Dr. Lin has been my general doctor for about 3 years now. She is very personal, caring, and…read moreactually remembers little things about you. I am very picky when it comes to doctors/dentists (I went through about 4 doctors after I moved to Tucson before I met Dr. Lin!). She recommends natural remedies and suggestions. She's honest when it is needed (I had gained some weight (5-10lbs) and she suggested that I go back to my previous weight from the year before, for health reasons). I very much recommend Dr. Lin if you are in search of a personal and caring doctor. I am a young professional (late 20's), so I do not know how she treats kids or older adults, especially if you have more health problems than I do.

From the owner: Kaiser Permanente: Our mission is to keep you healthy. Under-one-roof convenience, 24-hour advice…read morenurse, and online access to manage your health - anytime.

Dr Kaplan has retired. A new physician has taken over the practice. Not very familiar with the new…read morepractice.

Dr. Kaplan has been my PCP since 2003 and he is great! He also staffs a LPN who you can usually see…read moresame day if he is busy. The office staff is far superior to most medical offices I've delt with in the past. I've changed doctors & specialists a lot in Tucson because of poor office staff attitudes and service but this office staff is ONE Of The BEST! I highly recommend this doctor!

To the woman with the fake red hair behind the front desk, if you don't like working with the…read morepublic you should not have this job. You are rude and obnoxious, and you don't mdd as Je people who come there feel welcome or particularly cared for.

I was a patient of Dr. Singh for years. All of a sudden, now I am being told I am no longer a…read morepatient because it has been "too" many years since my last visit, which doesn't seem correct. And the icing on the cake, "we aren't accepting any new patients anymore" so I can't even see my doctor. I was told "office policy" and that was that and she (Heather in the office) hung up on me. Wow! The medical support staff has always been rough around the edges, this was literally the worst.

Dr Singh is my primary care physician…read more The wait time averages about an hour. That's the only downside, and it's not much of a downside when he spends half an hour making sure you are well and taken care of. The nurses and receptionists are friendly as well.

I appreciate Dr. Singh's thorough and sincere style in approaching my health needs. I am fortunate…read moreto be excellent health and having a physician who is willing to explain the research behind the maintenance of a healthy lifestyle is invaluable. I am fortunate to have him as my primary physician.

My preferred physician has joined this group, and a significant advantage is their in-network…read morestatus with my insurance. They offer access to various physicians should my regular doctor be unavailable for an urgent visit. The staff consistently demonstrates excellence, being very helpful, caring, and welcoming. My entire family receives care here. I would highly recommend this establishment if you are seeking high-quality healthcare.

Started with Crystal at Optima a few months ago, Wow…read more Competence with a sense of humor!'Did in house blood draws and other testing saving me a lot of time going to three other places. I had never heard of them before..was looking for a new PCP for a year and a a half. Just saw their sign and walked in. Bing..I,m on the program with appointment!' At the end of May Crystal we be taking new Patients; but here are other ones there. HB L.R.T, (retired)

Lost an appointment I confirmed and paid for ahead of time, then made me wait over 2 hrs to get the…read moreappointment. Lost a prescription I had for years on file Repeatedly sends prescriptions to wrong pharmacy, for prescriptions that haven't changed in years Sent an Rx in by accident for 1 pill, instead of usual 30 day supply I have waited over an hour past my appointment times in person to get seen Administrative disaster. Avoid

A few weeks ago I would have given them a higher rating. I am not sure what others consider an…read moreacceptable wait time to hear from your provider but I am on day 12 having made 7 attempts so far with my provider and radio silent from the entire clinic. I honesty believe they are putting my health at risk as I have a condition that needs regular monitoring and they will not answer me. I'm not sure if it in just this physician or practice but boy if you need help this is not the place.

I didn't see any of the doctors, I saw Kim Lin the NP and would not recommend this office at all…read more Unfortunately, I have had three encounters that were unpleasant after giving them the benefit of the doubt. I have a condition that I have seen specialists for and I have to go to a regular physician for a referral in order to see a specialist with my new insurance. Kim acted like I was a complete idiot when it came to my condition and that she knew more about it than I did when I told her that MOST of my problems were stemming from this and that I have been on the maintenance medication which takes care of this. She basically called me a liar. The office staff leaves much to be desired. They scheduled my appointment incorrectly and I was put into a room then taken back out to the lobby where I waited for another 45 minutes after they figured out they had made a mistake. Lastly, I have to mention that I had gone in for an ear infection and sinus infection and there was a tray in the room that had all of the pieces of the pap smear kit sitting in the room...I was not there for that and happened to walk by another exam room with the same set up. I can only assume that they leave those in the rooms all day for anyone and everyone to touch. I would not recommend this office for anything let along anything pertaining to something of that nature!

A very caring competent doctor and staff. Thorough…read moreexam.office staff friendly respectful.

RUDE, RUDE, RUDE!!!!! I have never been to a doctors office that the staff are so rude! To making…read moreappointments, asking questions, in person or over the phone, this staff are plain and simply rude. The have forgotten that an ill patient is still a customer. Someone needs to provide this staff with customer relations training. There is a group of doctors who practice at this location, it's too bad they all suffer for the rudeness of the staff. Dr, Duarte and her nurse are great! But no one should have to put up with this staff when there are plenty of other doctors around with well trained staff that treat you properly. Sorry, can't recommend this place