Really surprised at the low ratings for this Enterprise. They actually did a very nice job with my…read morerecent minivan rental. I usually go with Avis but they were sold out and Enterprise had pretty good rates so I figured what the heck. . Upon arrival, the pick up process was very quick and easy. As I was waiting for my bags I walked like 7 steps to the Enterprise counter and within 5 mins I had the keys to the car. The car was parked down the road, about a 3 minute walk away. It was quite easy to pickup the car and be on my way. I got a decently equipped Pacifica and was very happy with it. Overall, I'm going to give them a strong 4 stars. Even though I'm a Avis fan, I'd definitely consider these guys next time.

Amazing customer service! Today I came through to return my rental, and the gentleman asked me if…read moremy rental experience went well. I don't normally speak up unless something was truly wrong, and I did. My flight came in pretty close to the time I had to be at a wedding, it was raining, I am handicapped, and it was a long way to walk to get the car- so I didn't have time to go back and exchange it for another vehicle. As soon as I opened the vehicle it smelled musty and of cigarette smoke. Regardless of the weather the brakes in the car were more sensitive than getting used to a car would be, and it was raining and the windshield wipers were not very effective. I informed the gentleman of my experience, and I explained that I even took it to the car wash to use the fragrance and vacuum to try to get the smell out- I even opened coffee bean packages to try to absorb the smell- everywhere I drove I had to keep putting the windows down to breathe and got a terrible headache. The manager came out immediately, apologized and took care of the manner immediately! I was so grateful! Every time I come to visit my family I fly through HPN and always use Enterprise, and I was so glad they addressed this and had wonderful customer experience! Will use next time! Thank-you!

This was honestly the worst car rental experience I've ever had…read more No one answers the phone no matter how many times you call which makes it basically impossible to get any help or even simple questions answered. When I finally dealt with the manager in person, they were extremely unprofessional and just straight up rude. There was zero sense of customer service and it felt like helping customers was the last thing they wanted to do. What's even more frustrating is that this kind of experience makes the whole Enterprise name look bad. You expect a certain level of service, and this location completely misses the mark. At the end of the day, this comes down to management. The way this place is run is unacceptable, and it clearly reflects poor leadership. I would definitely recommend going somewhere else.

MY VEHICLE: 2021 Mitsubishi Mirage (black) Mileage:55k+…read more Rental: Tuesday April 30th 4:50pm till Thursday May 2nd 2024 YEAH IM LATE WITH A REVIEW ... First off the size of the Mirage is extremely small( I did order an economical vehicle). But don't be fooled about the resilience of this vehicle. Now at first glance you may think this vehicle is geared towards teenagers whom finally obtain a license. But let it be know that the 2021 Mitsubishi Mirage IN MY OPINION, is definitely THE GAS saving vehicle you need to rent. But as comfortability...I'd recommend to be more cushions and a minor adjustment to the seats. The entertainment system is fine(can't go wrong with an APPLE CARPLAY feature). But the only change is the placement of the USB port and a safer place to place your mobile phone. Joe my sales person most definitely gave me THE CUSTOMER SERVICE experience. He was(is) professional, pretty much knew what he was talking about and just was good. I mean when I see someone who has a great work ethic and can maintain patience with a calm pace while being busy during midday...yeah he knows how to DO HIS JOB as the boss! If it wasn't for a friend of mine next door(the competitor whom definitely also is another AMAZING rental service not because it's a formal place of employment of mine, but both AVIS AND ENTERPRISE KNOWS HOW TO TREAT customers)...whom recommended this car rental service to me. I honestly would have been place in a bad situation. But I am thankful to have been a customer! Thanks Joe and my friends next door(whom I used to work for!) Please support CAR BOTH RENTAL SERVICES.

