I can't say enough good things regarding my visit to Dr. Ruboyianes. Excellent care and a…read morewonderful staff.

Good first experience with two professionals . Smooth timely professional…read moreOffice . Parking easiest in rear of building .

My review is just based on one visit. I hope I don't get anyone in trouble by saying this. But I…read morereally appreciated the fact that their receptionist squeezed me into an appointment that wasn't really available. I was in the middle of cancer treatment and I wanted to be seen sooner than later because I was concerned. Thankfully It turned out I didn't have anything serious. All the team including Dr. Lara were very nice. And if I ever I have to see an ENT doctor again, I will for sure choose this place. I also love that the clinic looks very clean and there is plenty of space to park

Acute ear infection. Soonest appointment over 60 days away. No referral, just I'm sorry. Not good…read moreenough.

No coverage while he's on vacation! The medical assistant is the only one that can get you in with…read moreanother dr and the front counter will not help

Office wait time is generally awful. Front desk staff range from excellent to downright snarfy…read more I very much recommend Dr Stratigouleas. He is worth the wait.

Just returned from my first appointment. I waited 30 minutes after my scheduled appointment before…read moreasking how much longer I needed to wait. They informed me that the doctor (Chastain) was running an hour late and that there were still two people ahead of me. I understand that some delays are unavoidable but I suggested to the receptionist that maybe they should treat their patients' time with some respect and let them know of the delay. I walked out in disgust and will look for another practice.

Horrible scheduling person. Elissa is by far the rudest person I have ever dealt with in the…read moremedical world. Constantly interrupting me mid sentence. It was if I was bothering her by asking for an appointment. To make matters worse, when I asked to speak to her manager she hung up on me. I just hope the actual visit is better than the scheduling. Unfortunately, Valley ENT's reviews are spot on. I was hoping the reviews were wrong, but they are extremely accurate. Beware.....two thumbs down. In closing, I left a message ea call back and still haven't received one yet.

Started off a little bit rocky, but things to be going in a positive for direction. I look forward…read morefor the inspire implant to finally work. It took work on both of our parts.

Cannot evaluate how this place gives care to people because I never was able to even get a response…read morefrom them. I am scheduled for a appointment today which I needed to reschedule because I have a cold. I have been trying to call them sincelast Friday. They don't respond, they don't answer their phones, they don't even put you on hold, and if they put you on hold you you sit there for two or three hours . Evidently the patient is not a priority with this company. I am going to have my PCP give me a new referral to elsewhere. I'm sorry they were not able to fit someone else in my slot, but if I cannot notify them, if they don't respond that's on them.

5 stars, all the way. Dr. Soderberg and Dr. Chastain are the first physicians that really listened…read moreto me in over a year and a half, and ultimately helped me receive treatment for what turned out to be CANCER. They are fantastic doctors. When Dr. Soderberg felt he was not the right fit for what we found out after some diagnostic imaging, he referred me over to Dr. Chastain within the same practice. I felt this showed great respect for me, my time, and my health. The staff is professional, polite, and efficient to the best of their abilities. There are some things they may not be able to assist you with, and if so they refer you to the proper person in the practice and transfer you over, or explain what the other options are. The main complaint I see is about wait times or delays in being able to schedule appointments. Nobody wants to wait in the office or for scheduling... however, it's a medical office, and the entire medical field is understaffed all around these days and has been for years now. On appointment days (I've been in 6 times since Sept. 2022) I waited no more than 20 minutes in the front waiting room, and no more than 5-10 in the exam room every time I went in. That's pretty average, or even better than average, compared to any medical office I've been in in the last 3-5 years.

