-- A Complete Corporate and Location Failure. Never Again…read more I will never rent from Enterprise again -- and I urge anyone considering this location specifically to look elsewhere. This disaster didn't start at this branch. My reservation was made two months in advance and was mishandled by Enterprise's own customer service representatives -- not once, but twice. Each time, I had to call back to have it corrected and reconfirmed by Enterprise's customer service team themselves. I was escalated to the corporate team on two separate occasions and was told I would be contacted. Three weeks later -- still nothing. Enterprise Corporate has completely ignored me. Then came the final insult: I drove 40 minutes to this location to pick up my reserved premium SUV, only to be told it wasn't available. Manager Sara's solution? Offer me a minivan at the same premium rate for my premium suv. No discount. No apology. No accountability. When I declined to pay a premium price for a downgraded vehicle, she refused to adjust the rate -- full stop. I expected a manager to apologize, problem-solve, and make things right. Sara did none of that. She was dismissive, unprofessional, and combative from the start. When I asked to speak to someone above her, she told me she was the top of the chain and that the owner -- who apparently runs this as a family-owned branch -- was unavailable. "Family owned" is supposed to mean personalized, accountable service. This was the opposite. I then asked for Corporate's phone number so I could seek help myself. She gave me the wrong number -- twice -- while I stood there trying to reach someone, anyone, with a trip planned and only hours to spare. Her final response? "I'm not renting you anything." She refused to rent to me entirely. I was left standing there, stranded, with a reservation, a trip about to start, and zero support from this branch or from Enterprise Corporate. For the record: I did find my premium SUV at another Enterprise location. Sara does not get the satisfaction of thinking she left me without options -- but the damage to my time, stress, and trust in this company is done. To the owners of this branch: your manager is actively turning away paying customers with reservations, refusing to problem-solve, and providing false contact information to prevent escalation. She is costing you money and your reputation. I hope you are fully aware of the shots she is calling in your name. Enterprise as a whole: three weeks of silence from Corporate after two escalations is inexcusable. This level of disregard for loyal customers is exactly why you lose them permanently.

nope - made reservations for a truck and they refused to fill the contract…read more do not bother with 696 & van dyke. they will not get the vehicle you have reserved

I want to give a big shout out to employee Cindy who was running the service counter. She went…read moreabove and beyond in the performance of her job to ensure that she obtained a car for me so I could get the Grand Haven. It was to the point that if it wasn't for her, I would've had to take a U-Haul to get me 200 miles away. She was professional, calm, understood my needs and because of her I was able to obtain my own personal vehicle. She should be rewarded and you need to have more employees like herself thank you, Cindy.

These mfs suck do NOT go to them. Called inquiring about a rental, was told one thing on the phone…read moreand something completely different in person. Waste of energy.

Oh gosh, where do I even begin!…read more My boyfriend's mom reserved a car for us here despite my hesitation. And for good reason! Check in was easy, and we ended up with a Chrysler 200. The car itself reeked of cigarette smoke. Even though I thought it was supposed to be a non-smoking vehicle. I could be wrong. And it was way too cold to leave the windows open to air it out. So, yuck. Our first day with this car was okay... howver, we started hearing some really weird noises coming from the brakes on the second day. But it progressively got worse every day we had the car. My boyfriend heard a loud dripping noise while I heard a howling noise coming from the back. And then we heard a crackling sound in the middle. It was not good. I called on Friday afternoon to let them know our situation and that we would be exchanging the vehicle the following day. Darren was challenging me, and was telling me that the brakes were just fixed last year... but we know what we heard... and anyone else driving next to us, or down the block could hear. He told me that they were not open on the weekends, but he would call an auto repair place for us to get it fixed... What a pain for us, the customer, to have to deal with... especially while we were on vacation and had way better things to do! Come on... That is the last thing we want to be doing on our vacation! We were on limited time but we obliged anyway since we did not feel safe in this vehicle. I confirmed the name and address of the place he wanted us to go over the phone and told him we would go the next day. So before even having breakfast, we went to Sterling Heights Auto Care where Darren told us to go saying that the repair shop dealt with Rent a Wreck often. But when we got there they had not even heard of him. And they told us to go to another location to check there. When we went, that shop was closed on Saturdays. We called Darren and he was surprised that they did not know who he was and that they told us that they had never dealt with their company before. So we were pretty much stuck with this car in which the brakes were so bad, we were scared to press on them! The day that we were supposed to turn in the car, it snowed. So we tried the windshield wipers for the first time... And it was just pretty much smearing the snow from side to side... And after my boyfriend wiped off each blade thinking there would just be ice attached to it, was still doing it. They were just really bad blades. When we finally go to turn in the car I asked to speak to Darren but all the lady said was that he was there. But never actually got him. Whatever. We just wanted to get rid of the vehicle. After all of the trouble that we went through, we did not once get an apology or any kind of compensation for our trouble. That is not the way you want to run your business. Never renting a car from here ever again! You never know what you're going to get. And what we got was a complete lemon. .