I've rented from Budget at Westchester County Airport several times over the past year, and each…read moreexperience has been wonderful, largely thanks to Harold. One visit, in particular, was during an incredibly difficult time, when I had just learned my father was not going to make it. In moments like that, kindness matters more than ever. Harold showed genuine compassion and made what could have been a stressful process, payments, paperwork, everything: feel easy and manageable, and he does it with warmth and a smile on his face. I meant to leave a review back then, but I'm especially glad to share this now after another great experience yesterday. I'm currently traveling back for my father's funeral with my baby, and seeing Harold again was a small but meaningful bright spot during a very heavy time. I also accidentally gave him my red Macy's card instead of my actual red credit card, he was so nice about it and we had a good laugh. (my eyesight went when I was pregnant with my baby girl, which makes some things challenging for me when my glasses are not accessible). He is truly kind, personable, and professional. His customer service is exceptional, and he represents Budget in the best possible way. He is a big reason why I continue to choose Budget for both my personal and business travel.

Rating: 1/5 If…read moreyou're thinking about renting from Budget, don't. This place feels less like a car rental counter and more like a creative writing exercise in how to overcharge people. First, the gas charge. I returned the car with a full tank. Like, topped off, receipt-worthy full. And somehow they still slapped me with a gas charge that looked like they refueled a private jet. I've seen less blatant cash grabs at a carnival. Then came the "extension" disaster. I needed the car for a couple extra days, so sure, I expected the daily rate to be higher than my original booking. Annoying, but fine. Except that wasn't enough for them. They added another random $20 fee on top of the already-inflated extension rate... and then, because why not, a late fee too. It's like every extra day unlocks a new surprise charge. And the cherry on top: when you try to get answers, you get the corporate shrug. The management was completely unhelpful, dismissive, and acted like I was the problem for expecting basic fairness and accurate billing. This isn't "oops, a mistake." This is a pattern. If you enjoy being nickel-and-dimed with mystery fees and leaving frustrated, this is your spot. If you value your time and money, rent literally anywhere else.

You may want to disregard these poor reviews because they were written over 4 years ago. From my…read moreexperience, seems they cleaned up shop. I had an outstanding experience. I was quickly in to sign some quick paper work. Then quickly out with a new SUV - I was the first to drive it. Nice. And later, when dropping it off, all I had to do was turn in the keys. I appreciate Alamo making the whole process quick and easy. Too bad they'll be out of business upon the advent of self driving cars doing the UBER thing.

If I could give no stars I would. I have always had a great experience with Alamo Rental for years…read more After this last time, I will be taking my services elsewhere. After arriving in White Planes NY we got our luggage and then went over to get in line. The line was already longer than the other places. We stood there for a few, and then a few more. No one was moving one person was working the counter and was taking forever. Three other people were waiting who had already gone through the line and were waiting for them to bring the car up still. The line moved by one person and the other person was up there for at least 30 mins. She was only taking a black car nothing else would work. Really lady kets hole up the line because you want a black car. Why do you need a black car for real, anyway we finally got up to the counter and then went through all the normal stuff. Then they told us that they had to still clean the car and then bring it around. In total, we were there for over an hour to rent a car that was already reserved ahead of time. This was just ridiculous and for someone who is autistic, it was a huge challenge, as well as all the other people that were getting super upset that they also were having to wait for a car this just added to the overstimulating situation that was happening. There has to be a better way to do this that is not so disorganized. Like, Have the customers meet you out in the garage to get their car or talk on the phone when and where to bring the car up. It was not a great way to start or vacation off in NY.

I only rent from this location because of its excellent people. They always take great care of me…read moreand make my experience enjoyable and easy. Rose, thanks so much for your assistance these last few times. You are awesome and I appreciate you thinking of me and your interest to make sure my experience is great. I am also surprised as the last person by the bad reviews. Interesting that some of them have to do more with either car inventory or other national services which are very much not something the individuals at this local venue can control. It would be more fair to separate those from the actual interactions with the lovely people at this location.

The staff are wonderful especially Madge. However Hertz regularly overbooks this site and they run…read moreout of cars. You might have a 2 hour wait or no car at all. What is going on at Hertz? There is no excuse for this. Everyone suffers - both the clients and the staff - for no good reason. Sad.

