Gerber Collision was recommended by Safeco Insurance, insurer for the person who ran into my car. So, I took their advice and took my car to Gerber to be repaired, and was given an Enterprise Rentacar rental.
Gerber was told I was leaving town for South Carolina on a specific day, very early (6 am), several times. They called 1 day before the last day I could pickup car. Said car would be ready 3 days after my "latest date". When reminded about my latest date, they acted like it was new information. Told me they would call the next day at Noon to tell me the status of the repair.
Gerber did not call at Noon. I presumed the car was not to be ready. Took a job for late that day (I am a photographer). Gerber called at 4 pm, saying the car was ready. I was too far away to make it to Gerber before their closing time. I told them, and they said there was no way to pickup the car after they closed, nor would they bring my car to my home and pickup the rental car.
As a result, the rental car was returned when I returned to Denver, one week later. Enterprise Rental charge me almost $200. This is in excess of what they charged Safeco.
Enterprise called me to say I would be charged for the one week extra time. I informed them of why I should not be charged. They said they would look into it, and let me know about Gerber or Safeco paying the extra charges.
Heard nothing back from Enterprise. Then the charge appeared on my credit card. read more