If you are looking for people who can work with you on getting a rental this is the place. The…read moreother guys wouldn't rent to me (out of state ID, low limit credit card) but here I was able to get my much needed rental. I much prefer to support a small business owner than the big corporation anyway. The rental car wasn't super clean or perfect but it got me everywhere I needed to go with great gas mileage and no problems. I appreciate them takin the extra time to help me get my rental so I could visit family and get to my gigs

Trina handled my car rental. She was very professional and helpful. When I asked about upgrading to…read morea larger vehicle she handled it quickly and without any fuss. There was a billing error and when I called she handled it right away. I would come back to this location

I was forced to take an electric vehicle, when I'm booked for a midsize vehicle! If I wanted an…read moreelectric vehicle, I would have reserved an electric vehicle! If you don't have a particular vehicle available, then don't allow customers to make a reservation for what you don't have! This is what you call a Reservation Fail or Res Fail!!!

I rented a van from them for a trip to Chicago with a group of kids. We had 12 people and we fit…read morecomfortably with all our stuff. The van ran great and was very comfortable to drive. Everyone i spoke with was so very nice and helpful! I will definitely use them again.

ZERO STARS RUN AWAY…read moreFROM THIS COMPANY. We ordered a van a week in advance. Upon arrival, they stated they our driver needed company insurance, which was never mentioned in advance nor was in contract we signed for rental. When told we wanted our deposit back, they kicked our van driver out of store and said they wont do it with no further explanation. This company is an absolute scam. Please run away before thinking about booking here. Will be reporting them for fraud

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Rented a car for the 4th time in two months and the new guys working there are highly skilled and…read moreefficient. Was in and out in 10 minutes, the car was clean and drove great. WOULD RECOMMEND FOR SURE.

Absolutely horrible customer service. Needed to extend a rental by a day and was forced to a…read morewebsite and 800 number, neither of which would accept my rental information despite having valid numbers. Clerk said he couldn't process an extension, then started yelling at me, cutting me off, and telling me I had to have the car back at the original time and maybe they could start a new rental while I was there. This was unacceptable, I told him I couldn't make time to do that, and asked to speak to the manager - at which point he hung up on me. There's an Enterprise rental right across the street, so I guess I'll take take time out of my day that I don't have to return the car to Hertz and pick up another car from Enterprise, after a talk with this employee's manager if available. I've been Hertz member for over 15 years and I've never once experienced a problem like this or an attitude like this. I will be filing complaints directly with Hertz Corporate over this through every avenue I can find, and it will be a very long time before I use Hertz again, which I've done extensively for both business and personal travel. I have never experience such customer-hostile behavior in any establishment, car rental or otherwise. Stay away from this location, and if you must rent a car in that area there's the Enterprise Car Rental right across the street. I was eventually able to get an extension through Hertz' online chat with an actual representative, which went smoothly. But I will never use the Centerline Hertz facility again.

Great prices.... if you get your deposit back and don't let them force you into buying their…read moreinsurance. My car insurance is an a++ company and I have full coverage with all the bells and whistles. After the guy couldn't get me to buy his insurance, and the line behind me got long enough, i was given my car. It was dirty on the outside (i don't care), it was stained seats on the inside (i don't care), it was 3/4 tank of gas. I walked back in with photos of the car, to ask that the damages be documented on my paperwork. They said the photos i took were good enough to protect me from being charged. After i returned the car i was told i would receive my multi hundred dollar security deposit within 3 days. 45 days later i realized i hadn't received my security deposit back yet. I called. The lady acted like my scenario was unusual and referred to it as a glitch in the system. They said it would be reviewed and i should get my deposit within 3 days. I read reviews of this company before i made that call. This is a game the company plays with every rental customer it would seem. Enough people must forget about the deposit, or feel like its not worth the fight to recover. I asked the lady about the reviews. She told me, that was just people that destroyed their cars and angry that they didn't get their money back. The whole setup was sketchy. I called my credit card company immediately after and explained the situation. My card had the money back on my account immediately. They received money back from the rental company a month later. Glad i didn't have to fight them alone. Good prices though.

I reserved a car here, but upon reaching the desk--they would not rent to me without proof of full…read morepersonal collision insurance. They would not accept any corporate sort of insurance and it had to be personal collision. Most credit cards, including mine have up to a 50K insurance policy on rental cars when paying with the card and I've never had any issue with any of the other car rental companies. They refused to rent to me, which was annoying with the time spent + wasted trying to get a car. Reading some of the reviews about the deposit is a bit scary too, but hopefully I was not charged with anything. After not being able to get a car from them, I just went to Budget and had no issues getting a car without any proof of insurance necessary. To their credit, the person working the front desk counter seemed nice and offered me a bottle of water, but their company policies are shady at best, deceptive and predatory at worst.

I went and bought a vehicle in August with zero down with the understanding with Fred the manager…read moreat the Warren convention Boulevard location that I would be back in a week with $7000 to put down on the truck that he let me drive off the week before with zero down loan, when I went they couldn't find a bank that wanted to take the 7000 down which they tried from the end of August till the second week of September and then I quit getting notifications in the mail of denials and they never reached out to give me my $7000 back and they still haven't and it's going on 5 months, trying to blame corporate, I believe Fred needs to contact me ASAP with date of when my check is going to be ready to be picked up, honestly, I should have been contacted in September to come back and get the money. Robert David Parker

Bought two cars from this location, We opted for the protection however after Enterprise refused to…read morecover a service bill (on a 2013) we are now going to small claims court with the dealer. Multiple calls to all the top leadership and zero returned calls and no answers via email.

Hey this place was right on time ! I had such a great experience and a good deal for what i wanted…read moreand the refund was exactly like they said. I got my money back with no hassel. Sara, and the rest of staff made my experience quick and easy . Thanx a bunch ... I never met the owner but his dad was pleasant . Yay Marks, Ms. Amzing~