Best car rental experience ever. Traveling for business so I was in a bit of a rush. Dalaijah…read morehelped me and was beyond pleasant! Thank you for having such amazing energy and making my all around experience great

No one at customer service desk. Had to get keys from another agency. No directions beyond 'find…read moreyour car'. Pitch black parking lot with no attendant. Finally found my car but could not look for issues before driving off. In the morning, noticed dents in back door. No one at customer service to discuss with on my return. They charged me for the damage. I expect it was damaged in the parking lot at some point. My calls to the claims adjuster went unanswered as well as my correspondence. Is it just a matter of sloppy intake of cars or is this a scam? Either way, I suggest you think twice before using them.

Such a different experience than trying to get a rental out of LaGuardia. We arrived and went…read moredownstairs to the rental car location. There was a little bit of a line, but it moved pretty quickly as if you didn't have a reservation you had to go on a wait list. We approached the counter and my co-worker gave his name and they quickly located all the paperwork....pre-completed. That was such a great touch! Didn't have to wait for paperwork to print or answer any questions. Handed us papers and keys and wished us a good day. Now for my single star deduction. As we exited the building zero signs as to where to go for the rental cars. We looked all over the place and were unable to see anything promising. We decided the parking structure across the street must be where they are. As we crossed the street I looked back and much further down (from where we exited the rental car area) was a sign on a pillar that had an arrow and pointed to the end of that building for rental car pick up. So we went back across the street and headed that way....success! Found our car and we were able to exit w/o any inspection. All in all a great place to get a rental. Love there is no requirement to get on a bus and get transported to a place to get your rental.

Arrived to pick up my rental and they didn't have any cars. They over booked. They had no…read moresuggestions other than waiting. I am seeing a lot of people walking away from the counter also not happy.

I just rented an "Exotic class" Mercedes "S" class car, paying about $250/day, and had problems…read morewith the tires which did not stay inflated. The National roadside assistance (seemingly outsourced to a company called Urgently) was useless. We almost froze to death (13 degrees outside). They said they were dispatching a tow truck and uber for us. Neither arrived. We called back numerous times. Useless. Then they said National was "taking ove the case" and I should call the local office at Westchester County Airport but they NEVER ANSWERED THE PHONE despite multiple attempts and trying all of the options provided. Back on the phone with various general phone numbers for National. Hard to get people and, most don't speak English well and seem to have little capability to do anything. I have always liked National because of their staff but this experience is the opposite. Their chat service doesn't work at night! What could be cheaper than manning a chat service at night? And they don't do it. I will never ever rent an expensive car like this through National. They don't have the capacity to manage it. Not to mention this whole experience is ruining a vacation.

Flew in and walked straight to the counter to pick up my car. These smaller airports don't have…read morethe Emerald Isle, rather they have a few keys behind the counter and tell you what they have for you to select from. The guy working the counter seemed to be rushed and not very personable with his approach to customer service. Then when I got outside to get in my car, the folks working the lot had renters bringing cars back stacked up in front of the cars that were being picked up, so a few of us had to wait a while for them to jockey cars around to free up the aisle so I could get out. During this process, I watched the lot guy hit another car and bend the bumpers on both, I sure hope they don't try to blame that on the previous renter! Overall - Poor service and logistics at this location. (Customer service, if you want to talk to me about this rental you reach out to me, don't post the generic reply asking me to contact you - those links don't work!)

Nightmare Arrived 2…read moreMay 2025 around 7:00 PM at HPN airport. The line was extremely long. Budget and Avis are owned by the same company. Even when the Avis line was cleared up, the Avis clerk, a lady, did not come over the help her Budget colleague. It took me about an hour to get the rental contract, even with only eight customers ahead of me. The guy at the Budget counter was doing his best. My issue is with the lady (see photo of both lady and guy), who I thought was lethargic and unhelpful. Note to management: fire people who are slow and seem to display contempt for customers. Customers are your life blood. Get a clue and wake up from your nap.

Great rental transaction. fast checkin and Easy return. No issues. great customer service!…read moreexcellent price! Great car.