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    Enterprise Rent-A-Car

    3.3 (40 reviews)
    Closed 8:00 am - 11:59 pm

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I rented a car from Enterprise at the Westchester County airport, NY, on 12/3.

    Mentioned in 3 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(46 reviews)
    3.9 mi

    This was honestly the worst car rental experience I've ever had…read more No one answers the phone no matter how many times you call which makes it basically impossible to get any help or even simple questions answered. When I finally dealt with the manager in person, they were extremely unprofessional and just straight up rude. There was zero sense of customer service and it felt like helping customers was the last thing they wanted to do. What's even more frustrating is that this kind of experience makes the whole Enterprise name look bad. You expect a certain level of service, and this location completely misses the mark. At the end of the day, this comes down to management. The way this place is run is unacceptable, and it clearly reflects poor leadership. I would definitely recommend going somewhere else.

    MY VEHICLE: 2021 Mitsubishi Mirage (black) Mileage:55k+…read more Rental: Tuesday April 30th 4:50pm till Thursday May 2nd 2024 YEAH IM LATE WITH A REVIEW ... First off the size of the Mirage is extremely small( I did order an economical vehicle). But don't be fooled about the resilience of this vehicle. Now at first glance you may think this vehicle is geared towards teenagers whom finally obtain a license. But let it be know that the 2021 Mitsubishi Mirage IN MY OPINION, is definitely THE GAS saving vehicle you need to rent. But as comfortability...I'd recommend to be more cushions and a minor adjustment to the seats. The entertainment system is fine(can't go wrong with an APPLE CARPLAY feature). But the only change is the placement of the USB port and a safer place to place your mobile phone. Joe my sales person most definitely gave me THE CUSTOMER SERVICE experience. He was(is) professional, pretty much knew what he was talking about and just was good. I mean when I see someone who has a great work ethic and can maintain patience with a calm pace while being busy during midday...yeah he knows how to DO HIS JOB as the boss! If it wasn't for a friend of mine next door(the competitor whom definitely also is another AMAZING rental service not because it's a formal place of employment of mine, but both AVIS AND ENTERPRISE KNOWS HOW TO TREAT customers)...whom recommended this car rental service to me. I honestly would have been place in a bad situation. But I am thankful to have been a customer! Thanks Joe and my friends next door(whom I used to work for!) Please support CAR BOTH RENTAL SERVICES.

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    Budget Car Rental

    Budget Car Rental

    1.9(13 reviews)
    3.8 mi

    I've rented from Budget at Westchester County Airport several times over the past year, and each…read moreexperience has been wonderful, largely thanks to Harold. One visit, in particular, was during an incredibly difficult time, when I had just learned my father was not going to make it. In moments like that, kindness matters more than ever. Harold showed genuine compassion and made what could have been a stressful process, payments, paperwork, everything: feel easy and manageable, and he does it with warmth and a smile on his face. I meant to leave a review back then, but I'm especially glad to share this now after another great experience yesterday. I'm currently traveling back for my father's funeral with my baby, and seeing Harold again was a small but meaningful bright spot during a very heavy time. I also accidentally gave him my red Macy's card instead of my actual red credit card, he was so nice about it and we had a good laugh. (my eyesight went when I was pregnant with my baby girl, which makes some things challenging for me when my glasses are not accessible). He is truly kind, personable, and professional. His customer service is exceptional, and he represents Budget in the best possible way. He is a big reason why I continue to choose Budget for both my personal and business travel.

    Rating: 1/5 If…read moreyou're thinking about renting from Budget, don't. This place feels less like a car rental counter and more like a creative writing exercise in how to overcharge people. First, the gas charge. I returned the car with a full tank. Like, topped off, receipt-worthy full. And somehow they still slapped me with a gas charge that looked like they refueled a private jet. I've seen less blatant cash grabs at a carnival. Then came the "extension" disaster. I needed the car for a couple extra days, so sure, I expected the daily rate to be higher than my original booking. Annoying, but fine. Except that wasn't enough for them. They added another random $20 fee on top of the already-inflated extension rate... and then, because why not, a late fee too. It's like every extra day unlocks a new surprise charge. And the cherry on top: when you try to get answers, you get the corporate shrug. The management was completely unhelpful, dismissive, and acted like I was the problem for expecting basic fairness and accurate billing. This isn't "oops, a mistake." This is a pattern. If you enjoy being nickel-and-dimed with mystery fees and leaving frustrated, this is your spot. If you value your time and money, rent literally anywhere else.

