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    Enterprise Rent-A-Car

    2.4 (25 reviews)
    Closed 9:00 am - 1:00 pm
    Updated 2 weeks ago

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    5 months ago

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    5 years ago

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    4 years ago

    My rental experience overall was really nice, and Themi was really helpful!

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    8 years ago

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    12 years ago

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    9 years ago

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    14 years ago

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    Empire Rent A Car

    Empire Rent A Car

    3.8(18 reviews)
    2.7 mi

    SEVERE DISAPPOINTMENT. I WILL PROVIDE DOCUMENTATION. I've never given a 2 star review, let alone 1…read morestar. I would've given zero stars, but it was not an option! I tried renting the van for 2 days to celebrate a family birthday party for our grandmother. Needless to say, the whole family was severely disappointed that we were unable to travel together and celebrate her 80th birthday. I received two confirmation emails with confirmation numbers and writing from the company that said the staff is looking forward to taking care of me. One major problem... there was no vehicle for me and the staff blamed me for not calling to confirm... REALLY?!?!? There was a phone call to me, which I returned TWICE. One time I left a message confirming the vehicle and the other time the voicemail was full. The day after my calls, I received the second of two emails with confirmation numbers on them. I arrived as planned and NO VEHICLE. The staff was not only rude, but did nothing to apologize or try to get me another vehicle with someone else. They blamed me for not confirming the vehicle. I finally left after pleading my case for 15 minutes. I played the voicemail I received and showed them the two calls. I returned to them I can see they were getting aggravated with me once I told them it's all on tape. They were directed to stop talking by one of the workers behind the desk. In short, I was told that two email confirmations with confirmation numbers doesn't mean anything because it didn't come from a phone call. HELLO?!?!?! THIS IS 2025! Unbelievable. And yes, I waited two days to write this review so I could digest what actually happened. Please do yourself a favor and go elsewhere. There are not many reviews for this company and I assume the positive ones that are there must've been made up by them.

    They called back to rectify the mistake and reinstate the reservation. This was due to an internal…read moremistake. Hope tomorrow goes well for the birthday function.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(43 reviews)
    1.3 mi

    Shay and John are EXCELLENT WORKERS! I have a broken ankle. They are very sweet and hardworking…read morepeople. I enjoyed my experience when I needed to rent a car while my jeep was being serviced. I definitely would return to this location if I needed to rent a vehicle again! Excellent Professional service! I highly recommend this place!

    I came here to rent a car yesterday (Saturday) while my own is being repaired in a shop nearby…read more Staff at Enterprise was professional, and the pick-up process was smooth. However, the manager informed me that there was a low inventory of undamaged cars. He gave me a Chevy Camaro with front bumper damage, which the customer service representative noted on my receipt. The customer sitting next to me was returning her rent a car. She said that she also had been given a damaged one and that she was Blessed to make it back to New York alive. She claimed that the car was barely operable. The interior of the Camaro is dusty. It might not have been sanitized before I drove it off the lot. Enterprise has jeopardized my health in these days of increasing COVID-19 risk levels. I had to sanitize the car myself with my own wipes. The oil indicator light came today, Mother's Day, signaling low oil, and because all Enterprise offices are closed today, except the airport ones which the at-fault driver's policy does not allow me to use, I am unable to exchange this car for another one. Tomorrow I plan to get an exchange at another Enterprise office--one with a higher inventory of undamaged cars and better Yelp reviews.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(59 reviews)
    4.0 mi

    I rented several times at this location in valley stream and was always pleased with the service…read moreuntil today. I had made a reservation online for a compact SUV, when I arrived at 5 pm, I was informed that it was not available. The manager rudely and abruptly said "It's not how we operate" when I tried to explain that it should not have allowed me to book the reservation online if the car was not available. I told him that I was not going to pay more money for another car when he demanded that I do. As a woman, I felt threatened and uncomfortable. Sean another employee asked for my driver's license and shouted your license has expired, I corrected him that it will expire in 5 days and I had already renewed and waiting to receive it in the mail. I dealt with this supervisor in the past and he was always respectful because other employees were Caucasians, he knew to behave civilly but today his true color came out, he felt comfortable because there were two other black men like himself working there when I came that's why the treatment was different. It is a sad reality; I am Black myself. I will not return to this location.

    Headache and a half! I visited here to rent a car and had already made my reservation online. When…read moreI arrived they tried to give me a dirty vehicle which had trash inside and was missing cup holders. They told me it was the only vehicle available. I then had to wait for the cleaners to clean the vehicle the second time in two days. After the cleaning crew finished I inspected the vehicle again only to find the back of the vehicle was covered in dog hair, and there was trash behind the seats . at that point, it was just ridiculous and a waste of my time. We got on the road late and there was no need for them to not have been diligent in the cleaning of their vehicles.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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