I'd give zero stars to this place if I could. Sept 13th I…read moremade an appointment for my daughter to be seen here at Carlson ENT for persistent ear/jaw pain after a possible infection over the last month. Emily, the front receptionist, made my appointment and told me to either print out new patient paperwork and fill out prior to the appointment, or to arrive a bit earlier to the appointment to fill that out; with insurance, ID, and co-pay. This was the only information I was given. I called a second time Monday to confirm the appointment time, and was told no additional information or additional fees, but was again told about filling out the paperwork prior or arriving early. I was not informed during either of those phone calls that there were any additional fees due at the time of service, other than my co-pay. We arrive to her appointment with our paperwork and $30 co-pay, and were THEN informed, after driving 57 minutes, that there is a hidden fee and we were required to pay an additional either $19.95 or a $45 depending on what test was going to be done. Due at time of service. Can't be billed. No 'if, ands, or buts.' I, only bearing my $30 co-pay, began expressing my dilemma to Emily and how I feel it was unfair for that information of extra fees to be withheld until the appointment. I know my financial situation is of no concern to her, but she didn't even acknowledge my exasperation, or how HER withholding those additional fees from my knowledge until the time of appointment was the reason behind my distress. I don't know if she felt embarrassed for not telling me about the hidden fee, but I felt an apology was appropriate. Another patient on the way to the back (bless you, whoever you are) offered to pay the $20 test for my daughter, as she said she knows how bad the ear pain can be especially for a child of age 3. I'm now sitting in the waiting room trying to find a family member that can wire us the extra $20 non co pay fee so my daughter could be seen. Feeling already embarrassed, a woman named Stephanie bursts open the waiting room door and rudely tells me that they won't be seeing my daughter today. Kind of confused, I told her that I'm trying to get the $20 and if I can't find it in a timely manner, another patient offered to pay it for us -- this is where she stopped me mid-sentence to tell me "no, no, no. That's inappropriate and we won't be allowing that. No." At this point, I'm making an embarrassed fool of myself crying in the waiting room, so desperate for my daughter to be looked at to find out the cause of pain. My husband's grandma was able wire me the $20 quick enough for us to be seen. I pay the $49.95 for the copay and hidden fee, and proceed to the back with the woman - Stephanie - who so rudely spoke to me in the waiting room prior. In our room, she continued to be rude when I was giving her details of my daughter's symptoms, but spoke so kindly to my daughter. Am I not deserving of that same respect? That in my eyes is extremely subliminally manipulative to speak to me in a vindictive tone as she did, and then turn to my daughter I could see the confusion and tension in my daughter's eyes the whole time we were here. I was happy we didn't cross paths with Stephanie again. While the doctor was thorough, he was just as rude as the other people I experienced. He continuously kept interrupting me when I was giving what I felt like was important information. And I found myself having to repeat things over and over to him. I held my daughter's hands while he looked in her ears, and her hand slipped as she went to cover her ear, and he snapped at me before I could even grab her hand. It was an uncomfortable experience for my daughter and an embarrassing, regretful one for me. I called back to speak with the office manager, Kim, to express my deep regret, feelings of disrespect, and embarrassment after our visit. This resulted in office manager Kim also stopping me mid sentence while expressing the details of my visit. I told her I wasn't finished explaining my visit and she repeated 3 times that "I think we're done here." I then asked for her name, and she refused to tell me responding twice with "I already told you my name." This is where I told her I needed it for this very review I'm going to leave everywhere I can. I haven't felt this ashamed or embarassed in an experience of mine since HIGH SCHOOL. My daughter and I deserve better than the services we were provided with today. I'm appalled at the manner of everyone in this office. Only thing I will say is that I appreciate how Emily didn't feel the need to hold a grudge and be rude to me as I left like Stephanie felt she needed to be to me. I hope that this review saves someone else who is desperate for help the trip to this place. Horrendous experience to say the least.

Dr. Carlson is an AMAZING provider! My PCP under-treated a severe sinus infection that rendered me…read morevery ill for about 6 weeks. I have seen Dr. Carlson previously, and he takes these infections seriously, prescribing accordingly. If not for a strong antibiotic (and the CORRECT antibiotic) prescribed by Dr. Carlson, I would probably have been hospitalized. Additionally, the office staff is very compassionate and equally concerned about the well-being of patients. The Practice Manager, R.N. Carlson, who happens to be the provider's wife, is equally competent and patient-centered. All of the staff are very nice and also helpful, especially Alicia. My only "complaint" is that Dr. Carlson is a specialty provider and not also a PCP, because doctors like Dr. Carlson are hard to find!

I had an awful experience with the receptionist at this office named Kayum. She spoke to me in an…read moreextremely rude and unprofessional way, even mocking me while I was on the phone. At one point, she told me that I'm "not as important as I think I am." I was shocked by how disrespectful and condescending she was. What's worse is that she completely prevents patients from being able to speak with the doctor, acting as a barrier instead of offering help. When I asked multiple times to speak with the doctor, she told me I wouldn't be speaking to him and that she didn't care. No patient should ever be treated like that. I would never want to give my business to someone who speaks to patients this way, and I absolutely do not recommend this office to anyone. I've since read other reviews that mention similar experiences--patients being banned for missed appointments and staff being unprofessional. It's concerning that Dr. Freeman allows this type of behavior to continue. Her erratic reaction only escalated after I said I would let the doctor know how rude she was. She told me again I couldn't speak to him unless I had an appointment. It honestly feels like the doctor may not even be aware of how she's treating patients. I truly hope the office addresses this issue and that Kayum gets the help and accountability she needs. I doubt I'll hear from the doctor personally, but I hope this review helps others be aware before scheduling.

I was recommended this place because I was told this facility understands firefighters, first…read moreresponders, and people that serve in the military. This establishment has provided me with the most unsatisfactory experience I have encountered in seeking their assistance. From the outset, I have encountered multiple challenges in attempting to schedule an appointment through their website. At the time, I did not have insurance coverage, which prevented me from completing the scheduling form. Furthermore, attempting to contact someone via phone was extremely infrequent, as no one would ever answer the phone or return my calls in any manner. Today, I was informed that I had been banned from the facility due to missing the new patient screening twice (as indicated on their website, this constitutes three offenses). Despite my persistent efforts to contact them, they denied any responsibility for the issues with their website or their failure to respond to customer inquiries after multiple calls. Given the potential for various technical or communication challenges, particularly for individuals with diverse abilities, it is concerning that they have adopted a strict and unforgiving policy that does not provide prospective patients with an opportunity to demonstrate their suitability for their services. Their failure to communicate effectively or answer phone calls when individuals have questions raises serious concerns. Additionally, their policy of denying benefits of the doubt to prospective patients without considering legitimate reasons for missed appointments undermines their professionalism and demonstrates a lack of empathy and understanding towards others. This behavior raises questions about the overall professionalism of the practice, especially when men's mental and physical health are their primary focus. It is disheartening to witness such a disregard for the well-being of individuals seeking care. Initially, I visited this establishment as a firefighter, having been recommended by a colleague. Regrettably, if you are deployed or experience an extended shift, this location may not provide the necessary assistance. At least have the professional courtesy to write someone "hey we banned you for this reason," call, leave a message. Some people have to drive very far to this location. And you wait until they walk in the door and register them on your tablet.