    Alamo Rent A Car

    Alamo Rent A Car

    2.5(26 reviews)
    0.0 mi

    You may want to disregard these poor reviews because they were written over 4 years ago. From my…read moreexperience, seems they cleaned up shop. I had an outstanding experience. I was quickly in to sign some quick paper work. Then quickly out with a new SUV - I was the first to drive it. Nice. And later, when dropping it off, all I had to do was turn in the keys. I appreciate Alamo making the whole process quick and easy. Too bad they'll be out of business upon the advent of self driving cars doing the UBER thing.

    If I could give no stars I would. I have always had a great experience with Alamo Rental for years…read more After this last time, I will be taking my services elsewhere. After arriving in White Planes NY we got our luggage and then went over to get in line. The line was already longer than the other places. We stood there for a few, and then a few more. No one was moving one person was working the counter and was taking forever. Three other people were waiting who had already gone through the line and were waiting for them to bring the car up still. The line moved by one person and the other person was up there for at least 30 mins. She was only taking a black car nothing else would work. Really lady kets hole up the line because you want a black car. Why do you need a black car for real, anyway we finally got up to the counter and then went through all the normal stuff. Then they told us that they had to still clean the car and then bring it around. In total, we were there for over an hour to rent a car that was already reserved ahead of time. This was just ridiculous and for someone who is autistic, it was a huge challenge, as well as all the other people that were getting super upset that they also were having to wait for a car this just added to the overstimulating situation that was happening. There has to be a better way to do this that is not so disorganized. Like, Have the customers meet you out in the garage to get their car or talk on the phone when and where to bring the car up. It was not a great way to start or vacation off in NY.

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    Hertz Rent A Car - Car has scratches all over and close to 30,000 miles

    Hertz Rent A Car

    2.4(39 reviews)
    0.0 mi

    Such a different experience than trying to get a rental out of LaGuardia. We arrived and went…read moredownstairs to the rental car location. There was a little bit of a line, but it moved pretty quickly as if you didn't have a reservation you had to go on a wait list. We approached the counter and my co-worker gave his name and they quickly located all the paperwork....pre-completed. That was such a great touch! Didn't have to wait for paperwork to print or answer any questions. Handed us papers and keys and wished us a good day. Now for my single star deduction. As we exited the building zero signs as to where to go for the rental cars. We looked all over the place and were unable to see anything promising. We decided the parking structure across the street must be where they are. As we crossed the street I looked back and much further down (from where we exited the rental car area) was a sign on a pillar that had an arrow and pointed to the end of that building for rental car pick up. So we went back across the street and headed that way....success! Found our car and we were able to exit w/o any inspection. All in all a great place to get a rental. Love there is no requirement to get on a bus and get transported to a place to get your rental.

    Arrived to pick up my rental and they didn't have any cars. They over booked. They had no…read moresuggestions other than waiting. I am seeing a lot of people walking away from the counter also not happy.

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    Hertz Rent A Car - Rental car location as you exit airport

    Rental car location as you exit airport

    Hertz Rent A Car
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    National Car Rental

    National Car Rental

    2.9(18 reviews)
    0.0 mi

    I just rented an "Exotic class" Mercedes "S" class car, paying about $250/day, and had problems…read morewith the tires which did not stay inflated. The National roadside assistance (seemingly outsourced to a company called Urgently) was useless. We almost froze to death (13 degrees outside). They said they were dispatching a tow truck and uber for us. Neither arrived. We called back numerous times. Useless. Then they said National was "taking ove the case" and I should call the local office at Westchester County Airport but they NEVER ANSWERED THE PHONE despite multiple attempts and trying all of the options provided. Back on the phone with various general phone numbers for National. Hard to get people and, most don't speak English well and seem to have little capability to do anything. I have always liked National because of their staff but this experience is the opposite. Their chat service doesn't work at night! What could be cheaper than manning a chat service at night? And they don't do it. I will never ever rent an expensive car like this through National. They don't have the capacity to manage it. Not to mention this whole experience is ruining a vacation.

    Flew in and walked straight to the counter to pick up my car. These smaller airports don't have…read morethe Emerald Isle, rather they have a few keys behind the counter and tell you what they have for you to select from. The guy working the counter seemed to be rushed and not very personable with his approach to customer service. Then when I got outside to get in my car, the folks working the lot had renters bringing cars back stacked up in front of the cars that were being picked up, so a few of us had to wait a while for them to jockey cars around to free up the aisle so I could get out. During this process, I watched the lot guy hit another car and bend the bumpers on both, I sure hope they don't try to blame that on the previous renter! Overall - Poor service and logistics at this location. (Customer service, if you want to talk to me about this rental you reach out to me, don't post the generic reply asking me to contact you - those links don't work!)

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    National Car Rental - Rental SUV

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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