was…read moregiven a time, date, place, and the doctor I was seeing. So far so good. However, after receiving a confirmation call where they repeated my appointment and everything, I showed up to this office and the receptionist was no help. She said I was at the wrong location. Even though I was told this location COUNTLESS times. Then she said that the doctor I was seeing isn't even in on Friday's. It was actually at the Tempe location (which was so much more helpful), but was also another 45 minutes away. I would've been late for my appointment. I understand things get mixed up but she was so incredibly rude to I had to ask her to call and tell them what happened. She called them, and slapped down a stack of paperwork on the counter, and proceeded to help the next customer. Without saying anything to me. Should I still go to the other location? She told me that I had to just figure it out. She was so rude and not helpful at all. The other location was SO much nicer. They moved my appointment to a later time that day and have been extremely understanding and empathetic. Doctors at the Mesa should be really upset because they're losing patients. This is an updated review: I went in for another follow up appointment as my ear infections have come back in May 2019. After trouble with this office and getting treatment at the other office in Tempe, unfortunately they didn't have any appointments available at the Tempe location and I HAD to come here. I kept an open mind and just wanted to get some treatment and some answers about my ear infections. First of all, when I walked in and walked up to the counter I didn't need to show any form of ID or copay. I figured they'd just bill me but all they asked for was my name but no verification. That felt weird to me. Second of all the doctor who saw me was very condescending. He kept asking me "How do you know you have an ear infection are you a doctor?" Of course I know when I have an ear infection because this has been an ongoing issue for over two years now, and he clearly must have not read my file. I also explained how my visit at the other location went, and what treatment they did and the hearing and pressure tests they did. He didn't have ANY record of that. All he saw on my file that he had was that I came in and walked out. That really rubs me the wrong way, an office that doesn't keep accurate records or documentation of their patients. I will be switching my specialists after many disappointments with this office, I recommend others to do the same. This is your health, this is important.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.